Gale Accessibility Conformance Report Based on Voluntary Product Accessibility Template (VPAT ) 1

Transcription

1 Gale Accessibility Conformance Report Based on Voluntary Product Accessibility Template (VPAT ) 1 Name of Product: Gale Kids InfoBits Date: January 2018 VPAT Version 2.0 Beta 2 Contact information: Accessibility@Cengage.com Testing was conducted using Deque System s automated AXE tool and manually tested using Non-Visual Desktop Access (NVDA) screen reader software. Standards/Guidelines This report covers the degree of conformance for the following accessibility standard/guideline: Standard/Guideline Web Content Accessibility Guidelines 2.0, at WCAG / Section 508 as published in 2017, at EN Accessibility requirements suitable for public procurement of ICT products and services in Europe, at Included In Report Level A Level AA Level AAA Voluntary Product Accessibility Template and VPAT are a registered trademark of Information Technology Industry Council (ITI) Page 1 of 30

2 Table Information For each of the standards, the criteria are listed by chapter in a table. The structures of the tables are: the first column contains the criteria being evaluated, the second column describes the level of conformance of the product with regard to the criteria and the third column contains any additional remarks and explanations regarding the product. By default the table information is showing. This information can be hidden by clicking Click to show or hide table data. This allows users to hide information so they see only the sections they need. When sections of criteria do not apply, or deemed by the customer as not applicable, the section is noted as such and the rest of that table may be removed for that section. When multiple standards are being recorded in this document, the duplicative sections are noted and responded to only one time. The duplicate entry will note the cross reference to the data. Terms The terms used in the Conformance Level information are defined as follows: Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation. Supports with Exceptions: Some functionality of the product does not meet the criteria. Does Not Support: Majority of functionality of the product does not meet the criteria. Not Applicable: The criteria are not relevant to the product. Not Evaluated: The product has not been evaluated against the criteria. This can be used only with WCAG 2.0 Level AAA. WCAG 2.0 Report - Click to show or hide WCAG table data (section headings will remain) Tables 1 and 2 also documents conformance with: Page 2 of 30

3 EN : Chapter 9 - Web, Chapter 10 - Non-Web documents, Section Non-Web Software (excluding closed functionality), and Section Non-Web Software (closed functionality). Table 4 documents the WCAG conformance statements: WCAG EN : Chapter 9 - Web Table 1: Conformance Criteria, Level A Click to show or hide table data Non text Content (Level A) (Web) (non web document) (Software) (Closed Functionality Software) Audio only and Video only (Prerecorded) (Level A) (Web) (non web document) (Software) (Closed Software) Captions (Prerecorded) (Level A) Supports with exception with exception Supports Supports Page 3 of 30 All UI elements have alt text but some form controls do not have proper labels. Search within, lexile search and choose category are missing labels. Audio read icon can t gain focus. Electronic Docs: Some tables, charts and graphs do not have a text alternative. Web components do not include any audio only or video only content Electronic Docs: Audio only content is not included in this product. Video content includes transcripts for all videos No web components include video

4 Electronic Docs: Video content has captions for 100% of (Web) videos (non web document) (Software) (Closed Software) Does not apply Audio Description or Media Alternative (Prerecorded) (Level A) Supports No web components include video or audio (Web) Electronic Docs: Does not Electronic Docs: (non web document) support Video content does not include an audio description (Software) (Closed Software) Product Doesn t ARIA landmarks to identify regions of the page. Not all form controls have proper ARIA role/labels, but some do. Some advanced search Does not support form labels are missing, and radio buttons need to be grouped into fieldsets. Header structure doesn t represent relationships well Info and Relationships (Level A) (Web) (non web document) (Software) (Closed Software) with exceptions Electronic Docs: Tables and graphs do not have proper row/column associations. Content does not have semantic header structure within the page structure. Page 4 of 30

5 1.3.2 Meaningful Sequence (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Sensory Characteristics (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Use of Color (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Product uses tab order and page structure to ensure the content is encountered in a meaningful Supports sequence. with exception Supports Supports with exceptions Page 5 of 30 Electronic Docs: Documents are presented in meaningful sequence, but there is no markup allowing it to be navigated based on that sequence. When product uses shape or size to convey meaning, it also uses labels to describe that element. Electronic Docs: Documents in the product do not use size or shape to convey meaning. When product uses color to convey meaning, it also uses labels to describe that element. Electronic Docs: Documents in the product do not use color to convey meaning, except for some charts and graphs that lack any descriptive text Audio Control (Level A) Supports Product does not include any auto playing audio

