Software User Guide FrontRow Teacher Edition 1.1 for Windows

Transcription

1 Software User Guide FrontRow Teacher Edition 1.1 for Windows

2 Copyright Software: 2014 FrontRow Calypso LLC, part of the William Demant Holding Group. Patent US 7,822,212 and other patents pending. Edition Version 1.1, September 2015 Service Marks and Trademarks Juno, OptiVoice, FrontRow are trademarks of FrontRow Calypso, LLC Other brands, product names, company names, trademarks and service marks are the properties of their respective holders. This document might contain references to third party sources of information, or software, products or services and/or third party web sites (collectively the Third-Party Information ). FrontRow does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by FrontRow of the Third-Party Information or the third party in any way.

3 Contents Recommended System Requirements...1 Installation Windows XP, Vista, 7, 8, Installation With Juno Tower Windows XP, Vista, 7, 8, Installation With Automatic Licensing and Remote Deployment Windows XP, Vista, 7, 8, Setup...3 Opening the Teacher Edition...6 Easy Lesson Capture with Teacher Edition...8 Getting Started With Lesson Capture...9 Personalize your Lesson Capture Settings...9 Personalize your Recording File Names...10 Personalize your Web Quick Link Button...11 Personalize your Keyboard Shortcuts...11 Recording Type...12 Recording Quality...12 Recording...13 File Encoding...14 How to Give Students Access to Your Completed Recordings...14 Juno System Control and Settings...15 Audio Mixer...16 Juno Tower Settings...19 OptiVoice...20 PrioriTeach...21 Voice Command...22 Class2Class...24 AV Control...26 Manage Licenses...27 Advanced Settings...27 Troubleshooting...28 Troubleshooting - Juno Tower Connection...31

4 Recommended System Requirements Operating System: Windows XP, SP3, Vista, 7, 8, 10 Processor: 2 GHz or greater RAM: 1 GB Hard Disk Space: 90 MB for program installation. 1 GB for recording Screen Resolution 1280 X 720 minimum recommended Tip: The Teacher Edition Lesson Capture software performs better with more memory. To improve performance, close any unnecessary open programs. Installation Windows XP, Vista, 7, 8, Download the Teacher Edition application from gofrontrow.com 2. Extract the.zip file. 3. Double-click the installation file TeacherEdition_setup.exe 4. If installing with the Juno Tower, choose "Install with Juno Tower Support" when prompted. If not using a Juno Tower, choose "Install without Juno Tower Support". Installation With Juno Tower Windows XP, Vista, 7, 8, Follow the instructions above to install the Teacher Edition software. When prompted, choose "Install with Juno Tower Support 1

5 Installation With Automatic Licensing and Remote Deployment Windows XP, Vista, 7, 8, 10 Windows Preparing the INI file Using a text editor (Notepad, etc.), create a new blank document. Copy or type the following exactly as it appears (if you have both the Capture and the Control Licenses for Teacher Edition, create another line with Lid2= : [LicenseIDs] Lid1= Once you have pasted the above text, enter the LID [License ID} for Teacher Edition Capture supplied by FrontRow next to the Lid1= entry. If you have also purchased the Control License for Teacher Edition, enter that next to the Lid2= entry. If you have just the Capture License, do not create a second line with Lid2=. When complete, it should look like this (licenses codes are examples): [LicenseIDs] Lid1=Z805-U030-15QG-9A8X Lid2=Z126-UU24-QW98-PRB6 If you have both the Capture and Control License, the Capture License should always be entered as Lid1= Save the file using the name Presets.ini Creating the directory and pushing the INI file Create a directory on the workstations in the common application data folder and push the Presets.ini file to that location. For example in Windows 7, the directory structure is as follows: C:\ProgramData\FrontRow\FRTeacher Edition\ Opening the Teacher Edition Application Once a user opens the application, it will license automatically by checking for the Presets.ini file and validating on a FrontRow server. Workstations must be connected to the internet for the validation to occur. Troubleshooting If the application will not license automatically (the License Manager screen appears when the application is opened). Verify that the Presets.ini file is in the proper directory Verify that the LID is entered properly in the Presets.ini file Verify that the Teacher Edition Capture License is entered as Lid1 Verify that the workstation where the application is being opened is connected to the internet Verify that the following URL can be accessed: webservices.gofrontrow.com. If not, it must be whitelisted so that the application can validate the license Verify that you have not reached the number of licensed workstations for which licenses have been purchased 2

