TASER AXON body Camera User Manual

Transcription

1 TASER AXON body Camera User Manual IMPORTANT SAFETY INSTRUCTIONS. Read all warnings and instructions. Save these instructions. For the most current product warnings and instructions, go to MMU0046 Rev: A

2 Contents 4 Chapter 1: Introduction 4 What Is the AXON body System? 5 Chapter 2: Getting to Know Your AXON body Camera 6 Accessories 8 Chapter 3: Account Setup for EVIDENCE.com 8 EVIDENCE.com Registration 8 Installing the EVIDENCE Sync Software onto your Computer 9 Assigning Your AXON Equipment 10 Chapter 4: Setting up the AXON body Camera for the Offline Mode 10 Setting an Agency s Cameras to Be Set to Offline Mode at the Agency 11 Setting Individual AXON body Cameras to Offline Mode 11 Setting EVIDENCE Sync to Offline Mode 12 Chapter 5: Recording with the AXON body Camera 12 Operating Modes 12 BUFFERING Mode 13 EVENT Mode 13 Battery Status 13 Adjusting the Volume 14 Turning off the Camera LEDs 15 Chapter 6: Recharging the Battery & Uploading Data to EVIDENCE.com 15 Using the ETM 16 Advanced Checkout for Shared Cameras 16 Using EVIDENCE Sync to Upload the AXON body Camera to EVIDENCE.com without an ETM 17 Recharging the AXON body Camera without an ETM 18 Chapter 7: Downloading Data in the Offline Mode to Your Computer 18 Downloading Videos to Your Computer with EVIDENCE Sync (Offline) Software 19 Chapter 8: Audio Notification 20 Chapter 9: Care and Maintenance 20 Cleaning the AXON body Camera 2

3 20 Charging the Battery 21 Chapter 10: Troubleshooting 21 Reset Functioning 21 Customer Service 21 Warranty Policy 21 Warnings 21 Radio Waves 23 Chapter 11: CE Declaration of Conformity 3 Contents

4 Introduction 1 What Is the AXON body System? The AXON body camera is a wearable camera system incorporating an audio and video recording device. This camera is designed for use in tough environmental conditions encountered in law enforcement, corrections, military, and security activities. The AXON body camera is designed to record events in real time for secure storage, retrieval, and analysis via the EVIDENCE.com services or in an offline configuration to your local computer. The recorded events are transferred to your storage solution via the secure evidence transfer manager (ETM) or by using EVIDENCE Sync software installed on a Windows computer. The AXON body camera has two operating modes designed to accommodate the needs of law enforcement, corrections, security, and the military. The default mode, or BUFFERING mode, provides pre-event buffering to capture activities that occur prior to the user activating the EVENT mode. In addition, the AXON Mobile application enables playback of footage on a smart phone for review prior to storing the data. (For more information, see the AXON Mobile Application for Android Devices User Manual or AXON Mobile Application for ios Devices User Manual, as appropriate.) Instructional videos for using AXON systems are available at under Training Videos. 4

5 Getting to Know Your AXON body Camera 2 The AXON body camera contains the video records, issues audio notifications (through beeping sounds), and houses the volume controls. Top View Bottom View Operation LED ETM Connection Socket Pairing/Volume Button On/Off Switch Upload Status LED Imager On/Off Indicator Speaker Battery LED EVENT Button Battery Button Microphone Front View 1 Operation LED Shows the AXON body camera s current operating mode: Operating Mode Recording Buffering Booting Up Operation LED Blinking Red Blinking Green Solid Red NOTE: For battery status, see the battery LED, described below. 2 ETM Connection Socket Enables data transfer and recharging. 3 On/Off Switch Turns the camera s power on or off. 4 On/Off Indicator When the camera s power is turned on, the red portion is exposed. When the camera power is turned off, the red portion is covered from view. 5