6 Electronic Docs: Product does not include any autoplaying (Web) audio (non web document) (Software) (Closed Software) Does not apply While most of the product works using keyboard controls, a few notable exceptions exist. Search Assist,, highlights & notes and dynamically populated search lists do not support keyboard commands Keyboard (Level A) (Web) (non web document) (Software) (Closed Software) Supports with exception Electronic Docs: Documents support keyboard commands, though the minority of videos using our embedded player are difficult to use with keyboard commands No Keyboard Trap (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Supports Electronic Docs: Does not support Page 6 of 30 Product does not include any keyboard traps Electronic Docs: Documents do not include any keyboard traps

7 2.2.1 Timing Adjustable (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Pause, Stop, Hide (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Three Flashes or Below Threshold (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Bypass Blocks (Level A) Supports Does not support Supports Supports with Exception Page 7 of 30 No time limits are set for content Electronic Docs: No time limits are set for content Product contain no moving, blinking, scrolling or auto updating information. Electronic Docs: Documents contain no moving, blinking, scrolling or auto updating information. Product does not contain anything that flashes Electronic Docs: Documents do not contain anything that flashes Product contains ARIA regions, and a skip to content link. It has poor header structure, and the skip

8 link doesn t always point to the optimal location (Web) Electronic Docs: Does not (non web document) Does not apply support Electronic Docs: Documents do not have structure that (Software) Does not apply allows for intra document navigation using headers (Closed Software) Does not apply Does not apply to non web software Does not apply to non web docs Page Titled (Level A) Web pages use proper titles which inform the user where in the product they are except for browse topics page (Web) (non web document) (Software) Does not apply (Closed Software) Does not apply Focus Order (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Link Purpose (In Context) (Level A) Supports with exception Supports with exceptions Electronic Docs: Support Supports Page 8 of 30 Electronic Docs: Document titles are reflected in the page HTML and on various parts of the document details page. Most elements can be navigated sequentially and receive focus properly. Exceptions include the Share menu and multiselect listboxes. Electronic Docs: Documents can be navigated sequentially and receive properly focus. While most links have descriptions of their purpose, except for the link to remove filter from search. Electronic Docs: The product does not have any links

9 (Web) within the documents (non web document) (Software) (Closed Software) Does not apply Language of Page (Level A) Language of the page is set with the lang attribute (Web) Supports in the header of each page (non web document) Electronic Docs: Language Translate feature specifies (Software) what language content is switched into (Closed Software) On Focus (Level A) Product uses activate rather than focus to initiate (Web) Supports changes of context (non web document) (Software) (Closed Software) Does not apply On Input (Level A) (Web) Supports with exception Page 9 of 30 Electronic Docs: No items in documents initiate a change of context on focus Changing settings does not automatically cause a change of context without informing the user, except for the translate dropdown (only if it has not been expanded). Search filtering options could use better explanation of their behavior as well.

10 (non web document) (Software) Electronic Docs: Documents do not allow for any (Closed Software) Does not apply changing of settings Error Identification (Level A) Product has few fields that are mandatory, but Supports with those few only have visual error messages (Web) exceptions (non web document) Electronic Docs: Adequate error messages are given (Software) when content is unable to be retrieved (Closed Software) Labels or Instructions (Level A) (Web) (non web document) (Software) (Closed Software) Does not apply Parsing (Level A) (Web) (non web document) Does not support Electronic Docs: Not applicable supports with exception Page 10 of 30 While many form elements are labeled, there is inconsistency in grouping controls with labels throughout the product. This makes radio button controls difficult to use. Also doesn t include sample data for things like date. Electronic Docs: none of the content in product includes user inputs. some form elements contain duplicate ID s but otherwise product has complete element tagging, nesting and unique IDs. Electronic Docs: Documents have complete element tagging, nesting and unique IDs.

11 (Software) (Closed Software) Name, Role, Value (Level A) Does not support There are various issues with form elements being properly labeled and groups. Some links and components don t notify users that a change has been (Web) made (non web document) Electronic Docs: Supported (Software) Electronic Docs: Components with documents can be (Closed Software) programmatically determined Table 2: Conformance Criteria, Level AA Click to show or hide table data Captions (Live) (Level AA) (Web) (non web document) (Software) (Closed Software) Does not apply Supports Page 11 of 30 Product does not contain live audio content Electronic Docs: Documents do not contain live audio content