6 Setup The Teacher Edition software interacts with your computer's audio settings. There are many other programs and devices that also interact with your computer's audio settings. Please read and follow this guide after you install the Teacher Edition application to ensure that your computer's connections and settings are optimized for successful recording. Using with a FrontRow Audio Receiver, connect the Receiver to Your Computer 1. Connect a 3.5mm cable to the Audio Out port on the FrontRow Receiver and connect the other end to the line-in or mic-in input on your computer. NOTE: If using a FrontRow Juno Receiver, be sure the Tower is connected to your computer via the supplied USB cable. 2. Follow these guidelines to set the Audio Out volume for your FrontRow receiver Juno Pro Digital CM3000 and CA1000 Set to: 4-6 (knob is located on the left side of the tower) Set to: midpoint (knob is located on the back of the receiver) There is not a separate audio output volume adjustment. The audio output level is determined by the audio level heard through the speakers. Set the microphone level in the classroom so that voice and any other media audio you want to be recorded is clearly audible through the room's speakers. NOTE: If using Teacher edition with a CM3000 ezroom installed BEFORE August 2014, ensure that your CM3000 audio amplifier is configured properly for unbalanced output for use with the Teacher Edition Lesson Capture software. See the CM3000 installation guide for configuration instructions. 3. Connect the 3.5mm to RCA cable to the headset or line out on the computer to one of the RCA audio inputs on the side of the Juno Tower. NOTE: For best audio quality, we recommend using high-quality audio cables. 3

7 NOTE: If your computer does not have separate microphone and headset jacks, you will need a headset/microphone splitter available from FrontRow or a USB sound adapter with microphone input and speaker output jacks available from many on-line electronics resellers. On some MacBook Pros, the single audio jack acts only as a headset jack. In these cases, a USB sound adapter will be necessary. NOTE: If you are also using your FrontRow receiver to rebroadcast via a personal FM transmitter, you will need a splitter cable. This cable is available from FrontRow. Call your FrontRow reseller for information. 3.5mm 3.5mm audio cable Audio Out 3.5mm RCA audio cable USB cable (Juno only) Audio In FrontRow Audio Receiver NOTE: Some FrontRow systems require special audio connections for the audio out from the receiver. If you have a Pro Digital or an ezroom system, follow the directions below. Pro Digital Connect the Mono RCA adapter included with your shipment to the audio out jack on the back of the receiver. Then connect the dual RCA cable included in your shipment between your computer and the adapter. If you purchased the software separately from your Pro Digital purchase, contact FrontRow or your FrontRow reseller for the adapter. ezroom Connect the 3.5mm cable to the wall plate labeled Audio Out. For wall plate installation instructions, see the ezroom AV Wall Plate Installer Guide CA1000 based ezroom Because the line output / headphone output signal on the CA1000 is higher than the typical microphone level input found on many computers, the audio quality of recordings may be degraded when the CA1000 output is reduced to a manageable level. To improve the audio quality, it is recommended that a USB audio interface that supports line level inputs be used to connect the audio between the amplifier and the computer. For more information visit gofrontrow.com. If using with a USB or other microphone connected directly to the computer, connect the microphone to the USB port or audio input on the computer. Microphone Input Selection 1. Open the Teacher Edition application. 2. Under the Tools menu, click Options. 3. Click the Audio Input Dropdown. 4. Select the microphone input you are using 4

