Service Level Agreements , Mathias Kettner Check_MK Conference #4

Transcription

1 Service Level Agreements , Mathias Kettner

2 Availability 2 SLA SLA Monitoring

3 Types of requirements Percentage: Minimum percentage of State OK Maximum percentage of State Crit Outage Count: Number of occurances of state CRIT with given duration Extensible through plugins 3

4 Timeperiods Requirements can be connected to timeperiods 4

5 SLA Definition Example SLA Period : Monthly Requirement 1 : Service uptime at least 99.5% Requirement 2 : Maximum of 3 one hour outages during weekdays 5

6 Approach Create SLA Definition - Set period - Configure requirements - Optional: Configure levels 6 Assign SLA to service Done! - SLA available in views - SLA exportable as PDF - SLA usable in checks

7 Create SLA definition 7

8 Assign SLA definition to service 8

9 Services overview 9

10 Service details 10

11 SLA details 11

12 Availability options 12

13 SLA monitoring levels 13

14 SLA monitoring 14

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16 Management Board Monitoring , Simon Betz

17 Monitoring a server with IPMI interface 17

18 Problem: Management boards were separate hosts Hosts in Check_MK Data sources 18 Host A Host A Management Board A Agent Special Agent IPMI SNMP

19 How to relate mgmt. boards to hosts? Not OK OK 19

20 Overall: this is confusing for users unclear 20 complicated counter-intuitive

21 Improvement: Hosts can have multiple data sources Host A Agent 21 SNMP Special Agent MGMT

22 How to configure... 22

23 Two management board protocols are supported out-of-the-box SNMP IPMI further ones are easy to implement 23

24 Where can I find mgmt. board infos now? listed as services within a host... share code... have prefix Management Interface: 24

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26 Dynamic data in HW-/SWInventory , Simon Betz

27 The classical inventory tree: static contains static data defines tree structure 27

28 How it looks like... 28

29 Problem: handling of dynamic data is basically unstructured... does not fit into inventory tree 29

30 Why combine inventory & monitoring data? Full information of one thing, eg. tablespace 30 Decision aid: Do I still need this tablespace?

31 Goal: Bring dynamic data into inventory Export of monitoring and static data Easy integration into inventory plugins 31

32 Implementation: two trees HW/SW Inventory tree 32 Monitoring data tree

33 Characteristics of the trees HW/SW Inventory tree 33 Monitoring data tree defines structure same structure static data dynamic data is tracking history no history

34 Trees merge in combined view 34

35 Merged tree ready for export and GUI 35

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37 Analyze your configuration , Marcel Schulte

38 Reasons to analyze configuration Performance Reliability Security 38

39 We could help the users somehow...

40 ...and a few months later a new feature was born! 40

41 Performance 41

42 Reliability 42

43 Security 43

44 Conclusion What do you want Check_MK to analyze next?...write further ideas to 44

45 So long and thanks for all the fish!

46 Appliance News , Manfred Brunner

47 1. "Transtec-Generation" 2. Model Overview 3. New Firmware 4. Distribution network USA

48 rack1 Mark II / rack4 mark I "Transtec Generation Manufacturer Transtec First delivery problems after a short time The insolvency proceedings were opened on Support of the already supplied appliances remains ensured 48

49 Model Overview Check_MK rail2 Mark I Intel Q7 E GHz 4 GB Memory 16GB Industrial SD-Card Check_MK rack1 mark III 49 Intel Xeon E GHz/6-core 16 GB Ram DDR4 ECC 2 x 1TB 2.5" HDD Check_MK rack4 mark II 2x Xeon Silver 2.1GHz/12-core 64 GB DDR4 Memory ECC 2 x 460GB SSD

50 Firmware 1.4.x OS Debian 9 LTS Support Until June 2022 Update compatible to Firmware 1.3.x 50

51 New Distribution Partner for the USA 51 Local Partner Support in the same timezone Direct shipping from USA

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