6 5 Speaker Provides audio notifications. 6 EVENT Button Used to start and stop recording. (Double-press to start; hold for 3 seconds to stop recording.) The camera might take several additional seconds to close out of the video when it is taken out of EVENT mode. 7 Battery Button When pressed, the battery button lights up the Battery LED, which momentarily indicates the remaining battery capacity. 8 Battery LED When lit, momentarily indicates the remaining battery capacity (it does not indicate the operating mode). Battery Status Battery Capacity is Percent. Battery Capacity is Percent. Battery Capacity is Less Than 20 Percent. Battery LED Green Yellow Red When you turn the camera on, all LED lights turn solid red until the system is ready to use. Then the Operation LED blinks green (BUFFERING mode) and the Battery LED goes out. 9 Microphone For audio recording. 10 Pairing/Volume Button When pressed, adjusts the volume of audio prompts. It also is used to pair the AXON body camera with a smart mobile device (e.g., phone or tablet). 11 Upload Status LED Indicates status when the camera is downloading data to your computer or uploading data to EVIDENCE.com. This LED also indicates status when you are configuring your AXON body camera to work with a mobile device such as a smart phone. 12 Imager The camera lens. Pressing buttons causes the AXON body camera to emit audio alerts (beeps) to indicate system actions. See Chapter 12: Audio Prompts for more information. Accessories The AXON body camera is designed to be worn in a holster that can be clipped to your shirt. The holster incorporates a plug that goes into the camera s ETM connection socket when the camera is holstered. The plug is intended to filter excessive ambient noise and prevent dust debris from entering the socket. Additional holster options are available. Visit for more information. CAUTION Keep the plug inserted into the ETM connection socket. If the plug is not plugged into the socket, audio recording will be distorted. Chapter 2 Getting to Know Your AXON body Camera 6

7 When you are wearing the camera, you can use the AXON Mobile application s live streaming feature to determine whether your camera is capturing the view you intended. See the AXON Mobile Application for Android Devices User Manual or AXON Mobile Application for ios Devices User Manual for more information. 7 Chapter 2 Getting to Know Your AXON body Camera

8 Account Setup for EVIDENCE.com 3 This chapter describes preparing your EVIDENCE.com account for use with your AXON body camera. An EVIDENCE.com account is required to upload data from the camera to the EVIDENCE.com services. Even if your department does not upload data to EVIDENCE.com, your agency administrator still needs an EVIDENCE.com account to use the AXON system and configure your AXON body camera. To register a user account: Follow the instructions in EVIDENCE.com Registration. Install the EVIDENCE Sync software on your computer, as described in Installing the EVIDENCE Sync Software onto your Computer. Unless your agency administrator has assigned your camera to you, follow the instructions in Assigning Your AXON Equipment. EVIDENCE.com Registration Before using your AXON hardware, you must register and have a user account with EVIDENCE.com. After your agency administrator signs you up, you should receive an invitation from EVIDENCE.com. Follow these steps: 1 Using your desktop or laptop computer, click the link in the user invitation message sent to you by your agency. 2 Follow the onscreen instructions. 3 Log into the site. Once you have set up your user account on EVIDENCE.com, you will be active in the system. For more details on EVIDENCE.com registration, please contact your agency s EVIDENCE.com administrator. Installing the EVIDENCE Sync Software onto your Computer After accessing your EVIDENCE.com account, you will need to install the EVIDENCE Sync software on your computer. EVIDENCE Sync is software used to manage your AXON videos. It can download records from your AXON body camera to your computer, or upload records from the camera to the EVIDENCE.com cloud website. 8

