December Known Issues

Transcription

1 December 2017 Known Issues

2 Oracle Commerce Cloud Known Issues Product version: December 2017 Release date: Document identifier: CCRelnotes Copyright 1997, 2017 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at topic/lookup?ctx=acc&id=docacc. Access to Oracle Support: Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit or visit if you are hearing impaired.

3 Table of Contents 1. Supported Browsers Administration interface browser support Agent Console browser support Storefront and preview browser support Known Issues Administration interface Storefront Agent Console REST APIs Assisted Selling Experiments Developer Utilities Oracle Commerce Cloud Known Issues iii

4 iv Oracle Commerce Cloud Known Issues

5 1 Supported Browsers Oracle Commerce Cloud follows Oracle s standard policy for browser support: technetwork/indexes/products/browser-policy html. This section lists the specific versions of each web browser qualified for use with Oracle Commerce Cloud. It includes the following topics: Administration interface browser support (page 1) Agent Console browser support (page 1) Storefront and preview browser support (page 2) Administration interface browser support The table below shows specific versions of major browsers on which the administration interface has been qualified. Browser Windows 7/8/10 Mac Firefox Microsoft browser Firefox ESR: IE CO Windows 10: Edge Not available Chrome Safari Not available macos (Sierra): Agent Console browser support The table below shows specific versions of major browsers on which the Agent Console has been qualified. 1 Supported Browsers 1

6 Browser Windows 7/8/10 Mac Firefox Not qualified Not qualified Microsoft browser Not qualified Not available Chrome Safari Not available macos (Sierra): 11 ( ) Storefront and preview browser support The table below shows specific versions of major browsers on which the storefront and the preview feature have been qualified. Note that custom widget development may affect the browser versions you can support for shoppers using your storefront. Browser Windows 7/8/10 Mac Mobile/Tablet Firefox Not supported Microsoft browser CO Not available Not supported Windows 10: Edge Chrome Not qualified Safari Not available macos (El Capitan): not qualified macos High Sierra: iphone: ios 11 ipad: ios Supported Browsers

7 2 Known Issues This section describes known issues with Oracle Commerce Cloud. Workarounds are provided where possible. Bug numbers from Oracle s issue tracking database are also included if these are available. Administration interface (page 3) Storefront (page 6) Agent Console (page 7) REST APIs (page 9) Assisted Selling (page 10) Experiments (page 10) Administration interface This section describes known issues in the Oracle Commerce Cloud administration interface Profile gender defaults to female for all users The user profile gender property has a default value of female. If you have the shoppers specify gender using this property, any shopper who does not specify their gender is considered female. This will cause a problem when you create audiences using the gender profile property, because shoppers who have not specified their gender will incorrectly evaluate as female. Workaround: Create a custom property for gender A promotion s end date cannot be later than December 31, 2049 If the end date on a promotion s Availability tab includes the year 2050 (or later), Commerce Cloud displays the error message, End Date must be after Start Date. This happens because the End Date field interprets years starting at 2050 as starting at Workaround: Do not set the promotion s end date to later than December 31, IIN promotions are not applied to accounts configured with approvals If an account is configured to use any form of approval criteria, the account will not receive any IIN promotions, whether the current order requires approval or not. 2 Known Issues 3

