TECHNICAL GUIDE to access Business Talk IP SIP IPBX Avaya IP Office

Transcription

1 TECHNICAL GUIDE to access Business Talk IP SIP IPBX Avaya IP Office Versions addressed in this guide : 10.1 SP1 Information included in this document is dedicated to customer equipment (IPBX, TOIP ecosystems) connection to Business Talk IP service : it shall not be used for other goals or in another context. Document Version Version of 16/04/ of 37

2 Table of Contents Table of Contents... 2 Goal of this document ARCHITECTURE OVERVIEW Distributed architecture (virtual + hardware) components PARAMETERS to be PROVIDED by CUSTOMER to ACCESS BTIP service CERTIFIED SOFTWARE and HARDWARE versions Release Build SIP TRUNKING CONFIGURATION CHECKLIST Trunk configuration... 8 IP Office Server Edition Ecosystem configuration Avaya Communicator for Windows B179 Conference Station DECT IP Base Station One-X Portal One-X Mobile E129 Phone Configuration MAIN SIP features and FUNCTIONAL restrictions of 37

3 Goal of this document The aim of this document is to list technical requirements to ensure the interoperability between Avaya IP Office IPBX with OBS service Business Talk IP SIP, hereafter so-called service. 3 of 37

4 1 ARCHITECTURE OVERVIEW Access to BTIP is performed through 2 a-sbc (nominal and backup). Customer shall pay attention to get proper IPBX licencing. 2.1 Distributed architecture (virtual + hardware) components Resiliency consideration Secondary IP office server can be located on the same site as the primary IP Office server or on a remote site. All users are registered initially to a nominal central server. Then in case of failure of the primary server: HQ users register to the backup server located near the nominal server or distant from the nominal server Some remote users may register to their local GW if it is available Some remote users may register to the GW located on another remote site or on the backup server 4 of 37

5 Sizing approach Technical guide to access Business Talk IP service There is no specific sizing approach to be considered with IP Office solution. The RTP flow is direct between Avaya phones and Orange a-sbc. 5 of 37

6 3 PARAMETERS to be PROVIDED by CUSTOMER to ACCESS BTIP service IP addresses marked in red have to be indicated by the Customer, depending on Customer architecture scenario Head Quarter (HQ) architecture 1 Server (Call Server) Level of Service No redundancy 1 single call server Note : media gateway optional - used for local PSTN access only Customer IP addresses used by service Nominal Backup IP@ N/A Redundancy Local redundancy: 2 call servers (active/standby) hosted by one physical site OR Site redundancy: 2 call servers (active/standby) hosted by 2 different physical sites, but connected to same Orange a-sbc 1 IP@ 2 IP@ Remote Site (RS) architecture Remote site with media gateway (500v2) Remote site without media gateway Level of Service Local site survivability and trunk redundancy via PSTN only No survivability, no trunk redundancy Nominal N/A N/A Backup N/A N/A 6 of 37

7 4 CERTIFIED SOFTWARE and HARDWARE versions 4.1 Release Build 2 SIP User Agent IP Office build 3 IP-PBX Components Proprietary phones IP Office Server Edition IP Office Core Switch , 1608, B 9608, 9611G, 9621G, 9641G, 9641GS B179 SIP conference phones SIP phones E129 SIP IP Phones J129 SIP IP Phones Softphone Communicator for Windows Communicator for ipad DECT 3720, 3725,3740, DECT R4 - IPBS 1-IPBS Attendant IP office Softconsole Build 1 Voice mail Voic Pro Unified Communications One-X Mobile Preferred Edition for Android One-X Portal One-X Mobile Preferred Edition for ios Media GW IP500v2 (IP Office Core Switch) VoIP Cisco VoIP GW OneAccess BLB VoIP GW IOS as of 15.5(3)S6 OneOS as of V5.2R2E4_HA2 Specific FAX Not Supported 7 of 37

