ALM -- Alarms IVR File synchronization error IVR Missing audio file IVR Ports out of service

Transcription

1 Article ID: Last Review: November 18, 2016 Event and Alarm Descriptions TABLE OF CONTENT CCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages have been assigned unique ID numbers in the form ABC#### ALM -- Alarms ALM0001 ALM0002 ALM0003 ALM0004 ALM0005 ALM0006 ALM0007 ALM0008 ALM0009 ALM0010 ALM0011 ALM0012 ALM0013 ALM0014 ALM0015 ALM0016 ALM0017 ALM0018 ALM0019 ALM0020 ALM0021 ALM0022 ALM0023 ALM0024 ALM0025 ALM0026 ALM0027 ALM0028 ALM0029 ALM0030 IVR File synchronization error IVR Missing audio file IVR Port out of service IVR Ports out of service count IVR Calls processed per hour IVR Invalid destination for callback IVR Workflow failed to execute IVR Average time to answer Mitai congestion errors Connection to alarm agent lost Service restart detected High CPU usage Low disk space Low available memory IVR Bad audio file IVR Insufficient out bound ports IVR Port in DND IVR Port not answering IVR UPIQ port deprived IVR phone audio error Data filing IO problem IIS problem MSMQ problem SQL problem License violation Invalid configuration Media server offline Media server data timeout configuration PBX to PC time drift Data collection

2 ALM0031 ALM0032 ALM0033 ALM0034 ALM0035 ALM0036 ALM0037 ALM0038 ALM0039 ALM0040 ALM0041 ALM0042 ALM0043 ALM0044 ALM0045 ALM0046 ALM0047 ALM0048 ALM0049 ALM0050 ALM0051 ALM0052 ALM0053 ALM0054 ALM0055 ALM0056 ALM0057 ALM0058 ALM0059 ALM0060 ALM0061 ALM0062 ALM0063 Data link Messaging service down IQ audio problem? Invalid agent destination callback UPIQ port deprived Maintenance Queue Control Service High memory (bytes) IVR Calls Forwarded Service High CPU usage (%) Client Server Version Mismatch IVR Ports over licensed IVR Not licensed for Web Callbacks No Default Audio Driver Found on Local Box IVR Missing Callflow Device Router Certificate Expiry Listener Offline SIP Drive Low Disk Space SQL Drive Low Disk Space CCM Drive Low Disk Space OS Drive Low Disk Space Resiliency in Effect HCI/CTI/TAPI Call Control Allowed HCI/CTI/TAPI Monitor Allowed Message Waiting Do Not Disturb Public Network Access via DPNSS Recorded Announcement Device SMDR External SMDR Internal Suppress Simulated CCM after ISDN Progress

3 ALM0064 ALM0065 ALM0066 ALM0067 ALM0068 ALM0069 ALM0070 ALM0071 ALM0072 ALM0073 ALM0074 ALM0075 ALM0076 ALM0077 ALM0078 ALM0079 ALM0080 ALM0081 ALM0082 ALM0083 ALM0084 ALM0085 ALM0086 ALM0087 ALM0088 ALM0089 ALM0090 ALM0091 ALM0092 ALM0093 ALM0094 ACD Auto Logout Last Agent On No Answer ACD Make Busy Walk Away Codes ACD Real Time Events Feature Level Extended Digit Length MCD - Report Transfers Network Format Report Account Codes Report Incoming Calls Report Internal Calls Report Meter Pulses Report Outgoing Calls SMDR Meter Unit Per Station SMDR Record Transfer System Identification Time Change Reporting Twenty-four Hour Time Reporting ANI/DNIS/ISDN/CLASS Number Delivery Reporting Extended Time To Answer Standardized Network OLI Standardized Call ID Format Report Internal Unanswered Calls SMDR Extended Reporting Level 1 SMDR Extended Reporting Level 2 Report Attendant Name Account Code Reporting for Internal Calls Path Reporting for Internal ACD2 Calls Enable Agent Group Events Path Real Time Events Enabled SMDR Time Rollback ACD Time Drift System ID Data vs Config

