Index. Cabinet of Egypt Information and Decision

Transcription

1 348 Index Index A accessibility 17, 236 accessing the Internet 233 access control mechanisms 318 actors 294 adoption decisions 283 advertising 218 agent-based negotiation system 120 Amazon.com 111 application service provider 215 Australian National Audit Offi ce 234 authentication mechanisms 318 authentication services 318 availability mechanisms 318 aversive stimulus 5 B B2B companies 219 B2B e-commerce 311,315 B2C companies 219 banking 264 best business practices 316 brouchureware 237 bulk s 166 bulk spam messages 170 Business Action Theory 136 business interaction 136,144 business profi tability 48 business research 56 business-to-business (B2B) 259 business-to-consumer (B2C) 73, 259 business transactions 147 buyer agent 130 C Cabinet of Egypt Information and Decision Support Center 261 call centres 232 Can Structural Hole Theory 307 cash-based society 270 catalog shopping 93 chat rooms 188 chief executives 238 classifi cations for shoppers 92 commercial web sites 15 communication 124 communication technology adoption 277 compatibility 283 competitive advantage 209 competitive assessment 56

2 Index 349 competitive capability 48 computer-supported negotiation 119 computerization 51 computer mediated environment 23 computer viruses 167 confi dentiality 316 consumer behavior 16 consumer perception 24 consumption 108 convenience in Internet shopping 11 convenience of use 3 CRM software 210 culture 199 customer-focused sales 210 customers shopping patterns 73 customer loyalty 74,210 customer services 74 D do not spam list 172 data architecture 209 data integration 210, 213, 216 data mining 211 data warehouse 216 decision-making capabilities 210 decision strategy 123 delivery services 74 developing nations 257 digital certifi cates 266 digital divide 255 digital economy 253,313 digital signature 316 directional ties 295 direct marketing 174 direct response TV 167 E e-commerce adoption 50 e-commerce entrepreneurs 58 e-commerce pay off 48 e-commerce practitioners 313 e-commerce transactions 316 e-crm infrastructure 215 e-government 227 e-government barriers 241 e-learning 185 e-learning framework 187 E-Learning Theory 199 ebay 111 economic orientation 95 EDI standards 279 electronic bulletin boards 188 electronic commerce law 265 electronic commerce readiness 270 electronic customer relationship management 209 electronic data interchange 74, 277 electronic delivery 231 electronic mail fi lters 179 electronic retailing 111 electronic signature 265 electronic trading industry 254 elusive alliance 292 marketing campaigns 167 messages 168 viruses 169 encryption keys 267 encryption mechanisms 316 encryption system 266 enforcement 174 entrepreneurial venture 292 environmental risks 321 equivocality 49 etailers 12 ethics and culture 255 F factors infl uencing shopping 15 Federal Trade Commission 167 fi lters 169 fi nancial industries 218 fi rm performance 48 fraud legislation 268 full-text access 187 G global economy 254 global productivity drain 168 government strategy 232 grocery shopping 73

3 350 Index H healthcare 218 human-computer interaction 16 human resources 264 hyperlinks 49 I immobility of resources 47 implementation success 50 implementing e-crm 210 in-home shopping 92 information-based product components 49 information and communications technologies 227 information systems 47 information technology 48 integrity mechanisms 318 inter-organisational systems 136 interactive negotiation agent system 131 Internet commerce 119 Internet connectivity 257 Internet shopping 2, 73 Internet shopping model 84 Internet traffi c 186 investment capital 46 investment decisions 244 IS investments 48 IS planning 52 IT-supported business activities 137 IT implementation 244 J junk 173 K knowledge 56 L law making process 256 learning outcome oriented approach 193 library resources 187 M ManufacturingNet 283 market assessment 56 market economies 255 market research 56,57 matching 123 N new public management 230 negotiation 119 network organisations 149 non-repudiation mechanisms 318 O one-mode networks 295 online commercial sites 2 online discussion areas 188 online information sources 3 online retailing 15 online search 3 online shoppers 2 online shopping 90 online shopping experience 15 ontology 124 open relay blocking system 172 operant conditioning theory 1 opportunity identifi cation 56,57 opportunity relationship 305 organisational barriers 245 organizational learning 255 organizational productivity 167 P personal interaction 233 Picking Up centre 80 picking up centre model 80 privacy 167 privacy violations 266 productivity 48 public administrative 229 public key infrastructure 316 public services 228

4 Index 351 R recreational shopper 96 Regional Information Technology and Software Engineering Center 261 relationship trust 312 residual relationships 306 return on investment 167 risk assessment 56,58 risk perception 2 role of the government of Egypt 254 S SARS epidemic 185 Scottish Executive 233 searching 123 security 84,264 security policies 179 security services 313 seller agent 130 Severe Acute Respiratory Syndrome 185 shopping attitudes 2 shopping behavior 2 shopping experience 16 shopping online 2 shopping orientations 90,93 simple mail transfer protocol 170 small to medium-sized enterprises 45, 313 SoBig virus 170 social network structures 292 Social Network Theory 292 spam 166 spam blacklist 172 Speech Act Theory 144 spoofi ng 170 stimulus 20 Stimulus-Organism-Response (SOR) Framework 30 strategic alliances 292 strategic behavior 52 strategic vision 244 strategy development 56 structural assurances 316 structural holes 299 supermarket chain 110 T taxation 264 taxation system 270 technical delivery 56 technological compatibility 282 Technology Acceptance Model 20,50 technology trust 311 telecommunications 264 Telecommunications Regulatory Authority 268 Telecom Egypt 268 time-savings benefi t 6 trading partners 312 trading partner trust 312 traditional working practices 245 transaction costs 108 transportation 218 U UK supermarkets 73 uncertainty 49 unsecured transmission 264 unsolicited commercial electronic mail (UCE) 165 unsolicited 167,176 V value-added-networks 312 value/supply chain 140 verbalization technique 38 video conferencing 186 virtual organisations 136 virtual services 186 W web-based information 122 web-based IOS 152 WebCT 190 Webvan 80 web data 212 web navigation 23

5 352 Index Web retailers 11 web review 56 web surfi ng 24