8 5 SIP TRUNKING CONFIGURATION CHECKLIST Technical guide to access Business Talk IP service The checklist below presents all the steps of configuration required for interoperability between BTIP/BT and Trunk configuration IP Office Server Edition Access type: IP Office Web Manager page. Platform Configuration place Configuration details Services System running services: IP Office Voic One-X Portal Web Manager Web License Manager Access type: IP Office Manager application. Platform Menu Object Tab Parameter Value Every platform in the solution 1 Every platform in the solution System configuration Locale configuration System - System Locale France2 (French) System - System configuration DSCP configuration LAN1 -> VoIP DHCP configuration offer DSCP (Hex) / DSCP B8 / 46 Video DSCP (Hex) / Video DSCP SIG DSCP (Hex) / SIG DSCP Start address 88 / 34 B8 / 46 Start IP address System - LAN1 -> DHCP Poll Subnet Mask Default Router Subnet Mask Router IP address Pool size DHCP pool size c configuration Every platform in the solution System Line - Telephony -> Telephony Companding Law High Quality Conferencing A-Law VoIP Ignore DTMF 1 Every platform in the solution: primary, secondary (if used), expansion units (if used) 8 of 37

9 Mismatch For Phones RFC2833 Default Payload Default c Selection -> Selected Call Admition Control & Location configuration 2 Location Name 101 G K G.711 ALAW 64K RS140 Subnet Address Subnet Mask Solution level Every platform in the solution Location Location Location Parent Location for CAC Call Admission Control -> Total Maximum Calls Call Admission Control -> External Maximum Calls Call Admission Control -> Internal Maximum Calls <> System - System Location HQ313 Fallback configuration 3 Location Location Location Fallback System SCN lines configuration Outgoing Group ID Local GW s IP address Transport Type Proprietary Networking Level SCN 4 Line IP Office line 5 Line Gateway -> Address Gateway -> Location Backup s IP address Location name SCN Resiliency Options -> Supports Resiliency 2 For each physical site (Headquarter and Remote Sites) dedicated location has to be created, mainly for Call Admission Control and emergency calls management. This section provides example values. 3 For each location where local gateway should act as a backup system in case of primary server failure Fallback System should be defined. 4 Repeat the steps on primary to create separate SCN line for each local gateway in the solution. 5 SCN Line to secondary server 9 of 37

10 VoIP settings - Backs up my IP Phones - Backs up my Hunt Groups - Backs up my Voic - Backs up my IP Dect Phones - Backs up my Onex Portal Allow Direct Media Path Outgoing Group ID Transport Type Proprietary IP Office Line 6 Line VoIP settings Networking Level Gateway -> Address Gateway -> Location SCN Resiliency Options -> Supports Resiliency - Backs up my IP Phones - Back up my Hunt Groups - Back up my IP Dect Phones Allow Direct Media Path SCN Local GW s IP address Location name Unchecked Unchecked Unchecked Outgoing Group ID Transport Type Proprietary Networking Level SCN Secondary (if used) 7 Line IP Office line 8 Line Gateway -> Address Gateway -> Location s IP address Location name SCN Resiliency Options -> Supports Resiliency - Backs up my IP Phones 6 SCN Line to expansion gateway 7 Repeat the steps on secondary (if used) to create separate SCN line for each local gateway in the solution. 8 SCN Line to server 10 of 37

11 VoIP settings - Backs up my Hunt Groups - Back up my Voic - Back up my IP Dect Phones - Back up my one-x Portal Allow Direct Media Path Outgoing Group ID Transport Type Proprietary Networking Level SCN IP Office Line 9 Line Gateway -> Address Gateway -> Location Local GW s IP address Location name SCN Resiliency Options -> Supports Resiliency Unchecked VoIP settings Allow Direct Media Path Outgoing Group ID Transport Type Proprietary Networking Level SCN Expansion Gateway Line 10 IP Office line 11 Line Gateway -> Address s IP address Gateway -> Location Location name SCN Resiliency Options -> Supports Resiliency VoIP Settings Allow Direct Media Path 9 SCN line to expansion gateway 10 Redundant architecture only 11 SCN line to server 11 of 37