8 Set the Microphone Level 1. Open the Teacher Edition application. 2. Under the Tools menu, click Options. 2. Click the Configure button. 3. Use the Auto Adjust Volume feature to have the FrontRow Desktop automatically set the optimal microphone the volume level for you, or set it manually by moving the slider. Auto Adjust Volume 1. Put the pendant microphone around your neck. 2. Click the Auto Adjust Volume button. 3. Speak naturally into the microphone until you see the message that the volume has been optimized. 4. Test by clicking the Record button. 5. Speak into the microphone for a few seconds. 6. Click the Play button. 7. If the output is low, move the slider up manually and re-test. Other Software By default, many programs such as Skype TM or other programs that use your computer's microphone settings may take exclusive control over audio settings on your computer. It is important that you change their settings or close the applications so that they are not allowed to take exclusive control over audio settings on your computer. For example, to change the settings in Skype TM : Windows - under Tools>>Options>>Audio Settings, make sure the check box next to "Automatically adjust microphone settings" is not checked. Other Hardware Many driver packages for audio devices such as Bluetooth headsets include software that is designed to make managing your audio simpler. Sometimes these programs try to take over the way your audio devices are managed in your operating system. Check the settings in that software. If there are any settings related to the way microphones other audio are handled, adjust or disable those settings so that they are not controlled by the software. TIP: The most common reason that Juno users have trouble recording (for example, no audio is recorded) is that an application they've installed for another audio device (e.g., a Bluetooth headset) has hijacked the computer's audio resources. If you suspect that a particular software application is the root of the trouble and you cannot adjust settings as shown above to resolve issues, uninstall it and then test recording. If you determine that the problem is related to this software, check with your audio device manufacturer and see if they offer a "driver-only" option for updating drivers. 5

9 Opening the Teacher Edition Once the application is installed, find the FrontRow Chair icon on your desktop (if you opted not to install a desktop icon, you will also find it in your Start menu under FrontRow) Activating Your Teacher Edition License* When you first open the Teacher Edition application, you will need to activate your license. To activate your License, open the License Manager and enter the License ID or License Key provided by FrontRow. Your License ID is included with your shipment or supplied by your administrator. If you cannot find your License ID, call FrontRow or your FrontRow reseller. Validating a License ID requires Internet access, so ensure you are connected before continuing. If you have a License Key, it can be validated without an Internet connection. If you have a License ID and cannot access the Internet, contact FrontRow or your FrontRow reseller to obtain a License Key. *If your Teacher Edition software was licensed and deployed remotely, your software will activate automatically 6

10 Register for Software Assurance Register for your Software Assurance (included for one year after purchase). With FrontRow Software Assurance you will be guaranteed to have the latest updates and features for your Teacher Edition software. Visit gofrontrow.com to learn more about what is included in your Software Assurance package. Welcome Personalize your Lesson Capture settings. Add your schedule, define the name for your recordings and where they will be automatically saved and more. 7

11 Easy Lesson Capture with Teacher Edition Teacher Edition makes it easier than ever to make use of the time saving, results-boosting power of lesson capture. Teacher Edition's lesson capture feature makes a video of teacher and student voices, media audio and computer screen, automatically titles it with the right subject based on your schedule, and helps you post it for students to review at night all in the device-agnostic MP4 format viewable on Windows or Mac, smart phones and more. No special knowledge, no cords and no big time commitment needed. Use Teacher Edition Lesson Capture for: Absent students to access the original lesson a huge time saver. Making flipped classrooms possible, and allows learning at one's own pace. Making podcasting easy. Students with mobile devices to get lessons on the go. Providing a helpful tool for keeping parents involved. The FrontRow Juno classroom audio system makes it even easier by letting you use your voice to start and stop recordings. If you can say begin and finish Juno can handle the rest. Like magic, recordings are automatically titled and saved. 8

12 Getting Started With Lesson Capture Under the Tools menu, click Options Personalize your Lesson Capture Settings Click the Recording Tab Recording Save Location This is where Teacher Edition will automatically save your recordings when they are completed. From here, they can easily be accessed later to upload to your school s learning management system. If you use Dropbox TM, Google Drive TM or another file storage and syncing service, use that program s designated folder and your files will automatically be uploaded for review by students. To open your Recording Save Location, use the Quick Link Button on the Toolbar. Audio Input Select your recording device from Windows' available recording options. If you have more than one recording device connected, be sure to select the microphone input that your FrontRow classroom audio system is connected to. 9