4 ALM0095 ALM0096 ALM0097 ALM0098 ALM0099 ALM0100 ALM0101 ALM0102 ALM0103 ALM0104 ALM0105 ALM0106 ALM0107 ALM0108 ALM0110 ALM0111 ALM0113 ALM0114 ALM0016 ALM0117 Check Missing Devices Alarm Historical Agent Activity Alarm Duplicate System ID withing Cluster You must perform an initial media server synchronization Work timer mismatch between this COS and its associated Queues and Agents MiTAI Link is down IVR Insufficient outbound ports Routing Service General Failure Monitoring agent ringing state not enabled Carrier plan not associated to a media server or trunk group Secondary line use detected for agent(s) and "Ignore agent secondary line activity" is not enabled Calls handled between 11:30pm and 12:30am and "This enterprise operates 24 hours a day" is not enabled OAI Data link is down Uncosted extensions making outbound calls No UPiQ ports programmed on PBX MiTAI failed to initialize MiTAI performed a hotrestart Callback request failed to save Outbound Dialer failed to execute Outbound Call Flow Duplicate reporting numbers present

5 ALM0118 ALM0119 ALM0121 ALM0122 ALM0123 ALM0124 ALM0125 ALM0126 ALM0128 ALM0129 ALM0133 ALM0134 ALM0135 ALM0136 ALM0137 ALM0138 ALM0139 ALM0141 ALM0142 ALM0143 ALM0144 ALM0145 ALM0146 Hotdesking and traditional agent mismatch Windows Search Service is not started Router invalid transfer destination Storage service not polling CCMRouting database is full Items in the mail server Failed folder s in FailedRoute state Media server synchronization failed Concurrent calls have exceeded licensed amount s in outbox with exceeded max retries Conversations in Outbox cannot be indexed Conversations cannot be indexed Conversations are missing Tag information Routing Media Service cannot connect to the CCMRouting database Error playing back Textto-speech from the Nuance Speech Server MRCP initialization error Speech recognition request failed Failed to save SMS configuration locally SMS connection creation error Invalid SMS connection configuration Invalid SMS service configuration SMS connection not polling Update validation mismatch detected

6 ALM0152 ALM0153 ALM0154 ALM0155 ALM0156 Storage path is not accessible from the Storage Service Storage path is not accessible from MCCWa Unable to connect to MassTransit Elasticsearch is down Unable to move s to Processed folder CFG - Configuration CFG0001 CFG0002 CFG0003 CFG0004 CFG0005 CFG0006 CFG0007 CFG0008 CFG0009 CFG0010 CFG0011 CFG0012 CFG0013 CFG0014 CFG0015 Configuration Service General Failure Call Accounting Upgrade Failure Multimedia (MCC) Client History Backup Failure CCM Configuration Backup Failure License Server Failure Couldn't disable Dr.Watson Unable to acquire invoker DN for third party join/leave control Unable to unblock CCC ports in the Windows Firewall Configuration Wizard Unable to Configure CCMWeb for Windows Authentication Unable to configure CCMWeb for Anonymous Authentication SIP Address or Line URI Already in Use An agent shift lasted past midnight A Front End time is not synchronized to the Router time Unable to Monitor Performance Counter YSE: Import CSV general error

7 CFG0016 CFG0017 CFG0019 CFG0021 CFG0022 CFG0023 CFG0024 CFG0025 CFG0026 CFG0036 CFG0042 CFG0043 CFG0044 CFG0045 CFG0046 CFG0048 CFG0049 CFG0050 CFG0051 YSE: server connection test general error Support package creation general error Couldn't load license agreement file Microsoft IIS is not installed Not enough hard drive space Not enough RAM Missing deployment package Login attempt without adequate licensing to manage the web site YSE Profile Mismatch Cannot connect to RealTime server Powershell 2.0 not installed The Powershell Lync module is not installed There was a problem communicating with PBX There was a problem with your credentials There was a problem with the supplied MiXML login An unknown error occurred on the media server Workstation has lost trust with the domain An object has already been modified Enterprise IP address not found in registry VWM - Visual Workflow Manager VWM0001 VWM0002 VWM0003 IVR Callback Make Call failed IVR Callback Calling Customer Invalid Phone Number No Callflow Associated

