Managing your Cloud with Confidence

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1 Mobility Cloud and Security Managing your Cloud with Confidence Stephen Miles VP Service Assurance - APJ

2 Agenda The Digital Revolution and the changing IT Landscape Management challenges in the new world of cloud computing Specific approaches to managing the data centre plus the cloud and cloud based services Focus on monitoring and performance management Reference to real world customer examples 2 Copyright 2013 CA. All rights reserved.

3 Changing Landscape MOBILE Mobile internet usage will take over desktop internet usage in 2014 CLOUD Forecasted growth of workloads in CLOUD DATA CENTERS 5x growth of traditional data centers SOCIAL Time to reach 50 million users Source: Various press reports Source: Cisco Visual Networking Index Global Mobile Data Traffic Forecast for 2012 to Copyright 2013 CA. All rights reserved.

4 94% of US companies have deployed a SaaS app. Can you keep up with business demand for Cloud? 97% of US decision makers believes SaaS increases $$ 55% of US companies have been in the cloud for 3 years or more 97% of US companies found that cloud led to superior IT performance, scalability and resiliency Results based on global research of 400 IT leaders conducted by Luth Research and commissioned by CA Technologies.

5 The pervasive Cloud & rise of hybrid service delivery DATABASE TRAVEL BILLING SALES COLLABORATION DOCUMENT MANAGEMENT CRM SAAS HUMAN RESOURCES SOCIAL NETWORKS ON-PREMISE FINANCIALS CONTENT MANAGEMENT & OFFICE PRODUCTIVITY BUSINESS INTELLIGENCE APPLICATION DEPLOYMENT STORAGE SERVICES MANAGEMENT DEVELOPMENT PAAS INTEGRATION HYBRID SERVICE DELIVERY CDN BACKUP & RECOVERY IAAS PLATFORM HOUSING COMPUTE 5 Copyright 2013 CA. All rights reserved.

6 Unified monitoring is a major goal Public and Private Clouds HP Bladesystem MATRIX vcloud Director NRE Coalition IaaS SaaS PaaS DATACENTERS 6 Copyright 2013 CA. All rights reserved. Private (Internal) Public (External) X X

7 The Cloud effect on IT Management!? Public and Private Clouds HP Bladesystem MATRIX vcloud Director NRE Coalition IaaS SaaS PaaS DATACENTERS Private (Internal) Public (External) 7 Copyright 2013 CA. All rights reserved. X X

8 Cloud layers Depths of vision 1 Application Private Virtual Data Center Abstraction 2 Virtualized Infrastructure Virtualization 3 Physical Infrastructure and Components 8 Copyright 2013 CA. All rights reserved.

9 Depths of Vision SaaS and PaaS 1 Very limited visibility Infrastructure as a Service Consumer / Service provider Partial visibility Private Cloud ( near full visibility) Departmental / Line of business Central IT management Data-centre Full visibility Private Cloud (Internal) Public Cloud (External) IaaS SaaS PaaS 2! 1 Datacenter 3! 9 Copyright 2013 CA. All rights reserved.

10 Enterprise Monitoring in the Cloud age CA Nimsoft Monitor Simple, powerful unified IT monitoring (Onpremise or SaaS) Automated IT discovery and deployment Provides a unified view of internal and external IT Increased visibility allows safe adoption of new technology 10 Copyright 2013 CA. All rights reserved. A unified view of IT, now in your pocket. * Also available via an easy-to-deploy and manage on-premise configuration

11 Broadest Infrastructure Coverage Unified view of public and private infrastructure in a simple, powerful, and easy to use package. Server, Storage and Network Public and Private Cloud Application and Database Network Flow Analysis End User and Service Response Time Data center power and cooling 11 Copyright 2013 CA. All rights reserved.

12 CA Nimsoft Monitor - Solution Overview Dashboards & Reporting CMDB CA Service Now Atrium Excel BMC HP IBM Novell/Managed Objects Service Levels End User Response Time Performance & Availability Events & Faults Service Desk Nimsoft Service Desk CA Service Desk ServiceNow HP Service Desk HP Service Mgr. Remedy ARS Salesforce.com FrontRange/HEAT Power Efficiency Network LAN & WAN Server Physical & Virtual Database IT & Business 12 Copyright 2013 CA. All rights reserved. Application Commercial & Custom Cloud Public & Private

13 Monitoring now and in the future Over 120 monitoring probes out-of-the-box Continuous development of new monitoring capability 13 Copyright 2013 CA. All rights reserved.