13 Configure the Windows Audio Input Click the Configure button to optimize recording levels. Use the Auto Adjust Volume feature to have the Teacher Edition automatically set the optimal microphone the volume level for you, or set it manually by moving the slider. Once you've set your level, test by clicking the record button and speaking a few words through your microphone. Follow the on screen instructions to listen to your test recording. Personalize your Recording File Names Click the Recording Name Tab The FrontRow Teacher Edition will automatically save your recordings with a title based on your schedule. Simply enter your schedule, and anytime you make a recording during a time specified in your schedule, Teacher Edition will name the file based on the title specified for that time/day. If you make a recording during a time when you have no entry in the schedule, Teacher Edition will use the default title (at the top of the schedule with the *). You can edit this title, but not the parameters (days, time, etc), If your schedule is not precise, you can have Juno confirm the title when you begin a recording. Place a check in the Prompt for recording name before recording starts box and you will be prompted to accept or change the filename. 10

14 Personalize your Web Quick Link Button To personalize your Web Quick Link button to point to the location where you will upload your recordings, under the Tools menu click Options then the Web Link tab. Type or copy the web address of the location where you will place your finished recordings. Clicking the Personalized Web Quick Link button will open a browser and take you to the location where you will upload your files. Personalize your Keyboard Shortcuts Assign keyboard shortcuts to begin, pause and finish recordings. You can customize these by clicking in the box and, using your keyboard, tapping the keys you would like to use. 11

15 Recording Type Choose between recording screen and audio, audio only or screen only. The default is screen and audio which will capture all screen content, media audio, and student and teacher voices. To change the recording type, click the Lesson Capture menu and choose a recording type. Recording Quality Choose the quality of your recordings depending on the devices your students will use to watch them or how much space you have on your computer or upload location. If your students are using older generation smart phones or if you have little space for storage on your computer or upload location, use the Low setting. If you want the best quality possible for your recordings and storage space is not an issue, use the High setting. Low 10 frames per second, screen width 640 Medium 15 frames per second, screen width 1024 High 20 frames per second, records at the screen width setting on your computer NOTE: File size will vary depending on the recording quality and each computer that is used for recording. In the Low setting, recordings that include audio and screen capture will be around 2MB per minute. In the Medium setting, the recordings will be around 2.5MB per minute. In the High setting, file size is dependent on the computer's resolution settings. To change the recording type, click the Lesson Capture menu, then Recording Quality and choose High, Medium or Low. 12

16 Recording To record, click the Record button (if using Juno, your Juno Pendant microphone can be used to issue voice commands that start and stop recordings. For help on using voice commands see page 23). TIP: Recordings can also be controlled using the system tray icon or keyboard shortcuts in the application. After clicking the Record button, a three second countdown will begin. Recording will start at the end of the countdown and the application will minimize to the taskbar. TIP: While recording using a Juno Classroom sound system, the LCD background on the Juno Tower will turn red. If your recording is paused, the LCD background will be yellow. NOTE: During a recording, a red dot will appear in your system tray in the place of the FrontRow chair system tray icon. While paused, a yellow pause symbol will appear. 13

17 File Encoding Once a recording has been stopped, it will need to be processed, or encoded, to the MP4 format viewable on just about any device Windows or Mac, smart phones, and more. While it is being encoded, you can see running tasks by clicking the Activity button in the upper right corner. To see the progress of the encoding process, click the Activity button. You do not need to wait for a file to be encoded to begin another recording. The Teacher Edition software will queue the recordings and encode them as they are completed. NOTE: Depending on the computer being used, the average time it will take to encode a file to the MP4 format will be approximately the same amount of time as the recording. Encoding will slow your computer down and may compromise a recording being done at the same time. How to Give Students Access to Your Completed Recordings Use the Quick Link buttons to easily find and upload your completed recordings. The Quick Links provide quick access to your Recording Save Location and your Personalized Web Link where you can upload your finished recordings. Recording Save Location Personalized Web Link If you have specified a Dropbox TM or Google Drive TM folder as your Recording Save Location, your files will be automatically uploaded to an online folder that students can access anywhere. See page 9 and dropbox.com or drive.google.com for details. If your district has an FTP site or other interface for uploading and sharing content, open both the Recording Save location and Personalized Web Link buttons to move files online. Follow district or host rules for sharing these files with students. 14

