Verizon MDM User Manual Broadband Hotspot Management

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1 1(43) Verizon MDM User Manual Broadband Hotspot Management Date 11 November 2016

2 Table of Contents VERIZON MDM USER MANUAL ADDENDUM 2(43) 1 Introduction Log In Verizon MDM Dashboard Broadband Hotspot Management Devices & Groups Groups Devices Users Policy Additional Information & troubleshooting Appendix A Broadband Hotspot Management Common Tasks Activate a Device Create a new policy Create a new user Assign a user/device to a group Assign a policy to a group Appendix B - Verizon Jetpack MiFi 4620L/LE Configuration Options Appendix C - Verizon Jetpack MiFi 6620L Configuration Options Appendix D - Verizon USB620L Configuration Options Appendix E Verizon Jetpack AC791L Configuration Options Customer Support & Training Customer Support Training and Documentation... 43

1 Introduction VERIZON MDM USER MANUAL ADDENDUM 3(43) This user guide describes the features of Broadband Hotspot

2 Log In With your web browser, navigate to http://verizonmdm.vzw.com/login.html and select admin Sign-In.

3 1 Introduction VERIZON MDM USER MANUAL ADDENDUM 3(43) This user guide describes the features of Broadband Hotspot Management. For other Verizon MDM features, please refer to the Verizon MDM User Guide. 2 Log In With your web browser, navigate to and select admin Sign-In. Enter your Verizon credentials to log in to the Verizon MDM portal Figure 1 Verizon MDM Login screen Figure 2 Administrator Authentication screen 2.1 Verizon MDM Dashboard The Device Service Dashboard is the first screen that appears after logging in to Verizon MDM. It provides an overview of the different device services (Devices, Licenses, Firmware). Figure 3 Device Services Dashboard

4(43) 2.2 Broadband Hotspot Management Broadband Hotspot Management enables customers to provision, configure, monitor and control all of their deployed broadband devices simultaneously.

4 4(43) 2.2 Broadband Hotspot Management Broadband Hotspot Management enables customers to provision, configure, monitor and control all of their deployed broadband devices simultaneously. This control can be deployed in a grouped or per device level. User access to these devices can be controlled in a number of ways. Customers can also choose to limit broadband access to the owner or to the group to which the owner belongs. SSID/password pairs can be distributed to the broadband devices so as to maintain granted access. Additional device permissions and network configurations can be set and subsequently deployed over the air through the Verizon MDM Portal. The Broadband Hotspot Management feature is part of the Mobility Services portfolio of Verizon MDM. After logging into Verizon MDM, from the Device Services Dashboard (see figure 3 above), select Mobility Services from the drop-down menu beside the Verizon MDM logo to switch to the Mobility Services Dashboard. Figure 4 Mobility Services Dashboard Clicking on Devices or Users in the Dashboard will toggle the chart to show the total number of devices or users existing within the account. The Broadband Hotspot tray opens up to show the license management details of the service: Total Licenses number of Broadband Hotspot Management licenses purchased Total Licenses Available number of licenses not utilized and available for use Licensed Devices number of devices using a license Devices not Licensed number of compatible devices not using a license Licenses are assigned to devices when these are activated for management. They are subsequently un-assigned when the management is removed and the devices are archived. The Edit Activations button enables the activation of a device for management. Clicking on the button opens up the Edit Actions pop-up menu, devices can be added and removed (with filtering available per device make and model). Note: a device de-activation will result in the device being factory reset.

5 5(43) Figure 5 Edit Activations The Assign Policy button enables the easy assignment of a policy (or policies) to licensed devices. Clicking on the button opens up the policy assignment pop-up, policies can be assigned and un-assigned (with filtering available per device make and model). Note: policies must first be created before they can be assigned see policy creation section below.

6 6(43) Figure 6 Edit Policies 2.3 Devices & Groups The Devices & Group menu enables Administrators to manage all their Devices, Users and Groups. A specific Dashboard provides additional details on all of these. Figure 6 Devices & Groups Clicking on Devices or Users will toggle the chart to show further details of these. Different tabs are available to access the Group, Device or User functionality.

