NOTICE. CanogaView Smart Element Manager Standalone Version. Part Number Rev. C 01/2008

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2 NOTICE Canoga Perkins has prepared this users manual for use by customers and Canoga Perkins personnel as a guide for the proper installation, operation and/or maintenance of Canoga Perkins equipment. The drawings, specifications and information contained in this document are the property of Canoga Perkins and any unauthorized use or disclosure of the drawings, specifications and information is prohibited. Canoga Perkins reserves the right to change or update the contents of this manual and to change the specifications of its products at any time without prior notification. Every effort has been made to keep the information in this document current and accurate as of the date of publication or revision; however, no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification. CANOGA PERKINS CORPORATION An Inductotherm Company Prairie Street Chatsworth, California Business Phone: (818) (Monday - Friday 7 a.m. - 5 p.m. Pacific Time) FAX: (818) (24 hrs.) Web Site: fiber@canoga.com Copyright 2000, 2002, 2004 Canoga Perkins Corporation All Rights Reserved CanogaView Smart Element Manager Standalone Version Part Number Rev. C 01/2008 To reference Technical Advisories and Product Release Notes, go to Canoga Perkins' website: ii Standalone Version

3 Table of Contents Chapter 1 System Requirements Hardware Requirements Software Requirements SNMP Agent Requirements...1 Chapter 2 Installing CanogaView Smart Element Manager Installation Process Installation Steps Insert CD or Select install.htm Start Installer for Windows Progress Meter Product Splash Installation Introduction License Agreement Important Information Choose Install Folder Choose Shortcut Location Enter SNMP Trap Port Installation Billboards Installation Complete...17 Chapter 3 Using CanogaView Smart Element Manager User Interface Overview Application Overview Menus and Toolbars Standalone Version Restrictions Getting Started Locate and Select Shortcut Start CanogaView Smart Element Manager Login Agent Chooser Views Other Applications Account Manager Alarm Monitor Configuration Reset Reports Security Manager Status Telnet TFTP Server...58 Chapter 4 Frequently Asked Questions What Web Server Platforms are supported? What Web Client Platforms are supported? What Web Server is used by CanogaView Smart Element Manager? What is a Java Plug-In or Java Runtime Environment? How many Web Clients are supported? How many User Accounts are supported? How do I Install CanogaView Smart Element Manager?...62 Standalone Version iii

4 4.8 How do I Uninstall CanogaView Smart Element Manager? How do I Login? Why doesn't CanogaView Smart Element Manager support Netscape 6.0? What Version of HP OpenView can CanogaView Smart Element Manager be integrated with? What does CanogaView Smart Element Manager actually do? Which Canoga Perkin's Products does CanogaView Smart Element Manager manage? What versions of the products must be installed? What is a Domain? How are Remote Products managed? What Security Levels does CanogaView Smart Element Manager support?...64 Chapter 5 Troubleshooting No Response from SNMP Agent "Model Not Found" image appears on my View Traps/Alarm Processing...66 Appendix A Warranty Information... A-1 iv Standalone Version

5 List of Figures Figure 1-1: DMM Host Table...2 Figure 1-2: 9135 Host Table...3 Figure 1-3: SNMP Agent Chooser showing Edit Window...4 Figure 2-1: Internet Explorer Java Enable Example...5 Figure 2-2: Netscape Navigator Java Enable Example...6 Figure 2-3: InstallAnywhere Security Warning...7 Figure 2-4: Installer for Windows...8 Figure 2-5: Installer Progress Meter...9 Figure 2-6: Installer Language Selection...9 Figure 2-7: Installation Introduction...10 Figure 2-8: License Agreement...11 Figure 2-9: Important Information...12 Figure 2-10: Choose Install Folder...13 Figure Choose Shortcut Location...14 Figure 2-12: Enter SNMP Port Trap...15 Figure 2-13: Billboard Example...16 Figure 2-14: Installation Complete...17 Figure 3-1. Starting Point...19 Figure 3-2. Agent Chooser Toolbar...23 Figure 3-3. Domain View Toolbar...23 Figure 3-4. Device View Toolbar...23 Figure 3-5. Access Denied...25 Figure 3-6. Shortcut Menu...26 Figure 3-7. IE Address Field Example...26 Figure 3-8. CanogaView Start Page...27 Figure 3-9. Login Screen...28 Figure 3-10: SNMP Agent Chooser...29 Figure Add/Edit Agent Screen...30 Figure Agent Chooser Status Example...31 Figure Selectable Views...32 Figure Domain View...33 Figure Chassis View Figure Modem View Figure G View...36 Figure G Port View...36 Figure 3-19: Account Manager...38 Figure 3-20: Add User...38 Figure Alarm Monitor All Alarms Filter...40 Figure Alarm Legend...42 Figure Alarm Event Queries...43 Standalone Version v

6 Figure Alarms Records by Log Time Input...43 Figure Example Alarm Report...44 Figure G Port Configuration...45 Figure Fiber Optic Modem Reset Example...46 Figure G Reset Example...46 Figure Factory Defaults Confirmation Example...47 Figure Reset Confirmation Example...47 Figure Domain Level Reports...48 Figure Domain Level Report Example...49 Figure G Report...50 Figure Security Manager...52 Figure Chassis Status...53 Figure G Status General Tab...54 Figure G Status Spanning Tree Tab...55 Figure G Status Forwarding Database Tab...56 Figure G Status Version Tab...56 Figure G Port Statistics...57 Figure DMM Telnet Example...58 Figure TFTP Server Utility...59 Figure TFTP Help...59 vi Standalone Version

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9 Chapter 1 System Requirements The CanogaView Smart Element Manager Server s hardware and software minimum requirements as well as the SNMP Agent requirements are listed in this section of the manual. The Standalone Version of CanogaView Smart Element Manager is installed with a restricted license with the following installation and access limitations: Windows installation support only. UNIX support is available via the CanogaView Smart Element Manager Enterprise Version. Single login session support as only one active login session is allowed at a time. The Enterprise Version has upgrade options for 10 seat and unlimited seat licensing. Server platform access only as the client CanogaView Smart Element Manager applications must be executed from the same platform that the server software was installed. Remote web browser user interface support is provided in the Enterprise Version. HP OpenView installation integration support is not supported. Installation options which integrate CanogaView Smart Element Manager with HP OpenView 6.1, are provided in the Enterprise Version. 1.1 Hardware Requirements Intel Pentium 500MHz Processor (1GHz or higher is strongly recommended) 128MB RAM (256MB or higher is strongly recommended) 100MB free disk space SVGA Monitor with 256 colors and 1024x768 resolution will display but the quality will be extremely poor. It is strongly recommended that colors (16 bit) or higher be used. Network Adapter Card is required for Ethernet LAN support 1.2 Software Requirements Microsoft Windows OS with TCP/IP Services: Windows NT 4.0 SP4 -or- Windows or- Windows XP Web Browser supporting Java Plug-In: Netscape Navigator 4.06 or later or- Microsoft Internet Explorer 4.0 or later Java Plug-In 1.3.0_01 or later 1.3 SNMP Agent Requirements The IP address of the server on which the CanogaView Smart Element Manager Standalone software is installed must be added to the SNMP Agent s host table for each Standalone Version 1

10 device that is to be managed. Additionally, if trap/alarm monitoring is desired, then the appropriate access level and trap port must be setup. The SNMP Agents currently supported are: Domain Management Module (DMM) for management support of the Universal Chassis System (up to eight 2U and 5U chassis per DMM) and its components Two Port EdgeAccess Switch - 100BASE-TX/FX Compliant Fast Ethernet device with the SNMP Management Module Four Port EdgeAccess Switch - 100BASE-TX/FX Compliant Fast Ethernet device with the SNMP Management Module. 9135G Gigabit Two-port EdgeAccess Switch is a 1000BASE-LX compliant Ethernet device with SNMP Management Module. It is important that the software (aka firmware) installed on any of the SNMP Agents listed above, be at the required level in order for CanogaView Smart Element Manager to correctly access the essential management data residing at the network element level. An example telnet session screen showing the DMM Host Table is shown below: Figure 1-1: DMM Host Table 2 Standalone Version

11 An example of a 9135 Host Table telnet session screen is shown below: (the screens for the 9140 and 9135G products are very similar to that of the 9135) Figure 1-2: 9135 Host Table Standalone Version 3

12 In addition, the CanogaView Smart Element Manager s SNMP Agent Chooser application must be used to add each managed SNMP Agent to its database. CanogaView Smart Element Manager must know the IP Address and Agent Type of the SNMP Agent so that the correct management applications are used to access and retrieve data from the managed device using the SNMP protocol and device relevant MIB variables. Figure 1-3: SNMP Agent Chooser showing Edit Window 4 Standalone Version

13 Chapter 2 Installing CanogaView Smart Element Manager All files necessary for the installation of the CanogaView Smart Element Manager software are contained on the installation CD. Additionally, this manual as well as other technical information is also contained on the CD and installed with the software. 2.1 Installation Process The following steps assume that the CanogaView Smart Element Manager software is being installed via the installation CD. If the software has been downloaded from Canoga Perkin s corporate web site, then locate the install.htm file at the top of the downloaded directory tree and select/execute it. For the easiest installation, ensure that Java is enabled in your web browser. Typically, Java can be enabled via a setting the browser s Options or Preferences dialog. Figure 2-1: Internet Explorer Java Enable Example Standalone Version 5

14 Figure 2-2: Netscape Navigator Java Enable Example 2.2 Installation Steps Insert CD or Select install.htm Insert the CD into the CD-ROM drive. If the installer web page did not automatically display when the CD was inserted into the CD-ROM drive, locate the file install.htm and double click on it or open it with your browser (File >> Open or File >> Open Page). A browser page will open with the CanogaView Smart Element Manager image displayed. 6 Standalone Version

15 2.2.2 InstallAnywhere Security Warning If prompted with a security warning, as seen below, allow "Install Anywhere Web Installer" to be executed by pressing the Yes button. This warning will appear over on top of the next screen. Figure 2-3: InstallAnywhere Security Warning Start Installer for Windows Press the Start Installer for Windows button from the next screen. Note: the installation software does not provide a Cancel option during this step. Standalone Version 7