8 CCVS-1327 Multi-level Items that include the same product must be priced the same way by an external product configurator If you are working with an external product configurator system that supports a hierarchical structure for items available for purchase on your Commerce Cloud store, multi-level items that contain the same product must be priced the same way by the product configurator system. If the items are priced differently, they will be merged into a single multi-level item and only one of the prices will be applied to the merged item. This can cause unexpected results. Workaround: Price multi-level items that include the same product the same way in an external product configurator , You cannot drag a product or collection to a part of the collection tree that is not currently visible (Safari and Firefox 52 only) If you are working with the administration interface in Firefox 52 or any version of Safari, when you try to drag an item to a place on the tree that is either above or below the collections that are currently visible, the tree does not scroll to show more collections. Workaround: Add a product to another collection on the product s Collections tab. Reorder collections using the keyboard The administration interface does not display in Norwegian (no) for some Norwegian micro-languages If the browser s preferred language is Norwegian Nynorsk (nn) or Norwegian Bokmal (nb), the Commerce Cloud administration interface should display in Norwegian (no). However, the administration interface displays in other languages, most often English. Workaround: Select Norwegian (no) as the browser s preferred language Accented characters in passwords prevent users from logging into the administration interface Administration interface users can successfully create login passwords that include uppercase and lowercase accented characters, but then cannot log into the administration interface with those passwords. Workaround: Do not use accented characters in administration interface passwords Coupon codes that start with < or > cannot be deleted You can create and save coupon codes that begin with < or > characters, but you cannot delete these coupon codes later. Workaround: Do not start a coupon code with the < or > characters. These characters can appear anywhere else in the coupon code, though Import lets you create and updates products with no list price Oracle Commerce Cloud allows you to import products with blank list prices in the CSV file. If the import updates existing products in your catalog, their list prices are changed to 0. Workaround: Reset the null prices by importing the products again, this time with the correct list prices for each price group your store supports. 4 2 Known Issues

9 Exporting a coupon batch adds items to the Updates to Publish list If you export a coupon batch, Commerce Cloud adds entries for the coupon batch and its promotion to the Updates to Publish list, even though exporting the batch is not a publishable change and there is no need to publish the items Internal IDs are sometimes displayed for promotion types on the Marketing tab The names of promotion types in the New Promotion menu and a new promotion s details page are sometimes replaced by their internal IDs. Workaround: Clear your browser s cache. This restores the display of promotion-type names. CCAD-888 The value of a property in the base product type overwrites the value of a property added to a custom product type when both properties have the same ID Each property ID must be unique within your catalog, though the Oracle Commerce Cloud interface does not always prevent you from creating multiple properties with the same ID. If a property in the base product type and a custom property in a custom product type have the same property ID, the value of the property in the base product type always overwrites the value of the property in the custom product type. Workaround: Make sure each property ID is unique within your catalog. CCAD-2486 Hidden files are included in the upload report when you upload a ZIP file created with a Mac If you compress media files in a ZIP file with a Mac, a number of hidden files (a.ds Store file and a hidden file for each media file) are created in the ZIP. When you upload the ZIP file, the upload summary lists the hidden files as files with errors. Workaround: Download the full report to see if any media files caused errors, or if all errors are related to hidden files The order link sent within the order placed may direct the shopper to a default site Upon placing an order and receiving an order placed containing an order link, when a shopper clicks the link they may be directed to a default site rather than the one where the order was actually created. For example, let s assume that Site A has a default language of English and an additional supported language of French. When a shopper places an order in French and receives the order placed containing the order link, opening the link displays the site in English and not French. SiteMetaDataService().getExtensionSiteSettingsAsJson() returns the disabled gateway details Before changing the generic gift card extension to the Chase gift card, disable the generic gift card. If this is not disabled, the site view model will populate the validations from the generic gift card extension Text Snippets are not displayed when the English country-specific locales en_ca and en_au are set in the language picker When en_ca or en_au are selected, the Text Snippet Type drop down view does not display and only the user assistance text is displayed. Workaround: Ensure the language picker is set to English without specifying an English variant. 2 Known Issues 5