18 Juno System Control and Settings If you have a Juno Tower, the Teacher Edition software provides additional functionality to let you customize settings on your Juno System. To enable these features, connect your Juno Tower to the computer running the Teacher Edition software using the USB cable supplied with your Juno system. Audio Mixer Adjust the volume of individual microphones and audio sources Microphone Status Shows the status of available microphones Tower LCD Lock Click to lock/unlock the Tower LCD touch screen Master Volume Control Click and drag to adjust volume Mute Click to mute/un-mute master volume Juno Tower Settings View details about your Juno Tower, adjust settings and change language preferences 15

19 Audio Mixer To access the Audio Mixer, click the Audio Mixer button from the main screen. Microphones Tab Control the volume of each microphone individually. When a microphone is active, its icon will appear darker and will be grayed out when not active. NOTE: To customize microphone names click Configure Microphone from the Teacher Edition Tower menu. You must first install the FrontRow microphone settings application. For more information, visit under the Downloads section. NOTE: When playing music from a device connected to a Microphone's Audio In jack, click the Music Audio In button for best audio performance. This corresponds to the Music Audio In checkbox on the Tower LCD Microphone Volume screen. Audio Devices Tab Control the individual volume of each audio device connected to the Juno Tower. Device names will appear darker when playing audio through the Juno Tower and will be grayed out when not active. NOTE: For best results, make sure the volume setting on the audio device itself (computer, MP3 player) is at least 75% of maximum. 16

20 Device Names Click the Device Names button to customize the names and icons of the audio devices connected to the Juno Tower for easy identification. These will also appear on the Tower LCD Device screens. Equalizer Control individual aspects of the sound from your audio devices such as the bass, middle and treble frequencies. The equalizer affects auxiliary audio sources only; Microphone audio can be adjusted using OptiVoice in the Juno Settings. NOTE: When the Music Audio In checkbox is checked on the Tower LCD screen or the Music Audio in button is clicked on the Microphones tab, the equalizer WILL affect the audio on that microphone channel. 17

21 Speaker Balancing If your Juno Tower has the Speaker Expansion Module installed, you can adjust the volume of the external speakers relative to the volume of the Tower's internal speakers to compensate for proximity. Microphone Status See the list of microphones and details about each including battery status and whether a microphone is active or not. Active microphones will appear darker and will display battery status. Inactive microphones will appear greyed out. TIP: Hover over the icon of a microphone for more information. 18

22 Juno Tower Settings To access the Juno Tower Settings screens, click Tower>>Settings... from the Teacher Edition menu. The Information tab provides details about the connected Juno Tower. Tower Name Change the name of your Juno Tower as it will appear on the Tower LCD screen. This is helpful if your tower is moved and you need to identify it. Country and Language Your Juno Tower voice commands can be customized for use in different languages or regions. If you would like to use a language or region other than English - United States, click the Change Language button and choose from the available options in the list. Installed Modules See the list of optional hardware modules installed on your Juno Tower Restore Defaults Click the Restore Defaults button to return your Juno Tower to its factory settings 19

23 Fragile consonant sounds carry 75% of the meaning in speech but are easily destroyed by background noise. OptiVoice strengthens these critical sounds, doing the work of a 12-band equalizer with a single switch. For low background noise environments and for a more natural reproduction of your voice, use the Low setting. For environments with higher background noise, use the Medium or High setting. Experiment with the right mix of microphone volume and OptiVoice setting to find the optimal solution for your environment. NOTE: OptiVoice affects microphone audio only; auxiliary audio sources can be adjusted using the Equalizer adjustment in the mixer. 20

