Configuring Cisco Unified MeetingPlace Web Conferencing

Transcription

1 CHAPTER 2 Configuring Cisco Unified MeetingPlace Web Conferencing This chapter describes how to configure the Cisco Unified MeetingPlace web server including various Cisco Unified MeetingPlace Web Conferencing services and tools. See the following sections: About Proxy Servers, page 2-1 About the Cisco MeetingPlace Web Conferencing Service, page 2-2 About the Cisco Unified MeetingPlace Gateway Systems Integrity Manager, page 2-3 About the Online Administrative Interface, page 2-11 About Restricted Meeting ID Patterns, page 2-14 About the Cisco Unified MeetingPlace Reference Center, page 2-15 About Cisco Unified MeetingPlace Web Conferencing Templates, page 2-19 About Cisco Unified MeetingPlace Profiles and Access, page 2-24 About Video Terminal Profiles, page 2-26 About Guest Access, page 2-27 About Configuring the Web Server, page 2-28 About Proxy Servers Cisco Unified MeetingPlace Web Conferencing supports most proxy servers on the market. However, we have found that it is incompatible with iplanet Proxy 3.5. If you are accessing Web Conferencing through a proxy server, set the proxy server as follows: Do not block Java code. Timeout value from 120 seconds to 300 seconds. Cache expiration policy set to Explicit Expiration Information Only. 2-1

2 About the Cisco MeetingPlace Web Conferencing Service Chapter 2 About the Cisco MeetingPlace Web Conferencing Service MeetingPlace Web (MPWEB) and Data Conference Meeting Server (DCMS) databases. If any services fail, the Cisco MeetingPlace Web Conferencing master service automatically restarts and a major alarm is sent to the Cisco Unified MeetingPlace Audio Server. The master service is turned on automatically after any reboot or upgrade, at which point it monitors all subsidiary services and runs a database configuration and import tool. If the database version is not up to date, the tool updates the database schema. Similarly, if the database needs to import new strings, the tool imports them. See the following sections: Stopping All Cisco Unified MeetingPlace Web Conferencing Services, page 2-2 Restarting All Cisco Unified MeetingPlace Web Conferencing Services, page 2-3 Stopping All Cisco Unified MeetingPlace Web Conferencing Services You must stop all Cisco Unified MeetingPlace Web Conferencing services before you do certain procedures, including Gateway SIM upgrades and configuration changes. To Stop All Cisco Unified MeetingPlace Web Conferencing Services From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services Cisco MeetingPlace Web Conferencing Stop Stop Step 5

3 Chapter 2 About the Cisco Unified MeetingPlace Gateway Systems Integrity Manager Restarting All Cisco Unified MeetingPlace Web Conferencing Services To Restart All Cisco Unified MeetingPlace Web Conferencing Services About the Cisco Unified MeetingPlace Gateway Systems Integrity Manager Gateway SIM Agent Resides on the web server in the MeetingPlace Gateway Configurations Utility and sends scheduled updates to the Gateway SIM Manager. Gateway SIM Manager Resides on the Cisco Unified MeetingPlace Audio Server system. If the Gateway SIM Manager does not receive these updates when expected, it logs a major alarm to the Alarm Table. Figure 2-1 illustrates the Gateway SIM Agent, which is located in the MeetingPlace Gateway Configurations utility. 2-3

4 Figure 2-1 Gateway SIM Tab audioserver.cisco.com Note 3 Enables a Cisco support representative to issue remote management requests that can help diagnose problems and restart the Cisco MeetingPlace Web Conferencing Service. 2-4

5 4 5 Indicates the FQDN of the Cisco Unified MeetingPlace Audio Server system to which this machine is connected. To change the Cisco Unified MeetingPlace Audio Server system, see the Changing the Cisco Unified MeetingPlace Audio Server Connection section on page Contains information about this machine including the following: Whether the Gateway SIM on this machine is connected to the Cisco Unified MeetingPlace Audio Server system. The unit number assigned to this machine by the primary Audio Server system. The IP address of this machine. Whether link encryption is enabled. Release of the Audio Server software that the primary Audio Server system is running. About Gateway SIM Reverse Connection Tip Example servername servername 2-5