10 Cloned web content widgets reference the same rich text element as original widgets When a web content widget that contains a rich text element is cloned, the clone references the same rich text element as the original widget. However, the clone should have its own copy of the rich text element so it can be independently edited Cannot use keyboard to access Searchable Field Ranking and Thesaurus In Microsoft Windows 10, when you use the Chrome, Internet Explorer 11, or Microsoft Edge browsers, you cannot use the keyboard to access the items in the left-hand navigation list of the Search tab. Because of this issue, you cannot use the keyboard to access Searchable Fields Ranking and Thesaurus Avoid using commas in the values of audience rules If you use a comma within a value of a rule in an audience definition, you might get unexpected results. For example, if you enter a single value with a comma, the resulting rule contains two values instead of one. A value entered as green, lime results in two values: green and lime. Workaround: Avoid using commas in rule values. Storefront This section describes known issues in the storefront Error notifications do not clear after resolving the errors on checkout and cart pages On the store s cart and checkout pages, several error messages remain visible after the errors have been resolved Using pagination controls on the product listing page displays 404 message Style based products which span several pages may display a 404 error message as their pagination controls fail. Workaround: Turn off style based listing in the Product Listing widget When switching to pay by invoice, the IIN promotion is not cleared When a shopper switches the payment type to pay by invoice, all IIN promotions should be cleared before checkout can occur. However, if IIN promotions are associated with the item, the promotions are not cleared. Workaround: Return to the invoice payment options and remove the credit card number. Doing this starts a new pricing operation and removes the IIN promotion Price range dimension not generated when you add prices to a price group Price range dimensions are generated only when a full baseline update is performed. Adding prices to a price group, however, causes a partial update to be performed, rather than a full baseline update. Thus, you must run a full baseline update in order to generate price range dimensions that account for any prices that have been added since the last time a baseline update was performed. Running a full baseline update generates price range dimensions if none existed previously, or regenerates price range dimensions to replace existing ones that no longer accurately reflect the prices in the price group. 6 2 Known Issues

11 Shoppers can, however, navigate to new products and prices before a full baseline update has been run. Workaround: You can run a full baseline update using the Full Export option of the /ccadmin/v1/search/ index endpoint. For information about this endpoint, refer to the Oracle Commerce REST API documentation. CCVS-1911 Recurring charges are not being passed for the top-level item in a multi-level order When a shopper adds a configured multi-level item to their cart, information regarding any recurring charge for the top-level item is not being passed through to Commerce Cloud from CPQ Cloud. Agent Console This section describes known issues and workarounds for Oracle Commerce Cloud Agent Console CPQ Sub items inventory count is not getting updated while completing the return process When completing the return process involving CPQ products with sub items from the Agent Console, the inventory is updated for the CPQ main item but is not updated for the CPQ sub (child) items In the Order Details page, selecting all products and unselecting does not unselect all the products When creating an order with multiple products, selecting the Select All Product check box at the top of the Product column and then clearing the check box does not clear the product check boxes. Workaround: Manually clear the individual product check boxes. CPQ: Add to purchase list menu should be disabled in sub item product details dialog On the Create Order page, when adding a CPQ product to the cart, when clicking a sub item link, the displayed dialog shows the Add to purchase list menu as enabled Unable to complete split shipping order With the remorse period active, when a split shipping order is placed then edited to decrease the quantity of the item, the order fails to be placed. Workaround: Delete the item completely and add the item again with the same shipping method, shipping Address, and quantity information as before , , Incorrect refund and exchange calculations with volume pricing When volume (bulk and tiered) pricing is set for sale price and list price is set for simple pricing, returns/ exchanges do not calculate properly. Workaround: Adjust refunds and exchanges manually to ensure correct transactions are made Explicit promotion is removed when an incomplete cart is opened This issue occurs in situations when using an account associated with a site, and with an order level promotion assigned to the site. When an incomplete order is opened from the buyer s profile page, the explicit promotion is changed to an implicit promotion. When the pricing call is made, the promotion is removed. 2 Known Issues 7