7 7(43) Groups The Groups tab lists all the existing groups, showing the number of users and devices in each group (note: a device and user can belong to multiple groups). The list can be sorted by clicking on each column header. Clicking on a group name will navigate to the group page information, which displays the same information as the Mobility Services Dashboard page, just specific to the selected group. Clicking the Add New Group button opens the page to create a new group. Figure 7 Create Group Group Name each group must have a unique name Add New Devices/Users to group - check the boxes if all new Device and/or Users are to be subsequently and automatically added to the group Group Memberships toggle between user and device group management Devices/Users in group devices/users already in the group are listed and can be removed by clicking on the trashcan icon Filter - Devices to be added can be filtered by make an model Filtered Devices/Users select the users/devices to be added to the group Devices The Devices tab lists all available devices which can be ranked by clicking on a column header.

8 8(43) The devices list can be filtered by clicking on the filter icon ( ). The details of the filtered devices can be exported to a tab separated file by clicking on the export icon Clicking on a Device name will open the profile page of that device:

9 9(43) The Device profile page provides an overview of the device status Device Make & Model of the device Associated user a user the device may be assigned to in the Verizon MDM system Ownership corporate, personal or unknown (can be changed by clicking on the edit icon ). Note: Only corporate ownership is currently supported. Status Active, not activated, archived Platform device type Last check-in time elapsed since the device last checked in. Associate device click on the associate device icon to associate it to a specific user. The Device profile also has three collapsible trays with additional information on the device Broadband Management o License Assignment License summary Deactivate button Resend activation button o Policy Assignment Current assigned policies Force Check-in button Device information o Network o Hardware o Usage o Location o Update Location button o Command History o Check-In History Group Memberships o List of assigned groups

10(43) 2.3.3 Users The Users tab lists all available users which can be ranked by clicking on a column header. New users can be created by clicking on the Add New User Button.

10 10(43) Users The Users tab lists all available users which can be ranked by clicking on a column header. New users can be created by clicking on the Add New User Button. The User list can be filtered by clicking on the filter icon ( ). The details of the filtered users can be exported to a tab separated file by clicking on the export icon Clicking on a User name will open the profile page of that user:

11 11(43) The User profile provides an overview of the User status User Name of User User ID: Verizon MDM ID of User Status: Active, Inactive Registered registration status The User profile also has multiple tabs Devices list of devices assigned to the user. Clicking on a device will navigate to the Device Profile page (see above) 2.4 Policy Group Memberships - lists group membership of the user Profile displays information about the user (name, , etc.), password reset and user deactivation. The Policy menu enables Administrators to manage all the device policies. The Policy Dashboard displays the number of policies created and assigned to devices. Different tabs are available to access the Policies and Policy Assignment.

12(43) The Policy tab lists all policies which have been created. Policies can be ranked by clicking on a column header as well as filtered by clicking on the filter button ( ).

12 12(43) The Policy tab lists all policies which have been created. Policies can be ranked by clicking on a column header as well as filtered by clicking on the filter button ( ). The Policy Assignments tab lists all policies which assigned by group, policy type, Assigned Item (Policy Name) date and assignee. The group name, assigned name and assigned by fields can be clicked on to navigate to their respective pages. The Add Policy button opens up the policy creation page. The policy types displayed can be searched or filtered by policy type or device platform.

13(43) Click on the desired policy type to open its configuration page. After a policy has been created it can be assigned to a group or groups through the Edit Policy page of each group (see above).

13 13(43) Click on the desired policy type to open its configuration page. After a policy has been created it can be assigned to a group or groups through the Edit Policy page of each group (see above). Events & Actions An Events & Actions policy allows an administrator to define custom and/or dynamic events to trigger actions. This allows the automation of notifications, group assignments, device commands and more. - creation of alerts (e.g. device out of compliance) - automatic group assignments (e.g. based on AD attributes returned to Verizon MDM) - automatic device commands

14 14(43) - user notifications - user management Event Types Assigned Applications Customer Status Device Property Value Installed Application LDAP Group Membership Radius User Property Value Action Types De-Activate User Group Assignment Issue Device Command Notification Set Device Ownership Each action is triggered by an event, such as a device reporting usage information, a device not checking-in within a certain time-frame, the user belonging to a new group. Based on a single event, multiple actions can be triggered in succession.

15 15(43) 2.5 Additional Information & troubleshooting Devices are automatically assigned to the All Devices Group. Use the grouping feature of the Verizon MDM portal to put your devices into groups which match your organizational structure. If configurations are not being deployed to devices, check that the IMEI and MDN (phone number) pair on the device are the same as those references in the Verizon MDM portal. If they are not the same and not updated within 24 hours, please contact Verizon technical support. Broadband Hotspot Management requires that devices are updated to the latest available firmware. If devices are connecting via a Verizon Mobile Private Network connection the devices must be able to access verizonmdm.vzw.com on port 443 (https) to receive their configurations and post reporting data.

