Model SLW-163. Owner s Manual. Wireless Pan & Tilt IP Camera w/ IR. Customer Support

Transcription

1 Model SLW-163 Wireless Pan & Tilt IP Camera w/ IR Owner s Manual Herriman Blvd. Noblesville, IN Customer Support

2 PLEASE NOTE BEFORE YOU BEGIN This camera is designed for indoor use only. Make sure you only use the included power supply (Output: 5.0 VDC, 1.5A). Do not attempt to open the case. There are no user serviceable parts inside. Do not aim the camera at the sun or similar intense light. The time allowed to power the camera on and off (reboot) should be a minimum of 10 seconds. If you update the camera s firmware: - connect the camera directly to a network using a network cable - close other programs that may be in use on the controlling computer - always keep power connected to the camera when updating the firmware PRODUCT DESCRIPTION Your new WiFi Pan Tilt Camera can be set up in minutes for instant monitoring and live viewing on a Mac or Windows computer plus 3G Smartphones - all via your wireless network router or switch. For optional recording, simply install the recording software on a Windows PC and configure it for your particular requirements. NOTES ON WINDOWS AND MAC COMPATIBILITY Your IP camera setup is best accomplished using a Windows PC with Internet Explorer - Certain features may not be readily available using the Safari, Firefox, or Chrome browsers FEATURES Camera combines a high quality CMOS imager with a powerful wireless web server for clear images sent to anywhere on your local network or over the internet. Can be used on WiFi or Wired Networks. Dual resolution: 640x480 or 320x240 Expand your system at any time up to 9 total cameras can be viewed. Includes Multi-level user management which can be configured with secure password access. Easy to use web browser controls also allow quick configuration changes via the Settings Menu. View live images on your 3G Smartphone. Supports image snapshots and sending images via and FTP upload. View cameras in Split Screen or Full Screen mode. Cameras can be viewed using standard PC or Mac web browsers including Internet Explorer, Safari, Chrome and Firefox. IR LEDs for Night Vision up to 30+ feet typical.

3 PACKAGE CONTENTS Glossary of terms: LAN Local Area Network WAN Wide Area Network (Internet) ISP Internet Service Provider ADSL (or DSL) Asymmetric Digital Subscriber Line DHCP Dynamic Host Configuration Protocol DNS- Domain Name System (supplied by your ISP) DDNS Dynamic Domain Name System DMZ An unprotected zone outside of your firewall BASIC CAMERA SETUP 1. Attach the included antenna to the camera. 2. Connect power to the camera only using the power supply provided. 3. Using the included Ethernet cable, connect the camera to your network s router or switch. We recommend you set up the camera initially on your network using a wired connection before you use the camera in Wi-Fi mode 4. Insert the included Installation CD into your PC s CD drive. The installation screen should appear automatically, or click on My Computer or Windows Explorer to show the contents on the CD. 5. Double click 'IPCamSetup.exe' and install the software as instructed.

4 6. Click Next, to complete the software installation. The computer will restart upon completion of the installation and a new icon will appear on the desktop automatically called 'IP Camera Tool'. 7. Double click the icon to start the IP Camera Tool software. The software is designed to search the Local Area Network (LAN) for any similar IP cameras or devices.

5 After searching, the software will give one of 3 results: 1) Connected IP cameras are located on the LAN - All similar IP cameras will be displayed in the result field as shown below. 2) No IP Camera found within LAN - After a one minute search, the result field will show Not Found - IP Server and the software application will shut down automatically. Check your network connection cable to the camera and confirm the camera has power. 3) The IP Cameras installed within LAN do not share the same subnet with the monitoring PC. A prompt will be shown in result field 'Subnet doesn't match, double click to change!' Double click the highlighted line and select 'Network Configuration' to set the IP address of the Camera to the same subnet as your LAN. Note: Internet Explorer may block the IP Camera Tool or the operation of the camera itself. Allowing the installation of the ActiveX control used with the camera is needed. The security settings of Internet Explorer can be adjusted if needed. Please see further information in the Appendix. 8. Right click on the camera now showing in the list on your screen that you wish to use, five options are then displayed: - Basic Properties = Displays Device ID, System Firmware Version, and Web UI Version. - Network Configuration = Edit your network settings. - Upgrade Firmware = Rarely used, but available if directed by customer service technician. - Refresh Camera List = Displays most recent changes to cameras on your network. - Flush Arp Buffer = ARP stands for Address Resolution Protocol. It is used to associate an IP ADDRESS with a MAC address. When a wired network and a wireless network both use the same fixed IP address, a problem may occur where the process of loading a web page may time out and fail. Use the Flush ARP Buffer to clear the ARP cache and fix this error.

6 9. Click on Network Configuration Network Configuration Configure the Network parameters from this page. Note: Check the box Obtain IP from DHCP server or manually enter your address information. DHCP checkbox: If checked, the camera will obtain an IP address from the DHCP server in your router. This is an automated process and perhaps the easiest to use. (Confirm your Router has the DHCP function enabled). A better solution compared to using DHCP is to enter an IP address that never changes (static). This will provide a more reliable method of connecting with your camera via the internet in the future. IP address: Manually type in an IP address if you have a Static IP (one that never changes from your Internet Service Provider). Make sure the subnet (the first three sections of the number) are the same as the gateway you type in. Mask: The default subnet mask of the camera is: Gateway: Make sure it is in the same subnet with your PC IP address. Default Gateway address is DNS: IP address of your Internet Service Provider (ISP). Port: LAN port assigned for the camera, usually 81. User & Password: Default User = admin Password = (leave space empty). 10. After completing the Network Configuration, Click OK Note: You may find it necessary to place the IP address assigned to the camera in Trusted Sites for Internet Explorer. See Appendix. RESET BUTTON: Press and hold down the RESET BUTTON for 5 seconds. Release the button and IP camera will be reset back to the factory default settings. 11. Access your camera by double clicking the IP address listed in the camera finder window, or type the IP address of the camera directly into the address line of your preferred web browser. 9. The Camera Login page will pop up. Enter your account and password on the login page. By default, the administrator's username is: admin, leave the password box blank

7 Click the 'Sign in' button as shown below: Note: If you are using a PC, follow the top link for IE Browsers. This will activate ActiveX which allows access to additional functions of the user interface. If you are a Mac or Firefox user, you can view the camera via the second link, Server Push Mode. Server Push Mode offers a few less controls than ActiveX mode, but has proven to be more stable on some PCs. WiFi ACTIVATION Please complete the basic camera setup procedure before activating the WiFi feature. It is important for the camera to first have an IP Address and Subnet that are compatible with your wireless network. 1. With the LAN cable still attached to your camera, connect to it using the IP Camera Tool, or by entering the local IP address into your web browser address bar. 2. Login with your user name and password (Default is User name = admin, Password (leave empty). Click <OK> or press <ENTER>. 3. Click on a Sign in button depending on the default browser that is being opened. 4. Click on <For Administrator / Wireless LAN Settings> 5. Click <Scan> next to Wireless Network List. 6. Click on your network name (SSID) that appears in the scan box.

8 7. Confirm the Network Type and Encryption used are correct. 8. Enter your network password or share key. 9. Click <Submit>, and return to <Live Video>. You may remove the LAN cable at this time, and place the camera at its intended location. Please confirm WiFi transmission from the location of the camera before installing the accessory mounting bracket. Note: If you are having difficulty properly connecting to the camera, flush the ARP buffer (IP Camera Tool / right click camera on list / Flush ARP Buffer) OPERATION / ADDITIONAL SETTINGS Main User Interface (as seen with Internet Explorer) Device Status Camera(s) that are in the process of sending a Motion Alarm flash as a red icon. For Visitor If more than one camera has been added to the Multi-Device Menu in the ActiveX mode (Internet Explorer), you can view multiple cameras using the Internet Explorer web browser.