16 Figure 2-4: Installer for Windows 8 Standalone Version

17 2.2.4 Progress Meter The installation process will prepare the installation by extracting data from the CD Product Splash Figure 2-5: Installer Progress Meter Once extracted, the installation process will display the CanogaView Smart Element Manager product splash window that follows: Figure 2-6: Installer Language Selection Standalone Version 9

18 When the OK button is selected, the installation process continues and the following screens are displayed. Press the Next to continue with the installation, Previous to return to an earlier step or press Cancel to abort the installation process Installation Introduction The installation software displays an Introduction screen. Figure 2-7: Installation Introduction 10 Standalone Version

19 2.2.7 License Agreement Next, the Canoga Perkin s License agreement is displayed. You must accept the terms of the license agreement in order to continue with the installation process. Figure 2-8: License Agreement Standalone Version 11

20 2.2.8 Important Information Next, the Important Information screen is displayed. It is important that you meet the minimum hardware and software system requirements in order to continue with the installation process. Figure 2-9: Important Information 12 Standalone Version

21 2.2.9 Choose Install Folder The first configurable installation screen that you will encounter is the "Choose Install Folder" screen. Canoga Perkins suggests that you select the default installation location if possible. If you are not sure seek the advice of your IT Administrator. Figure 2-10: Choose Install Folder Standalone Version 13

22 Choose Shortcut Location The "Choose Shortcut Location" screen defines where application shortcuts will be placed. In a new program group - Program groups are folders in a user profile that appear under the menu: Start -> Programs. This option inserts the shortcuts into a new program group that the installer defines. In an existing program group - This option inserts the shortcuts into a program group that already exists. In the Start Menu - This option inserts the shortcuts into the Windows Start menu. On the Desktop - This option creates shortcut icons on the desktop. Other: select location - The user selects a location in which to insert the shortcuts. Do not create shortcut icons - No shortcut icons will be created. Figure Choose Shortcut Location When CanogaView software is installed on a Windows platform, five shortcuts will be created on the system under Start Menu CanogaView Smart Element Manager Account Manager - manages CanogaView accounts and establishes new users Canoga Perkins Website - link to Canoga Perkins' web page Security Manager - manages CanogaView application security Start CanogaView Smart Element Manager - opens the Start Page TFTP Server executes the TFTP server application which supports firmware upgrades in Canoga Perkins devices 14 Standalone Version

23 Enter SNMP Trap Port The "Enter SNMP Trap Port" screen allows the selection of a port number on which the CanogaView Trap Service should listen for SNMP traps. The default port for this installation is 163 and as explained on the installation screen, unless other network management software uses this port, the default port should be selected. Figure 2-12: Enter SNMP Port Trap Standalone Version 15

24 Installation Billboards Next, as series of billboard messages will be displayed during the installation process, followed by a please wait and installation complete screen. Figure 2-13: Billboard Example 16 Standalone Version

25 Installation Complete Figure 2-14: Installation Complete Standalone Version 17

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27 Chapter 3 Using CanogaView Smart Element Manager This chapter provides an overview of the CanogaView Smart Element Manager s user interface, a Getting Started section which lists the basic steps that one would follow to start managing their network including examples and a description of the miscellaneous applications. 3.1 User Interface Overview This section provides an overview of the graphical user interface applications and their usage. Included are: Application Overview Menus and Toolbars Standalone Version Restrictions Application Overview The CanogaView Smart Element Manager basically consists of client and server side services. The client side components consist of HTML web pages, Java scripts and Java applets that execute within a web browser that supports Java (typically Internet Explorer or Netscape). These web pages and applets communicate and are managed by CanogaView Smart Element Manager s web server. The server side components are the web server, Java server pages (jsp), HTML pages, Java scripts, Java servlets, database and SNMP communication stack. The following table lists the client side services and the basic application hierarchy (who calls who as indicated using colors and indentations). It is assumed that the user is starting from the main start up page which is displayed here: Figure 3-1. Starting Point Standalone Version 19

28 CanogaView Smart Element Manager Application Hierarchy CanogaView Smart Element Manager Home Page Start Agent Chooser Add/Edit/Delete Agents Alarm Monitor Telnet 9135 View Alarm Monitor Telnet Reset Reports Status Configuration 9135 Port View Alarm Monitor Telnet Status Configuration 9140 View Alarm Monitor Telnet Reset Reports Status Configuration 9140 Port View Alarm Monitor Telnet Status Configuration 9135G View Alarm Monitor Telnet Reset Reports Status Configuration 9135G Port View Alarm Monitor Telnet Status Configuration Domain View Alarm Monitor Telnet Reset Alarm Relays Reports Domain Status Notes Starting point for selection of underlying features using web browser application (IE, Netscape, ) Selects Login and Agent Chooser applet SNMP Agent management application Edit features for managing agents All alarms for all agents Telnet to any selected SNMP Agent device Graphical view of device and its ports Alarm filter for this specific 9135 device only Telnet to the selected 9135 device 9135 device level reset Configuration report for selected device and its ports Device level status Display and edit device level features Displays individual port selected Alarms filter for specific port selected Telnet to the 9135 device Port level status Display and edit port level features Graphical view of device and its ports Alarm filter for this specific 9140 device only Telnet to the selected 9140 device 9140 device level reset Configuration report for selected device and its ports Device level status Display and edit device level features Displays individual port selected Alarms filter for specific port selected Telnet to the 9140 device Port level status Display and edit port level features Graphical view of device and its ports Alarm filter for this specific 9135G device only Telnet to the selected 9135G device Resets this device Configuration report for selected device and its ports 9135G device level reset Display and edit device level features Displays individual port selected Alarms filter for specific port selected Telnet to the 9135G device Port level status Display and edit port level features Graphical display - up to eight 5U or 2U Chassis in a single domain Alarm filter for all chassis within this domain Telnet to the DMM device managing the domain Reset alarm relays on all chassis in the domain Reports for all chassis and their components within the domain Domain level status 20 Standalone Version