16 16(43) 3 Appendix A Broadband Hotspot Management Common Tasks 3.1 Activate a Device Navigate to the Verizon MDM Mobility Services Dashboard page Open up the Broadband Hotspots tray Click on Edit Activations Locate and select device from Remaining Devices List Click Save. 3.2 Create a new policy Navigate to the Verizon MDM Mobility Services Policy page Click on Add Policy Select policy type to be created Complete policy configuration pages Click on Create 3.3 Create a new user Navigate to the Verizon MDM Mobility Services Devices & Groups page Click on Users tab Click on Add New User Complete User Profile Click on Save 3.4 Assign a user/device to a group Navigate to the Verizon MDM Mobility Services Devices & Groups page Select Group Click on Edit icon Select Users and/or Devices to be added to group (using filters if necessary) Click Save 3.5 Assign a policy to a group Navigate to the Verizon MDM Mobility Services Devices & Groups page Select Group Click on Edit Policy Assignments button Select policy or policies (using the filters if necessary) Click Save

17 4 Appendix B - Verizon Jetpack MiFi 4620L/LE Configuration Options 17(43) Security MAC Filtering Enable MAC Filtering Set Administration Password Administration Password Port Filtering Enable Port Filtering Add Port Filtering Custom Applications Default / Default / Default / End Port Number / App Name / Start Port Number / Protocol / Is Enabled? Advanced Audio Alerts Device powered On/Off New Notification message received Low Battery alert at 20% Low Battery alert at 5% New Firmware update available Roaming Confirmation (Yes/No on Display) Roaming Alert (Message only) Wi-Fi Broadcast Wi-Fi Name (SSID) Privacy Separation Show Wi-Fi password and SSID on the OLED display Stealth Mode Available Wi-Fi Connections Router VPN Passthrough USB tethered mode GPS over Wi-Fi (NMEA) Port number Discard empty NMEA sentences Default / Default / Default / Default / Default / Default / Default / Default / Default / Default / Default / Default / Default / Default / Default /

18 18(43) System Automatic Shutdown After 30 minutes Idle time(default) / After 2 minutes Idle time / After 5 minutes Idle time / After 10 minutes Idle time / After 20 minutes Idle time / After 40 minutes Idle time / After 50 minutes Idle time / After 60 minutes Idle time / Never Turn off Display Disable Factory Reset Button Enable Logs Delete Logs After Language Date Format Time Format Port Forwarding Enable Port Forwarding Add Port Forwarding Custom Applications DMZ Enable DMZ IP Address of Connected Device Default / Default / Default / Default / After 1 Day / After 2 Days / After 4 Days / After 8 Days Default / English Default / USA (mm/dd/yyyy) / Europe (dd/mm/yyyy) Default / 12 hr / 24 Hr Default / End Port Number / Name / Start Port Number Default /

19 19(43) Wi-Fi Wi-Fi Open Profile Enable Open Profile Network Name (SSID) Mode Default / b / g / b g / n / b g n WMM (Wi-Fi Multimedia) Default / Off / On Standard / Backward compatibility Channel Default / Auto / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 Wi-Fi Secure Profile Enable Secure Profile Network Name (SSID) Wi-Fi Password Mode Default / b / g / b g / n / b g n WMM (Wi-Fi Multimedia) Default / Off / On Standard / Backward compatibility Channel Default / Auto / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 Security WEP 64-bit WEP 128-bit WPA-Personal/PSK (TKIP) WPA2-Personal/PSK (AES) WPA/WPA2 Personal Mixed Mode

20 20(43) Network LAN IP Address Subnet Mask Host Name Enable DHCP Server Enable IPv6 Start DHCP Address Range WWAN Settings Default / Default / Auto Connect Default / Auto-connect except when Roaming / Auto-connect / Manual Disable Roaming WWAN Preferred Mode Default / Global / 4G LTE only / CDMA Auto (1XRTT, EVDO) / EVDO only / 1XRTT only / HSPA only

