Plantronics software v1.0 for SwyxIt!/NetPhone. Installation Notes

Transcription

1 Plantronics software v1.0 for SwyxIt!/NetPhone Installation Notes Plantronics software for SwyxIt! Page 1 of 6 October 17, 2012

2 Table of Contents Table of Contents Overview Supported platforms Supported Windows versions Supported SwyxIt!/Netphone versions Supported Plantronics devices Installation Steps Installing the Plantronics software for Swyxit!/Netphone Validate the automatic audio settings Starting Plantronics software for SwyxIt!/Netphone Learning your Plantronics headset Software Features Remote call answer/end Mute/un-mute Dial tone SwyxIt! conference calls Unsupported features Known issues... 6 Plantronics software for SwyxIt! Page 2 of 6 October 17, 2012

3 1 Overview This document provides installation instructions and general release information related to the Plantronics software for SwyxIt!/Netphone softphone. This software will provide remote call control from supported Plantronics devices for SwyxIt! and Netphone softphones. The following sections present in detail the supported Windows versions, installation instructions, supported Plantronics devices and supported software features. 2 Supported platforms 2.1 Supported Windows versions Plantronics software for SwyxIt!/Netphone supports the following Microsoft Windows OS versions: Windows XP SP3 Windows 7 x86 Windows 7 x Supported SwyxIt!/Netphone versions Plantronics software for SwyxIt! only supports the following SwyxIt! versions: SwyxIt!/NetPhone V8.1 or higher (Release 2011 R2) Plantronics software for SwyxIt! Page 3 of 6 October 17, 2012

4 2.3 Supported Plantronics devices Savi 700 Series Savi 400 Series Blackwire 300 & 400 Series (C310/320, C420) Voyager Pro UC DA45 Blackwire 200 (C210/220) Blackwire 600 (C610/C620) CS60-USB 3 Installation Steps 3.1 Installing the Plantronics software for Swyxit!/Netphone 1. Make sure SwyxIt! or Netphone is already installed 2. Exit SwyxIt!/Netphone prior to running this installer 3. Run the Plantronics software for SwyxIt!/Netphone setup file provided to you and complete installation: 4. Connect Plantronics device (see section 6) 5. Launch SwyxIt!/Netphone, log in and start using your Plantronics device Plantronics software for SwyxIt! Page 4 of 6 October 17, 2012

5 3.2 Validate the automatic audio settings After installation of the Plantronics software, when you connect a supported Plantronics headset, the system will automatically detect and select it as its microphone and speaker device. You can validate this by viewing the Audio Mode setting in the Settings option in SwyxIt!/Netphone: Settings->Local Settings->Audio Mode Plantronics auto-detected device is set as default device for Headset Starting Plantronics software for SwyxIt!/Netphone You do not need to do anything to launch this software. Following the installation, the Plantronics software will be started automatically with SwyxIt! 3.4 Learning your Plantronics headset Familiarize yourself with your Plantronics device by reviewing the user guide provided with the headset. Some multi-interface Plantronics devices that interface with multiple devices such as your desk phone, mobile phones or PC softphones, may require some setup before you can answer/end PC softphone calls remotely from the headset. 4 Software Features This software for SwyxIt!/Netphone provides the following remote call control features: 4.1 Remote call answer/end Incoming SwyxIt! calls can be answered by simply pressing the call control button on the supported Plantronics headset. Any active SwyxIt! call can be terminated by also pressing Plantronics software for SwyxIt! Page 5 of 6 October 17, 2012

6 the same call control button. 4.2 Mute/un-mute Active SwyxIt! calls can be put on mute from the supported Plantronics headset or unmuted by pressing the same mute button. The headset mute state is also synchronized with the mute state on SwyxIt!. In other words, if a call is muted in SwyxIt!, it can be un-muted from the headset and vice versa. 4.3 Dial tone When a supported Plantronics device is in idle, if the user presses the call control button, a dialtone generated by SwyxIt!/Netphone will be heard in the headset. A subsequent press of call control button will stop the dialtone if no call was initiated. 4.4 SwyxIt! conference calls The conference feature of SwyxIt! will also work with the supported Plantronics devices in the sense that conference call can be dropped, muted, un-muted. 5 Unsupported features Current version of Plantronics software for SwyxIt!/Netphone does not support Hold functionality from device. 6 Known issues After the installation of Plantronics software for SwyxIt!/Netphone, Ringing device is not configured, so manual configuration should be performed (see section 3.2). Changing volume level in the softphone does not affect volume level on Voyager Pro UC and Savi 700 devices. On Win XP systems, volume level changes on the softphone do not change volume level on the Microsoft Optimized versions of the supported headsets. When using CS5060/USB headset, if the softphone is muted, the mute status is not reflected in the headset and two presses of the call control button on the headset are required to unmute the softphone. Plantronics software for SwyxIt! Page 6 of 6 October 17, 2012