24 Use PrioriTeach to have the Juno Tower automatically reduce the volume of all other audio sources including Pass-Around Microphones when you speak into the Pendant Microphone. Enable/Disable PrioriTeach can be turned on or off by checking the box. NOTE: PrioriTeach can also be turned on or off using the Tower LCD. Drop Down Level Set the drop down level to adjust the relative volume drop of Pass-Around microphones and audio devices. Fade Up Time Set how quickly the volume of Pass-Around microphones and audio devices returns to previous levels. NOTE: The PrioriTeach feature is only activated by a Pendant (teacher) Microphone and only when on channel A or B. 21

25 Your Juno system can be controlled using your ITM-01 Pendant Microphone and your voice. Channel Setting Voice Command can be used on only one channel at a time. Set the command channel to A or B depending on the channel you are using with your Pendant Microphone. Recognition Tolerance If your voice commands are not being recognized at all, set the Recognition Tolerance to Lenient. If your voice commands are being incorrectly recognized, set the Recognition Tolerance to Strict. 22

26 To issue a voice command: 1. Press and hold the One-Touch button on the Pendant Microphone. 2. Wait for Voice Command tone and Tower LCD background to turn green. 3. Keeping the button pressed, say one of the commands below. 4. Wait for confirmation tone and Tower LCD background to return to white. 5. Release button. Say: To: Increase Increase the volume by 2 steps Reduce Reduce the volume by 2 steps LCD Toggle Juno Tower LCD lock on/off Begin Begin or resume a paused recording Suspend Pause a recording Finish Stop, encode and automatically name a recording based on your personalized settings For best performance: Follow the sequence above precisely when issuing voice command. Avoid brushing the microphone against clothing, jewelry, etc. while issuing voice command. Speak clearly with a normal conversational tone. When issuing the Finish command, wait until the LCD background returns to white before releasing the button. Avoid holding the microphone close to the mouth with speaking a command. The microphone is optimized to understand commands when it is sitting flat on the chest. NOTE: Voice commands work only with the Pendant (teacher) Microphone, and only on either channel A or B. Be sure to have your Teacher Microphone set to the Voice Command channel. See page 22 for help with setting the Voice Command channel. See the Juno System User Guide for help with programming microphones. NOTE: While recording, confirmation tones are not played, so they will not be recorded. NOTE: In some cases, if the Tower does not recognize a command, the LCD will remain green for up to 10 seconds. During this time, audio will not transmit from the Pendant microphones. Firmware Updates For feature enhancements or upgrades, your Juno Tower may require its firmware to be updated. If there are any firmware updates available, you will be notified on in the main application window. 23

27 Class collaboration expands the reach of your lesson and introduces your class to new and exciting experiences. The Juno system ensures everyone can hear equally and participate in the learning forum. Numerous online resources such as education.skype.com provide opportunities for your classroom to participate in live educational events and projects with other classes. Programs such as Skype, Adobe Connect and others* provide the medium to see and hear your collaborative classroom partners. Use the Juno Tower to ensure all students are able to effectively participate in the learning session by easily hearing the conversation as well as sharing their thoughts during the session using the optional Pass-Around Microphones. For example, FrontRow classrooms have used this technique to simultaneously connect 14 different classrooms to a live talk with an Olympic athlete, and let students communicate with a NASA Command Center during an emergency simulation. *These applications are not supplied or supported by FrontRow. 24