29 5U Chassis View Alarm Monitor Telnet Reports Chassis Status CIM View Alarm Monitor Telnet Status Configuration DMM View Alarm Monitor Telnet Status Configuration Reset Power Supply AC View Alarm Monitor Telnet Power Supply DC View Alarm Monitor Telnet LAN Extension Products View Alarm Monitor Telnet Status Configuration Reset Graphical display for an individual 5U Chassis Alarm filter for the selected Chassis and its components Telnet to the DMM managing the domain Chassis specific reports for this chassis and all of its components Chassis level status Graphical display of CIM device Alarm filter for this device only Telnet to the DMM managing the domain CIM module level status Display and edit CIM level features Graphical display of DMM device Alarms filtered for this device only Telnet to the DMM managing the domain DMM module level status Display and edit DMM level features Reset the selected DMM device Graphical display of 5U AC Power Supply Alarms filtered for this device only Telnet to the DMM managing the domain Graphical display of 5U DC Power Supply Alarms filtered for this device only Telnet to the DMM managing the domain Graphical display of 1230 device and installed 3xx slot devices. This level will be bypassed if the user selects one of the devices within a slot vs the 1230 device. Alarms filtered for this 1230 device and installed devices Telnet to the DMM managing the domain 1230 module level status Display and edit 1230 device level features Reset or Reset/Swap options for one or all installed slot devices Device 3xx View Graphical display of individual 3xx Lan device circuit view displayed if side band mgmt available for the type of 3xx device installed Alarm Monitor Alarm filter for the 3xx device selected Telnet Telnet to the DMM managing the domain Status 3xx module level status Configuration Display and edit 3xx device level features Reset Reset the selected 3xx device Modem Product View Graphical display of T3 2x4x or T1 2x6x products showing circuit level with redundancy if installed Alarm Monitor Alarms filtered for all modems on this circuit local, remote and redundant Telnet Status Configuration Reset 600x Product View Alarm Monitor Telnet Status Configuration Reset 6100 Product View Alarm Monitor Telnet Telnet to the DMM managing the domain Circuit level status Display and edit modem level features Circuit level reset for one or more modems Alarms filtered for the 600x device selected Telnet to the DMM managing the domain Telnet to the DMM managing the domain Standalone Version 21

30 Utilities Account Manager Status Configuration Reset 6200 Product View Alarm Monitor Telnet Status Configuration Reset 6700 Product View Alarm Monitor Telnet Status Configuration Reset 2U Chassis View Alarm Monitor Security Manager TFTP Server Technical Support Product Registration Telnet to the DMM managing the domain Telnet to the DMM managing the domain Graphical display for an individual 2U Chassis Alarm filter for the selected and Chassis and its components Telnet to the DMM managing the domain Chassis specific reports Chassis level status Graphical display of 2U CIM device Telnet Reports Chassis Status CIM View Alarm Monitor Telnet Telnet to the DMM managing the domain Status Configuration DMM View Graphical display of 2U DMM device Alarm Monitor Telnet Telnet to the DMM managing the domain Status Configuration Edit DMM parameters Reset DMM module reset Power Supply AC View Graphical display of 2U AC Power Supply Alarm Monitor Telnet Telnet to the DMM managing the domain Power Supply DC View Graphical display of 2U DC Power Supply Alarm Monitor Telnet Telnet to the DMM managing the domain LAN Products View 3xx Graphical display of individual 3xx Lan device circuit view displayed if side band mgmt available for the type of 3xx device installed Alarm Monitor Telnet Status Configuration Reset Frequently Asked Questions Product Release Information Telnet to the DMM managing the domain Manages CanogaView accounts and establishes new users Manages CanogaView application security Executes the TFTP server application which supports firmware upgrades in Canoga Perkins devices Register your installation for future support and proactive support correspondence List of standard questions and answers regarding the use of the product, product information and troubleshooting. Release specific Information listing the 22 Standalone Version

31 Installation Notes Canoga Perkins Technical Support link support link Canoga Perkins web site link About enhancements and known problems Installation notes for Windows, Sun and HP Installation Direct link to Canoga Perkins corporate web site support page Link for support to Canoga Perkins support group Link to Canoga Perkins Corporate web site at Version and copyright statements Menus and Toolbars Toolbar icons appear in the upper left corner of a page under the drop-down menu bar. Icons reflect the same items as will be found in the drop-down menus. Each application page has a slightly different toolbar as the examples below show. A brief description of the toolbar icons follows. In addition to the toolbars, you will find identical features in the drop down menus. Figure 3-2. Agent Chooser Toolbar Figure 3-3. Domain View Toolbar Figure 3-4. Device View Toolbar Standalone Version 23