9 CAUTION Do NOT plug the USB cable into the computer at this step. If you attempt to connect your AXON body camera to your computer before you have installed the EVIDENCE Sync software, you will have to use the Windows Device Manager to manually point the camera to the drivers. 1 Start your web browser and sign into your department s EVIDENCE.com webpage. If you do not know your agency s EVIDENCE.com address, consult your agency administrator. 2 From the Help drop-down menu, select Download Sync. 3 Start Evidence_SYNC_Setup.exe. 4 If asked Do you want to run this file? click Run. 5 Follow the wizard s instructions to complete EVIDENCE Sync installation. Assigning Your AXON Equipment If your role is set to User, and your agency administrator has not already assigned your camera to you, follow these steps: 1 Start the EVIDENCE Sync software. 2 Sign in using your EVIDENCE.com username and password. 3 Connect the camera to your computer using the 2.5 mm to USB cable. 4 Type your name and click OK to assign the camera to yourself. NOTE: After this step is complete, your camera can now upload to the EVIDENCE.com website directly through the ETM. The next time you dock this camera to the ETM, the system will recognize the AXON body camera as assigned to you, and upload the data to the appropriate location on EVIDENCE.com. 5 Click the Device Settings tab to review and confirm the proper camera settings. Agency-level settings can be changed on the EVIDENCE.com website, but not on a local computer using EVIDENCE Sync software. Agency-level settings can only be configured by an agency administrator. Agency settings include microphone and video configuration. User-level settings, like the orientation setting that rotates the video to match the side of the body on which the officer wears the camera, can be changed either on the EVIDENCE.com website or on a local computer with the EVIDENCE Sync software. 6 If you change any settings, click SAVE for new settings to be applied. 7 Disconnect the camera from the computer. 9 Chapter 3 Account Setup for EVIDENCE.com

10 Setting up the AXON body Camera for 4 the Offline Mode If your agency does not store videos on EVIDENCE.com, you will instead download your files to a computer. You will still need an EVIDENCE.com account and the EVIDENCE Sync software. See the EVIDENCE.com Registration and Installing the EVIDENCE Sync Software onto your Computer instructions in Chapter 3: Account Setup for EVIDENCE.com before performing the procedures in this chapter. NOTE: Administrator access is required to perform the procedures in this chapter. You will not be able to use an evidence transfer manager (ETM) when your AXON body camera is in the offline mode. You will have to use a USB cable to transfer data and recharge the battery. (A wall outlet cable also can be used to recharge the battery. See the Charging the Battery instructions in Chapter 9 Care and Maintenance for more information.) Setting Cameras to Offline Mode at the Agency Level This procedure must be performed by your agency administrator. 1 Start your web browser and sign into your department s EVIDENCE.com webpage. 2 Click Settings and select Video Settings. 3 Click the Enable Offline for AXON check box. 4 Read the agreement. You must have your agency s authorization to accept this agreement. If you do not agree with the terms or do not have authority to make such an agreement, do not perform this procedure. CAUTION By accepting the agreement, the agency agrees to accept all liability and responsibility for and not hold TASER liable for the agency's data transferred and stored in the offline mode, for chain of custody of this data, or for any lost data. 5 Click OK. 6 Click Save Settings. 7 Click OK. 10

11 Setting Individual AXON body Cameras to Offline Mode This procedure must be performed by your agency administrator. 1 Start the EVIDENCE Sync software and log in with your EVIDENCE.com username and password. 2 Connect the camera to the computer. 3 Click the Settings tab. 4 Next to Mode, Click Offline. 5 Click Save. A pop-up message displays telling you that the device is now set to the offline mode. 6 Repeat steps 2 5 for each camera you want to set to offline mode. Be sure to download and install EVIDENCE Sync software to each local computer where users will be downloading their cameras. Setting EVIDENCE Sync to Offline Mode 1 Start the EVIDENCE Sync software, but do not proceed to sign in. 2 Click Go Offline in the upper right-hand corner of the screen. 3 Click OK. The software will close and re-open in the offline mode. 11 Chapter 4 Setting up the AXON body Camera for the Offline Mode

12 Recording with the AXON body Camera 5 Operating Modes The AXON body camera has two operating modes: 1 BUFFERING 2 EVENT BUFFERING Mode 1 Move the ON/OFF switch on the camera to the ON position. With the camera turned on, the AXON system is in the BUFFERING mode. When BUFFERING begins: The Operation LED on the controller will blink green. The camera will be capturing video but no audio, and will not record to permanent memory while in BUFFERING mode. Buffered video duration is up to 30 seconds (00:00:30). When you activate the EVENT mode, the buffered video (not audio) captured directly before the event, up to 30 seconds, will be saved and attached to the event in permanent memory. This feature is intended to capture the video of an incident just before your activation of EVENT mode. 12