9 Select the icons according to the view preferred; Full Screen, Quad, or 3 x 3. Add timestamp on record When checked, a time/date stamp will be added in the bottom right corner of recorded videos. OSD (On Screen Display) Displays the date and time on live video. You can also choose the color of the OSD text. Audio buffer (Model 163 Pan/Tilt only) The audio buffer allows you to synchronize the audio with the video to best match your internet connection s capabilities. Number 1 for faster connections, up to number 5 for slower connections. Play and Stop icons Allow you to stop and start the viewing of the selected camera. Snapshot Click the camera icon to capture a still image of what you are viewing on your screen. Right click on the captured image and select Save picture as to select a folder to store your snapshots. By default the date and time the snapshot was taken will be included in the file name. Headphone, Microphone, Movie Icons Click the headphone icon to hear audio from the area near your camera. Click the microphone icon to speak via your PC s microphone to the camera s speaker. Click the icons again to turn the selected function OFF. Only use one function (listen or speak) at a time for best results. A feedback loop can be created by leaving both icons turned ON at the same time. Clicking the movie camera icon will start the process of saving live action video to your PC. The first click will bring up the Save As window where you can select the destination folder for your videos. The second click on the icon will stop the recording process. All videos are stored as.avi format files that are easily played back by a variety of movie players including Windows Media Player. Note: The Administrator, Operator, & Visitor can choose the folder where video files will be saved. 1. The default path for saving files is C:\Documents and Settings\All Users\Documents. 2. In Windows Vista, there are two points you need to notice:

10 Vista's Security level is higher than Windows XP/2000. For the 'Set Record Path' function, you will need to add the add the Device IP address to IE's 'Trusted sites' first. To do this go to: Tools > Internet Properties > Security >Trusted sites > Sites > Add. In Vista, there is a prompt to add Trusted sites when the Set Record/ Alarm Record path is clicked. You cannot set the Windows System Root Directory as you will do for the Record/Alarm Record Path. This prompt only pops-up in Vista. For Operator Pan / Tilt Movement Click and hold on an arrow with the blue circle to manually move the pan / tilt camera mechanism. Letting off your mouse button will stop the selected movement. Automatic scans can be done with the vertical or horizontal double arrows. Clicking on the stop button to their right will stop the automatic scans. Note: The infinity icons Switch and Switch Off are reserved for future use. Preset Up to 8 preset positions can be entered for easy access to commonly viewed points of interest. Manually pan / tilt the camera to the first view desired, and click the word Set. Manually pan/ tilt the camera to the second desired view, select 2 from the drop list and click on Set. Manually pan/ tilt the camera to the third desired view, select 3 from the drop list and click on Set. Continue this process for up to 8 preset positions. Recall any preset by selecting a number from the drop list, and click on Go. Resolution Select either VGA (640x480) for a better picture, or QVGA (320x240) for faster transmission or less storage space required for recordings.. Mode Select either 50Hz, 60Hz (USA indoors), or Outdoor to properly sync your camera to the lighting of the view. Brightness and Contrast parameters Click the + or - icons to adjust the brightness and contrast of the camera image. Default All Click to return the settings to the factory defaults.

11 For Administrator When you login as an Administrator, the 'For Administrator' functions are enabled. Device Info - You can find information about the camera such as the Device ID, Firmware Version and Embeded Web UI (User Interface) Version. Note: Always click Submit at the bottom of any settings page to upload and store your changes to the camera. Alias Settings - You can change the name of your IP camera. Data & Time Settings - Set the time and date. If your camera is connected to the internet, checking the Sync with NTP Server box, and selecting time.nist.gov is suggested for the best accuracy and synchronization with other cameras you may own. User Settings - You can configure up to 8 user names and passwords and the permission level of each user as; Administrator, Operator or Visitor. Visitor: In this mode, you can view, create local recordings, snapshots, and control audio. Operator: You can control the image setting of the IP Camera, set visitor & PTZ controls. Administrator: You can setup advanced configurations of the IP Camera. UPnP Settings - Access this page to activate Universal Plug n Play to sync with routers that have the same function. This helps with port forwarding and viewing

