More UC&C Complaints and How to Remedy ThemPart 2

Transcription

1 INSIDESSS July 2016 One person on the conference call caused a real problem! Page 2 I can t hear anyone on the other end of the call! Page 4 5 More UC&C Complaints and How to Remedy ThemPart 2 Unified communications and collaboration is complex, and even the best implementations run into issues. Be ready to solve your end users problems fast and efficiently. My video on conference calls is grainy! Page 6 I can t dial out! Page 8 It s slow to dial out! Page SPONSORED BY

2 vbac to Questions 1 When the end user says, One person on the conference call caused a real problem! 2

3 vbac to Questions Chec these possible causes: Networ u Congestion may be the problem because of a bad lin (firewall, internet, QoS, etc.) with one participant. Conference Bridge u It may not be servicing calls effectively. Endpoints u One user s connection or equipment could be causing a problem for all. 3

4 2 When the end user says, I can t hear anyone on vbac to Questions the other end of the call! 4

5 vbac to Questions Chec these possible causes: Networ u The firewall or the routers may be blocing voice traffic. u There may be diverse routing in the networ with no return path. u Edge devices could be blocing traffic for external peering traffic. u Routing issues are maing it difficult for media streams to reach the destination. u Endpoints are having trouble communicating with the call server. Call Server u There may be an issue affecting call transmission. SBCs u Traffic could be bloced because of a failure or misconfiguration. u There may be performance issues between the call server and the SIP trun. 5

6 vbac to Questions 3 When the end user says, My video on conference calls is grainy! 6

7 vbac to Questions Chec these possible causes: Networ u A bandwidth or misconfigured QoS issue could be affecting call quality. Conference Bridge u There may be interoperability or codec selection issues. Equipment u Chec that the codec is set up to cope with networ issues. 7

8 vbac to Questions 4 When the end user says, I can t dial out! 8

9 vbac to Questions Chec these possible causes: Networ u Endpoints may be having trouble communicating with the call server. u The call server could be having problems communicating with external peers (for example, firewall, permission, and configuration errors). SBCs u There may be interoperability issues between the call server and the SIP trun. 9 SSS UBM

10 vbac to Questions 5 When the end user says, It s slow to dial out! 10

11 vbac to Questions Chec these possible causes: Networ u WAN issues at a remote site are causing the slow response to call servers. u Networ prioritization for signaling protocols is incorrect. Server u Call servers are congested or badly balanced. u There may be SBC vendor interoperability or codec issues. 11 SSS UBM

12 vbac to Questions Manually correlating data from all these disparate sources with component-specific tools maes it difficult and time-consuming to identify the root cause. You need visibility across your entire networ and UC&C infrastructure. To learn how NETSCOUT can help you answer your UC&C questions visit: unified-communications-at-a-glance/. About NETSCOUT NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a maret leader in real-time service assurance and cybersecurity solutions for today s most demanding service provider, enterprise, and government networs. NETSCOUT s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into networ-based security threats, helping teams to quicly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. Visit us at 12 July 2016