13 CAUTION Because the system does not capture audio in BUFFERING mode, the first 30 seconds of a recorded event will be video-only. Buffering mode starts only after the AXON body camera is turned on. The system does not record when the camera is turned off. EVENT Mode 1 When you need to record, quickly double-press the EVENT button on the camera. The system now records audio as well as video. The buffered video directly preceding the event will be saved and attached to the event recording. (Remember, the buffered video will not contain audio.) The moment you double-press the EVENT button, both video and audio will be recorded from the camera and GPS coordinates (if the system is paired to a GPS-capable smart phone) will be recorded. This will continue throughout the duration of the recording until you terminate the recording. The camera provides you with indications that it is recording in EVENT mode: At the start of an event and every 2 minutes during an event, the system will beep twice. The Operation LED on top of the controller will blink red. 2 To stop recording and return to BUFFERING mode, press and hold the EVENT button for approximately 3 seconds. The system will beep once. 3 To end a recording and turn off the system, move the on/off switch to the off position. When you end a recording with the on/off switch you will not go into BUFFERING mode, instead the system will turn off completely. NOTE: An event not recorded by the camera cannot be played back or downloaded to your computer. Battery Status Press the Battery button to determine the percentage remaining in the battery. See Chapter 2 Getting to Know Your AXON body Camera for details on the Battery LED functions. Adjusting the Volume Press the volume/pairing button on the camera to adjust the volume of the audio prompts. Bottom View Pairing/Volume Button The volume has four settings. At each level, the camera beeps, providing you with a sample of the volume: 13 Chapter 5 Recording with the AXON body Camera

14 Low Medium High Off Other than hearing audio prompt beeps on the audio recordings, the volume/pairing button has no effect on the audio recording captured by the camera. Turning off the Camera LEDs For some situations, you may wish to turn off the lights on your camera. 1 Press and hold the Battery button for 10 seconds. The Operation LED flashes red, yellow, and then green before shutting down the lights. Pressing the Battery button will momentarily light both the Operation LED and the Battery LED, displaying the current operating mode and battery level. For interpreting the LED colors, see Chapter 1 Getting to Know Your AXON body Camera. 2 To turn the lights back on, press and hold the Battery button for 10 seconds. Chapter 5 Recording with the AXON body Camera 14

15 Recharging the Battery & Uploading Data to EVIDENCE.com 6 Using the ETM After recording, use the evidence transfer manager (ETM) to recharge your AXON body camera and upload your files to EVIDENCE.com. 1 Ensure the ETM is plugged into a power supply, is connected to the internet, and is powered on. 2 Dock the camera in the ETM. The docking bays plug into the top of the camera. At first, the LED on the bottom of the camera will display red, but the color will change to indicate the camera s stage in the uploading process. System Status Uploading Data. Device Ready (All Videos Uploaded Successfully). In Queue Awaiting Upload Initial Connection (Momentary). Device Not Assigned, Agency Mismatch, or Camera Set In The Offline Mode. ETM Has No Communication With Camera. Firmware Update, Internal Battery Charging, or Memory Full. Network Error. Camera Bottom LED Indication Blinking Yellow DO NOT Remove the Camera from the ETM. Solid Green Solid Yellow Solid Red Blinking Red Consult ETM Support Page. LED Off Blinking Red and Yellow DO NOT Remove the Camera from the ETM. Blinking Red, Yellow, and then Green 15