12 1.2.5 Audio Description (Prerecorded) (Level AA) (Web) (non web document) (Software) (Closed Software) Does not apply Contrast (Minimum) (Level AA) (Web) (non web document) (Software) (Closed Software) Does not apply Resize text (Level AA) (Web) (non web document) (Software) (Closed Software) Images of Text (Level AA) Supports Electronic Docs: Does not support Does not support with exception Supports Supports Page 12 of 30 Web portion does not include any video content. Electronic Docs: Video content includes 3 rd party content and cannot guarantee an audio description. Color contrast on elements with light green are between 3.91:1 and 3.71:1. Electronic Docs: Color contrast on all elements is 4.5:1 or greater except for document interlinks which are 3:91:1. Product uses CSS in a way that allows for text to easily be resized Electronic Docs: Documents use CSS in a way that allows for text to easily be resized. PDF scans of document do not offer the OCR text but all PDF scans have an accessible HTML version Does not include any images of text Electronic Docs: Documents do not include any images

13 with exceptions of text (Web) (non web document) (Software) (Closed Software) Multiple Ways (Level AA) Product includes multiple navigational workflows, including a search function capable of returning all (Web) Supports content (non web document) Does not apply (Software) Does not apply Electronic Docs: Documents are the result of the process (Closed Software) Does not apply of searching. Does not apply to non web software Does not apply to non web docs Headings and Labels (Level AA) (Web) (non web document) (Software) (Closed Software) Does not apply Focus Visible (Level AA) Does not support Electronic Docs: does not support Supports Page 13 of 30 While many form elements are labeled, there is inconsistency in grouping controls with labels throughout the product. The header structure is not always useful for navigation. Electronic Docs: Documents have headings within the text, which are not labeled as such in the HTML Product shows focus indicator on all elements except the Share feature Electronic Docs: Documents show focus on all elements

14 (Web) (non web document) (Software) (Closed Software) Does not apply Language of Parts (Level AA) Language is declared as English, UI unavailable in Supports (Web) other languages (non web document) (Software) Does not apply (Closed Software) Does not apply Consistent Navigation (Level AA) (Web) (non web document) Does not apply (Software) Does not apply (Closed Software) Does not apply Does not apply to non web software Does not apply to non web docs Consistent Identification (Level AA) (Web) Electronic Docs: Does not support Supports Supports Page 14 of 30 Electronic Docs: Does not indicate when language has switched within the context of a document Main navigational header is consistent across the product, as are the search filters and document tools Electronic Docs: There are no navigational mechanisms within documents. All components that share functionality within the product are consistently identified Electronic Docs: Documents are identified consistently

15 (non web document) Does not apply (Software) Does not apply (Closed Software) Does not apply Does not apply to non web software Does not apply to non web docs Error Suggestion (Level AA) Error messages are only present in search forms, which display Please enter search term as a (Web) Does not support placeholder, which is not friendly to assistive (non web document) technology (Software) (Closed Software) Does not apply Electronic Docs: No error messages exist in documents Error Prevention (Legal, Financial, Data) (Level AA) (Web) (non web document) (Software) (Closed Software) Does not apply Supports Product does not contain any of the applicable conditions Electronic Docs: documents do not contain any of the applicable conditions Table 3: Conformance Criteria, Level AAA Click to show or hide table data Page 15 of 30

16 1.2.6 Sign Language (Prerecorded) (Level AAA) Does not apply Does not apply Extended Audio Description (Prerecorded) (Level AAA) Does not apply Does not apply Media Alternative (Prerecorded) (Level AAA) Does not apply Does not apply Audio only (Live) (Level AAA) Does not apply Does not apply Contrast Enhanced (Level AAA) Does not apply Does not apply Low or No Background Audio (Level AAA) Does not apply Does not apply Visual Presentation (Level AAA) Does not apply Does not apply Images of Text (No Exception) Control (Level AAA) Does not apply Does not apply Keyboard (No Exception) (Level AAA) Does not apply Page 16 of 30

17 Does not apply No Timing (Level AAA) Does not apply Does not apply Interruptions (Level AAA) Does not apply Does not apply Re authenticating (Level AAA) Does not apply Does not apply Three Flashes (Level AAA) Does not apply Does not apply Location (Level AAA) Does not apply Does not apply Link Purpose (Link Only) (Level AAA) Does not apply Does not apply Section Headings (Level AAA) Does not apply Does not apply Unusual Words (Level AAA) Does not apply Does not apply Abbreviations (Level AAA) Page 17 of 30

18 Does not apply Does not apply Reading Level (Level AAA) Does not apply Does not apply Pronunciation (Level AAA) Does not apply Does not apply Change on Request (Level AAA) Does not apply Does not apply Help (Level AAA) Does not apply Does not apply Error Prevention (All) (Level AAA) Does not apply Does not apply Table 4: WCAG Conformance Requirements Click to show or hide table data 1. Conformance Level Level A: Does not support Level AA: Does not support This family of products does not conform to A or AA standards in several ways. The core problems relate 9.3 (Web) Level AAA: Not Reporting to form controls and labeling and not providing sufficient context around elements. There are also Electronic Docs: consistent problems with link color contrast. Page 18 of 30

19 504.2 (Authoring Tool) Level A: Does not support (Support Docs) Level AA: Does not support Level AAA: Not Reporting Electronic Docs: Documents within these products do not confirm fully to A or AA standards. They are rendered primarily in HTML, and do not supply a heading structure that is helpful in navigating them. Some tables, charts and graphs are missing descriptive or alt text. 2. Full pages 9.3 (Web) 3. Complete processes 9.3 (Web) E207.3 (Software) 4. Only Accessibility Supported Ways of Using Technologies 9.3 (Web) Does not support Electronic Docs: Does not support Does not support Does not support Electronic Docs: supports Page 19 of 30 No pages are fully compliant Electronic Docs: No documents are fully compliant No complete processes are fully compliant Electronic Docs: No documents are part of a process Some accessibility related messaging is not presented in a way that AT can interact with Electronic Docs: All documents are presented in ways that assistive technology can access.

20 602.3 (Support Docs) 5. Non Interference 9.3 (Web) Supports Page 20 of 30 No technologies are used in a way that block users from accessing the page with AT. Electronic Docs: No technologies are used in a way that block users from accessing the documents with AT. Report - Click to show or hide tables (section headings will remain) Chapter 3: Functional Performance Criteria Click to show or hide table data Various form control, labeling and Without Vision Does not support structure issues present significant barriers for users without vision With Limited Vision Supports with exceptions The product does not interfere with the user s ability to resize text, zoom, disable css, insert fonts or change contrast. A number of text contrast issues exist Without Perception of Color Supports The product does not convey information or meaning using color only. Whenever color is used to convey information, it is paired with an alternative method of conveyance Without Hearing Supports with exceptions Product contains videos and podcasts, many of which are licensed by 3 rd parties.

21 We can t guarantee captions or transcripts for all videos, though many include closed captioning. Product contains podcasts, many of which With Limited Hearing Supports with exceptions are hosted on 3 rd party sites. We can t guarantee synchronized transcripts for all podcasts, though many include transcripts Without Speech Supports Product does not require speech to operate With Limited Manipulation Supports with exceptions Various form control, labeling and structure issues present some barriers for users with limited manipulation but nearly all components are usable with a keyboard only With Limited Reach and Strength Supports with exceptions Various form control, labeling and structure issues present some barriers for users with limited reach and strength but nearly all components are usable with a keyboard only With Limited Language, Cognitive, and Learning Abilities Supports with exceptions Some forms have incomplete contextual information and lack helpful error messages Chapter 4: Hardware Click to show or hide table data Deleted, Gale provides only web/software products Chapter 5: Software Click to show or hide table data 501 Scope Incorporation of WCAG 2.0 AA See WCAG 2.0 section 502 Interoperability with Assistive Technology User Control of Accessibility Features Page 21 of 30

22 No Disruption of Accessibility Features Accessibility Services Object Information Modification of Object Information Row, Column, and Headers Values Modification of Values Label Relationships Hierarchical Relationships Text Modification of Text List of Actions Actions on Objects Focus Cursor Modification of Focus Cursor Event Notification Platform Accessibility Features 503 Applications User Preferences Alternative User Interfaces User Controls for Captions and Audio Description Caption Controls Audio Description Controls 504 Authoring Tools Content Creation or Editing See WCAG 2.0 section Preservation of Information Provided for Accessibility in Format Conversion PDF Export Prompts Templates Page 22 of 30

23 Chapter 6: Support Documentation and Services Click to show or hide table data Scope 602 Support Documentation Accessibility and Compatibility Features Does not support Electronic Support Documentation Level A: Does not support Level AA: Does not support Alternate Formats for Non Electronic Support Documentation Supports with exception 603 Support Services Information on Accessibility and Compatibility Features Does not support Accommodation of Communication Needs Supports Product does not include any unique accessibility commands outside of the standard cursor keys, tab+shift tab, enter and spacebar. Other accessibility features include ReadSpeaker and alternative document formats, are not explicitly listed anywhere. The electronic support documentation available on support.gale.com does not comply with WCAG standards. On request, Gale will attempt to provide support materials in alternative formats. Accessibility features are not explicitly listed in any Gale support documentation Gale commonly uses a single direct point of contact for its technical and customer care support services. EN Report - Click to show or hide EN tables (chapter headings will remain) Page 23 of 30

