PAX A920 FAQ. Frequently Asked Questions. Date: Version: 1.01 PAX A920 FAQ. 1 PAX Customer Support (877)

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PAX A920 FAQ Frequently Asked Questions Date: 2017-11-06

1 PAX A920 FAQ Frequently Asked Questions Date: Version: v101 1 PAX Customer Support support@paxus wwwpaxus

2 PREFACE PAX A920 FAQ Frequently Asked Questions Version: v101 Status: [ ]Draft [ ]Release [ ]Modify Copyright 2015, 2016, 2017 PAX Technology, Inc All rights reserved The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws Reverse engineering, disassembly, or decompile of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited This document is provided to you for informational purposes only All features and specifications are subject to change without notice If you find any problems in the documentation, please report them to us in writing This document is not warranted to be error-free Except as may be expressly permitted in your license agreement for these Programs, no part of these Programs may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose Security Notice: No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted, in any form or by any means, without the prior written consent of PAX Technology, Inc PAX are either trademarks or registered trademarks of PAX Technology Limited in China and/or other countries All other trademarks or brand names are the properties of their respective holders Copyright 2016, PAX Technology Limited, All Rights Reserved Technical Support If you encounter a problem while installing, registering or operating this product, please make sure that you have read the documentation If you cannot resolve the Issue, please contact us PAX support operates 24 hours a day, 7 days a week Your level of access to this Service is governed by the support plan arrangements made between PAX and your Organization Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you Technical Support Contact Information: Phone: support@paxus URL: wwwpaxus v101 2 PAX Customer Support support@paxus wwwpaxus

3 REVISION HISTORY Date Version By Description 2017/11/01 v100 Clif Euler 1 Initial release 2017/11/06 v101 Clif Euler 1 Changed version number v101 2 Section 21 - Fixed spelling developers a way to upload v101 3 PAX Customer Support support@paxus wwwpaxus

4 Table of Contents PREFACE 2 REVISION HISTORY 3 1 Introduction 5 11 Purpose 5 2 FAQ s Frequently Asked Questions 5 21 What is the PAXSTORE? 5 22 Can the A920 download applications from the PAXSTORE? 5 23 Can the A920 download applications from BroadPOS? 5 24 Is the A920 portable? 5 25 Can the A920 be integrated with a POS or ECR device? 5 26 Does the A920 support Bluetooth communication and peripherals? 5 27 What size is the thermal paper roll? 5 28 How do I turn on and off Demo mode? 5 29 Is the A920 available in other colors? How is the display brightness adjusted? How do I adjust the display timeout? What is the largest Micro SD card supported Does the A920 support front and rear camera s? What is the screen resolution? Does the A920 support EMV Chip and RF acceptance? How do I charge the battery? How do I know how much battery life is in the terminal? Can I use the terminal without a battery? Can I leave the terminal plugged into the USB cord and power supply during use? v101 4 PAX Customer Support support@paxus wwwpaxus

5 1 Introduction 11 Purpose This document is aimed to provide frequently asked questions and answers for the PAX A920 terminal 2 FAQ s Frequently Asked Questions 21 What is the PAXSTORE? The PAXSTORE is an online market place for terminal applications and provides terminal management solutions The PAXSTORE connects merchants and their PAX terminals with the opportunity to purchase and download applications It also provides application developers a way to upload applications to be available online It also supports terminal management with download control and parameter configuration 22 Can the A920 download applications from the PAXSTORE? Yes, the A920 uses the PAXSTORE client application installed on the A920 terminal to access the PAXSTORE It will display available applications on the PAXSTORE for download and supports applications configured to be pushed from the PAXSTORE which may or may not be displayed on the store 23 Can the A920 download applications from BroadPOS? Currently the A920 does not support terminal application downloads from BroadPOS 24 Is the A920 portable? The A920 is portable and comes with a long-lasting 37v 5250 math battery for optimum performance 25 Can the A920 be integrated with a POS or ECR device? The A920 can be integrated with a POS or ECR device using the PAX POSDK SDK 26 Does the A920 support Bluetooth communication and peripherals? The A920 supports Android Bluetooth communications and standard Android type Bluetooth protocol Application developers can code to the Android type Bluetooth format 27 What size is the thermal paper roll? The thermal paper roll is 2-1/4 wide x 1-1/2 diameter and approx 50 Length 28 How do I turn on and off Demo mode? To enable Demo Mode from the payment application IDLE screen, select FUNC > Settings > Enter Password > Operation Settings > Set the Demo Mode switch to ON When Demo Mode is enabled Demo Mode is printed on the transaction receipt header and is displayed on the right side of the screen To disable Demo Mode, perform the same steps and set the Demo Mode switch to OFF The batch must be closed to enable or disable demo mode 29 Is the A920 available in other colors? The A920 is available in the white and gray color combination Orders over 3000 units can be produced in custom colors v101 5 PAX Customer Support support@paxus wwwpaxus

6 210 How is the display brightness adjusted? The display brightness can be adjusted within the Settings mode From the terminal IDLE screen select Settings > Enter Password > Display > Brightness level > move the slide to the right to brighten the display and move the slide to the left to darken the display 211 How do I adjust the display timeout? The display time out sleep mode can be adjusted to change the amount of time the display stays on after no activity The display time out mode can be adjusted within the Settings mode From the terminal IDLE screen select Settings > Enter Password > Display > Sleep > select one of the displayed options 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, 30 minutes or select Cancel to exit without any changes The Sleep menu will display the current time out setting 212 What is the largest Micro SD card supported The largest Micro SD card supported is 32 GB 213 Does the A920 support front and rear camera s? The terminal supports front and rear camera s and can be used for 1D & 2D scanner functions 214 What is the screen resolution? The 50-inch color display supports HD resolution of 1280 x 720 pixels 215 Does the A920 support EMV Chip and RF acceptance? The device is EMV Chip and RF read capable 216 How do I charge the battery? Using the supplied USB to Mini USB cable plug the USB side into the AC power supply or a USB port on a PC or laptop Connect the mini USB side of the cable to the mini USB port on the left side of the terminal A lightning bolt displayed on the battery level indicator on the terminal confirms the battery is charging 217 How do I know how much battery life is in the terminal? On the top of the terminal screen a battery strength meter displays the battery level 218 Can I use the terminal without a battery? The terminal must have a working battery installed to function properly 219 Can I leave the terminal plugged into the USB cord and power supply during use? Yes, you can leave the USB cord plugged into an AC power source during use *PAX Technology, Inc is not responsible for the content, quality, accuracy or completeness of any information or materials contained in on these pages PAX Technology, Inc does not endorse any content, viewpoints, products, or services contained on these pages and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information Any person or entity that relies on any information obtained from these pages does so at his/her own risk v101 6 PAX Customer Support support@paxus wwwpaxus

Reseller Portal System Administrator

Reseller Portal System Administrator May 29.2012 Preface BROADPOS Reseller Portal System Administrator Guide Document Version: V20120529 Document No: BROADPOS-RPS-APP-UM-01.00.00 Status: [ ]Draft []Release