12 via the internet. Upgrade Device Firmware - If directed by our customer service technician, you can upgrade the camera's Firmware and device embedded web UI (User Interface) software on this page. Restore Factory Settings - Restore factory settings of the device. Reboot Device - Reboot the device. Multi-Device Settings Using Internet Explorer (ActiveX Mode) in the Multi Device Settings page, you can see all similar cameras found on your LAN. The '1st Device' is the default IP camera. You can add more cameras to the list in the network for monitoring. Up to 9 IP cameras can be viewed simultaneously with Internet Explorer. To add cameras on the LAN Click 'The 2nd Device' and double click the IP camera from the 'Device List in LAN'. The Alias Host and HTTP Port will fill in automatically. Enter the correct User Name and Password then click 'Add'. More cameras can be listed in the same way. To add cameras on the Internet First, make sure the camera to be added can be accessed on the Internet with the IP address or DDNS domain being entered directly into a web browser s address bar (as an example: or

13 being the port number forwarded in the router at the location (LAN) of the camera. Enter in the Host box: , Http Port box:9008 or Host: ipcamera.dyndns.org, Http Port: :9008. Enter the correct User Name and Password then click 'Add'. More cameras can be listed in the same way. Basic Network Settings If the router that the IP camera connects to has a DHCP function, you can choose 'Obtain IP from DHCP Server" The network parameters will automatically fill in. HTTP Port - In most cases, you can leave this value as 81, however, if your Internet Service Provider blocks this port, you may have to switch to another port number such as Wireless LAN Settings Enter the wireless settings page of the Wireless Router to find out the SSID, Channel, Encryption and Authentication details. This camera supports WEP and WAP security encryption.

14 ADSL Settings When connecting to the Internet via ADSL, enter the ADSL username and password obtained from your ISP. DDNS Service Settings If a static IP address (one that never changes) is not readily available from your ISP, a DDNS service can be used to provide an address for your camera that will remain the same, making it easier for you to contact your camera via the internet. The system supports protocols from some DDNS providers such as dyndns.org. Enter the following information once the DDNS information has been setup. User and Password: The User Name and Password used when applying for the domain name. DDNS Host: The domain name. DDNS or Proxy Server: If you access the DDNS host through a proxy, you should input the Proxy IP. DDNS or Proxy Port: The Proxy Port.

15 Mail Service Settings Configure the addresses that will receive and send mails after a motion detection alarm. Sender Enter the address to be used for the sender. Receiver Enter up to four receiver address SMTP Server - The SMTP server for the sender mailbox.

16 Need Authentication - Check the box if the needs authentication then input the SMTP User Name & Password. Mail test: Set the Mail parameters then click 'Submit' first before sending a test . Success will be the response on your screen if the parameters have been entered correctly. Report Internet IP by Mail Sends an when the camera is powered up or the IP address is changed. FTP Service Settings Note: When Alarm Service Settings > Upload Image on Alarm is checked, the FTP Service takes effect. FTP Server - The FTP server address. FTP port - The port usually is 21. FTP Mode - Supports standard (POST) mode and passive (PASV) mode. Upload Image Now - Check the box to upload the image. When checked, you can input the upload interval time in seconds. FTP Test - Set the FTP parameters and then click 'Submit' before testing the FTP settings. If successful, it will display the prompt Success. Alarm Service Settings (Motion Detection) Enter the Alarm Service Settings page to configure the Motion Detection

17 function. When you enable motion detection, the camera can be triggered to send alerts and upload images. Motion Detection Sensitivity - You can choose a level from 1 to 10. The most sensitive is 10. Send Mail on Alarm- Sends picture & mail information to the set address after a motion alarm is triggered. Upload Image on Alarm - Enable this function to upload an image after a motion alarm. Scheduler - Enable this function to schedule the times when you wish for the alarm function to be active (or not).