12 Outgoing Group ID Transport Type Proprietary Networking Level SCN IP Office Line 12 Line Gateway -> Address Backup s IP address Gateway -> Location Location name SCN Resiliency Options -> Supports Resiliency Unchecked VoIP Settings Allow Direct Media Path SCN lines configuration local PSTN access Expansion Gateway Line PRI 30 (Universal ) 13 PRI line Incoming Group ID 3 Outgoing Group ID 3 SIP Trunks configuration Global settings SIP Trunks Enable System - LAN1 -> VoIP SIP Registrar Enable Media Connection Preservation Enabled Inhibit Off-Switch Forward/Transfer Unchecked SIP Trunks Enable Secondary (if used) System - LAN1 -> VoIP Line SIP Line SIP Line SIP Registrar Enable Media Connection Preservation Inhibit Off-Switch Forward/Transfer SIP Trunks configuration SIP line Line Number 10 Local Domain Name Location Enabled Unchecked s IP address Cloud 12 SCN line to secondary server 13 Line type depends on line type attached to Expansion Gateway 12 of 37

13 Prefix 0 National Prefix 00 Country 33 International Prefix 000 In service Transport Check OOS Session Timers -> Refresh Nethod Session Timers -> Timer (seconds) Redirect and Transfer -> Incoming Supervised REFER Redirect and Transfer -> Outgoing Supervised REFER ITSP Proxy Address Layer 4 Protocol Network Configuration -> Use Network Topology Info Reinvite Never Never primary SBC s IP address UDP Send Port 5060 Listen Port 5060 SIP URI Local URI Contact Display Name Identity->Identity Identity->Header Forwarding and Twinning -> Send Caller ID Use Internal Data Use Internal Data Use Internal Data P Asserted ID Incoming Group 10 Outgoing Group 10 VoIP Max Sessions c Selection DTMF Support Local HOLD Music RE-ivite Supported Default=10 Range Custom RFC2833/RFC of 37

14 SIP Advanced Engineering Allow Direct Media Path Force direct media with phones PRACK/100rel Supported Use + for International Caller ID from From Header Send From in Clear Cache Auth Credentials Add UUI Header Add UUI Header to redirected calls Media -> P-Early- Media Support Media -> Force Early Direct Media Media -> Media Connection Preservation Media -> Media Indicate HOLD Call Initiation Timeout (s) Call Queuing Timeout (m) Service Busy Response on No User Responding Send Action on CAC Location limit Suppress Q.850 Reason Header Custom String SIP Line SIP Line Line Number 11 On/Off 14 Unchecked All System Service Unavailable 480-Temporarily Unavailable Allow Voic / Reject Call SLIC_NO_USER_AV AIL= When set to On, outgoing international calls use E.164/International format with a + followed by the country code and then the directory number (optional). 14 of 37

15 Local Domain Name Location s IP address Cloud Prefix 0 National Prefix 00 Country 33 International Prefix 000 In service Transport Check OOS Session Timers -> Refresh Nethod Session Timers -> Timer (seconds) Redirect and Transfer -> Incoming Supervised REFER Redirect and Transfer -> Outgoing Supervised REFER ITSP Proxy Address Layer 4 Protocol Network Configuration -> Use Network Topology Info Reinvite Never Never backup SBC s IP address UDP Send Port 5060 Listen Port 5060 SIP URI Local URI Contact Display Name Identity->Identity Identity->Header Forwarding and Twinning -> Send Caller ID Use Internal Data Use Internal Data Use Internal Data P Asserted ID Incoming Group 11 Outgoing Group 11 Max Sessions Default=10 Range VoIP c Selection Custom 15 of 37

16 SIP Advanced c Selected DTMF Support Local HOLD Music RE-ivite Supported Allow Direct Media Path Force direct media with phones PRACK/100rel Supported Use + for International Caller ID from From Header Send From in Clear Cache Auth Credentials Add UUI Header Add UUI Header to redirected calls Media -> P-Early- Media Support Media -> Force Early Direct Media Media -> Media Connection Preservation Media -> Indicate HOLD Call Initiation Timeout (s) Call Queuing Timeout (m) Service Busy Response on No User Responding Send Action on CAC G K G.711 ALAW 64K RFC2833/RFC4733 On/Off 15 Unchecked All System Service Unavailable 480-Temporarily Unavailable Allow Voic / Reject Call When set to On, outgoing international calls use E.164/International format with a + followed by the country code and then the directory number (optional). 16 of 37