6 Opening the MeetingPlace Gateway Configurations Utility Tip To Open the MeetingPlace Gateway Configurations Utility Configuring the Cisco Unified MeetingPlace Gateway SIM Before You Begin To Configure the Cisco Unified MeetingPlace Gateway SIM a. b. Gateway SIM Administrator Guide for Cisco Unified MeetingPlace Network Backup Gateway Release 5.2 and Release Link Encryption Disabled is specific to Cisco Unified MeetingPlace Network Backup Gateway. 2-6

7 Step 6 Click OK OK Configuring the Gateway SIM for Reverse Connection Before You Begin Restrictions If the Gateway SIM is already configured: c. Gateway SIM d. a. Step 5 2-7

8 The value of the Installation Key parameter. You will need it for Step 6. Telnet to the Audio Server system again and use the command to configure the gateway unit on it. Use the Installation Key value from the MeetingPlace Gateway Configurations utility as the Ethernet Address for the gateway unit. The Audio Server system begins to initiate a connection to the gateway unit. The Cisco Unified MeetingPlace Web Conferencing server is configured to point to a particular Cisco Unified MeetingPlace Audio Server system. To update the Audio Server system that this Web Conferencing server points to, delete both the MPWEB and MPWEB-Slave databases that it uses by completing the following procedure. If you have only one MPWEB-Slave database, use the osql command to find its exact name, and then delete the MPWEB-Slave database as instructed in the procedure below. If you have more than one MPWEB-Slave database, open the registry and determine the exact name of each database by checking the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Data Connection\DCMS\Admin\DBName. When you finish, close the registry. In this procedure, we refer to the web server machine as a unit. Stop the Cisco MeetingPlace Web Conferencing Service and Gateway SIM Service. For instructions, see the To Stop All Cisco Unified MeetingPlace Web Conferencing Services procedure on page 2-2. Do not restart services until you have completed this procedure. Open the Gateway SIM Agent. Open the MeetingPlace Gateway Configurations utility. For instructions, see the To Open the MeetingPlace Gateway Configurations Utility procedure on page 2-6. Click the tab. Delete this unit from the primary Cisco Unified MeetingPlace Audio Server system. From the lower-left pane of the Gateway SIM tab, click the name of the Audio Server system that you want to disconnect from. Click Delete. Delete your MPWEB database. Open a DOS window. Enter the following osql commands. For, enter your SQL Server password: 2-8

9 C:\>osql -U sa -P yoursapassword >drop database mpweb >go >select name from sysdatabases >go MPWEB-Slave-xxxx >drop database [MPWEB-Slave-xxxx] >go >exit drive:\web_data\mpweb\meetings Step 7 a. b. c. Parameter Action Note Note text; however, we do not recommend this. d. Step 8 2-9

10 Step 9 a. b. Updating SQL Account Access from the MeetingPlace Gateway Configurations Utility Note Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.4 To Update SQL Account Access from the MeetingPlace Gateway Configurations Utility Step 5 Step 6 Step

11 Chapter 2 About the Online Administrative Interface About the Online Administrative Interface Signing In Before You Begin To Sign In to the Online Administrative Interface Checking Which Conferences Are Currently Running To Check Which Conferences Are Currently Running

12 About the Online Administrative Interface Chapter 2 Back Using the Database Command To Use the Database Command Checking the Versions of Local Cisco Unified MeetingPlace Web Conferencing Services Adding a New Group To Add a New Group Step 5

13 Chapter 2 About the Online Administrative Interface Step 6 Adding Meeting Categories Meeting categories may assist in organizing your reports. To Add Meeting Categories Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click. For Name, enter a name for this meeting category. For Description, enter a brief description to help users understand the purpose of this meeting category. Step 5 Click. Deleting Meeting Categories To Delete Meeting Categories Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click. From the View section of the page, locate the meeting category that you want to remove and click. Adding a Site Route The Site Routes option allows you to configure server dialing plans for multiserver meetings. Before You Begin A site must be configured and submitted before you can select it in the Site Routes administration page. To Add a Site Route Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click Site Routes From Add To

14 About Restricted Meeting ID Patterns Deleting a Site Route To Delete a Site Route Admin Site Routes Delete About Restricted Meeting ID Patterns Note To Add Restricted Meeting ID Patterns Example.*( ).*

15 Block sequences of 3 increasing or decreasing numbers. Cisco Unified MeetingPlace Reference Center To Configure the Cisco Unified MeetingPlace Reference Center: Part 1