12 Scheduled Order instructions are not sorted as expected Scheduled Order instructions cannot be sorted in reverse chronological order of the date on which an order is updated , Inaccurate refund calculations for shipping to multiple addresses During a split shipping scenario, the refund calculations are not accurate when promotions are applied or when using price override. Workaround: Refunds need to be adjusted manually to ensure that correct refunds are made Unable to edit addresses for anonymous orders When an agent is editing an order placed by an anonymous shopper, the shipping address cannot be edited. Workaround: Add a new address in those cases where the address must be edited Pricing failure message with repeated application of gift-with-purchase promotion coupon If the same gift-with-purchase promotion is applied again through a coupon, though this promotion is not getting applied, a pricing failure message is displayed, which is not consistent with other item level promotions. Workaround: Remove the already-applied promotion and try making a pricing call again by either updating the quantity or selecting the address, which allows checkout to continue. Internal attribute value is not retained The internal attribute value at the order level is not retained once the order is placed Free gift added as a gift-with-purchase promotion is not automatically removed The free gift added as a gift-with-purchase promotion is not automatically removed when any price override happens on the main item. Workaround: The gift can be manually removed from the order The promotion is not adjusted when returning the main item from the order In an order with a BOGO promotion, if the free items are returned first and then the main item is returned, the promotion adjustment does not occur. Workaround: The refund amount can be manually adjusted For some BOGO promotions, tax is calculated incorrectly In certain cases with multiple items, the tax refund being calculated does not add up to the order total. Workaround: Adjust the tax refund amount in the Refund Adjustment screen The session timeout warning is not shown The warning is not shown to the shopper if the session is about to expire. Workaround: The system shows the login page again. The agent can log in again to continue. 8 2 Known Issues

13 Agents are unable to use address as a criterion when searching Agents are unable to search for unregistered shopper orders (or anonymous shoppers) using their address as search criteria. Workaround: Use other search criteria, such as Order ID or Shipping Address, when searching for orders created for anonymous shoppers. REST APIs This section describes known issues in the Oracle Commerce Cloud REST APIs Nr parameter no longer present in the Search Results and Navigation pages Default queries to the Navigation and Search Result pages no longer contain the Nr parameter in the URL. The Nr parameter is still supported; however, due to performance optimizations, the default price group filter contained in this parameter is no longer required. Workaround: Custom integration code that relies on the Nr parameter being returned should be tested to ensure this continues to function correctly Change to error code when setting defaultlocaleid of a site object to null In versions of Oracle Commerce Cloud prior to 17.2, using the updatesite endpoint in the Admin API to set the defaultlocaleid property of a site object to null resulted in the following error: { } "errorcode" : "27000", "message" : "Failed to get the locale with ID null", "status" : "500" In version 17.2 and above, the following error results instead: { } "errorcode" : "30003", "message" : "Missing required property: defaultlocaleid", "status" : "400" Requests from Postman HTTP client on Chrome browser fail If you issue API calls using the Postman HTTP client that runs in the Google Chrome browser, you may receive 403 (Forbidden) errors. These errors are due to Postman including an Origin header that is rejected by Commerce Cloud. Workaround: There are several workarounds available, including configuring Commerce Cloud to accept the default Origin header, using Postman Interceptor to explicitly set the Origin header to a different value, or using the Postman native application (which does not send an Origin header). For more information, see the following support document: 2 Known Issues 9

14 Audience rules don t work for Shopper Type and B2C users where profiletype=null The Shopper Type property is not available in this release. If you are an account-based customer, and created an audience that used the Shopper Type property in a rule prior to 17.4, when you upgrade to this release and open the audience in the Audiences interface, the rule will return an error. Workaround: Open the audience in the Audiences interface and remove Shopper Type property or the rule containing the Shopper Type property. Assisted Selling This section describes known issues and workarounds for Oracle Assisted Selling. CCAS-2135 Issue when refunding shipping In Oracle Assisted Selling, while processing a return for an order that has multiple quantities of the same item that were shipped to different locations, the sales associate will not be able to tell that the individual items were sent to different shipping addresses. Instead, the items on the order will be represented as different selectable items. If the associate refunds the shipping cost, the shipping fees may not be associated with the correct shipping group. Experiments This section describes known issues and workarounds for Oracle Commerce Experiments. EE-7917 Experiments icon not displayed when Design tab selected The flask icon to open Oracle Experiments is not initially displayed when the Design page is selected in the administration interface. Without this icon you are unable to access the Oracle Experiments UI. Workaround: Select a different layout to refresh the connection to Oracle Experiments and display the icon in the Design page. Developer Utilities This section describes known issues and workarounds for Oracle Commerce Cloud Developer Utilities. The username and password options are no longer valid When working with the Developer Utilities suite, you had to provide user names and passwords. These options have been replaced by the applicationkey option Known Issues