17 Location limit Engineering Suppress Q.850 Reason Header Custom String Line Number 110 Local Domain Name Location SLIC_NO_USER_AV AIL=480 Secondary s IP address Cloud Prefix 0 National Prefix 00 Country 33 International Prefix 000 In service SIP Line Check OOS Session Timers -> Refresh Method Reinvite Session Timers -> Timer (seconds) Secondary (if used) Line SIP Line Redirect and Transfer -> Incoming Supervised REFER Redirect and Transfer -> Outgoing Supervised REFER Never Never ITSP Proxy Address primary SBC s IP address Layer 4 Protocol UDP Transport Network Configuration -> Use Network Topology Info Send Port 5060 Listen Port 5060 SIP URI Local URI Contact Display Name Identity->Identity Use Internal Data Use Internal Data Use Internal Data 16 Two options are possible, depending on the needs. If CAC is reached on Remote Site call can be rerouted to Voic located on main site or rejected with 503 message (configured above). If CAC is reached on the main site call will be always rejected, no matter what is configured in this field. 17 of 37

18 Identity->Header Forwarding and Twinning -> Send Caller ID P Asserted ID Incoming Group 110 Outgoing Group 110 VoIP SIP Advanced Max Sessions c Selection c Selected DTMF Support Local HOLD Music RE-ivite Supported Allow Direct Media Path Force direct media with phones PRACK/100rel Supported Use + for International Caller ID from From Header Send From in Clear Cache Auth Credentials Add UUI Header Add UUI Header to redirected calls Media -> P-Early- Media Support Media -> Force Early Direct Media Media -> Media Connection Preservation Media -> Indicate HOLD Call Initiation Timeout (s) Default=10 Range Custom G K G.711 ALAW 64K RFC2833/RFC4733 On/Off 17 Unchecked All System When set to On, outgoing international calls use E.164/International format with a + followed by the country code and then the directory number (optional). 18 of 37

19 Engineering Call Queuing Timeout (m) Service Busy Response on No User Responding Send Action on CAC Location limit Suppress Q.850 Reason Header Custom String Line Number 111 Local Domain Name Location Service Unavailable 480-Temporarily Unavailable Allow Voic / Reject Call 18 SLIC_NO_USER_AV AIL= Secondary s IP address Cloud Prefix 0 National Prefix 00 Country 33 International Prefix 000 In service SIP Line SIP Line Check OOS Session Timers -> Refresh Method Reinvite Session Timers -> Timer (seconds) Redirect and Transfer -> Incoming Supervised REFER Never Redirect and Transfer -> Outgoing Supervised REFER Never Transport ITSP Proxy Address backup SBC s IP address 18 Two options are possible, depending on the needs. If CAC is reached on Remote Site call can be rerouted to Voic located on main site or rejected with 503 message (configured above). If CAC is reached on the main site call will be always rejected, no matter what is configured in this field. 19 This Custom String is required for triggering DTO option, for an unregistered/unplugged phone located on a remote site without media gateway. 19 of 37

20 Layer 4 Protocol Network Configuration -> Use Network Topology Info UDP Send Port 5060 Listen Port 5060 SIP URI Local URI Contact Display Name Identity->Identity Identity->Header Forwarding and Twinning -> Send Caller ID Use Internal Data Use Internal Data Use Internal Data P Asserted ID Incoming Group 111 Outgoing Group 111 VoIP SIP Advanced Max Sessions c Selection c Selected DTMF Support Local HOLD Music RE-ivite Supported Allow Direct Media Path Force direct media with phones PRACK/100rel Supported Use + for International Caller ID from From Header Send From in Clear Cache Auth Credentials Add UUI Header Default=10 Range Custom G K G.711 ALAW 64K RFC2833/RFC4733 On/Off 20 Unchecked 20 When set to On, outgoing international calls use E.164/International format with a + followed by the country code and then the directory number (optional). 20 of 37

21 Engineering DECT line configuration Add UUI Header to redirected calls Media -> P-Early- Media Support Media -> Force Early Direct Media Media -> Media Connection Preservation Media Indicate HOLD Call Initiation Timeout (s) Call Queuing Timeout (m) Service Busy Response on No User Responding Send Action on CAC Location limit Suppress Q.850 Reason Header Custom String Enable Provisioning All System Service Unavailable 480-Temporarily Unavailable Allow Voic / Reject Call 21 SLIC_NO_USER_AV AIL=480 SARI/PARK PARK license key 22 Gateway Subscriptions Auto-Create / Preconfigured Line IP DECT Line Authentication Enable Resiliency VoIP Gateway IP Address Allow Direct Media Path DECT IPBS s IP address 21 Two options are possible, depending on the needs. If CAC is reached on Remote Site call can be rerouted to Voic located on main site or rejected with 503 message (configured above). If CAC is reached on the main site call will be always rejected, no matter what is configured in this field. 22 License number has to match the one configured on DECT IPBS line under SARI 23 Authentication code has to match the one configured on DECT IPBS under DECT-> System 21 of 37

22 c Selection c Selected Custom G.711 ALAW 64K Secondary (if used) Security System - System - Services Right Group Service Users Security settings for IP DECT HTTP -> Service details IPDECT Group -> HTTP IPDECTServi ce -> Service User Details Service Security Level DECT R4 Provisioning Name Password Account status Account Expiry Right Group Membership Dial Plan configuration 24 Dial Plan General dialing configuration Telephony ->Telephony Telephony ->Telephony Dial Delay Time (secs) Dial Delay Count 0 Default No Answer Time Dial Delay Time (secs) Dial Delay Count 0 Default No Answer Time Unsecure + Secure IPDECTService password Enabled No Account Expiry IPDECT Group Dial Plan Short s and ARS configuration when local PSTN access is not used ARS Route Name Main N ARS ARS1 Add Dial Telephone Number N Line Group ID 10 N Add Telephone Number Dial N Line Group ID This is common configuration. It may be required to adjust dial plan configuration per particular system. 22 of 37

23 002XXXXXXXX 25 Short - Telephone Number Dial 02N Short Line Group ID 50: Main 000N; Short - Telephone Number Dial 00N Line Group ID 50: Main ARS Route Name Main Add Telephone Number N Dial N ARS ARS1 Line Group ID 110 N Secondary (if used) Add Dial Telephone Number N Line Group ID XXXXXXXX 26 Short - Telephone Number Dial 02N Short Line Group ID 50: Main 000N; Short - Telephone Number Dial 00N Line Group ID 50: Main Dial Plan Short s and ARS configuration when local PSTN access is used 27 ARS Route Name PSTN_for_HQ313 ARS ARS2 28 Add N 25 It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range Below configuration should be repeated for each location using local PSTN access. 28 Repeat the configuration steps for all Expansion Units within the solution that will be used for local PSTN access. 23 of 37

24 Telephone Number Dial 9N Line Group ID ARS Route Name Alternate Route HQ313 PSTN_for_HQ313 N ARS1 Add Dial Telephone Number N Line Group ID 10 Add Telephone Number N Dial N Line Group ID 11 User Name RS140 - Apply User Rights value User Rights User Rights Short s Short table (, Telephone Number,, Line Group ID) Please refer to next section User Rights Membership Member of this User Rights All RS140 users 002XXXXXXXX 29 Short - Telephone Number Dial 02N Short Line Group ID 54: RS N; Short - Telephone Number Dial 00N Line Group ID 54: RS140 Note: Before configuring ARS tables on secondary it is necessary to save ARS tables from primary as a templates. This approach is necessary if we are using User Rights (described in next section) as it s not possible to modify ARS number. ARS 1. Select first ARS table created in previous steps and click Export as Template (Binary) in top-right window menu. 2. Repeat this action for all other ARS tables created on primary. 29 It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range of 37

25 Secondary (if used) ARS 1. Chose New from Template (Binary) and select from the list saved ARS table Double-click on the Short entry within added ARS table and modify Line Group ID with the equivalent number configured on secondary. 3. Repeat the steps above for each ARS table copied from primary. 9N Expansion Gateway Short Short - Dial Telephone Number NS Line Group ID 3 - Dial Plan Incoming Call Route configuration - Incoming call to phone user 32 Incoming Call Route Incoming Call Route 10 Incoming Call Route 11 Incoming Call Route 3 33 Standard Destinations Standard Destinations Standard Destinations Line Group ID 10 Incoming Number Destination -> Default Value Line Group ID Extn Incoming Number Destination -> Default Value Line Group ID Extn Incoming Number Destination -> Default Value Extn Dial Plan Incoming Call Route configuration - Incoming call to destination other than phone user (i.e. voic , hunt group) Option1: Configure separate entry dedicated to particular service Local URI Line SIP Line 10 SIP URI Contact Display Name Identity -> Identity Identity->Header P Asserted ID 30 It is important to add all ARS tables for local PSTN access first, otherwise it will be required to manually select Alternate Route table later. 31 Sxxxxxxxx means that provided number is used for CLI in outgoing calls via local PSTN line 32 Each user has to have DID number assigned. To route incoming BTIP calls it is required to have SIP URI tab on primary and backup SIP trunk, configuration of which is described in section: SIP trunks configuration. 33 Dedicated for local PSTN access (optional) 34 This field can be used to match the called public number with private one. 35 Binds public DID with the private extension. 25 of 37

26 Forwarding and Twinning -> Send Caller ID Incoming Group 10 Max Session Default=10 Range Local URI Contact Display Name Identity -> Identity SIP Line 11 SIP URI Identity->Header Forwarding and Twinning -> Send Caller ID P Asserted ID - Incoming Call Route Incoming Call Route 10 Incoming Call Route 11 Standard Destinations Standard Destinations Incoming Group 11 Max Session Line Group ID 10 Default=10 Range Incoming Number Destination -> Default Value Line Group ID 11 Voic / Hunt group / etc. Incoming Number Destination -> Default Value Option2: Configure common entry using Auto Local URI Voic / Hunt group / etc. Auto Contact Auto Display Name Auto Identity -> Identity Line SIP Line 10 SIP URI Identity->Header Forwarding and Twinning -> Send Caller ID P Asserted ID Incoming Group 10 Max session Default=10 Range SIP Line 11 SIP URI Local URI Contact Auto Auto 26 of 37

27 Display Name Identity -> Identity Identity->Header Forwarding and Twinning -> Send Caller ID Auto P Asserted ID Incoming Group 11 - Incoming Call Route Incoming Call Route 10 Incoming Call Route 11 Standard Destinations Standard Destinations Max Session Line Group ID 10 Default=10 Range Incoming Number Destination -> Default Value Line Group ID 11 Voic / Hunt group / etc. Incoming Number Destination -> Default Value Dial Plan configuration for Emergency calls Voic / Hunt group / etc. Dial Plan configuration for Emergency calls Short : Dial Emergency Short Short - Telephone Number 112 Dial Emergency ARS Line Group ID Route Name Alternate Route Blank HQ313-Emergency PSTN_for_HQ313 ARS ARS Add N Dial Telephone Number N Line Group ID Add Telephone Number N Dial N Line Group ID If the system uses prefixes for external dialing, the dialing of emergency numbers with and without the prefix should be allowed. 37 This value must be different than the one used for standard calls. 38 This value must be different than the one used for standard calls. 27 of 37

28 Location Location Location Emergency ARS HQ313-Emergency Local URI Contact Display Name Identity->Identity Example: Example: Example: SIP Line 10 SIP URI Identity->Header Forwarding and Twinning -> Send Caller ID P Asserted ID Incoming Group 0 Outgoing Group Line Max session Local URI Contact Display Name Identity->Identity Default=10 Range Example: Example: Example: SIP Line 11 SIP URI Identity->Header Forwarding and Twinning -> Send Caller ID P Asserted ID Secondary (if used) Short Short ARS ARS ARS - Incoming Group 0 Outgoing Group Max Session 112 Telephone Number 112 Line Group ID Route Name Alternate Route Default=10 Range Dial Emergency Blank HQ313-Emergency PSTN_for_HQ This value must equal the one configured under emergency ARS on first position! 40 This value must equal the one configured under emergency ARS on second position! 28 of 37