16 About the Cisco Unified MeetingPlace Reference Center Chapter 2 For URL #1 DMZ URL (if applicable) Cisco MeetingPlace Phone Number (toll-free) Cisco MeetingPlace Phone Number (local/international) Cisco MeetingPlace Phone Number (internal) Help Desk Phone Number (toll-free) Help Desk Phone Number (local/international) Help Desk Phone Number (internal) Help Desk address Profile Number (phone access) User ID (web access) Company Logo File Name Do This Enter the URL users inside your corporate network (internal users) use to access the Cisco Unified MeetingPlace Web Conferencing home page. Enter the URL users outside your corporate network (external users) use to access the Web Conferencing home page. Enter the toll-free phone number users dial to access the Cisco Unified MeetingPlace Audio Server. Enter the local or international phone number users dial to access the Audio Server. Enter the phone number internal users dial to access the Audio Server. Typically, this is an internal extension rather than a phone number with prefix and area code. Enter the toll-free phone number users dial to access the Cisco Unified MeetingPlace Help desk. Enter the local or international phone number users dial to access the Help desk. Enter the phone number internal users dial to access the Help desk. Typically, this is an internal extension rather than a phone number with prefix and area code. Enter the address of your Help desk. The address cannot exceed 40 characters. Enter the default schema that you use to configure Cisco Unified MeetingPlace profile numbers (for access through the phone). Typically, this is your four-digit telephone extension. Enter the default schema that you use to configure Cisco Unified MeetingPlace user IDs (for access through the Web). Typically, this is your network username. Enter the file name of your company logo. Verify that this GIF file resides at :\Program files\cisco Systems\mpweb\images\000\, and is no larger than 108 x 83 pixels. Step 5

17 To Configure the Cisco Unified MeetingPlace Reference Center: Part 2 a. b. Hyperlink Hyperlink URL Changes Submit Ignore To Configure the Cisco Unified MeetingPlace Reference Center: Part 3 No Recording Enabled Yes No Option Setting

18 About the Cisco Unified MeetingPlace Reference Center Chapter 2 Option Setting To Configure the Cisco Unified MeetingPlace Reference Center: Part 4 For Do This

19 Chapter 2 About Cisco Unified MeetingPlace Web Conferencing Templates N/A Choose which scheduling method to emphasize to your users. The installer will configure your Reference Center to emphasize this method in your Scheduling and Attending tutorials. Center? To Retrieve Profile Request Information ProfileRequest Open Table >. After you have created the profile, highlight the row in the database and delete it. To Customize the Session Expired Page SessionExpired.tpl Templates

20 See the following procedures: To Configure User Interface Fields, page 2-20 To Export Custom User Interface Fields, page 2-20 To Reload a Custom User Interface Field Configuration, page 2-21 To Restore User Field Default Settings, page 2-21 To Locate User Interface Strings, page 2-21 To Configure User Interface Text, page 2-22 To Configure Error Messages, page 2-22 To Export Custom User Interface Strings, page 2-23 To Reload a Custom User Interface Text Configuration, page 2-23 To Restore Default User Text Settings, page 2-23 To Hide User-Interface Strings, page 2-24 To Configure User Interface Fields Step 5 To hide a field, click the object in the Enabled column to reveal an X. Hiding a field removes it from the web user interface and disables access to its functionality. To configure another page, click to return to the main User Interface Fields administration page. (Optional) If you want to modify the names or descriptions displayed next to your exposed fields, configure the associated text strings as described in the To Configure User Interface Text procedure on page The Exporting Custom User Interface Fields link allows you to save an XML copy of the configuration changes that you made in your browser. This is useful if you ever need to reload the configuration. Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click. From the Actions section of the page, click. Save the resulting XML file to your hard drive by using the Save As option in your browser.