14 Agility Analytics CA Nimsoft & the CA IM Capability Continuum 50% Improvement in TCO Worldwide Customers App & Business Service-Aware Mngt Advanced Event Correlation & Sophisticated Root Cause Analysis #1 Network Management Vendor Deep Network Diagnostics SaaS-based Monitoring & Usage/Metering Billing CA Nimsoft Monitor Systems Monitoring (Cloud, Server, Storage, DB) Packaged Apps Monitoring VoIP & Video Mngt Network Flow Analysis Synthetic Transactions CA IM & Add-ons System-centric 14 Copyright 2013 CA. All rights reserved. Network-centric

15 Monitoring SaaS and PaaS Application response times Synthetic transaction monitoring Preferably on a global basis Application usage Concurrent user counts Transaction counts and rates By time slot and calendar slices Base-lining for definition of normal Value analysis Pay as you go value for money assessment Usage metering and billing force.com PaaS application instrumentation Backup as a Service 15 Copyright 2013 CA. All rights reserved.

16 Consumer Monitoring of IaaS Exposed by Cloud Service APIs Instantiation times Instance resource consumption Zombie instances incurring cost Value analysis Plus all of the classic OS and application layer metrics IaaS provides very little relief from monitoring needs and responsibilities In fact IaaS adds complexity! - Highly dynamic server life cycle - System of record challenges - Resource Separation /isolation - Security 16 Copyright 2013 CA. All rights reserved.

17 Monitoring needs to control the cloud Agent based monitoring with intelligent registration capability Register Cloud Hub Need of maintaining server images with up to date monitoring policies for ondemand instantiation Policy Report De-register Server Instance No human involvement in monitoring provisioning API driven monitoring Unified view across multiple monitoring environments Data Centers Connection from more secure to less secure environments with SSL based tunnels 17 Copyright 2013 CA. All rights reserved.

18 Monitoring IaaS infrastructure (Service Provider) Graduated service level monitoring + appropriate pricing Provisioning driven Monitoring Multi-tenancy & Scalability are vital Performance & availability data must be accessible through CSP Portal Direct data access or portal to portal integration Providing self service monitoring of cloud instances to the consumer 18 Copyright 2013 CA. All rights reserved.

19 Softlayer use case 19 Copyright 2013 CA. All rights reserved.

20 Private Cloud Effectively a combination of consumer and service provider IaaS monitoring requirements Plus classical datacenter monitoring for internal private cloud infrastructure Need to Support specific branded infrastructure stack solutions e.g. VCE Vblock HP Bladesystem Matrix vcloud Director NRE Coalition 20 Copyright 2013 CA. All rights reserved.

21 Correlation across the whole stack is key Vblock Site Map Vblock Topology View Exchange Exchange Cluster Cluster NY1 NY1 NY2 NY2 UCS Environmental Performance Top 10 VMware Guests Customer SLA Compliance Customer Customer Cloud Vblock Vblock # # Application Application Status Status Expected Expected Compliance Current Compliance Current Compliance ACME London 1 Exchange % % ACME London % % MYBANK Glasgow 2 Sharepoint % % ESXserver3 MYBANK Glasgow Paris 3 2 Exchange % % % % ESXserver3 Paris % % 21 Copyright 2013 CA. All rights reserved.

22 A customer example of private cloud monitoring Deutsche Bank is a leading global investment bank with a substantial private client franchise. With more than 100,000 employees in 72 countries, Deutsche Bank offers unparalleled financial services throughout the world. Challenge Needed a more cost effective way to manage its large, complex infrastructure Wanted to track and manage infrastructure performance, while meeting budget and profit objectives Needed to cut monitoring deployment from weeks to minutes Decided to transform to highly virtualized private cloud delivery platform Incumbent product was inflexible and expensive Solution Self service capability enabled line of business IT to manage their own environments without central IT involvement Automated, template-based deployment ensured quick coverage across VMware, Linux, Oracle and Sybase infrastructure Managing roughly 42,000 OS instances Results: Transformed IT Successfully implemented highly agile private cloud environment Significantly reduced monitoring costs Decreased monitoring administration effort Improved autonomy of control and management for the lines of business 22 Copyright 2013 CA. All rights reserved.

23 Review of cloud types and monitoring requirements 23 Copyright 2013 CA. All rights reserved. IaaS PaaS SaaS Private Self service Integration with config/provisioning/ etc. Zero Touch Monitoring Activation Very High Scalability Dynamic Registration Data Aggregation and Reporting Multi-Tenancy Varies End User Monitoring ( Synthetic Tx, Real user ) URL and Web Service Response Monitoring Varies Varies Application Specific Instrumentation Varies SLA reporting for customers Varies Compliance SLA/SLO reporting on Varies

24 Enterprise Monitoring CA Nimsoft Monitor Unified datacenter & cloud monitoring Simple, powerful unified IT monitoring (Onpremise or SaaS) Automated IT discovery and deployment Provides a unified view of internal and external IT Increased visibility allows safe adoption of new technology A unified view of IT, now in your pocket. 24 Copyright 2013 CA. All rights reserved.

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