29 Add Telephone Number N Dial N Line Group ID Add Telephone Number N Dial N Line Group ID Location Location Location Emergency ARS HQ313-Emergency Local URI Contact Display Name Identity->Identity Example: Example: Example: SIP Line 10 SIP URI Identity->Header Forwarding and Twinning -> Send Caller ID P Asserted ID Incoming Group 0 Line Outgoing Group Max session Default=10 Range Local URI Example: Contact Example: Display Name Example: SIP Line 11 SIP URI Identity->Identity Identity->Header P Asserted ID Forwarding and Twinning -> Send Caller ID Incoming Group 0 41 This value must be different than the one used for standard calls. 42 This value must be different than the one used for standard calls. 43 This value must equal the one configured under emergency ARS on first position! 29 of 37

30 Outgoing Group Max Session User / Extension creation manual for IP endpoints 45 Name Default=10 Range Extn User Extension User H.323 / SIP Extension User Telephony -> Supervisor Settings Password password 46 Audio Conference PIN PIN Extension Profile Basic User / Power User 47 Login login code 48 Manager will automatically prompt for new VoIP extension creation when saving User part and will be filled with all necessary information. - Extn Phone Password Password 49 User / Extension creation - Public numbers assignment: NDI number declaration for non-did users User User SIP SIP Name SIP Display Name (Alias) Contact Example: Example: Example: User / Extension creation - Public numbers assignment: NDI number declaration for DID users 50 User User SIP User / Extension creation - SIP Name SIP Display Name (Alias) Contact The NoUser configuration Example: Example: Example: This value must equal the one configured under emergency ARS on second position! 45 Below values are an examples and should be treated only as a common guidelines for new user creation 46 Password provided here will be used only for user login to applications like One-X Portal or One-X Mobile. 47 Power user allows to use additional features like Softphone or Telecommuter mode. Separate license is required. 48 Login code provided here will be used for phone s registration. Not obligatory. 49 This code will be used by H.323 phone users to login 50 Each user has to have DID number assigned, so configuration should be repeated for each user. 30 of 37

31 User NoUser Source Numbers Source Number MEDIA_DISABLE_RF C2833_ON_ 51 Secondary (if used) User NoUser Source Numbers Source Number MEDIA_DISABLE_RF C2833_ON_ 52 Expansion Gateway (if used) User NoUser Source Numbers Source Number MEDIA_DISABLE_RF C2833_ON_ Ecosystem configuration Avaya Communicator for Windows Access type: application. Avaya Communicator for Windows Server address FQDN Communi cator for windows Server Server port 5060 Transport type TCP Domain s Domain Name Conference Conference server address Example B179 Conference Station Access type: B179 Conference Station s Administration web page. Menu Tab Parameter Settings Account Media Enable account Account name c configuration G.722 SIP settings c priorities: G722: 4 High G711 Alaw: 3 G711 Ulaw: 0 Disabled G729: 0 Disabled YES Extn Configuration of NUSN is mandatory to have direct media for H.323 and DECT users registered to local gateways 52 Configuration of NUSN is mandatory to have direct media for H.323 and DECT users registered to local gateways 53 Configuration of NUSN is mandatory to have direct media for H.323 and DECT users registered to local gateways 31 of 37

32 User Registrar IP address Realm * Autentication name Password Enable account Account name Password YES Extn User Fallback Account Registrar Secondary IP address or Local GW IP address Realm * Autentication name Password Password DECT IP Base Station Access type: DECT IP Base Station Administration web page. Menu Tab Parameter Value LAN DECT LAN configuration DHCP Mode disabled IP Master Radio Air Sync System IP Address IPBS static IP address Network Mask Default Gateway DECT configuration Mode Name Password default gateway s IP address Active * restart required IPBS password Master IP Address Authentication Sync Mode System Name Master * restart required DECT Password password Authentication code has to match the one configured on primary for DECT line under Authentication 55 The same password has to be configured as in Master tab 32 of 37