18 ACCESSING YOUR WIFI CAMERA Via LAN (Local Area Network) Four ways: 1. Click on the shortcut on your computer to run the IP Camera Tool, then click on the camera listed that you wish to view. -or- 2. Enter the local IP address of the camera into the address bar of your preferred browser. -or- 3. Add the camera to the Multiple Device Settings in ActiveX Mode (Internet Explorer). -or- 4. Add the Local IP address to, and run the CMS software. Via Internet WAN (Wide Area Network) Four ways: 1. Enter the WAN IP address plus the port number (i.e :8000) into the address bar of your preferred web browser. -or- 2. Add the WAN IP and port number to the Multiple Device Settings using Internet Explorer. -or- 3. Register and use your camera with a DDNS service. Getting a Static IP address from your ISP is the preferred way to go. If you are only able to get a Dynamic IP address (one that changes periodically), you may consider using a DDNS provider. DDNS (Dynamic Domain Name Service) is an internet service which allows you to associate the IP address of your IP Camera with a name like Some companies such as provide this service free of charge. To use the service you must create an account with a DNS service. You may register at:

19 Via a Mobile Device (Smartphone) View your IP camera using your mobile device s web browser. Enter the LAN IP and port number you assigned to the camera if you are within the range of your wireless router. Enter the WAN IP and port number into the address bar if you are trying to view your camera via the internet. After logging in with your User Name and Password (default User = admin, Password = (empty), sign in using the Server Push Mode button. The VLC plug-in mode can also be used if you have the VLC player installed on your device. Please check our web site for the latest applications that may be available for your device. APPENDIX Frequently Asked Questions What do I do if I have forgotten the administrator User Name and/or password? To reset the administrator User Name and password, Press and hold down the RESET BUTTON for 5 seconds. Release the power button and the User Name and password will be reset back to the factory default administrator User Name and Password. Default administrator User Name: admin Default administrator password: (Leave empty no password required) IP Address Subnet When configuring the camera's IP address manually, if you are unable to access the camera via a web browser, check to see if the IP address of the camera shares the same subnet as your computer: Click My Computer > Control Panel > Network & Dial-up Connections > LAN > Attributes >Internet Protocols (TCP/IP). Notice the IP Address and Subnet Mask. Make sure the camera is set to the same subnet.

20 Port Numbers If you are running any firewall software, make sure it's allowing inbound connections to port 81. Also, if you are using a Cable or DSL router, make sure you've set up port forwarding properly (consult your router's documentation for more information). It is also possible that your ISP is blocking inbound connections to port 81. Many ISPs have done this because of internet worms such as Code Red. If this is the case, you'll have to set up your Http Port under the Basic Network Settings menu to an alternate port (such as 8080). Video is choppy The image frame rate is subjected to the following factors: 1. Network bandwidth. 2. PC performance, network environment and display preference setting (brightness, theme, etc). 3. The number of visitors (Too many visitors will slow down the image frame rate). 4. Choice of switch or hub (Use a switch for multiple IP cameras rather than a hub). Pop up appears saying 'Fail to connect to the device' This prompt may appear if using multiple cameras. Enter the Multi-Device Settings page (login as an Administrator) to check if all Device settings are correct. Can't access my camera on the internet? 1. The ActiveX control may not be installed correctly. Confirm that you can view your camera on your local network (LAN) before attempting access from the internet. 2. The port the camera is using may be blocked by a firewall or anti-virus software. Temporarily turn off your firewall and /or web protection software. If the camera begins to stream video to your computer, you may need to add the camera to the firewall or web protection software s exception list. Turn your firewall and protection software back on when finished with your test! 3. Port mapping may not be correct. You can configure port mapping three different ways. Access your router s setup menus: A. Add your cameras port number to the port forwarding list. B. Enable the UPnP (Universal Plug n Play) option on your router and on the camera s UPnP Settings Menu.