32 Back - display previous view window; e.g. from a Chassis View, this displays the Domain View containing the chassis. Home Page - display the CanogaView start page. Agent Chooser - display SNMP Agent Chooser application. Close Windows - close all displayed windows except for the window on which this icon appears. Exit Application - close the application window on which this icon appears. Refresh - refresh the current data for the active page. Save - save modified values to the device. Undo - undo recent changes to the data (some changes cannot be undone). Clear - deletes data, e.g. on the Alarm Monitor page, this deletes alarms in the alarm list. Freeze Display - temporarily pauses display updates. Unfreeze Display - resumes display updates that were temporarily paused. Edit - launch configuration application for the device. Alarm Monitor - launch Alarm Monitor page displaying device alarms. Status - launch the status application for the device Reset - launch Reset application for the device, e.g. to reset alarm relays that are latched, or utilize an external device. Diagnostics - launch diagnostics application for the device. Reports - launch a page from which Inventory and version reports can be generated. Telnet - launch a Telnet session to the device. GoTo - display a view (e.g. Chassis View, Device View, etc.) of the device. Application Documentation - open the application on-line help documentation. Selection Documentation - show application help for selected item, e.g. an alarm in the Alarm Monitor Status Legend - show the alarm status color legend. Application About - display the application s version information. 24 Standalone Version

33 3.1.3 Standalone Version Restrictions As this is the Standalone Version of CanogaView Smart Element Manager, it is important to remember the following user interface restrictions: Single login session support as only one active login session is allowed at a time. The Enterprise Version has upgrade options for 10 seat and unlimited seat licensing. Server platform access only as the client CanogaView Smart Element Manager applications must be executed from the same platform that the server software was installed. Remote web browser user interface support is provided in the Enterprise Version. The display of the Access Denied window that is shown below will appear whenever a Standalone Version access restriction is determined. Figure 3-5. Access Denied Standalone Version 25

34 3.2 Getting Started Once CanogaView Smart Element Manager is installed you are ready to start using it to manage your Canoga Perkin s Networking equipment Locate and Select Shortcut On a Windows platform, a shortcut to the CanogaView Start Page was installed at the shortcut location selected during the installation process. Locate the shortcut and select or double click on it. Figure 3-6. Shortcut Menu Additionally, the Start Page can also be started by entering the IP address and URL of the CanogaView Smart Element Manager server and web page in the Address feature within any web browser. The example below shows the result of entering the URL in the Address field of IE s web browser (substitute the IP address of your CanogaView Smart Element Server for in the example shown). Subsequently, this URL or any other URL within CanogaView Smart Element Manager can be saved as a Favorite for future access so long as the SNMP Agent or the addresses of any of the components have not changed. Figure 3-7. IE Address Field Example 26 Standalone Version

35 3.2.2 Start CanogaView Smart Element Manager The CanogaView Start Page provides a starting point from which to access CanogaView. To launch CanogaView from the Start Page, click on the Start button. Figure 3-8. CanogaView Start Page Standalone Version 27

36 Next, the CanogaView Smart Element Manager Login screen opens and the user will be prompted to enter a username and a password. Figure 3-9. Login Screen Login The standard login screen, shown above, will appear the first time access to any CanogaView Smart Element Manager application (e.g. Agent Chooser, Domain View, 9135 View, Alarm Monitor, etc.) is attempted. After a successful login, any application may then be accessed without having to enter a username and password. The login session continues until the user explicitly logs out or the session times out due to inactivity. If the password for CanogaView has not been established, enter "guest" or "admin" as the username and password. This entry is case sensitive. After a successful login, the Agent Chooser screen will open. The Account Manager Utility application is used for username and password management. See section for more information on how to use the Account Manager application Agent Chooser The CanogaView Smart Element Manager s SNMP Agent Chooser application (see Figure 3-10) must be used to add each managed SNMP Agent to its database. CanogaView Smart Element Manager must know the IP Address and Agent Type of the SNMP Agent so that the correct management applications are used to access and retrieve data from the managed device using the SNMP protocol and device specific MIB variables. Additionally, it is essential that the IP address of the server on which the CanogaView Smart Element Manager Standalone software is installed must be added to the SNMP Agent s host table for each device that is to be managed. Additionally, if trap/alarm monitoring is desired, then the appropriate access level and trap port must be setup. See Figures: 1-1 and 1-2 in this manual for examples of the DMM and 9135 s user interface. The SNMP Agents currently supported are: 28 Standalone Version

37 Domain Management Module (DMM) for management support of the Universal Chassis System (up to eight 2U and 5U chassis per DMM) and its components Two Port EdgeAccess Switch 9140 Four Port EdgeAccess Switch 9135G Gigabit Two-port EdgeAccess Switch Click on the "Add Agent" button and an Add Agent window will open. Enter the IP Address of the SNMP Agent to be managed and the Agent Type. Repeat adding SNMP Agents for each device that you need to manage. To delete an agent, select the agent to delete from the list, click on the Delete Agent button, and save the change. Additions, changes and/or deletions to the Agent database must be saved. Figure 3-10: SNMP Agent Chooser Standalone Version 29

38 Figure Add/Edit Agent Screen Field Name IP Address Description Agent Type Status Polling Name Location Contact SNMP Retries SNMP Timeout SNMP Get Community SNMP Set Community Usage IP address of the SNMP Agent to be managed. A valid IP address of the form xxx.xxx.xxx.xxx must be entered. This is a read only field which is returned from the actual unit. Mib variable sysdesc The correct Agent Type must be selected for the IP Address entered. If the value Unknown is set, then the applet will determine the correct Agent Type and set this field accordingly. This fields controls whether the Agent Chooser application should periodically poll the SNMP Agent to determine its status. Default = enable. A name assigned by the administrator for the SNMP Agent when created using the Agent Chooser Add feature. This name will appear in the Name column of the Agent Chooser s list of managed SNMP Agents. Default =. Example: CPE-Store xxx. The location of the SNMP Agent assigned by the administrator. This field will appear in the Location column of the Agent Chooser s list of managed SNMP Agents. Default =. Example: Third Floor Closet The name of someone to contact regarding issues for the SNMP Agent. This field will appear in the Contact column of the Agent Chooser s list of managed SNMP Agents. Default =. Example: Steve x201 The number of times that the requesting device (SNMP Manager) should resend messages to the SNMP Agent in the event that a timeout has occurred. Default = 3. Time in milliseconds that a SNMP Agent should respond to a SNMP Get or Set message before a retry is attempted. Default is 50. Note: 100 = 1 second. The get community name string used in SNMP Get messages. The string entered must match and be identical in case to that within the SNMP Agent in order for get operations to work. Default is public. The set community name string used in SNMP Set messages. The string entered must match and be identical in case to that within the SNMP Agent in order for set operations to work. Default is public. 30 Standalone Version

39 The Status column (example below) reports the status of each SNMP Agent being monitored. The Status values of Alive, No Response and Unknown are determined by continuously polling (5-120 seconds, default 20) the installed agents using simple SNMP Get requests. This feature helps to determine the proper setup of the user's IP Network by testing if an SNMP packet is able to reach as well as be returned from a SNMP Agent. Status values should be interpreted as follows: Alive - SNMP Agent is online and responding correctly to SNMP queries. No Response - SNMP Agent is offline most likely to one of the following reasons: Unit is powered off, incorrect IP address, network latency or timeouts, IP Network router/fire wall problems, incorrect community name, IP address of CanogaView server not entered into DMM's Host table. Unknown - the application has not yet attempted to query the device. This should only be a temporary condition. Figure Agent Chooser Status Example Views Views are a graphical representation of the physical device from which other applications can be launched. Views also show the status of the unit by displaying device LEDs and other icons to represent status. Starting from the Agent Chooser page, to access a network device, click on the desired device to be managed, then click on the "GoTo" button. The top level view for the device type will be displayed. You may also double-click on the domain Standalone Version 31

40 The following figure shows the views that are currently implemented in CanogaView Smart Element Manager and the subsequent underlying views. Figure Selectable Views Examples of the various view types follow. The 9135, 9140 and 9135G are very similar, therefore only one is shown in this section. Domain View Once a specific domain is selected the chassis (both 5u and 2u chassis models) within that domain will be presented on the page. A domain may contain from one (1) to eight (8) chassis. Due to performance and graphical imaging issues the chassis, when displayed at the Domain View level, are not exact representations of the devices installed. Generic models are displayed within each slot based upon the card type identified by the SNMP Agent and LEDs are not displayed due to their size at this level. 32 Standalone Version

41 Figure Domain View. Note the symbols at the bottom of the chassis. There are six symbols: Regular Clock - This symbol indicates the unit that is providing the clock for the other chassis in this domain. Red Exclamation Mark (Triangle) - A major alarm condition has occurred indicating the chassis as reported by the CIM. Yellow Exclamation Mark (Triangle) - A minor alarm condition has occurred indicating the chassis as reported by the CIM. Red Speaker Alarm - This indicates that a major output alarm relay is active. Yellow Speaker Alarm - This indicates that a minor output alarm relay is active. Fan - The unit displaying this symbol is equipped with a fan tray. To configure, or manage, a particular chassis, point the mouse cursor over it and single left click. Chassis View Standalone Version 33

42 Chassis View details all modules and LED status within a chassis. Major and minor alarm conditions are reflected on the CIM and the individual modules LED status. Reference the applicable Users Manuals for details on the LED status. Figure Chassis View. To configure particular cards within the Chassis View screen, e.g. 2361, 2461, DMM CIM, etc., move the mouse cursor over the card and single left click. Device (Modem) View To manage particular devices, i.e. configure, monitor status and alarms, perform diagnostics, etc., use the menu and/or toolbar icons to launch the associated applications as defined in Section "Toolbar Icons." For example, by moving the mouse cursor over the 2361 modem in the chassis shown previously, the subsequent 2361 redundant circuit view follows. This display shows 4 modems, LEDs, link status and which modem pair is active and which is in standby mode. 34 Standalone Version

43 Figure Modem View. Standalone Version 35

44 Device (9135G) View Once a 9135G, 9135 or 9140 is selected from the Agent Chooser application, the device and its ports are displayed as well the LED status at both the system and port levels. Reference the applicable Users Manuals for details on the LED status. Figure G View Move the mouse cursor over a port and single left click. The following port view will be displayed. Figure G Port View At either view level, use the menu and/or toolbar icons to launch the associated applications as defined in Section "Toolbar Icons" at either the switch or port level views. 36 Standalone Version

45 3.3 Other Applications Account Manager To manage login accounts (e.g., add/delete users, set up passwords, etc.) open the Account Manager utility. On a Windows platform, this page can be accessed from the Account Manager shortcut installed during CanogaView installation (see Figure 3-6. Shortcut Menu) or the Utilities option from the CanogaView Start page (see Figure 3-8: CanogaView Start Page). Two user login accounts are automatically created when CanogaView is installed: guest - this is used for both user name and password. This login account has been preinstalled with the observer access level. admin - this is used for both user name and password. This login account has been preinstalled with the Supervisor access level. Note: Taking into consideration security issues, it is advisable to either remove or change the pre-installed access accounts. Use the admin account when establishing new users. To establish new users click the "Add User" button. Fill in the desired user name and password, then select a user security level via the drop-down menu. This setting defines the level of access the user will have upon login. This setting is important and will limit the security level placed upon users for specific applications and fields. Note: Accounts and passwords are case sensitive. After 3 unsuccessful attempts an account will be set to an Enabled State of "locked out" as it will no longer be a valid account until the Enabled State is reset to "enabled" by a user with administrative privileges. Standalone Version 37

46 Figure 3-19: Account Manager Figure 3-20: Add User 38 Standalone Version

47 3.3.2 Alarm Monitor Each graphical views have a button with a yellow bell; the Alarm Monitor. The Alarm Monitor registers to receive events that originate from the chassis, device, etc. When initiated, the Alarm Monitor screen will open with a history of the latest alarms. This monitor operates in real time, thus as one alarm is generated it is reflected in the alarms list while the last alarm in the history file is removed when the maximum number of alarms is received. An alarm database stores Historical Alarm Events for monitoring and reporting purposes. By default, the system is installed with a utility which runs every night at midnight which purges all alarms older than 30 days to a txt file. The purpose of this utility is to prevent the database from becoming too big as the performance of the reporting applications will be impacted significantly. To modify the execution of this utility, find the "service.conf" file within the directory hierarchy where you installed CanogaView Smart Element Manager, and using a standard text editor modify the line which starts with "EventEngine". You will see two variables toward the end of the line (see below) that you can modify to turn this feature "-exportalarms on" or "- exportalarms off", the number of days of which events are considered old "-exportage 30" and the output location where the exported events should be placed "-exportdir xxxx": EventEngine... -exportalarms on -exportage 30 -exportdir xxx xxx is the name of the directory where exported event files will be placed. Note that the txt format of these files created allow them to be imported into other desktop applications. Also, each time the purge utility is run a new file with a new date/time stamp as its filename is created which allows one to merge and search through months or years of alarm information. The Alarm Monitor displays Active alarms and Historical alarms. The Active list will show only those received events that have not yet been cleared (thereby showing the current state of the device(s) monitored). The historical list will show all events that have been received and subsequently cleared. Both lists can be resized. Alarm Event Correlation services are present such that Link Up events clear Link Down events, Cold Starts clear all events against a device, Card Inserted events clear Card Removed events, Active Optical Link Sync OK clear Active Optical Link Sync Bad events, etc.. Alarm Filtering exists such that whenever a user selects the Alarm Monitor option; all Alarms displayed and subsequently monitored will be that at the device level selected as well as all of its components or underlying views. Thus the Alarm Monitor is opened at the Agent Chooser level then all alarm events for all SNMP agents will be displayed. Subsequently, if the user selects the application while at the Device level, then all alarm events for this device as well as any of it remote managed units will be displayed and monitored. Standalone Version 39

48 An example of alarms when selected at the Agent Chooser level is displayed below. Note that alarms against all of the SNMP Agents in the Agent Chooser s list will be displayed. Figure Alarm Monitor All Alarms Filter 40 Standalone Version

49 Next, an example of selecting the alarm button at a device level follows: Other Alarm Monitoring features include: Figure Alarm Monitor Filtered Example Select All - a short cut for selecting all of the active alarm events. Telnet - select an alarm event and launch a telnet session using the IP address of the SNMP Agent. Goto - select an alarm and go right to the source of the problem, by launching an Graphical View of the device from which all CanogaView applications can be accessed. Clear Active - allows a user to manually clear an active alarm. Freeze - allows a user to freeze and read the display during times of high alarm activity. Standalone Version 41

50 Legend - Displays the alarm legend. Figure Alarm Legend 42 Standalone Version

51 Alarm Event Queries or Reports - generate HTML reports against the alarm data base by Log Time, Source or Severity. These reports can be viewed, searched or printed. Figure Alarm Event Queries Figure Alarms Records by Log Time Input Standalone Version 43

52 Figure Example Alarm Report Configuration CanogaView Smart Element Manager supports the user in the setup and maintenance of the network by providing a set of Configuration Management features. Through the use of specialized configuration applications which retrieve configuration data directly from the device using SNMP, applications that allow the user to verify and edit parameters, reset devices, download new code, generate reports or telnet to a device are provided. Configuration display and edit Craft Interface to Device using Telnet (see section 3.3.8) Inventory Reports (see section 3.3.5) TFTP based Code Download (see section 3.3.9) Reset (see section 3.3.4) An example of a 9135G Port Level Configuration application follows: 44 Standalone Version

53 Figure G Port Configuration Reset At various levels the user is able to issue reset commands to a device and its components. See the application chart in section for details. An example of a Fiber Optic Modem Reset application is displayed next. Note that the user can Reset, Reset and Swap, restore the unit to Factory Defaults at a device or circuit level. In all cases, a confirmation message is displayed prior to command execution. Also, the reset of device may cause the unit to go off line or switch to a redundant circuit. Standalone Version 45

54 Figure Fiber Optic Modem Reset Example Figure G Reset Example 46 Standalone Version

55 Figure Factory Defaults Confirmation Example Figure Reset Confirmation Example Reports Reports can be generated at different levels (Domain, Chassis or Device). These reports will contain all configurable data for all devices contained within the level selected. These reports are created through the use of the following procedure: 1. Depending on the selection level Mib variables are read using SNMP and HTML text is generated. 2. Url of HTML document residing on the CangoaView Smart Element Manager server is displayed. All Web Browser options for printing, searching, etc. are available as per any other HTML document. Standalone Version 47

56 Figure Domain Level Reports 48 Standalone Version

57 Figure Domain Level Report Example Standalone Version 49

58 Figure G Report 50 Standalone Version

59 3.3.6 Security Manager Collectively the security features within CanogaView Login, Application Level Security - (Administrator, Operator, Observer), SNMP Community Names, DMM (SNMP Proxy) Trusted Hosts and Server OS Login/Password support provide for a robust secured product. To manage application security, open the Security Manager. On a Windows platform, this page can be accessed from the Security Manager shortcut installed during the CanogaView installation (see Figure 3-6. Shortcut Menu) or the Utilities option from the CanogaView Start page (see Figure 3-8: CanogaView Start Page). Each application can have a minimum access level assigned which is required to open the application (e.g., if UsersConfig application is assigned a Supervisor level access, users without this security level will be denied access when attempting to configure the Users data.) Individual fields within the application can also be assigned access levels; "full access," "limited access" and "none." Full Access - allows read/write privileges for users with the minimum access level (i.e., observer, operator, supervisor) Limited Access - allows read only privileges for users with the minimum access level (i.e., observer, operator, supervisor) None - does not allow the field to be displayed or interacted with any user. Standalone Version 51

60 Figure Security Manager 52 Standalone Version

61 3.3.7 Status Although the status of a device is implied at many levels through the use of color, alarms, graphical displays, etc., device specific status applications will display mib fields that show all relevant information about a device. Additional information such as version information will also be displayed so that the user does not have to bounce around between status and configurations applications in order to gather the information that is generally required in order to diagnose a problem. The information displayed will closely match that which is displayed via the telnet interface. Polling the status related snmp mib variables for a device is the method used to update the contents of the status applications. Options are provided to allow the user to control the polling intervals. The default will be 10 seconds, and the range will be from 5 to 120 seconds. Status examples follow: Figure Chassis Status Standalone Version 53

62 The following status example(s) show each tab that may be displayed when the status application is invoked at the 9135G device level. Figure G Status General Tab 54 Standalone Version

63 Figure G Status Spanning Tree Tab Standalone Version 55

64 Figure G Status Forwarding Database Tab Figure G Status Version Tab 56 Standalone Version

65 Figure G Port Statistics Telnet Telnet is the supported craft interface for login and terminal emulation supported by the DMM as well as the other CP Devices in the network. CanogaView, in an effort to make the system more user friendly provides Telnet application selection points so that he user does not have to manual invoke the application and/or type in the IP address each time. Standalone Version 57

66 Figure DMM Telnet Example TFTP Server The TFTP Server Utility monitors the TFTP file transfer activities on the CanogaView Smart Element Manager Server. TFTP "Trivial File Transfer Protocol" is used to transfer files (firmware) from the CanogaView Smart Element Manager Server to the SNMP Agent (DMM) for subsequent downloading to one or more targeted Canoga Perkins's products. The SNMP Agent requests the files from the TFTP Server process; therefore once the TFTP Server is started it sits idle waiting for file transfer requests. The TFTP Server process can only be started from and executed on the CanogaView Smart Element Manager Web Server. You may manually start the TFTP Server Utility so that it only runs when needed during firmware upgrades or automate the startup runs whenever the CanogaView Smart Element Manager Server is running by using the shortcut installed during CanogaView installation (see Figure 3-6. Shortcut Menu) or the Utilities option from the CanogaView Start page (see Figure 3-8: CanogaView Start Page). To automate the startup of the TFTP Server, add the "TFTP Server" shortcut within the "CanogaView Smart Element Manager" programs folder to the "Startup" group. TFTP Server help is available online. 58 Standalone Version

67 Figure TFTP Server Utility Figure TFTP Help Standalone Version 59