FREUND SIP SW - V SIP-server setup

Transcription

1 FREUND SIP SW - V SIP-server setup

2 Content 1. Product Setup 4 2. Log in and Home 5 3. Menu Tools Dashboard Extensions Trunks Groups Ring groups Scheduler Active Calls Settings Network Settings Sip Settings Config Logs Actions 34 5 Forwarding 35 6 Additional notes 38

3 1. Product Setup Extract SIP server from box, plug in license USB dongle (Picture 1) shown on Picture 2. Default IP address for SIP server is If you want to change IP address of the server, plug in license USB dongle in a PC and in FreundConf application generate a desired IP address. Plug in POE cable in POE splitter. Then plug in ethernet and power supply cable in the SIP server. PICTURE 1 USB DONGLE

4 PICTURE 2 2. Log in and Home The default IP address for FREUND SIP server is You will be prompted to enter the Username and Password. Default values are admin. IP address: Username: admin Password: admin

5 PICTURE 3 LOG IN FORM After clicking the Submit button, the Home page of FREUND SIP server will open. Home page is shown in Picture 3. On the left side of the Home screen is the Menu that contains the following sections: Tools, Settings, Logs and Actions (Picture 2). On the right side is the Dashboard that provides overview of the whole environment. That includes System Status - Disk Usage, Memory Usage, CPU Usage (Picture 2), SIP status, Information (Picture 2), some shortcuts and Event Logs (Picture 2).

6 PICTURE 4 HOME SCREEN

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8 3. Menu 3.1 Tools Tools item contains the following sections: Dashboard, Extensions, Trunks, Groups, Scheduler, Ring groups, and Active Calls Dashboard Dashboard is the default part of the Home page and it is explained in Section 1. You can also bring the Dashboard by clicking the FREUND logo in the upper left corner that brings the Home screen. Under the SIP status within the Dashboard (Picture 3), Remote support is disabled by default. Clicking 'Disabled' will open a window for enabling the Remote support (Picture 5). This option is only provided on the Dashboard. PICTURE 5 REMOTE SUPPORT Service Remote Support needs that your firewall settings does not forbid communication on port 22. Please see figure 2 Special port settings.

9 3.1.2 Extensions Extensions item within Tools lists all extensions, and gives options for creating new extensions, and exporting the list of extensions in CSV format (Picture 6). PICTURE 6 EXTENSIONS Under the Actions column, there is the option for editing and deleting extensions. Clicking the Bulk Add opens a form for automatic creation of new extensions (Picture 7 and 8). Afterwards it is necessary to adjust passwords for created extensions. When adding new extension, Number represents number that will be used to make connection to that extension. Secret is password for logging into extension from device that will be assigned to extension. Enable incoming DID (Direct inward call) also called DDI (direct dial-in) is a telecommunication service offered by telephone companies to subscribers who operate a private branch exchange (PBX) system. The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the PBX, transmits the dialed telephone number to the PBX so that a PBX extension is directly accessible for an outside caller, possibly by-passing an auto-attendant. Option Export allows exporting extensions in CSV (Comma separated value) format, likewise option Import allows importing extension configuration, also in CSV format. Welcome All option sends welcome to all extensions that have added address in their configuration, or for single extension it can be done by clicking letter icon under action column.

10 Under the Actions column there are five options, from left to right: 1. Quick clone creates another extension with same configuration as chosen one, just extension number needs to be changed 2. Edit change extension configuration 3. Delete deletes extension 4. Send welcome sends welcome to that is entered in extension configuration 5. Disable extension disables extension, and it can t make or receive calls, or be connected to There is also Test Call which is enabled by calling *100 on device (typically door station). This call gives back extension of that device. PICTURE 7 ADD NEW EXTENSIONS BULK ADD (1)

11 PICTURE 8 ADD NEW EXTENSIONS BULK ADD (2) Clicking the Add New opens form for creating a new extension (Picture 7 and 8). PICTURE 9 CREATING A NEW EXTENSION (1)