33 Services Confirm password password Subscriptions With User AC Master PBX Protocol H.323/XMobile Name Trunk1 (default) Trunks Local Port 1720 (default) CS IP Address primary s IP address CS Port 1720 (default) SARI SARI license number 56 PROVISIONING configuration Current view Enable Provisioning PBX IP Address IP address User Name IPDECTService 57 Password Password 58 reset required DECT configuration for AIWS UNITE Device Management Unite IP Address AIWS IP address HTTP Client configuration Services HTTP Client Password Password 59 Switch Resilience configuration Services Provisioning Current view Redundant Enable PBX IP Address IP address Backup User Name IPDECTService 60 DECT Password Password 61 reset required Master PBX Resiliency Trunks Status Inquiry period License number has to match the one configured on primary for DECT line under SARI/PARK 57 User Name must be the same as in settings on Manager go to Security Settings -> Service Users -> IPDECTService 58 Password must be the same as in settings on Manager go to Security Settings -> Service Users -> IPDECTService 59 Password the same as for Provisioning 60 User Name must be the same as in settings on Manager for backup server go to Security Settings -> Service Users -> IPDECTService 61 Password must be the same as in settings on Manager for backup server go to Security Settings -> Service Users -> IPDECTService 62 Value for Status Inquiry period should be the same as in settings on go to IP DECT Line. 33 of 37

34 Supervision timeout Redundant Trunks -> Name Trunk2 (default) Local Port 1720 (default) CS IP Address backup s IP address CS Port 1720 (default) One-X Portal Access type: IP Office Manager application. Menu Submenu Parameter Value SIP Registrar FQDN FQDN LAN1 -> VOIP SIP Domain Name s Domain Name Secondary LAN1 -> VOIP SIP Registrar FQDN SIP Domain Name Secondary FQDN s Domain Name Access type: One-X Portal Administration web page. Menu Submenu Parameter Value IM/Presence Server -> XMPP Domain Name s Domain Name Resiliency -> Failover Enebled Pimary One-x Portal Configuration Resiliency -> Failover Detection Time Resiliency -> Failback 3 Automatic HOST Domain Name -> HOST Domain Name FQDN HOST Domain Name -> Secondary HOST Domain Name Secondary FQDN 63 Value for Supervision timeou t should be the same as in settings on go to IP DECT Line. 34 of 37

35 IM/Presence Server -> XMPP Domain Name s Domain Name Resiliency -> Failover Enebled Secondary One-x Portal Configuration Resiliency -> Failover Detection Time Resiliency -> Failback 3 Automatic HOST Domain Name -> HOST Domain Name FQDN HOST Domain Name -> Secondary HOST Domain Name Secondary FQDN One-X Mobile Access type: One-X Mobile Preferred for Android application installed on mobile device. Menu Submenu Parameter Value Server ID Domain Name (example: ipo.labobs.com) Settings Server ID and user account Username Extn Password password 64 Voice Over IP Voice Over IP E129 Phone Configuration Access type: web page. Menu Submenu Parameter Value Account 1 General Settings Account active YES Account name Extn Password used to login. 35 of 37

36 SIP server IP address:5060 Secondary SIP server Secondary IP address:5060 SIP User ID Authentication ID Authentication Password password 36 of 37

37 6 MAIN SIP features and FUNCTIONAL restrictions Technical guide to access Business Talk IP service cs: - G711 A 20 ms only (G729 A not certified) - G722 may be used for internal calls SIP Transport: - UDP Functional restrictions: - In early media scenarios, Avaya H323 phone cannot send DTMF tones to Orange network before the call has been answered. This lightly affects Orange service like SVA (Service à Valeur Ajoutée) where it is common to play announcements to the caller before the call is answered. Typically the user could not stop the announcement while sending DTMF. This is a well-known restriction of Avaya IP office solution. 37 of 37