Goverlan Remote Administration Suite

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1 manage IT complexity simply REMOTE ADMINISTRATION SUITE Goverlan Remote Administration Suite IT Governance made easy Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower your IT staff with instant access to real time information and tools to address issues quickly, efficiently and dynamically.

2 Goverlan at a glance Designed with the high standard requirements of corporate IT, our products are chosen by IT support technicians worldwide for their ease-of-use, global reach, and expandable feature set to get to the root of problems quickly, dynamically and efficiently. Remote Administration Suite Goverlan Administration & Diagnostics Domain Administration Live support of remote users and their computers Goverlan Scope Actions Enterprise Wide Administration Global Reporting / Detecting / Controlling Goverlan Remote Control Remote Control Remote Assistance Remote Monitoring Remote Shadowing WMIX v2 Agent-free Remote Administration Script Generator WQL Wizard I can go to a user by the user name, see which machines they re logged into, and go directly into remote control and admin tasks. It s the integration of Goverlan that puts it ahead. -Frontier School Division

3 Reduce time-to-resolution Goverlan Remote Administration Suite Feature Overview Get to the root of a problem quickly and resolve client issues more efficiently, with minimal or no end-user interaction. z Uses Windows Authentication, LDAP & WMI & proprietary technologies that allows technicians to be effective immediately z Auto-detect logged-in workstations in real-time and instantly access remote control and extended troubleshooting & management tools z Expand your IT reach with Goverlan Scope Actions which offers enterprise configuration management using a push technology. Design complex automated tasks that can be run on-demand or on a schedule. Significantly reduce onsite visits, saving travel costs and time z Save and share complex CLI commands & frequently-used actions/targets and re-run with a single click Cost-effective licensing z Priced per operator, not per node. A single license authorizes an operator to remote control an unlimited number of client machines. z One time cost. Licenses are perpetual. All updates and bug fixes for the version purchased are free of charge. The primary factor for choosing Goverlan was the price versus features. We felt Goverlan offered a tremendous amount of capabilities for the costs involved. -South Dakota Bureau of IT z The Goverlan Central Server is included, at no additional charge. z Free, non-expiring technical support. Effortless to deploy & maintain z No database back-end or Active Directory schema modification required z Speedy and effortless deployment. The Goverlan agents are very small & stable (less than 5MB) and have been designed to have no impact on system performance. The agents can be auto-installed/maintained by Goverlan or pre-installed by you. z Seamless integration with Active Directory for quick & easy access to your domain machines. Easily organize your end points by creating a hierarchy of static containers, Active Directory containers or IP ranges in the Favorites area Goverlan s agents are reliable and installation is so seamless that it can be done in only seconds. With Goverlan, we were installed in minutes and using it in meaningful ways within hours. I didn t have to read through the manual at all -Pekin Hospital

4 Time-saving Admin & Diagnostic Features

5 Goverlan Remote Administration Suite Feature Overview Enterprise Configuration Management with Scope Actions Use Goverlan s Scope Actions when global infrastructure knowledge is required or when global configuration management is critical. It uses a push technology to execute configured actions and reports, on-demand and in real time, against a pre-configured scope of computer targets and Active Directory objects. Define a scope 1 of users, computers or groups 2 Specify the actions to apply to the scope report add printer install A If... wake run batch OS? install B install C reboot 3 Run when needed or schedule to run 2:30 AM RUN =fast,real-time results! Key Features Extended library of admin tasks which can be pushed directly to target machines & AD objects individually (via Custom Action) or in a group (Scope Action) Deploy & share custom installer packages & hot fixes remotely on mass numbers of machines within minutes. Save/Share customized sets of frequently-used targets and actions and mix & match these as needed Manage the full set of Active Directory object attributes. Dispatch auto-generated WMI tasks & queries (without scripting) on target machines Generate granular reports on the configuration, status and health of your computers and users Fulfill compliance requests and create audit reports on-demand

6 Remotely Monitor & Control Powerful Remote Control made easy The Goverlan Remote Control Solution product goes beyond standard offerings - it s no longer just about remote control; it s about IT management through remote control. We really like the ability to see multiple thumbnails of all of our monitored machines at once. -Pekin Hospital Key Features z Integrates with Active Directory & IP scans for quick access to networked machines z Supports 4 Protocols: Goverlan RC, VNC, RDP, ICA and remote RDP and Citrix ICA Shadowing z Remotely monitor the screen activity and performance counters of a group of machines within a single view z Client operating modes: No notification (Stealth Mode) / Notification only / User Prompt and approval z Customize the image and text of the client side user interface with your corporate branding z Invite multiple admins to a client chat session To learn more about this solution, please review the Product Overview document for this product.