21 5 Appendix C - Verizon Jetpack MiFi 6620L Configuration Options 21(43) Advanced MAC Filtering Enable MAC Filtering Add Blocked Devices Add White Listed Devices DNS Settings Manual DNS Enabled Manual DNS Address1 Manual DNS Address2 LAN Settings Router IPv4 Address Router Subnet Mask IPv6 Enabled DHCP Enabled DHCP Address Range Start DHCP Lease Time GPS Settings GPS Enabled GPS NMEA Over WiFi Enabled GPS NMEA Over WiFi Port Number GPS Shutdown General Turn on logs Delete system logs Mobile Network Content Delivery Optimization (CDO) Preferred Mobile Technology By MAC Address By MAC Address Default / Turn off on power down Always on After 1 day After 2 days After 3 days After 4 days Global LTE Only

22 22(43) HSPAAPN LTEAPN Port Filtering Enable Port Filtering Allow (POP3, IMAP, SMTP) Allow FTP Allow HTTP Allow HTTPS Allow Telnet CDMA Only LTE/UMTS/GSM Add Port Filtering Custom Applications App Enabled / End Port Number / App Name / Start Port Number / Protocol Port Forwarding Enable Port Forwarding Forward DNS Forward FTP Forward HTTP Forward POP3 Forward Telnet Forward SMTP Forward SNMP Forward TFTP Add Port Forwarding Custom Applications App Enabled / End Port Number / IP Address Name / Start Port Number / Protocol Wi-Fi Wi-Fi Wi-Fi Enabled Wi-Fi SSID Wi-Fi Security Mode None WPA2 Personal/PSK WPA/WPA2 Mixed Mode WEP 64 WEP 128

23 23(43) WPA Personal PSK (TKIP) Wi-Fi Key Wi-Fi Multimedia (WMM) Wi-Fi privacy separation Wi-Fi WPS Enabled Display the Wi-Fi name on Jetpack screen Display the Wi-Fi password on Jetpack screen Broadcast Wi-Fi name (SSID) Wi-Fi Advanced Max Wi-Fi Connections Enabled 2.4Ghz 2.4Ghz Mode b g n g n Wi-Fi Channel 24Ghz Automatic Enabled 5Ghz 5GHz Mode a n n only a only Wi-Fi Channel 5Ghz Automatic

24 24(43) Wi-Fi Bandwidth 5Ghz

25 25(43) Security Password Admin Password Admin Password On Display Admin Password Security Question Admin Password Security Answer Firewall Settings DMZ Enabled DMZ IP Address IPv6 Transparent Mode VPN Passthrough Enabled What is your mother's maiden name? What is the name of the street you grew up on? Device User Preferences Date USA (mm/dd/yyyy) Europe (dd/mm/yyyy) Distance Feet Meters Number Format 3, ,00 Time 12 hr / 24 hr Preferences Allow Preferences Change On Display Turn off display After 30 seconds After 1 minute After 2 minutes After 5 minutes Never LED Enabled Secret Mode Enabled Shutdown After 1 hour After 2 hours After 3 hours

26 26(43) After 4 hours After 5 hours After 6 hours After 7 hours After 8 hours After 9 hours After 10 hours After 11 hours After 12 hours After 13 hours After 14 hours After 15 hours After 16 hours After 17 hours After 18 hours After 19 hours After 20 hours After 21 hours After 22 hours After 23 hours After 24 hours Never Sleep After 5 minutes After 10 minutes After 30 minutes Never Stop charging when Jetpack battery is below 5% 25% 50% USB Mode Preferences Micro USB Connection Prompt on USB Connection () Audio Preferences Audio Enabled Audio Charging Audio Charging Complete

27 27(43) Audio Critical Low Battery Audio Device Joins Audio External Charging Audio Low Battery Audio Network Selection Audio New Message Audio Roaming Audio SIM Errors Audio Software Update Audio Startup Shutdown Audio USB Mode Audio Wi Fi Disabled

28 28(43) Device User Preferences admin_password Hide: Lock: backup_restore Hide: Lock: connected_devices Hide: Lock: customer_care Hide: Lock: device_info Hide: Lock: Diagnostics Hide: Lock: Firewall Hide: Lock: Gps Hide: Lock: internet_status Hide: Lock: Lan Hide: Lock: Logs Hide: Lock: Macfilter Hide: Lock: manual_dns Hide: Lock: mobile_settings Hide: Lock: parental_control Hide: Lock: parental_control_device_list Hide: Lock: parental_control_site_list Hide: Lock: port_filtering Hide: Lock: port_forwarding Hide: Lock: Preferences Hide: Lock: sim Hide: Lock: Sms Hide: Lock: software_update Hide: Lock: Wifi Hide: Lock:

