Manage the Performance of SaaS and Cloud Hosted Applications

Transcription

1 Manage the Performance of SaaS and Cloud Hosted Applications

2 Corporate Identity Who are we? Where are we heading? 2

3 Who we are A WireData Analytics Provider (for NPM and APM) 13 years of cumulated experience and R&D investment in Network & Application Performance our business day-to-day Global Innovator 250 active customers over 4 continents R&D in Europe Presence in Europe and USA Driven by Growth YOY growth 50%+ Net profit : 15% R&D Centric 35% of revenue to R&D Leading edge in: - Scalability & performance - Transaction analysis - Support of virtualization & SDN Expertise World-wide Direct in France, Certified Performance Partners in 25 countries

4 What we do Enable instant performance troubleshooting Agentless (non-intrusive) Universal datacenter: virtual, cloud, IaaS Optimize network & application performance Across all layers Precise, Scalable, Expandable Wide-angle view Maximum ease of use

5 Valued by all industries

6 Contents Facts: why SaaS Performance matters The SaaS Challenge What does it mean for Performance Management? Typical Use Cases How can you fix this?

7 Why SaaS Performance Matters Market Size: 160Bn$ Growth > 20% Legacy vendors will jump in and be SaaS players > 80% of companies will use Private Cloud in 2018 The average number of Cloud Apps used will increase from 3 to 7 by % of SMBs will use SaaS software by 2019

8 Contents Facts: why SaaS Performance matters The SaaS Challenge What does it mean for Performance Management? Typical Use Cases How can you fix this?

9 SaaS Performance Challenges Encryption Network latency is key! Less control, less visibility Shadow IT SaaS can go beyond SaaS

10 Encryption q A challenge for monitoring and troubleshooting operations Applications in private clouds infrastructure often require encryption Encryption mechanisms become more and more sophisticated and secure Diffie Hellman TLS 1.3

11 Network latency is key q SaaS Apps are running through the Internet Latency is higher Latency is less predictible Latency can vary frequently Latency cannot be controlled q Latency has a larger impact on end user experience than ever

12 Less control, less visibility q IT team do not have visibility on: Network requirements of the apps Volume of users q IT Team does not control the network end-to-end Technology used Path Network conditions (packet loss, latency)

13 Shadow IT q IT Operations are often unaware of SaaS apps subscribed by the business unit q No pre-production testing q Network capacity planning challenges

14 SaaS goes beyond SaaS q SaaS can be more complex than a Web App accessed through the internet from your network q Typical cases: Multiple SaaS Apps integrated into one UI Connection to internal apps Custom code hosted on SaaS platform (PaaS)

15 Contents Facts: why SaaS Performance matters The SaaS Challenge What does it mean for Performance Management? Typical Use Cases How can you fix this?

16 TCP Level à Mean Time to Innocence q What do you get? Overall Server Processing Times Network conditions to / from the Cloud q Enough to indicate whether wide degradations come from the Cloud or the Connectivity No actionable information to find the root cause Enough for fingerpointing / Mean time to innocence

17 The encryption challenge Encrypted Web traffic HTTPS Port 443 or others Network latency SaaS IaaS PaaS Server response time Applications dahsboards Web Client End-User Response Time No transactional visibility Cloud environment

18 Contents Facts: why SaaS Performance matters The SaaS Challenge What does it mean for Performance Management? Typical Use Cases How can you fix this?

19 TCP is not fit for more comprehensive requirements SFDC q Multiple SaaS integration End users see this as ONE application Transaction analysis is required to understand the scope of the degradation and the vendor involved Hubspot through AppExchange

20 TCP is not fit for more comprehensive requirements q Connection to internal apps End users see this as ONE application Transaction analysis is required to guide development efforts in SaaS and on premise platforms

21 TCP is not fit for more comprehensive requirements SFDC q Multiple SaaS integration End users see this as ONE application Transaction analysis is required to understand the scope of the degradation and the vendor involved Hubspot through AppExchange

22 TCP is not fit for more comprehensive requirements q Home grown code running on PaaS platform OR Our code on q Need to distinguish between SaaS transactions and PaaS transaction to route cases efficiently.

23 Transaction level vs TCP Level q TCP analysis Network vs Server Global stats q Transaction visibiliy Transaction response times and errors End user experience à Root cause localization q Use case Enough for fingerpointing / Mean time to Innocence q Use cases Troubleshooting Vendor management Optimization

24 Contents Facts: why SaaS Performance matters The SaaS Challenge What does it mean for Performance Management? Typical Use Cases How can you fix this?

25 Technical Requirements 4 Decrypt HTTPS traffic without agents 4 Decrypt HTTPS traffic without knowing the encryption private key

26 Our solution SSL inspection SSL encrypted HTTP SSL encrypted SaaS IaaS PaaS Full transactional visibility Web Client Cloud environment

27 Unique Benefits 1. No agent required (would not be possible for SaaS Apps) 2. No need to have the private key (would not be possible for SaaS Apps) 3. Supports all kinds of encryption 4. Supports all TCP ports used for TLS

28 Typical Use Case SalesForce partners SalesForce HQ DC Network latency Server response time Applications dahsboards End-User Response Time Full transactional visibility

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33 Executive Summary You know AppResponse, what do you need to remember of our competitive positioning vs. Riverbed AppResponse Turnkey Network and Transaction aware Universal datacenter Scalable, precise, long retention xsp platform Easy to distribute

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