Sense Enterprise. Truth. Spoken. Captured. Sense Enterprise is a unique call recording system with

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Toby Carr
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1 Truth. Spoken. Captured. Sense Enterprise Sense Enterprise is a unique call recording system with integrated call management. The system easily records all inbound & outbound calls as well as providing you with comprehensive call analysis and reports.

2 Others talk, Retell talks Sense The Sense Range Sense is our award-winning integrated hardware and software call recording, call reporting and call management solution for companies who need to manage multiple lines and handsets. About Retell About Sense Enterprise Retell has manufactured telephone recording equipment since We are an ethical, well capitalised, financially secure company. Our focus is on developing reliable, innovative products and services that are designed to improve the business performance of our customers. About Call Recording To record telephone calls hardware needs to be connected where the call is passing through. This could be between the PABX and the network termination box where the lines enter the building. It is also possible to record between the PABX and extensions if internal calls need to be recorded. This is generally the most expensive way to record as manufacturers need to reverse engineer the proprietary secrets of every type of handset available. Many call recording suppliers buy their hardware from one source and software from another. Retell are one of the very few call recording companies in the world that make our own hardware as well as software and so have control of the intellectual property rights and implementation of exciting new features. Sense Enterprise is a unique call recording system with integrated call management. You can record ISDN 30, ISDN 2, Analogue & IP lines or extensions. The system easily records all inbound & outbound calls as well as providing you with comprehensive call analysis and reports. Recordings are delivered in high quality stereo sound. The system works on all types of PABX. Retell s sales and support teams are industry professionals with a vast experience and knowledge of call recording and call management. This knowledge and our range of solutions is your guarantee of impartial, high quality advice. Why record telephone calls? About the Sense Range Our knowledge of customer requirements and experience over the years has helped us to develop the Sense Call Recording Platform. Sense is unique, realistically priced and will work on any type of PABX thereby protecting your investment. Sense Client is a trunk side recorder with wallboard option whilst Sense Call Analyser is a unique call management and recording system that utilises information from the SMDR (call logging) port of a PABX to provide extension information, call management and reporting all viewed and replayed in one screen. In this competitive world it makes sense to record your calls to ensure that your hard-won orders are captured precisely. Misheard instructions or incorrect delivery information will result in wasted time, effort, money and perhaps even damage a reputation you ve spent years building. Retell s Sense call recording system is available with a unique integrated call management interface called Call Analyser. Sense is part of an ever-enlarging family of products produced by other independent companies which are developing around the Sense platform. These include integration with the systems of leading PABX (telephone system) manufacturers, CRM (Customer Relationship Management) suppliers, call management suppliers and automotive industry software providers.

3 Key Features Extensive Call Recording & Call Management Not only does Sense Enterprise enable you to record, view and play back calls, you can use the extensive reporting capabilities to provide a top down view of your business. The software comes with a wide range of pre-built reports for you to choose from, or you can create your own custom reports, displaying the data that is important for your business. You can also configure distribution lists, to send this information via or FTP to specific users. You can even schedule this information for specific time periods. Detailed Extension / Group Wallboards Integrated Call Management and Wallboards mean that not only can you easily find, annotate and replay calls, you have a wealth of information about business telephone performance at your fingertips. Wallboards are totally customisable, so you can create an unlimited number of wallboards displaying the data that is important to your business. You can even create a slideshow of wallboards which circulate automatically. PCI Credit Card Compliance To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. For customers who require PCI compliance Sense Professional has a number of options illustrated here. Customisable User Hierarchy Sense Professional lets you manage your own user hierarchy, allowing you to decide who accesses specific data. You can create groups, assign supervisors, import users in bulk, and even segment by department. The user hierarchy is completely customisable to your taste. Call Answering and Announcing You can set Sense to answer a call and play an announcement before sending the call to the telephone system, this is often used by our customers who want to announce that calls are being recorded. Using Sense Call Announcements means your voic is kept free and abandoned calls can be properly tracked in your call management system and the announcements themselves can be customised regularly.

Retell Ltd // Sense Enterprise // 1-2 Key Features Continued A range of alerts and alarms Sense Enterprise comes with a range of alerts to notify you when certain events have happened, or if a

4 Retell Ltd // Sense Enterprise // 1-2 Key Features Continued A range of alerts and alarms Sense Enterprise comes with a range of alerts to notify you when certain events have happened, or if a certain number has called. You can set a schedule for the alert, e.g. Every day at 5.30pm, choose which users receive the alert with optional notification, and configure the severity of the alert e.g. Emergency. All this is done through a simple wizard interface. Patented 100% call matching Retell has a particular specialism with call recording that no other call recording company has the technology to do. We give 100% logical matching of PABX extensions to the calls recorded on the trunk. Rule Based Recording Sense Professional has rule based recording, allowing you to exclude chosen users, extensions and telephone number from being recorded. Search for calls through an enhanced Windows software client interface using a number of rule types. Detailed Call Playback Sense Professional includes a detailed call playback screen, allowing you to find specific areas in the call by searching through the sound clip in wave form. You can also define set time sections of the call to play back, as well as adjusting volume and speed of playback. This ensures there can be no confusion about what was said on the call. Sense Enterprise Screenshot with wallboards and statistics 1

5 Summary of Features Windows Compatibility Main Features + High quality, automatic stereo recording for up to thousands of channels + ISDN30, ISDN2, IP, analogue or mixed line types in one server + Integrated call management and analysis + Works on all types of phone system + Compressed and encrypted recordings + Integrated call playback user interface with Dual Waveform Player + Search by Caller ID and individual DDI where presented + Search by extension name, number, keywords and notes + Search by date, time, call duration and dialled number + Playback from any stand-alone or remote PC on the LAN + Clip section of a call to replay or export + Call clip can be colour coded, labelled with a heading + Bulk export of calls or call clips + Variable playback speed - no change of voice pitch + Multiple call management & analysis screen views + Wallboard with automatic revolving views + Wallboard tiles flash to alert when predefined levels reached + Windows 7 (With SP1) 32-bit / 64-bit + Windows 8 + Windows Windows Server 2008 R2 + Windows Server Windows Server 2012 R2 + Small Business Server (SBS) 2011 Virtual Compatibility + VMWare Player with host Windows 7 64bit + Windows 7 32bit as guest OS + Windows 7 64bit as guest OS + Windows Server 2008 R2 64bit as guest OS Sense Compatibility + Primary Rate Sense (E1, T1, QSig) + Basic Rate Sense + Analogue Sense + Radio Sense + Sense VoIP ( Cisco Skinny, SIP, H323, H248, MGCP) + Virtual Box + Windows 7 32bit/64bit host with Windows 7 32bit/64bit guest + Microsoft Hyper-V Options + No Encryption + Manual Recording recording always off as default, DTMF to start records from the point the start command was sent + API for developers available on request + Voice Firewall to prevent phone system hacking + RAD welcome message + PCI mute recording for PCIDSS + CLI DEC enables 100% matching of calls (needed especially where withheld numbers are common) + Integrated Call Analyser Call Management software + Voice Firewall to prevent phone system hacking + Pause record for PCI DSS credit card compliance

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