TELEPHONY PERIPHERALS N ORTH S UPPLY 2017/18 RANGE. Secure Access Control Systems Voice Recording Solutions

Transcription

1 N ORTH S UPPLY 2017/18 RANGE TELEPHONY PERIPHERALS Secure Access Control Systems Audio Visual Solutions Music and Messaging Services northsupplyonline.com

2 Designed to improve customer service and protect your staff Playback calls, so you can establish exactly what was said saving time and unnecessary customer disputes Listening back to calls can be a great way to train new staff We have voice recording solutions that comply with PCI and industry requirements Take your business to the next level!

3 Selection Guide Do you want to record all calls? Smart Phone Upgrade Payment Screen Integration Upgrade Do you want to record mobile phone calls? Do you want the recorder to assist achieve PCI compliant? Do you have IP handset? Enterprise IP Extension Recorder Enterpise VR AE or SC Upgrade Do you want to evaluate staff or capture on screen activity? Do you want your own PC to store calls? Enterprise Line side Recorder Call Matching Upgrade Server Upgrade Visit northsupplyonline.com for more information

4 This recorder connects to Analogue, ISDN2 and ISDN30 lines and SIP Trunk. It has a USB line interface unit and software that connects to your PC, giving a centralised recording that can be accessed by authorised users. There s also a call matching module so you can search via individual users extensions*, a stop and restart handset option, as well as an off-line and off-site storage upgrade option. A Analogue line recording D Digital line recording Call playback support Call recording ing support Stop and restart your call recording Search of calls via extension numbers Calls from multiple sites to be stored centrally * Subject to supported PBX Call us on SIP SIP line recording

5 Call Playback Call Search Stop & Restart Option

6 The Enterprise Voice Recorder suite of products and services are designed for organisations that need and rely on voice recording to manage their business. The suite has a core recording facility where thousands of hours of recordings are held on redundant and RAID configured hard drives. These have the ability to archive onto DVD or any network device. In addition our development team are able to amend existing software so it s tailored to your applications. RTH SUPPLY A Analogue line recording D Digital line recording RTH SUPPLY Call playback support Call recording ing support Stop and restart your call recording Search of calls via extension numbers* Calls from multiple sites to be stored centrally PCI Compliance module to assist achieve PCI regulations Screen capture RTH SUPPLY Mobile recording Speech to text Agent evaluation and screen capture * Subject to supported PBX Call us on SIP SIP line recording

7 Agent Evaluation Screen Capture Speech Analytic Speech to Text Call Reporting

8 Features at a Glance Records individual analogue, digital and IP extensions Connects to PC via USB or LAN Supports stop and restart via desktop client * * Records analogue, ISDN and SIP line/trunk Allows search and playback of calls via network PC Allows search of calls via extension numbers * Allows calls from multiple sites to be stored centrally * * Supports on-site and off-site archiving of calls * Supports quality monitoring agent evaluation and screen capture * Supports recording of Android and ios smart phone calls via a mobile application Supports real time monitoring and system administrator notification via * * Supports integration to users CRM database vie web services API * Supports system redundancy and resilience * Supports compliance module to assist achieve PCI regulations * Supports quality monitoring module * Supports centralised storage * Supports call centre applications * * Via upgrade *Supports SIP extension only Call us on

9 How to order Online northsupplyonline.com Phone Disclaimer: All descriptions are correct at the time of going to print, but are subject to change.