16 The ETM automatically uploads the data to EVIDENCE.com. When a video successfully uploads to EVIDENCE. com, that video is removed from the camera. 3 At the beginning of the next shift, ensure that your camera (if one has been assigned to you) displays with a green LED before removing it from the ETM. Advanced Checkout for Shared Cameras Your agency may have officers share AXON body cameras. If so, your agency administrator can configure the system so you can assign a camera to yourself before using it. 1 Ensure that the camera displays a green LED before undocking it from the ETM. 2 On your computer, log into the EVIDENCE Sync application with your user name and password. 3 Connect the camera to the computer with the USB cable. If the computer displays the message, Device is not assigned to you. Device is currently assigned to Officer X, go to step 4. If no message displays, go to step 6. 4 In the Officer box, start typing your last name, then use the drop-down to select your account. 5 Click Reassign. 6 Disconnect the camera from the computer. The camera is ready for use. Using EVIDENCE Sync to Upload the AXON body Camera to EVIDENCE.com without an ETM CAUTION Do not attempt this procedure until after you have installed the EVIDENCE Sync software on your computer. See the Installing the EVIDENCE Sync Software onto your Computer section in this manual for instructions. NOTE: If you are downloading files to your computer instead of uploading to EVIDENCE.com, see the Downloading Videos to Your Computer with EVIDENCE Sync (Offline) Software section in this manual. If you do not have an ETM, follow these steps to upload your video files to EVIDENCE.com: 1 Start the EVIDENCE Sync software. 2 Log in using your agency s URL and your EVIDENCE.com username and password. 3 Connect the camera to the computer using the 2.5 mm to USB cable. 4 Click the Device Videos tab. 5 On the video row, click Preview and play back to identify the desired video(s). NOTE: Preview is intended to identify videos, and the video may appear choppy and does not represent Chapter 6 Recharging the Battery & Uploading Data 16

17 the quality of the video once uploaded. 6 Click Upload on the video row of the desired video. 7 Click the Uploaded videos tab. NOTE: Once the video is successfully uploaded to EVIDENCE.com, the video is removed from the camera. 8 Find the uploaded video in the list. 9 Click the thumbnail to play back the video. Recharging the AXON body Camera without an ETM If you are not using an ETM, you have two options for recharging the AXON body camera; by connecting it to your computer or a wall power charging cable. For more information about battery performance and charging requirements, see the Charging the Battery section in Chapter 9: Maintenance. To connect to your computer: 1 Make sure computer is powered on. 2 Connect the camera to the computer using the 2.5 mm to USB cable. To connect to the wall outlet: 1 Connect the camera to the wall charger using the 2.5 mm to USB cable. 2 Plug the wall charger into standard wall outlet. 17 Chapter 6 Recharging the Battery & Uploading Data

18 Downloading Data in the Offline Mode to Your Computer 7 Downloading Videos to Your Computer with EVIDENCE Sync (Offline) Software CAUTION Do not attempt this procedure until after you have installed the EVIDENCE Sync software on your computer. See the Installing the EVIDENCE Sync Software onto your Computer section in this manual for instructions. 1 Start the EVIDENCE Sync software in offline mode (if you are in the online mode, click Go Offline in the upper right-hand corner of the EVIDENCE Sync window). 2 Connect the AXON body camera to the computer using the 2.5 mm to USB cable. 3 Click the Device Videos tab. 4 On the video row, click Preview and play back in order to identify the desired video(s). NOTE: Preview is intended to identify videos, and the video may appear choppy and does not represent the quality of the video once uploaded. 5 Click Download on the video row of the desired video. 5a Click Play on the video row and review the video to confirm complete and uncorrupted download. 5b Click the Delete button on the video row to select the video for deletion from the camera. 5c Click the Delete Selected button at the top of screen to start video deletion. 6 Click the Downloaded Videos tab. 7 View the list of videos downloaded from the camera and click the thumbnail of a video to play it. 18

19 Audio Notification 8 The AXON body camera emits beeping sounds called audio prompts to notify you of the system status. These audio prompts usually occur after you perform an action with the body camera. Operating Mode Powering On or Off. Recording an Event. The Device is Ending an Event and Returning to BUFFERING Mode. The Battery is at 20 Percent Capacity or Lower. The Camera Memory is Full. Audio Notification One Beep Two Beeps (Every Two Minutes) One Long Beep Four Quick Beeps (Every 20 Seconds) Alternating Frequency of Two Tones that Occurs When You Double-Press the EVENT Button. The Camera Will Not Start Recording. 19

