Quality Payments Scheme 2018/19

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Louise Phelps
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1 Quality Payments Scheme 2018/19 Uploading the Community Pharmacy Patient Questionnaire User guide Document author: Richard Moore Created date: 02/02/17 Current issue date: 19/11/18 Version number: V4

2 1. Introduction This user guide shows you how to upload your Community Pharmacy Patient Questionnaire (CPPQ) onto your NHS website profile(s) in order to meet one of the gateway criteria of the February 2019 Pharmacy Quality Payments Scheme. 1.1 What is required? To pass this gateway criterion, you are required to publish the results of your latest completed Community Pharmacy Patient Questionnaire (CPPQ) onto your NHS website profile page in a Portable Document Format (PDF) file format. For this review period, you should therefore be publishing on the NHS website your: 2017/18 CPPQ (for contractors who have not yet completed their CPPQ for 2018/19) or 2018/19 (if this has been completed for the 2018/19 financial year) CPPQ Please note that if you have already published your latest CPPQ on the NHS website for the June 2018 review point and have followed the correct naming convention in the title of the news item (i.e. Community Pharmacy Patient Questionnaire 2017/18 or Community Pharmacy Patient Questionnaire 2018/19), you will have passed this gateway criterion and you do not need to do anything for this review point. If you have uploaded your latest CPPQ but not followed the correct naming convention in the title of the news item, for example, calling the news item Patient Questionnaire, you will need to change the title of the relevant news item so that it is correctly labelled in order to pass this gateway criterion. See Section Three of this document for instructions on how to add a date to the title of an existing CPPQ/new item entry. At the start of the declaration period, the NHS Business Services Authority (NHS BSA) will regularly publish a list of pharmacies that comply with this gateway criterion see the NHS BSA website for the schedule of publication. Contractors not on this list will have to either review their entry to ensure the CPPQ is correctly identified or upload their latest CPPQ results as detailed below.

3 Uploading CPPQ results onto the NHS website This is accomplished by creating a news item within the overview section of the profile. To meet this criterion, you must: a) Add the text Community Pharmacy Patient Questionnaire 2017/18 or 2018/19 in the Title field of the news item. b) Cut & paste (insert) the text below into the Description Text section. The text ensures that the news item is presented in a way that NHS website users can easily understand and interpret: Text starts here Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 or 2018/19 (delete as appropriate) are provided here. Text ends c) Load a PDF version of your CPPQ results titled CPPQ. d) Add Pharmacy Patient Questionnaire as the document title. e) Add 1 in the Display order field. To meet the gateway criteria and claim for a quality payment, you are required to declare through the NHS BSA online declaration page that you have uploaded your last completed CPPQ report onto your NHS website profile. You are strongly advised to check your NHS website profile 12 hours after uploading your CPPQ to ensure the CPPQ results are visible. Should the results not be visible, you are advised to ensure you have followed the steps outlined in the user guide correctly. After creating a news article, you should see a green confirmation message. If after repeated attempts your CPPQ has not loaded please the NHS website helpdesk nhswebsite.servicedesk@nhs.net

4 The upload process Step one: log into your account 1) Go to 2) Click Profile editor login located in the footer of every page Click here to log in 3) Enter your username and password.

Step two: create a news item Click Add a new article located here a) Add

5 4) Select the profile to edit. After logging in you will be presented with a list of pharmacies for which you have editing rights. Click on the pharmacy that you want to edit from the list displayed. Step two: create a news item Click Add a new article located here a) Add the text Community Pharmacy Patient Questionnaire in the Title of the news item. b) Add the mandatory text in the Description text box. c) Upload the PDF titled CPPQ.

Title which must include the date of the CPPQ Description text Click

add the document title Add the text Pharmacy Patient Questionnaire in the

upload another file Step four: set the Display order to 1 You need to set

6 Title which must include the date of the CPPQ Description text Click Choose file to upload your PDF which should be labelled CPPQ Step three: add the document title Add the text Pharmacy Patient Questionnaire in the Document title box If you uploaded the wrong file you can Click Change to upload another file Step four: set the Display order to 1 You need to set the Display order to 1 to ensure that the news item always appears first in your list.

Step five: click Save and check your entry to ensure that you comply with the Scheme requirements After clicking Save, a confirmation will appear on the screen

7 Step five: click Save and check your entry to ensure that you comply with the Scheme requirements After clicking Save, a confirmation will appear on the screen and you will be able to see the news item in your profile. You should then check your entry to ensure that you meet the requirements as outlined in Section 1. Confirmation that the news article has been added to the profile If you have made a mistake and would like to make a change, click Edit. Click Delete to remove the entry and start the process again from stage 2 The posting date is added to the news article. We will use this date to ensure that you meet the scheme s deadline

8 How to amend an existing news item entry You can use the instructions below to amend a previously posted CPPQ entry. This functionality will allow you to: a) Change the title of a news item e.g. from CPPQ to Community Pharmacy Patient Questionnaire b) Add a date to the title c) Change the PDF file (if you have uploaded the wrong PDF) Important: For the February 2019 declaration, you should be publishing your 2017/18 CPPQ (for contractors who have not yet completed their CPPQ for 2018/19) or 2018/19 (if this has been completed for the 2018/19 financial year) CPPQ. If you have uploaded your latest CPPQ but not followed the correct naming convention in the title of the news item, for example, calling the news item Patient Questionnaire, you will need to change the title of the relevant news item so that it is correctly labelled in order to pass this gateway criterion. Step one: log into your account and select the profile you wish to edit (as above) Step two: find the news item that you wish to edit by clicking Edit Click Edit to open the news item you wish to amend

Step three: amend the news item Use this field to change the news item title. In this example from Pharmacy Patient Questionnaire to Community Pharmacy Patient Questionnaire 2017/18.

9 Step three: amend the news item Use this field to change the news item title. In this example from Pharmacy Patient Questionnaire to Community Pharmacy Patient Questionnaire 2017/18. Please note the requirement to include a date in the news item title Use this field to edit the description text You can change the associated PDF by clicking change You can change the display order of your news items using this field Step four: click Save and check your entry to ensure that you comply with the scheme requirements