21 C. If your router has a Virtual Map Function, add the camera s IP address and port number to the Virtual Map List. Internet Explorer Security Settings If you see a message that Internet Explorer is blocking an ActiveX control, you will need to check your browser setup by following the procedure: a. Open Internet Explorer under Tools, select Internet Options. Select Security, and then click Custom Level

22 Click the options as shown below:

23 Click OK Further permission can be granted by clicking on Trusted Sites on the Security Page, and adding the IP address of the camera to the Trusted Sites list. Trusted sites can have their own set of security settings that are much less restrictive to ActiveX and other common internet threats.

24 Security Labs Limited Product Warranty Wireless IP Camera: ONE YEAR PARTS AND LABOR Should this product proves to be defective in material or workmanship under normal usage, we will provide without charge to the consumer, parts and/or labor necessary to remedy the defect for the period of ONE YEAR from the date of purchase. The warranty period commences on the date that the product is purchased by the consumer. Any implied warranty is also limited to the duration above. THIS WARRANTY DOES NOT COVER THE FOLLOWING: FLUCTUATIONS IN THE POWER SOURCE OR LIGHTNING-RELATED DAMAGE; ATTACHED OR UNATTACHED ACCESSORIES; COSMETIC PARTS SUCH AS KNOBS AND ACCESS DOORS; CABINET DAMAGE, INCLUDING DAMAGE IN TRANSIT; ACCIDENTAL DAMAGE; MISUSE; ABUSE; UNAUTHORIZED PARTS USAGE OR REPAIRS; RECEPTION PROBLEMS DUE TO INADEQUATE SIGNAL; UNAUTHORIZED INTERNAL CONTROL OF ADJUSTMENTS; INSTALLATION; ADJUSTMENT OF CONSUMER CONTROLS; OR ANY OTHER USE OF THE PRODUCT OTHER THAN THAT SPECIFICALLY PRESCRIBED IN THE OWNER'S MANUAL. THIS WARRANTY APPLIES TO PRODUCT SOLD AS NEW AND NOT REMANUFACTURED, RECERTIFIED, OR B STOCK PRODUCTS. THE USER/OWNER OF THIS PRODUCT ASSUMES ALL LIABILITY FOR ANY VIOLATION OF PRIVACY FROM ILLEGAL RECORDINGS MADE ON THIS UNIT. THE USER/OWNER ASSUMES FULL LIABILITY FOR ANY AND ALL RECORDINGS MADE FROM THIS UNIT IN A SECURITY OR SURVEILLANCE OPERATION OR IN ANY OTHER USE. SECURITY LABS IS NOT RESPONSIBLE FOR RECORDINGS THAT VIOLATE LAWS OR THAT MAY PROVE OFFENSIVE OR TEND TO INCRIMINATE ANOTHER INDIVIDUAL. LOCAL, STATE, AND FEDERAL LAWS MUST BE OBSERVED REGARDING ALL RECORDINGS. To obtain warranty service, the consumer must provide the product along with evidence that will positively identify the date that the product was purchased from an authorized product representative, dealer, retailer, or distributor. Prior to shipment, a RETURN AUTHORIZATION must be obtained; this will assist us in more efficient service on your unit, and possibly avoid shipment if the adjustment can be made over the phone. If shipment is made, the cost for postage, insurance and shipping of the product is the responsibility of the owner. THE MANUFACTURER S OBLIGATION UNDER THIS WARRANTY SHALL BE TO REPLACE SUCH PARTS AND PROVIDE LABOR AS STATED. THE MANUFACTURER WILL NOT BE LIABLE FOR ANY LOSSES OR INCONVENIENCES DIRECT OR INDIRECT, OR CONSEQUENTIAL PROPERTY DAMAGES. To obtain a warranty return authorization number, contact our Customer Service at: Security Labs, Inc Herriman Blvd. Noblesville, IN CUSTOMER SERVICE -TOLL FREE: