Vendor Portal Frequently Asked Questions

Transcription

1 Vendor Portal Frequently Asked Questions What website should I use for the Finance and Data Management Portals?... 2 What is the DPI Vendor Shipment Portal?... 2 Who should I contact for questions about the DPI Vendor Shipment Portal?... 2 What is the isupplier Invoice and Payment Inquiry Portal (Finance Portal)?... 2 What is the Data Management Portal?... 2 What if I do not receive a notification with my username and password within 24 hours?... 2 What should I do if I try to access and the Vendor Portal doesn t come up?... 2 How do I know which version of Internet Explorer I m using?... 2 What if I m using Internet Explorer 7-10 and the login screen comes up but nothing happens when I enter my login credentials?... 3 What if I m using Internet Explorer 7-10 in compatibility view and the Vendor Portal doesn t come up when I try and access 4 What should I do when I try to log in and I receive the Login Failed error message?... 4 What if my username and password still do not work?... 4 What are the password requirements?... 4 What should I do if I get a new broker or need to change an existing user?... 5 Once I successfully log in, where can I direct questions regarding the Data Management Portal?... 5 Once I successfully log in, where can I direct questions regarding the Finance Portal?... 5 Where should I send Invoices?... 5 How long can I work in the portal until my session expires?... 5 Can I save my cost change in the portal and come back to finish it later?

2 What website should I use for the Finance and Data Management Portals? What is the DPI Vendor Shipment Portal? The Shipment Portal is a component offered through the national Marketing Solutions program. It provides users access to view DPI shipment of their products at the item / customer level. To access this portal, please use the following link: Who should I contact for questions about the DPI Vendor Shipment Portal? For log in support or password assistance, please contact: marketingsolutions@dpispecialtyfoods.com What is the isupplier Invoice and Payment Inquiry Portal (Finance Portal)? The finance portal allows you to view entered invoices, payment information, deductions, audited invoices, receiving information and billbacks. What is the Data Management Portal? The Data Management Portal is used to submit cost changes. Please note that all cost changes must adhere to the DPI cost change calendar and will be subject to the approval of DPI Procurement. What if I do not receive a notification with my username and password within 24 hours? Verify that the notification did not go to a spam folder. Please also have your IT department look to see if the has been quarantined and is not visible to you. If not, dpi-mdm-portal@dpispecialtyfoods.com or call (855) option #2. What should I do if I try to access and the Vendor Portal doesn t come up? The Vendor Portal is not supported by Chrome or Firefox; make sure that you are using Internet Explorer versions Make sure you have accessed the portal site through your internet browser and not through the link from Workflow Mailer. How do I know which version of Internet Explorer I m using? Open an internet window > Select the Help Menu > Select About Internet Explorer > The version will then be displayed 2

3 How do I change which version of Internet Explorer I m using? Open an internet window > press F12 > click on the header titled Browser Mode and select a version from the drop down menu What if I m using Internet Explorer 7-10 and the login screen comes up but nothing happens when I enter my login credentials? All versions of Internet Explorer should be added to Compatibility View prior to portal use. To add the site to Compatibility View, follow the steps below: Open an internet window > Select the Tools menu > Select Compatibility View Settings Add in the Add this Website field > Select Add 3

4 What if I m using Internet Explorer 7-10 in compatibility view and the Vendor Portal doesn t come up when I try and access Add the portal website to your list of trusted sites. Go to Tools > Internet Options > Security Click on the Sites button and add to your list of trusted sites What should I do when I try to log in and I receive the Login Failed error message? Be sure the username and password have been entered exactly as shown on the notification. There ARE spaces in your username (ex. DPI SPECIALTY FOODS 1) If you copy/paste your password, make sure an extra space is not copied at the end What if my username and password still do not work? dpi-mdm-portal@dpispecialtyfoods.com and we will reset your password. Another notification with the username and new temporary password will be generated. What are the password requirements? The password must: Be at least 6 characters long Contain at least one number and one letter Not contain any part of the username Not contain repeating characters 4

5 What should I do if I get a new broker or need to change an existing user? Submit a Change of Portal Authorization form to dpi-mdmportal@dpispecialtyfoods.com. Once I successfully log in, where can I direct questions regarding the Data Management Portal? You can dpi-mdm-portal@dpispecialtyfoods.com or call (855) , opt 2. Once I successfully log in, where can I direct questions regarding the Finance Portal? You can dpi-ap@dpispecialtyfoods.com or call (800) , opt 4. Where should I send Invoices? Send all invoices to: DPI-AP@dpispecialtyfoods.com ****NOTE: Please do not send invoices with order shipments. Invoices sent with orders will not be received and processed by the AP Department**** How long can I work in the portal until my session expires? There is a one hour time limit in the portal. If your submission is not made within that time, your work will be lost. If you find that this is not enough time, please contact dpi-mdm-portal@dpispecialtyfoods.com. Can I save my cost change in the portal and come back to finish it later? No, once you begin your submission, you must finish it. Otherwise, your work will be lost and you will have to reenter your cost change. Please refer to your manual for information on creating a list of your items from the portal. 5