24 Chapter 4: 4.2 Functional Performance Statements Click to show or hide table data Usage without vision Usage with limited vision Usage without perception of colour Usage without hearing Usage with limited hearing Usage without vocal capability Usage with limited manipulation or strength Usage with limited reach Minimize photosensitive seizure triggers Usage with limited cognition Privacy Chapter 5: Generic Requirements Click to show or hide table data 5.1 Closed functionality General Assistive technology Non visual access General Auditory output delivery including speech Auditory output correlation (informative) Speech output user control Speech output automatic interruption Speech output for non text content Page 24 of 30

25 Speech output for video information Masked entry Private access to personal data Non interfering audio output Private listening Speaker volume Volume reset Spoken languages Non visual error identification Receipts, tickets, and transactional outputs Functionality closed to text enlargement Visual output for auditory information Operation without keyboard interface Closed functionality Input focus 5.2 Activation of accessibility features 5.3 Biometrics 5.4 Preservation of accessibility information during conversion 5.5 Operable parts Means of operation Operable parts discernibility 5.6 Locking or toggle controls Tactile or auditory status Visual status 5.7 Key repeat 5.8 Double strike key acceptance 5.9 Simultaneous user actions Chapter 6: ICT with Two Way Voice Communication Click to show or hide table data Page 25 of 30

26 6.1 Audio bandwidth for speech (informative) 6.2 Real time text (RTT) functionality RTT communication Concurrent voice and text Visually distinguishable display Programmatically determinable send and receive direction Interoperability Real time text responsiveness 6.3 Caller ID 6.4 Alternatives to voice based services 6.5 Video communication General (informative) Resolution Frame rate Synchronization between audio and video 6.6 Alternatives to video based services (informative) Chapter 7: ICT with Video Capabilities Click to show or hide table data 7.1 Caption processing technology Captioning playback Captioning synchronization Preservation of captioning Audio description playback Audio description synchronization Preservation of audio description 7.3 User controls for captions and audio description Page 26 of 30

27 Chapter 8: Hardware Click to show or hide table data Generic requirements Standard connections Colour 8.2 Hardware products with speech output Speech volume range Incremental volume control Fixed line devices Wireless communication devices 8.3 Physical access to ICT Change in level Clear floor or ground space General Forward approach Parallel approach Knee and toe clearance width Toe clearance Knee clearance Unobstructed high forward reach Unobstructed low forward reach Clear floor space Obstructed (< 510 mm) forward reach Obstructed (< 635 mm) forward reach Unobstructed high side reach Unobstructed low side reach Obstructed ( 255 mm) side reach Obstructed ( 610 mm) side reach Page 27 of 30

28 8.3.4 Visibility Installation instructions 8.4 Mechanically Operable parts Numeric keys Means of Operation of mechanical parts Force of operation of mechanical parts Keys, tickets and fare cards 8.5 Tactile indication of speech mode Chapter 9: Web (see WCAG 2.0 section below) Chapter 10: Non web Documents Click to show or hide table data 10.1 General 10.2 Document success criteria through See WCAG 2.0 section Caption positioning Audio description timing Chapter 11: Software Click to show or hide table data Software success criteria (excluding closed functionality) See WCAG 2.0 section Software success criteria (closed functionality) See WCAG 2.0 section 11.3 Interoperability with assistive technology Page 28 of 30

29 Closed functionality (informative) Accessibility services Platform accessibility service support for software that provides a user interface Platform accessibility service support for assistive technologies Use of accessibility services Assistive technology Object information Row, column, and headers Values Label relationships Parent child relationships Text List of available actions Execution of available actions Tracking of focus and selection attributes Modification of focus and selection attributes Change notification Modifications of states and properties Modifications of values and text 11.4 Documented accessibility usage User control of accessibility features No disruption of accessibility features 11.5 User preferences 11.6 Authoring tools Accessible content creation Preservation of accessibility information in transformations Repair assistance Templates Page 29 of 30

30 Chapter 12: Documentation and Support Services Click to show or hide table data 12.1 Product documentation Accessibility and compatibility features Accessible documentation 12.2 Support Services Information on accessibility and compatibility features Effective communication Accessible documentation Chapter 13: ICT Providing Relay or Emergency Service Access Click to show or hide table data 13.1 Relay services requirements Text relay services Sign relay services Lip reading relay services Captioned telephony services Speech to speech relay services 13.2 Access to relay services 13.3 Access to emergency services Legal Disclaimer (Company) Include your company legal disclaimer here, if needed Page 30 of 30