28 Class2Class Setup In both classrooms: 1. On the Class2Class tab, enable the Class2Class option by checking the Enabled box. 2. Connect a 3.5mm cable to the Audio Out port on the side of the Juno Tower and connect the other end to the line-in or mic-in input on your computer. 3. Using a 3.5mm to RCA cable, connect the "audio" or "headset" out on your computer to one of the Audio In connections on the Tower. 4. Using the supplied USB cable, connect the Juno Tower to your computer. 5. Install and run the communication software application (e.g., Skype, Adobe Connect ). 6. Connect to other classroom or collaborator using the communication software. 7. Speak into the Juno microphones; all microphone audio will be transmitted between classrooms and audible via the Tower speakers. 8. If you like, you may start a Juno recording of the session. Note that media audio originating from the computer and audio from the remote classroom will not be recorded. 9. When finished, disable the Class2Class option to ensure that computer audio is recorded via Juno during normal recording sessions. NOTE: If your computer does not have a separate microphone input, you will need a three ring audio splitter with inputs for a microphone and a headset (for audio playback from computer and recording of lesson capture). NOTE: If you are also using Juno to rebroadcast via a personal FM transmitter, you will need a splitter cable (this cable is available free as a part of our PFM patching kit at gofrontrow.com/patching). For more information about connecting a personal FM transmitter, see the Juno System User Guide. NOTE: For best audio quality, we recommend using high-quality audio cables. Computer Line In 3.5mm 3.5mm Audio Out Line Out 3.5mm RCA Audio In USB 25

29 AV Control If you have the optional control license for Teacher Edition and are using it with a FrontRow AV control system (ezroom or Juno Connect), you can use the Teacher Edition software to control a connected display, or interface with a FrontRow Conductor network paging system. Control Panel Open the AV Control panel To configure the Teacher Edition AV control panel to work with your specific projector, see the Teacher Edition AV Control Configuration guide. 26

30 Manage Licenses To see what licenses are available, click License Manager... under the Tools menu. From here you can view your existing licenses or add new ones. To add a license, verify you are connected to the Internet and enter a License ID. If you do not have access to the Internet, you can obtain a License Key by calling FrontRow or your FrontRow reseller. Advanced Settings Advanced settings are available from the Advanced tab in the Options menu. 27

31 Troubleshooting Low or no audio when playing back recordings Verify that you have all the audio cables connected properly between the FrontRow audio system and your computer. Verify that the individual volumes of your microphones and devices you want to be recorded are not low or muted. If you have another microphone connected to your computer e.g. a USB microphone or internal microphone, verify that the correct microphone input on your computer is selected. 1. Under the Tools menu, click Options 2. On the Recording tab, click the Audio Input Dropdown. 3. Select the microphone input connected to your FrontRow audio system Verify your Microphone Volume Level is set correctly 1. Configure the audio input by clicking the Configure button. 2. Use the Auto Adjust Volume feature to have the FrontRow Desktop automatically set the optimal microphone the volume level for you, or set it manually by moving the slider. Auto Adjust Volume 1. Put the pendant microphone around your neck. 2. Click the Auto Adjust Volume button. 3. Speak naturally into the microphone until you see the message that the volume has been optimized. 4. Test by clicking the Record button. 5. Speak into the microphone for a few seconds. 6. Click the Play button. 7. If the output still is not enough, move the slider up manually 28

32 Verify the output volume on your FrontRow audio system is set properly. Juno Pro Digital Set to: 4-6 (knob is located on the left side of the tower) Set to: midpoint (knob is located on the back of the receiver) CM3000 and CA1000 do not have separate audio output volume adjustment. The audio output level is determined by the audio level heard through the speakers. Set the microphone level in the classroom so that voice is clearly audible through the room's speakers NOTE: If using Teacher edition with a CM3000 ezroom installed BEFORE August 2014, ensure that your CM3000 audio amplifier is configured properly for unbalanced output for use with the Teacher Edition Lesson Capture software. See the CM3000 installation guide for configuration instructions. Under the Lesson Capture menu, verify that you have chosen a recording type that includes audio. Verify that other devices' installation packages have not taken over management of Windows' audio settings. Many driver packages for audio devices such as Bluetooth headsets include software that is designed to make managing your audio simpler. Sometimes these programs try to take over the way your audio devices are managed in Windows. To determine if you have a program running, check in your system tray and look for any programs that may affect audio settings. Check the settings in that software. If there are any settings related to the way microphone other audio is handled adjust those settings so that they are not controlled by the software. If you suspect that this software is the root of the trouble and cannot adjust settings to resolve issues, uninstall it and test recording. If it is determined that it is related to this software, check with your audio device manufacturer and see if they offer a "driver-only" option for updating drivers. Verify that the microphone input is not muted in the Windows sound properties. 1. From the Control Panel click Hardware and Sound, then Sound. 2. In the Sound dialog box, click the Recording tab. 3. Click the Microphone Juno is using, and then click Properties. 4. Click the Levels tab. Verify that another application such as Skype TM is not set to auto adjust your computer's microphone volume. 1. In the application's settings, disable its ability to automatically adjust microphone settings. My Teacher Edition license is not recognized Verify that you have entered the License Key or License ID exactly, including dashes. Your school may have restrictions on access to outside websites. In order to validate your License, verify that your computer has access to the following URLs: webservices.gofrontrow.com, gofrontrow.com 29