21 This procedure assumes that you have already exported your custom user interface field configuration by doing the preceding To Export Custom User Interface Fields procedure. Stop the Cisco MeetingPlace Web Conferencing Service. For instructions, see the To Stop All Cisco Unified MeetingPlace Web Conferencing Services procedure on page 2-2. From your hard drive, locate the XML copy of your configuration changes. Copy the XML file to C:\Program Files\Cisco Systems\MPWeb\DataSvc. Restart the Cisco MeetingPlace Web Conferencing Service. For instructions, see the To Restart All Cisco Unified MeetingPlace Web Conferencing Services procedure on page 2-3. Caution To Locate User Interface Strings View Source Ctrl +. The Find window appears. Enter your search term and click. When you locate the element you want to modify, read across to find its associated string ID, such as String1234

22 To Configure Error Messages Step 5 Step 6 Step 7 Step 8 Step 9 0

23 Chapter 2 About Cisco Unified MeetingPlace Web Conferencing Templates To Export Custom User Interface Strings To Reload a Custom User Interface Text Configuration To Restore Default User Text Settings Caution

24 About Cisco Unified MeetingPlace Profiles and Access Chapter 2 To Hide User-Interface Strings Caution.string-number { display:none } Information Type Examples

25 Chapter 2 About Cisco Unified MeetingPlace Profiles and Access To Add a New User Profile For Do This Note

26 About Video Terminal Profiles Group Default (localtime) About Video Terminal Profiles Video Integration, Release 5.4

27 Importing Video Terminal User Profiles To Configure the Video Terminal Synchronization Period Step 5 To Manually Refresh Video Terminal User Profiles About Guest Access To Set Cisco Unified MeetingPlace Web Conferencing to Allow Guest Access

28 About Configuring the Web Server Chapter 2 Parameter Setting To Allow Guests to Search Through Public Meetings Step 5 Step 6 Tip About Configuring the Web Server

29 Chapter 2 About Configuring the Web Server Inserting a Logo on the Cisco Unified MeetingPlace Web Conferencing Home Page Before You Begin To Insert a Logo on the Web Conferencing Home Page Configuring the Web Server To Configure the Web Server

30 About Configuring the Web Server Chapter 2 Parameter Description Options or Notes hostname.domain.com Note Note \\server\sharedfolder\ server Note Note

31 Parameter Description Options or Notes Use Intelligent Load Algorithm Verbose Logging Choosing Yes allows the web server to accept participants based on a load algorithm. Users attempting to enter the meeting are requested to stand by while their request is processed. Choosing No defaults the web server to accept all requests simultaneously. If the server is busy or the Max Concurrent Web Conference Users limit is reached, users are told that the server is busy and are asked to try again. Yes. Determines whether detailed entries will be logged to the Gateway SIM log. To enhance performance, choose No. Yes or No Yes or No Click. (Optional) To configure which options are available on your local web server, proceed to the Customizing Local Web Server Options section on page Customizing Local Web Server Options As a system administrator, you can customize the features that are available on the local web server for your end users. The customizations you choose override functionality that is normally allowed by individual class of service or meeting console permissions. To Customize Web Server Options Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click. From the View section of the page, click the name of the web server that you want to configure. This populates the Edit section of the page with predefined settings. Configure the web server by using the information in the following table. To enable a feature, choose. To disable a feature, choose. To synchronize a feature on a web server that you are configuring with other web servers in the same site, choose. Note You can configure site information on the Site administration page. Parameter Allow Participant Eject Allow Participant Rename Description Determines whether this web server allows users with appropriate meeting console permissions to remove other attendees from the meeting. Determines whether this web server allows users with appropriate meeting console permissions to rename other attendees in the meeting.