8 VWM0004 VWM0005 VWM0006 VWM0007 VWM0008 VWM0009 VWM0010 VWM0011 VWM0012 VWM0013 VWM0014 VWM0015 VWM0016 VWM0017 VWM0018 VWM0019 VWM0020 VWM0021 VWM0022 VWM0023 VWM0024 VWM0025 VWM0026 VWM0027 with Port Port Is Associated With Another Server Port's Virtual Identifier is Invalid Config Service not Running and No DSTourSite in Cache Folder Tap Call Delayed More Than 100 Times Tap Call Failed Duplicate Dialable for Queue Detected Realtime Events Disabled for Queue Could Not Connect to Excel File Port Out Of Service Port Not Monitored Failed to Connect to MiTAI Proxy Server Enterprise Server Realtime Trace Buffer Overflow Invalid Hunt Group Members Detected No Sound Card Detected Invalid Audio File Detected Outbound Dialer Failed to Execute the Outbound Callflow IVR Node is missing No UPiQ ports assigned CallReceivedEvent Queue is filling up Transfer activity invalid destination Call flow creation exceeded 4 seconds IVR port failed to transfer call due to MiTAI error PowerShell disabled on IVRInbound/IVROutbound system WebService configuration out of date

9 MPS - MiTAI Proxy Server MPS0001 Failed to Open MiTAI Connection to PBX REP - Reporting REP0001 REP0002 REP0003 REP0004 Distribution - Can Not Print Excel Report When Protected View is Enabled Excel Not Installed Exception Thrown on Attempt to Kill Process Generate Report - Data Limit Exceeded REP0005 Generate Report - Column Limit Exceeded REP0006 Generate Report - Out Of Memory Exception REP0007 Invalid Default Printer REP0008 No Default Printer REP0009 Report Distribution - Preferred Printer Unavailable REP0010 Report Distribution - Print Locally REP0011 No Printers Available REP0012 Unknown Error REP0013 Report Distribution - Available Printers REP0014 Unknown Error Checking for Installed Printers REP0015 Forecast Report - Unable to Export Forecast to Excel from CCC or WFS REP0016 Reporting parameter missing. Using default. REP0017 No report parameter, No default available, setting state failed REP0018 Report failed to generate. Invalid report parameters REP0019 Unable to determine the type of report to generate REP0020 Failed to set the current thread to the specified user

10 REP0021 REP0022 REP0023 REP0024 No file to distribute Failed to print to PDF Report failed to print locally PDF report failed to generate CaR - Call Recording CAR0001 CAR0002 CAR0003 Oaisys Call Not In Progress During Call Tagging License not available Could not reach OAISYS server SMA - Service Monitoring Agent SMA0001 SMA0002 SMA0003 Unable to Connect to the Service Monitoring Agent Monitored Services Disabled Alarm Has Expired and Will Be Cleared MAD - Maintenance Alarm Dispatcher MAD0001 MAD0002 MAD0003 Unable to Connect to the Maintenance Alarm Dispatcher Unable to Connect to the Alarm Feed Unable to Find the SNMP Memory Mapped File DSS - Data Synchrtonization Service DSS0001 DSS0002 DSS0003 DSS0004 DSS0005 Unable to Access an Active Directory (AD) Object Multiple media servers with same IP address Synchronization failed due to MiXML error Synchronization failed due to Intertel error Synchronization failed due to Active directory

11 DSS0006 DSS0007 DSS0008 error Synchronization failed due to Commit error Synchronization failed due to Unknown error Queue conversion failure IGN - Ignite IGN0001 IGN0002 IGN0003 IGN0004 IGN0005 IGN0006 Cannot sign in to Ignite IVQ panel is missing when Ignite is launched Ignite no longer offers Agent Control features Ignite no longer responding after long period of time Ignite stops functioning correctly Requested media item not found ELS - Elasticsearch ELS0001 Elasticsearch sniffing error caught. Unable to connect to Elasticsearch server. Keywords: Event Descriptions Alarm Last Modified By: AndrewMontpetit, Friday, November 18, Wednesday, September 26, 2018