NDIS: Registering as a Service Provider

Transcription

1 People who are eligible for NDIS supports are called Participants. Each Participant will have their own NDIS Plan that identifies the outcomes they wish to achieve, the supports that will be funded by the NDIS, and other universal and informal supports that the Participant requires. The Participant can then choose the Provider they want to deliver their supports. Providers that want to deliver and claim NDIS funded supports will need to be registered with the NDIA. Once a Provider is registered, they can start marketing their services and engaging with NDIS Participants. This workshop undertakes the process of registration, including the selection of appropriate supports. It is based on the Modules of the NDIS Provider Toolkit available through TDSA s Think Tank Resources for today s session, or directly through Linda Hayes Business Strategist, GAICD With 20 years experience in marketing and business strategy, Linda has worked across a vast range of industry sectors to deliver business growth through better business planning and stronger organisational governance. 1

2 WORKSHOP OBJECTIVES Understand the process of registering your organisation as a Provider with NDIA Discuss tips and traps in the registration process Review the NDIS Registration Groups in relation to the services and supports you would like to provide Identify the evidence you will need to submit to register for each of the Registration Groups Become familiar with MyPlace the new name for the NDIS Portal for Participants and Providers 2

3 Overview National Disability Insurance Scheme (NDIS) National Disability Insurance Scheme Act 2013 National Disability Insurance Scheme (xxx) Rules 20xx (pursuant to sec. 17 of Act) NDIA s CEO Operational Guidelines (pursuant to a Rule under the Act) Forms, assessment tools, policies etc. 3

4 Overview National Disability Insurance Scheme (NDIS) NDIS Act 2013 (Cwth) sec. 3 Objects of the Act: (extracts only) Provide reasonable and necessary supports for participants in the NDIS launch (s.3(1)(d)) Enable people with disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports (s.3(1)(e)) Adopting an insurance-based approach, informed by actuarial analysis, in the provision and funding of supports for people with disability (s.3(2)(b)) In giving effect to the objects of the Act, regard is to be had to the need to ensure the financial sustainability of the NDIS (s.3(3)(b)) 4

5 Participants exercising legal rights of choice and control Participant has right to determine their own best interests (s. 4) Participant has right to engage as equal partners in decisions that will affect their lives to the full extent of their capacity (s. 4) Participant chooses service provider(s) for contracted services (rights and obligations under contract law) Participant has right to pursue any grievance (s. 4) 5

6 The Provider Toolkit Module One Introduction and overview of the Provider Toolkit Module Two Registering as a provider Module Three Terms of Business Module Four Guide to Suitability Module Five Service Agreements Module Six Service Bookings Module Seven Payments and Assurance Module Eight PRODA Step by Step Guide to Registration Module Nine Myplace logging in the first time_existing Providers Module Ten Provider Portal Step by Step Guide to Registration_New Providers Module Eleven Provider Portal Step by Step Guide Module Twelve - Glossary 6

7 PART ONE - Becoming a Registered Provider Create a PRODA account to access myplace Access myplace and complete an intent to register Complete registration in myplace including uploading all required supporting documentation 7

8 Provider Digital Access (PRODA) From 1 July 2016, there is a new online NDIS Provider Portal called myplace. To access myplace, a new authentication process called Provider Digital Access (PRODA) is now in place and managed by the Department of Human Services. All existing and new Providers will need to register for PRODA. If you are a new NDIS Provider, going through the PRODA authentication process will be your access point into myplace. Once your PRODA account is created and authenticated, you will need to submit your NDIS registration request using myplace. 8

9 Provider Digital Access (PRODA) The PRODA authentication system is a two-step online process: Create your account provide basic personal information, create a username and password, and provide contact information for the secure management of your account. Verify your identity verify your identity online using Government issued identity documents which requires you to provide key information from your documents. Your identity will be verified online and in real-time using the Government s Document Verification Service (DVS). Once you have verified your identity you will be able to select your community - NDIS for providers. 9

10 HANDOUTS 10

11 PART TWO NDIS Registration Groups The Guide to Suitability is a key document in assisting providers understand what supports they will be providing, and what their obligations are as providers of these NDIS supports. To minimise risk, enhance outcomes and maximise the social and economic participation of participants, certain experience, qualifications, processes and expertise are required of the Providers registered to provide NDIS supports. To assist in this, supports have been streamlined under five key groups. 1. Specialist Disability Registration Groups 2. Professional Registration Groups 3. Other Registration Groups 4. Home and Vehicle Modification Registration Groups 5. Assistive Technology and Equipment Registration Groups Descriptions of these groups start on PAGE 6 of Module 4 11

12 Mapping Queensland s Specialist Disability Services Adhere to the safeguards set out in the Disability Services Act 2006 Evidence of compliance with HSQF Hold policies consistent with the Qld State Government s Abuse, Neglect ad Exploitation Policy Criminal history screening Complaints management process Compliance with Restrictive practices Monitoring and compliance Quality assurance HSQF 12

13 CSA s NDIS Registration Tool 13

14 Letter of Supporting Evidence 14

15 Declaration of Suitability 15

16 Terms of Business!! Registered Providers must act in good faith and in the interests of the participant. When delivering supports or conducting a business in relation to the delivery of supports, Registered Providers must comply with each of the following: the NDIS Act, the Rules, all relevant NDIS guidelines, and all policies issued by the NDIA the Registered Provider s own Code of Conduct, Code of Ethics or Service Charter; and any Commonwealth, State or Territory laws, and any other requirements, that are applicable to the Registered Provider, including, but not limited to the Privacy Act 1988 (Cth), the Australian Consumer Law, and any relevant quality and safeguard laws, including Quality Assurance and Safeguards Working Arrangements and the Guide to Suitability. 16

17 Final questions? Thank you Linda 17