Let's Treat the Eclipse IDE More Like a Product. Productizing open source Eclipse IDEs

Transcription

1 Let's Treat the Eclipse IDE More Like a Product Productizing open source Eclipse IDEs

2 What is a Product? a thing produced by labor a person or thing produced by or resulting from a process an article or substance that is manufactured or refined for sale. a quantity obtained by multiplying quantities together

3 All (Most) Eclipse Projects make Products But for which community? Developers Adopters Users

4 The Eclipse Development Process defines a process for Productizing Open Source

5 Eclipse by Any Other Name... Eclipse Java Developer Eclipse Standard License Eclipse CDT Juno Eclipse Eclipse 352 Eclipse Eclipse JSEE Juno Eclipse software Version: Indigo Release Eclipse Java EE IDE for Web Developers

6 Would Compile as Sweet Eclipse Java Integrated Development Environment Eclipse Apache and (GPL) Eclipse GPL Eclipse 4.4 Dev. Env. (GPL License) Eclipse 4.4 (SuT Version) Eclipse SE Publish Air Pressure Switch

7 So Let s Pick a Name, Already Eclipse Eclipse Oxygen Eclipse IDE[, Oxygen Edition] Eclipse Workbench[, Oxygen Edition] Eclipse JDT CDT PDT[, Oxygen Edition]

8 And a Logo Eclipse Foundation

9 Packages or Product(s)? What do you want to do with the Eclipse Workbench[, Oxygen Edition]? Incremental discovery, addition of functionality

10 Open Source

11 Most Users Don t Care About Open Source They don t care about projects They don t care about committers They don t care about community They don t care that the Eclipse IDE is composed of the work of multiple open source projects End users just want to get stuff done

12 Most Users Don t Understand Open Source They understand free Some probably want to contribute They really just don t know how Most probably just don t want to know how End users just want to get stuff done

13 Most Users Don t Understand Your Software The don t know about plug-ins They don t know about Marketplace They don t know what p2 is They don t know what update sites are End users just want to get stuff done

14 Do We Care About Users?

15 What is a Product? Quality Software Documentation Support

16 Quality Software

17 Every Detail Matters Bug Allow parts of a package to upgraded or removed Bug Allow user to discover plugins to edit a specific type of file Bug Configure Neon Linux packages to use GTK2 by default

18 Consistent Experience Website Download site Download Install Welcome Hello World

19 Open Source Project Names are Code Names The end-user doesn t care about project names There are some exceptions: some project names are effective brands Most are not. Yours probably isn t If used, project names are proper adjectives. Not nouns. Not verbs.

20 Put Energy into User Experience Integrate seamlessly Avoid code words or jargon that is meaningless to the user

21 Let s Ship a JRE What! What? Which one? JRE or JDK? What about updates? What about the IP Policy? May not be as hard as we think Bug Include a JRE in the C/C++ EPP

22 Documentation

23 Every Detail Matters Bug [UX] Welcome Screen redesign Bug Eclipse (Java) IDE website should maintain a feature overview page Bug Let's be sure to "describe" future "updates" Bug Provide a "proper" install page Bug Create a user-focused Packages FAQ Bug Construct an aggregate New and Noteworthy for Neon Bug Generating a change log for simultaneous releases

24 More Welcoming Welcome

25 Modernize the Help System

26 User New and Noteworthy Entries

27 Change Log

28 Marketplace Entries

29 Product Documentation Documentation as a first-class artifact Getting Started materials and Tutorials Get technical writers involved? FEEP?

30 Support

31 Every Detail Matters Bug Just accept that many/most/all of our projects create products Bug Consider renaming the eclipse.newcomer forum "eclipse.support" Bug Create a "support" landing page

32 Improved Support Entry Point

33 Where s the Patch? Know who you re talking to Committers and contributors, and adopters can provide a patch Most end-users cannot and will not. Stop asking.

34 Participate in End User Forums Go where the End Users are Newcomers/Support Forum Stack Overflow

35 What Does Real Open Source Support Look Like?

36 Levels of Support Free Support Paid Support Long Term Support

37 Engage

38 Mailing Lists

39 Questions?