7 Advanced Systems Management Benefit from WMI, without complexity Goverlan Remote Administration Suite Feature Overview Goverlan also includes the ability to access enterprise management information using WMIX, the first ever GUI based implementation of the Common Information Model standard used by the Windows Management Instrumentation (WMI) technology. WMIX allows you to execute agent-less remote administration on your machines and generate Visual Basic scripts to extend your IT reach. Effortlessly create GPO WMI filters using the WMIX Query Wizard. To learn more about this solution, please review the Product Overview document for this product:

8 Enterprise-Level Security & Flexibility Configuration z Centrally configure and manage client side settings globally using a domain group policy or using the Goverlan Central Server i. Customize the image and text of the client side user interface with your corporate branding z Easy firewall configuration. Goverlan uses a single TCP port for all communication and easy firewall configuration. If Windows firewall is turned on, the Goverlan agents automatically configure it with an exception Communication z Secure authentication. Every action performed via Goverlan is done under the identity of the Goverlan operator, and is authenticated and approved through native Active Directory privileges z Encrypted communication. Every piece of data transmitted over the network is encrypted using the RSA RC4 protocol PROCESSING AUTHENTICATION COMPRESSION ENCRYPTION Auditing z Central and secure auditing. Auditing of remote control sessions can be centrally and securely managed using the Goverlan Central Server Central Server (optional) Proprietary Log Event Log Centralized Log (optional) Notification (optional) i The Goverlan Central Server allows you to centrally and securely configure and distribute settings. Settings configured via the Goverlan Central Server can only be modified by a super-authority. See:

9 Product Comparison Goverlan Remote Administration Suite Feature Overview Suite Remote Control WMIX Price per technician $699 $299 $89 Client node fee No No No Live Support and Administration of Users and Computers Remote control 4 4 Remote control protocols supported (RDP, Citrix ICA, VNC, Goverlan proprietary protocol) 4 4 Multi-monitor support for data center and classroom management 4 4 Multi monitor layouts with customizable views 4 4 System and hardware information 4 4 Computer local accounts management 4 Software package management (install, repair, remove) 4 limited Advanced Task Manager 4 4 Remote Command Prompt 4 Active Directory integration 4 limited limited Active Directory object search 4 Active Directory & NT Domains account management 4 User password management 4 Logged in user and computer detection 4 limited 4 Group chat 4 4 Instant messaging 4 4 Batch and Script dispatching 4 Registry management 4 limited File system management 4 limited Remote Run As 4 4 Remote Shutdown, Hibernate and Logoff Management 4 limited Wake On LAN 4 4 Printer management 4 4 Drive Maps management 4

10 Suite Remote Control WMIX Price per technician $699 $299 $89 Client node fee No No No Live Support and Administration of Users and Computers (continued) Shared Resources management 4 Environment Variables management 4 Customizable and expandable features though Custom Actions 4 Advanced Desktop and User Management Modify user account configuration settings globally 4 Modify computer configuration settings globally 4 Execute configurable tasks on computers globally 4 Explore the WMI repository 4 4 Query WMI object information 4 4 Generate WMI Scripts and execute WMI queries 4 4 Create GPO filters 4 4 Modify WMI object s values on a single machine 4 4 Modify WMI object s values on a set of machines 4 Execute WMI methods on a single machine 4 4 Execute WMI methods on a set of machines 4 Audits and Reports Report users or computers with a specified configuration 4 Login Events auditing 4 Generate auditing reports for a machine 4 limited Generate auditing reports for a set of machines 4 limited Generate customizable asset management and inventory reports 4 Generate customizable user information reports 4 Generate customizable WMI information report on a single or small set of machines 4 4 Generate customizable WMI information report on a large set of machines 4

11 Goverlan Remote Administration Suite Feature Overview Specifications Product name Supported OS(s) - Operator side Supported OS(s) - Client side Required disk space - Operator side Require disk space - Client side Goverlan Remote Administration Suite v7 Windows XP and later Windows 2000 and later. 60 MB 5 MB Other Documents White Papers Goverlan Remote Control Solution - Product Overview Goverlan - WMIX Goverlan Central Server - Architectural & Implementation Overview Goverlan- Security Overview Section 508 Compliance PCI DSS Compliance Product Comparison Published by PJ Technologies, Inc S LeJeune Road S1001 Miami, FL Copyright 2014 PJ Technologies, Inc. Goverlan is a registered trademark of PJ Technologies, Inc. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks are the property of their respective owners. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATE- MENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES.