Vendor Guide for Product Withdrawal and Recall Notification

Transcription

1 Vendor Guide for Product Withdrawal and Recall Notification Contents Vendor Process... 2 BIGW Brands Vendor Responsibility... 3 Vendor or National Brands Vendor Responsibility... 3 BIG W Product Withdrawal / Recall Vendor Submission Form Instructions... 4

2 Vendor Guide for Product Withdrawal and Recall Notification 2 Vendor Process 1. Immediately advise any product safety or compliance issue by contacting this number available 24 hours a day, 7 days a week: Phone: Option 2 2. Advise your BIG W Buyer / Merchandise Manager of the product issue within 1 hour of notification to the call centre by: 1 hour Phoning your BIGW Buyer / Merchandise Manager Completing the BIG W Product Withdrawal / Recall Vendor Submission Form on the BIG W website and Save a copy of the form and it to productissues@bigw.com.au and your BIG W Buyer and Merchandise Manager; and For FMCG vendors who wish to also submit the Grocery industry standard documentation for a Recall/Withdrawal, please attach a completed copy of that form to the same containing the BIG W form. Please do not send it separately.

3 BIGW Brands Vendor Responsibility Vendor Guide for Product Withdrawal and Recall Notification 3 Immediately advise any product safety or compliance issue by contacting this number available 24 hours a day, 7 days a week: Phone: Option 2 Complete the BIG W Product Withdrawal / Recall Vendor Submission Form on the BIG W website: and Provide information upon request to assist BIGW in determining the action required for a product issue Vendor or National Brands Vendor Responsibility Immediately advise any product safety or compliance issue by contacting this number available 24 hours a day, 7 days a week: Phone: Option 2 Advise which action is required for the product issue: - Product Recall with advice on BIGW s action for stock on hand - Withdraw from sale pending a further decision - Destroy Product - Return to vendor NOTE: Further details must be discussed and agreed to with your BIGW Buyer or Merchandise Manager to ensure that correct processes are followed for return or destruction of stock. Complete the BIG W Product Withdrawal / Recall Vendor Submission Form on the BIG W website:

4 Product Details Form Vendor Guide for Product Withdrawal and Recall Notification 4 The product details form is to be filled out and ed to productissues@bigw.com.au and your BIGW Buyer and Merchandise Manager within 1 hour of reporting a product issue. The form is located on the BIG W website a. Insert the date b. For Vendor / National Brands determine if this is a Product Recall or Withdrawal from sale. For BIG W Brands only check Withdrawal c. Complete the reason for a Product Recall or Withdrawal

5 d. Specify if you have attached any other information to your Vendor Guide for Product Withdrawal and Recall Notification 5 e. Enter the details for the relevant Buyer (if known) Buyer Name Buyer address Buyer phone number f. Enter your Vendor details Vendor Business name BIG W Vendor number (if known) Vendor contact name Vendor contact Phone number g. Enter the product details BIG W Keycode (if known) All relevant Barcode/APN numbers Product description including Brand BIG W Unit Cost Price (Excl GST) BIG W Unit Sell Price (Incl GST) if known Note: only 20 barcodes can be added to this form. If there are more barcodes, please fill out a second form.

6 h. Answer question Do you have details of the return / destruction of stock? Select Yes or No Vendor Guide for Product Withdrawal and Recall Notification 6 i. Nominate if action is required from Stores or DC s or Both j. Nominate if stock is to be Returned or Destroyed or Both Note: Only answer this question if you have the details of the return or destruction complete and these are already agreed to with the BIG W Buyer or Merchandise Manager. k. Nominate is the stock is a Dangerous Good Yes or No (Proceed to step L) l. If Yes to Dangerous Goods, please provide as many details as possible of the classification of the Dangerous Good. m. If Yes to Dangerous Goods, please provide clear instructions on the return or destruction of the Dangerous Good, as agreed to with the BIG W Buyer and SH&E Manager. n. Please save the completed details of the form and to productissues@bigw.com.au and to your BIGW Buyer and Merchandise Manager. o. Contact your BIGW Buyer or Merchandise Manager by phone within 1 hour to ensure the has been received.