29 6 Appendix D - Verizon USB620L Configuration Options 29(43) Settings Logs Turn on logs Delete system logs Admin Admin Password Admin Password Enabled Admin Password on GPS Admin Password on Network Settings Admin Password Security Question Admin Password Security Answer Misc Allow OTA Software Updates Local IP Address Turn OFF HW Reset Turn Off LEDs After 1 day After 2 days After 3 days After 4 days What is your mother's maiden name? What is the name of the street you grew up on?

30 30(43) GPS Settings GPS Enabled GPS Shutdown Always On Turn off on power down Advanced Mobile Network Connection Preference Preferred Mobile Technology HSPAAPN LTEAPN Auto-Connect Auto-Connect if not roaming Manual Connection Global LTE/CDMA GSM/UMTS VZWINTERNET

31 31(43) Access Control Settings diagnostics_field_test Hide: Lock: gps_download_driver Hide: Lock: gps_enable Hide: Lock: gps_turnoff_condition Hide: Lock: log_clear_sys Hide: Lock: log_clear_wwan Hide: Lock: log_delete_system_log Hide: Lock: log_download_session Hide: Lock: log_download_sys Hide: Lock: log_download_wwan Hide: Lock: log_enable Hide: Lock: log_view_session Hide: Lock: network_4g_ Lte_apn Hide: Lock: network_auto_connect Hide: Lock: network_connect Hide: Lock: network_manual_selection Hide: Lock: network_non_verizon_apn Hide: Lock: network_restore_default_apn Hide: Lock: network_technology Hide: Lock: network_technology_hspa Hide: Lock: settings_admin_password_enable Hide: Lock: settings_admin_password_on_gps Hide: Lock: settings_admin_password_on_network_settings Hide: Lock: settings_allow_ota_sw_update Hide: Lock: settings_hw_reset_on_off Hide: Lock: settings_led_on_off Hide: Lock: settings_local_ip_address Hide: Lock: settings_modem_port_on_off Hide: Lock: settings_new_admin_password Hide: Lock: settings_restore_factory_defaults Hide: Lock: sim_pin_action Hide: Lock:

32 32(43) sim_pin_current Hide: Lock: sim_pin_new Hide: Lock: sim_pin_new_confirm Hide: Lock: sim_puk_current Hide: Lock: sms_delete_all_inbox_msg Hide: Lock: sms_delete_msg Hide: Lock: swup_check_for_update Hide: Lock: swup_install_now Hide: Lock:

33 7 Appendix E Verizon Jetpack AC791L Configuration Options 33(43) Wi-Fi Profile Wi-Fi Profile Profile Wi-Fi Off 2.4 Ghz Dualband 2.4 Ghz + Guest 2.4Ghz Bandwith HT20 HT40 5Ghz Bandwidth HT40 VHT80 Max Wi-Fi Users 1 to 15 Wi-Fi Privacy Yes No Enable WPS configuration via LCD Yes No Profile Main Wi-Fi Main SSID Show SSID on LCD Yes No Disable SSID Broadcast Yes No Passphrase Show passphrase on LCD Yes No Passphrase Encryption None WPA2 Personal AES WPA WPA2 Channel

34 34(43) Max Clients allowed 1 to 15 Profile Secondary Wi-Fi Guest SSID Channel 0 Guest Passphrase Guest Passphrase Encryption None WPA2 Personal AES WPA WPA2 Disable Guest SSID Broadcast Yes No Generate Guest Wi-Fi passphrase Yes No Max Guest Clients allowed 1 to 14 Network Options Network Mode Set band Region (Global / CDMA) Mac Filtering Set access control mode Add User s Device s Wi-Fi MAC Addresses DNS DNS mode DNS address 1 must be set for manual mode Global LTE/CDMA LTE/GSM/UMTS None Black list White list Yes No Auto Manual