33 I changed the Audio input in the Lesson Capture Settings Recording tab and the change is not taking effect Restart the Teacher Edition application. Audio recording is distorted when played back Verify that the Listen to this device checkbox is not checked in Windows Sound Properties. Windows 7 and Windows 8 1. From the Control Panel click Hardware and Sound, then Sound. 2. In the Sound dialog box, click the Recording tab. 3. Click the Microphone input Juno is using, and then click Properties. 4. Click the Listen tab. 5. Verify the Listen to this device checkbox is not checked. Verify that the Audio Enhancements checkbox is not checked in Windows Sound Properties. Windows 7, Windows 8 and Vista 1. From the Control Panel click Hardware and Sound, then Sound. 2. In the Sound dialog box, click the Recording tab. 3. Click the Microphone input Juno is using, and then click Properties. 4. Click the Advanced tab. 5. Under Signal Enhancements, verify the Enable audio enhancements checkbox is not checked. Verify the Audio Out volume on the FrontRow Audio system is not set too high. Juno Pro Digital Set to: 4-6 (knob is located on the left side of the tower) Set to: midpoint (knob is located on the back of the receiver) CM3000 and CA1000 do not have separate audio output volume adjustment. The audio output level is determined by the audio level heard through the speakers. Set the microphone level in the classroom so that voice is clearly audible through the room's speakers NOTE: If using Teacher edition with a CM3000 ezroom installed BEFORE August 2014, ensure that your CM3000 audio amplifier is configured properly for unbalanced output for use with the Teacher Edition Lesson Capture software. See the CM3000 installation guide for configuration instructions. NOTE: CA1000 based ezroom Because the line output / headphone output signal on the CA1000 is higher than the typical microphone level input found on many computers, the audio quality of recordings may be degraded when the CA1000 output is reduced to a manageable level. To improve the audio quality, it is recommended that a USB audio interface that supports line level inputs be used to connect the audio between the amplifier and the computer. For more information visit gofrontrow.com. 30

34 Verify your Microphone Volume Level is set correctly 1. Configure the audio input by clicking the Configure button. 2. Use the Auto Adjust Volume feature to have the FrontRow Desktop automatically set the optimal microphone the volume level for you, or set it manually by moving the slider. Auto Adjust Volume 1. Put the pendant microphone around your neck. 2. Click the Auto Adjust Volume button. 3. Speak naturally into the microphone until you see the message that the volume has been optimized. 4. Test by clicking the Record button. 5. Speak into the microphone for a few seconds. 6. Click the Play button. 7. If the output still is not enough, move the slider up manually Troubleshooting - Juno Tower Connection I ve connected my Juno Tower to my computer and I see a screen that says Error Communicating Tower Disconnect and reconnect the USB cable connected to your Tower. Make sure there is only one Tower connected to the computer. Turn the power off and back on. Restart computer. My Juno Tower is not recognized by my computer (I don't see my Juno controls) Ensure the Tower is powered up and has finished its startup process (about 20 seconds). Verify the Tower is connected to the computer via the USB cable. If connected, disconnect and reconnect the USB cable between the Tower and the computer. Close the FrontRow Desktop application and restart it. Use a different USB port on your computer. Restart the computer. Re-install the FrontRow Desktop and verify that the you've selected "Install with Juno Tower Support". Be sure to click "Install this driver software anyway" if prompted during installation. 31

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