20 Care and Maintenance 9 Cleaning the AXON body Camera Use a soft, damp cloth to clean the surface of the AXON body camera. Do not use harsh cleaners or solvents. Do not immerse the AXON body camera in water or cleaning solutions. If the AXON body camera lens becomes dirty, use a lens blower brush to clean it and then wipe it with a soft cloth if necessary. You may moisten the cloth with isopropyl alcohol. Do not use Windex or similar type cleaners on the camera lens. Do not place the lens under running water or apply jets of water to the camera lens. Charging the Battery A fully charged camera battery should provide enough power for approximately 12 hours of normal operation. Recharging a battery after a 12-hour use can take up to 6 hours if you are recharging your AXON body camera from a wall outlet or an ETM. Recharging could take considerably longer if you are recharging from a computer. If the battery depletes significantly during use, you will hear 4 quick tones repeating every 20 seconds. This message indicates that less than approximately 20 percent of the battery capacity remains. Always recharge a depleted battery as soon as reasonably possible. You can use an ETM, wall charger, or computer to charge the battery. Using a non-taser approved wall charger may degrade device performance and will void the warranty. 20

21 Troubleshooting 10 If you experience difficulty with your AXON body camera, first power the device down, and start it again. If experiencing difficulty with the AXON Mobile application, power down the mobile device, turn the device back on, and re-pair your smart device with the AXON body camera. Reset Functioning You might experience a reset while operating the AXON body camera. During a reset, the camera will shut down, restart, and return to the mode (BUFFERING or EVENT) in which it was operating before the reset occurred. If a reset occurs in BUFFERING mode, the camera will beep once while shutting down. The LED will go from blinking green (BUFFERING mode) to blinking yellow, and then it will turn solid red. The LED will then cycle back through solid red (booting). The camera will then beep once, and the LED will blink green (BUFFERING). This will repeat until the AXON system is booted up. If the reset occurs in the EVENT mode, the camera will beep once while shutting down. The LED will go from blinking red (EVENT mode) to blinking yellow, and then it will turn solid red. The LED will then cycle back through solid red (booting). The camera will then beep once, and the LED will blink green (BUFFERING) and then blink red (EVENT). This will repeat until the camera is booted up. Customer Service Visit and view the Support options. Warranty Policy TASER International warranty provisions are applicable on all AXON body system products. See TASER International s website, for detailed warranty information. Warnings For a full list of the warning associated with this product, see Radio Waves 21

22 Changes or modifications to the equipment not expressly approved by the manufacturer could void the product warranty and the user s authority to operate the equipment. Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult TASER International Customer Service for help. FCC/IC NOTICE: This device meets the body worn human exposure limits found in OET Bulletin 65, 2001, and ANSI/IEEE C95.1, Proper operation of this equipment according to the instructions found in this guide will result in exposure substantially below the FCC s recommended limits. To comply with the FCC and ANSI C95.1 RF exposure limits, this device has been tested for compliance with FCC RF Exposure limits in the typical configuration. The radiated output power of this wireless device is far below the FCC radio frequency exposure limits. RSS 210 Warning Statement: The installer of this equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Heath Canada s Web site sc.gc.ca/rpb. THIS MODEL DEVICE MEETS THE GOVERNMENT S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Chapter 10 Troubleshooting 22

23 Declaration of Conformity 11 TASER International declares that this AXON system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the original Declaration of Conformity can be found at 23

24 Android is a trademark of Google Inc. Bluetooth is a trademark of the Bluetooth SIG. ios is a trademark or registered trademark of Cisco in the U.S. and other countries. Windex is a registered trademark of S.C. Johnson & Son, Inc. AXON body is a trademark of TASER International, Inc., and AXON, TASER and ø are registered trademarks of TASER International, Inc., registered in the U.S TASER International, Inc. All rights reserved. MMU0046 Rev: A