12 PICTURE 10 CREATING NEW EXTENSION (2)

13 3.1.3 Trunks SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities. On the pictures (Picture 11. and 12.) below is form for creating a trunk. - provisional name of trunk - enter username provided by your telecom company - enter the password provided by your telecom company - enter host address provided by your telecom company - enter port - enter domain - if there is more than one number on trunk pleas enter - choose between 4 options - no

14 - yes or no - set to false - enable outgoing - set outgoing prefix - set outgoing dial pattern according to When user enables Outgoing Enable, Outgoing Dial Pattern field is filled on the way: - X matches any digit from Z matches any digit from N matches any digit from [1237-9] matches any digit or letter in the brackets (in this example, 1,2,3,7,8,9) - [a-z] matches any lower-case letter (introduced in which Asterisk version?) - [A-Z] matches any UPPER-case letter (introduced in which Asterisk version?) -. wildcard, matches one or more characters -! wildcard, matches zero or more characters (only Asterisk 1.2 see note)

15 PICTURE 11 ADDING NEW TRUNK (1)

16 PICTURE 12 ADDING NEW TRUNK (2)

17 3.1.4 Groups Clicking on Groups lists all extension groups (Picture 13). Extensions can be put in groups, where if Isolation is set to be true, all extensions from that group cannot communicate with extensions from other groups. Also in extensions tab there is option to export CSV (coma separated value) file where group can be chosen, and CSV file will be exported only from extensions of that group (Picture 15). Default group number is 999. Choosing AddNew opens window for creating a new group (Picture 14). PICTURE 13 GROUPS PICTURE 14 ADD NEW GROUP

18 PICTURE 15 EXPORT CSV FILE FROM GROUP

19 3.1.5 Ring groups Ring groups item within Tools lists all ring groups, and gives options for creating new call groups. Clicking on New Paging or New Ring Group opens form for creating new ring group (Picture 16). There are four types of Ring Strategy: 1. Ring All - calls all extensions in ring group. When one answers calls to other extensions end. 2. Prioritized Hunt - rings one by one extension, in order they are put in Group Members. 3. Paging - calls all extensions, clients which support paging answer immediately, while other need to answer. Call is broadcasted on all extensions. 4. Paging Multicast - Without the PBX being involved in the page, multicast paging allows you to send pages to groups of phones directly. The advantage to this method is that the multicast page is a single SIP call instead of a multiple-party conference call, and with this all phones are programmed to listen to broadcast address. This benefits workload placed on PBX, especially when a large number of devices are involved. PICTURE 16 ADD NEW RING GROUP

20 3.1.6 Scheduler Scheduler allows creation of multiple schedule times for extension or call groups. First option is to choose starting and ending date. Clicking on Add Ring Time creates alarm time where user chooses time. Bulk add gives option to create multiple alarm times by entering time, number of rings, and period between rings. Also user can upload and choose sound which will be played on alarm time. Action Extension allows to choose which extension or ring group will play given sound. PICTURE 17 ADD NEW SCHEDULER

21 3.1.7 Active Calls Clicking on Active Calls lists all active calls (Picture 18). PICTURE 18 ACTIVE CALLS 3.2 Settings In Settings you can adjust Network Settings, Sip Settings, and SIP Config.

22 3.2.1 Network Settings In Network Settings user can adjust IP address, Netmask, Gateway, and DNS of a SIP server. Default settings are provided in Picture 19. PICTURE 19 NETWORK SETTINGS

23 3.2.2 Sip Settings In Sip Settings, system settings for SIP protocol can be adjusted (Picture 20). If user wants to enable external access, first ports on router should be forward according to UDP Port, RTP Start, RTP End. After that check Enable External Access. If user has static IP address, enter it in External Host field, otherwise we can provide that with FQDN licence. To enable external access to desired Extensions, in Edit Extension NAT must be enabled, and Directmedia must be disabled. Your firewall shouldn t forbid communication on ports UDP and 3080 TCP. See picture on page 2.

24 PICTURE 20 SIP SETTINGS

25 3.2.3 Config Clicking the Config provides the following options (Picture 21): 1. Download Configuration - download the current configuration; 2. Upload Configuration - upload the configuration file of previously saved configuration; 3. Factory Reset - resets the configuration to the factory settings; Factory settings: IP Address: Subnet Mask: Gateway: List of Backups - lists all backups (Picture 22). Backup configurations are made after every change. It is very simple to restore any of the previous backups. Clicking on Backup Now starts the backup of the current configuration. 5. Change Password (Picture 23). 6. Upload Licence - License can be uploaded by entering the string or uploading the license file (Picture 24). After the successful upload of the license, information will be shown in lower right part of screen. Additional License information will show up in the Information section of the Dashboard. In addition, change in the number of extensions and trunks will be visible if they had been affected by the new licence. Video playback can also be enabled with the additional licence. 7. System Upgrade - upgrade system from the file; 8. Provisioning group (Integra Configuration) creates configuration for INTEGRA application (Picture 25. and Picture 26.). When creating New Group, Integra app password represents password for Integra app that is installed on devices. Camera URL is web address for IP cameras connected to the network, which can be cameras from intercoms. 9. Provisioning group (IP Audio) - There is also tab for configuring IP Audio (Picture 27.) which configuration can be provisioned to Freund IP Audio devices. Detailed explanation in SIP audio user manual. 10. Sound Files allows to upload and manage sound files. 11. Time Configuration sets time for server. 12. Device Provisioning allows to choose which provisioning group settings will be uploaded to which device (Picture 28.).

26 13. IP Audio Configuration Ring 1-5 gives you an option to choose extension and sound which will be played when that extension is called (Note: when calling extension number put * before number). Ring Stop Extension Number stops sound played on called extension (Picture 29.) 14. Monitoring configuration Gives an option to monitor chosen extensions. Notifications will be sent to entered address (Picture 30.) PICTURE 21 CONFIGURATIONS

27 PICTURE 22 LIST OF BACKUPS PICTURE 23 CHANGE PASSWORD

28 PICTURE 24 UPLOAD LICENCE PICTURE 25 PROVISIONING GROUP (1)

29 PICTURE 26 PROVISIONING GROUP (2) PICTURE 27 PROVISIONING GROUP - IP AUDIO

30 PICTURE 28 PROVISIONING DEVICES PICTURE 29 IP AUDIO CONFIGURATION

31 PICTURE 30 MONITORING CONFIGURATION

32 3.3 Logs Logs item from the Menu contains the option to list all Event logs and Call logs (Picture 30). Event logs can also be viewed from the Dashboard. PICTURE 31 CALL LOGS

33 3.4 Actions Last two options in the Menu are Reboot and Shut Down. Before unplugging the central from the power supply, it is required to first shut it down.

34 5 Forwarding Forwarding can be enabled in Extensions and Ring Groups. There are five types of forwarding options: 1. Forward to extension - after No Answer Timeout has passed call is forwarded to entered in Forward Number (Picture 32). 2. Forward to Number - after No Answer Timeout has passed, call is forwarded through Forward Trunk to desired number. Also there is Forward Timeout which limits ring time to forwarded number (Picture 33). 3. Forward on Time - forwards to extension on specified time and on specified days (Picture 34). 4. Forward by Days - allows user to forward to specify for each day forwarding time and extension (Picture 35). 5. End Call - ends call. Extensions have all forwarding options, while Ring Groups have only Forward to extension, Forward to Number, End Call. PICTURE 32 FORWARD TO EXTENSION

35 PICTURE 33 FORWARD TO NUMBER PICTURE 34 FORWARD ON TIME

36 PICTURE 35 FORWARD BY DAYS

37 6 Additional notes Base license includes: 4 extensions, Groups, Ring Groups, and all options in SIP conf. Additional license includes: more extension slots, trunks, scheduler, and enabling video. GSM codec should be disabled for mobile phone extensions i.e. extensions for Android or ios operating systems!