32 About Configuring the Web Server Chapter 2 Parameter Allow Profile Access Allow Admission of External Participants Allow Share Desktop Enable Meeting Console Diagnostic Show Reference Center Permit Remote Control Allow Chat In Meeting Console Allow Public Meetings in Find Meeting List Allow Guest Access to Find Meetings Page Presentation Resolution Purge Meetings Held Before (Days) Show Participant List for Guests in Lecture Style Meetings Allow Remember Me Remember Me Expiration Interval (Days) Description Determines whether users see the Account link on the Cisco Unified MeetingPlace Web Conferencing home page. The Account link provides users with access to their profile information. Determines whether this web server allows users with appropriate meeting console permissions to escalate a meeting in progress from the internal web server to an external web server to allow external participants to join. Determines whether the Share Desktop option is available to users during a Web Conferencing application-sharing session. Determines whether the Show Diagnostic Log option is available from the Help menu in the meeting console. Determines whether users see the Cisco Unified MeetingPlace Reference Center link on the home page. Determines whether the Enable Collaboration option is available to users during a Web Conferencing application-sharing session. Determines whether the chat window is available in the meeting console. Determines whether public meetings are listed when users use the Find Meetings search engine. If you choose No, the search engine displays only the meetings scheduled by the searcher or meetings that the searcher has been invited to by profile. Yes. Determines whether guest users (that is, users who do not have Cisco Unified MeetingPlace profiles) have access to the Find Meetings page. Note To make sure that guest users can use the Find Meetings feature, set both the Allow Public Meetings in Find Meeting List and Allow Guest Access to Find Meetings Page parameters to. Determines at what resolution presentation slides appear during meetings. Note For more information, see the Configuring the Presentation Resolution section on page Determines how long meeting information is held in the Cisco Unified MeetingPlace web server database before it is purged. 60 days. Determines whether guest users see the Participant list during lecture style meetings. Hiding the Participant list potentially saves bandwidth, particularly during large meetings. Determines whether the Remember Me check box appears on the Web Conferencing Sign In page. Remember Me stores user passwords as a cookie for future Web Conferencing sessions. Specifies the number of days Remember Me is valid. If you enter 0, Remember Me never expires. 90

33 Chapter 2 About Configuring the Web Server Parameter Log Chat Meeting Console Billing Level Description Determines which types of messages in the meeting console chat window are logged. You can choose to log no messages, log only public messages (sent to all participants), or log all messages, including private messages from one participant to another. The chat transcript is logged to a file called chat.xml in the meeting subfolder of the attachment location. Determines what level of meeting console usage is tracked for billing purposes. Note For information about how to view the gathered data, see the Retrieving Meeting Console Usage Data section on page Step 5 Click. Configuring the Presentation Resolution The default size for converted slides is optimized for displays at 1024 x 768 pixels. This procedure describes how to modify the resolution of your presentation slides. Before You Begin You must have Microsoft PowerPoint installed on the web server. This setting affects Microsoft PowerPoint slide conversions only. It does not affect slides that have been converted by using the internal web server conversion tool. If you do not have Microsoft PowerPoint installed on this web server, this setting is ignored. To Configure the Presentation Resolution for Microsoft Powerpoint Slides Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click. From the View section of the page, click the name of the web server that you want to configure. This populates the Edit section of the page with predefined settings. For Presentation Resolution, do one of the following to determine at what resolution presentation slides will appear during meetings: To set presentation slides to 800 x 600 resolution, choose. To set presentation slides to 1024 x 768 resolution, choose. Note It takes up to five minutes for this setting to take effect after it is modified. Slides will continue to appear at the previous resolution until the configuration is complete. Step 5 Click.

34 About Configuring the Web Server Chapter 2 Tracking Usage of the Meeting Console This procedure describes how to track usage of the meeting console for billing purposes. Meeting console usage is distinct from web conferencing usage. To Track Usage of the Meeting Console Sign in to Cisco Unified MeetingPlace Web Conferencing. From the Welcome page, click, then click. From the View section of the page, click the name of the web server that you want to configure. This populates the Edit section of the page with predefined settings. For Meeting Console Billing Level, do one of the following: To turn off tracking of meeting console usage, choose. To track usage of Application Sharing mode only, choose. To track usage of Application Sharing, Presentation, or Whiteboard modes, choose. Step 5 Click. Retrieving Meeting Console Usage Data Meeting console usage data is stored in the Cisco Unified MeetingPlace Audio Server database as raw data. This procedure describes how to find the meeting console usage data by using MeetingTime. Before You Begin Set your web server to track usage of the meeting console. For instructions, see the To Track Usage of the Meeting Console procedure on page Make sure that you have System Manager privileges on MeetingTime. This procedure supports MeetingTime release 5.3(0.29) and later. If you are not familiar with MeetingTime, have the applicable available to assist you with this procedure. The guide is available at To Retrieve Meeting Console Usage Data Log in to MeetingTime. Click the tab. Generate a Raw Meeting Details Information report. For information about how to generate a raw data report, see the About Raw Data Reports section in the. Total web conferencing information is available in the TotDCConfPortSec column.

35 Chapter 2 About Configuring the Web Server Total meeting console usage information is available in the TotWebMtgRoomSec column.

36 About Configuring the Web Server Chapter 2