35 35(43) DNS address 2 must be set for manual mode VPN passthrough enabled DMZ DMZ Enabled DMZ Address Gateway IP IP Address of Gateway Netmask of gateway DHCP DHCP Server Enabled DHCP client low IP address DHCP client high IP address DHCP Lease time (seconds) Port Forward Port Forwarding Enabled Add Port Forwarding Applications Port Filter Port Filter Enabled Add Port Filter White or Black List Website Filters Block Sites Enabled Set Block Sites Pattern Mode Yes No Yes No Yes No Yes No Label IP Address Port Number Protocol (TCP or UDP) Yes No Label Port Protocol (TCP or UDP) Yes No Black List White List

36 36(43) Add Website list Add Unrestricted Devices Schedule Schedule Enabled Add Schedules Site Name Name MAC Address Yes No Rule Name Repeat Day Start End Power Settings Sleep Time Idle on Battery (in seconds) Idle on AC (in seconds) Idle on USB (in seconds) Admin Access Admin Admin Password Owner Password Hide Admin Pwd on LCD Yes No

37 37(43) Security challenge question Security challenge answer General Show Tutorial GPS Enabled Screen Options LCD brightness on Battery LCD brightness on AC LCD brightness on USB Inactivity timeout on Battery 0 Inactivity timeout on AC 0 Inactivity timeout on USB 0 None What did you aspire to be when you were a child? Who is your favorite childhood teacher? Who is your favorite author? What is your mother s middle name? What is your nickname? What was the name of your first girlfriend/boyfriend? What was your high school mascot? What did you study at your post secondary institution? Yes No Automatic Manual Dim Bright Dim Bright Dim Bright

38 38(43) Enable UI Stealth Disable UI settings on LCD Tethering Support Select mode on USB Disable Wi-Fi when Tethered Yes No Yes No No Action Prompt Charge only Charge + Tether Yes No Access Control Access Control Admin Access Tethering Allow Wi-Fi WPS ScreenOptions NetworkOptions None Hide Lock None Hide Lock None Hide Lock None Hide Lock None Hide Lock None Hide

39 39(43) AccessControl DNS firewall LAN Port Forwarding Block Sites Scheduler GPS Lock None Hide Lock None Hide Lock None Hide Lock None Hide Lock None Hide Lock None Hide Lock None Hide Lock None Hide Lock

40 40(43) GPS Settings GPS Enabled GPS Shutdown Always On Turn off on power down Advanced Mobile Network Connection Preference Preferred Mobile Technology HSPAAPN LTEAPN Auto-Connect Auto-Connect if not roaming Manual Connection Global LTE/CDMA GSM/UMTS VZWINTERNET

41 41(43) Access Control Settings diagnostics_field_test Hide: Lock: gps_download_driver Hide: Lock: gps_enable Hide: Lock: gps_turnoff_condition Hide: Lock: log_clear_sys Hide: Lock: log_clear_wwan Hide: Lock: log_delete_system_log Hide: Lock: log_download_session Hide: Lock: log_download_sys Hide: Lock: log_download_wwan Hide: Lock: log_enable Hide: Lock: log_view_session Hide: Lock: network_4g_ Lte_apn Hide: Lock: network_auto_connect Hide: Lock: network_connect Hide: Lock: network_manual_selection Hide: Lock: network_non_verizon_apn Hide: Lock: network_restore_default_apn Hide: Lock: network_technology Hide: Lock: network_technology_hspa Hide: Lock: settings_admin_password_enable Hide: Lock: settings_admin_password_on_gps Hide: Lock: settings_admin_password_on_network_settings Hide: Lock: settings_allow_ota_sw_update Hide: Lock: settings_hw_reset_on_off Hide: Lock: settings_led_on_off Hide: Lock: settings_local_ip_address Hide: Lock: settings_modem_port_on_off Hide: Lock: settings_new_admin_password Hide: Lock: settings_restore_factory_defaults Hide: Lock: sim_pin_action Hide: Lock:

42 42(43) sim_pin_current Hide: Lock: sim_pin_new Hide: Lock: sim_pin_new_confirm Hide: Lock: sim_puk_current Hide: Lock: sms_delete_all_inbox_msg Hide: Lock: sms_delete_msg Hide: Lock: swup_check_for_update Hide: Lock: swup_install_now Hide: Lock:

43 43(43) 8 Customer Support & Training 8.1 Customer Support Contact customer support for any product or support issues. They can assist you with product, device, account, and general platform questions or errors. Call toll free at Contact your account team with any account specific questions on equipment or service, pricing information, or adding additional users. 8.2 Training and Documentation Go to to view tutorials or to download user and reference guides.

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