USER GUIDE TO IZO TM PRIVATE CLOUD PORTAL

Transcription

1 USER GUIDE TO IZO TM PRIVATE CLOUD PORTAL MAY

2 CONTENTS 1. About this manual 05 How to use it 05 Intended audience 05 Assumptions 05 Document conventions IZO TM Private Cloud 07 About IZO TM Private Cloud 07 Benefits of IZO TM Private Cloud Getting started 08 Logging on to IZO TM Private Cloud Portal 08 User roles 09 Logging out from IZO TM Private Cloud Portal Application interface Business units 15 Introduction 15 Navigating to business units 15 Creating a business unit 16 Adding a user to a business unit 20 Creating VPN users in a business unit Environments 25 Introduction 25 Navigating to environments 26 Creating an environment 28 2

3 7. Orchestration capabilities 34 Introduction 34 Launching VMs in a zone 34 VM actions 36 Configuring firewall rules 37 Viewing network topology Zones 41 Introduction 41 Navigating to a zone 41 Creating a zone 42 Creating volumes in a zone 44 Attaching a volume to a VM IT Service Management (ITSM) 48 Introduction 48 Incidents 48 Creating an incident 48 Viewing incidents 50 Service requests 51 Creating a service request 51 Viewing service requests Configuration Management Database (CMDB) 55 Introduction Home dashboard 57 Introduction User roles and activities 59 3

4 13. Service variants Contact information 61 4

5 1. About this manual How to use it This manual is designed to assist you in using the IZO Private Cloud application. It's organised into the following chapters: IZO TM Private Cloud introduces you to the application and lists its salient features Getting started explains the application interface, provides details on the user roles and the tasks that they can perform The remaining sections provide information on the application features and list instructions for performing each task in the IZO TM Private Cloud Portal The following guidelines explain how you can use this manual: Read the Application interface section to understand the navigational elements in the IZO TM Private Cloud Portal Read the introduction to each section for an overview of the functionality discussed Look for a task in the Table of contents or Index Intended audience This manual is intended for anyone who uses the IZO TM Private Cloud Portal. Assumptions The users have login credentials to IZO TM Private Cloud. 5

6 Document conventions The following table describes the documentation conventions used: Document conventions Description Bold Indicates keys, menu, numbered caption, section, and button names Bulleted list Indicates an unordered series of concepts, items or options Numbered list Indicates the sequence of processes, events or steps Indicates important information that emphasises or supplements the main content, which may only apply in special cases Indicates additional information that helps users understand the benefits and capabilities of the application Indicates the failure to take or avoid a specific action that could result in loss of data Indicates key takeaways of a section 6

7 1. IZO TM Private Cloud About IZO TM Private Cloud IZO TM Private Cloud is an OpenStack-based cloud solution that enables you to manage your infrastructure, from application development to business-critical workloads across colocation, hosting, and public and private cloud environments. The portal provides you with absolute visibility into all your enterprise cloud and IT resources with built-in automation, orchestration and management tools. Using the self-service portal, you can manage multiple IT environments to establish a customised architecture that suits your enterprise application requirements. IZO TM Private Cloud s integrated security services with Information Technology Infrastructure Library (ITIL)- aligned management processes ensure that your infrastructure is protected from unauthorised access and internet-based threats. Benefits of IZO TM Private Cloud You can integrate, manage, and control your distributed IT environments using built-in automation, orchestration, and management tools on a single platform You can manage multiple IT environments together to establish a customised architecture that suits your enterprise application requirements You can select hypervisors, operating systems, and storages of your choice You can access ITIL aligned processes backed by enterprise Service Level Agreements (SLAs) You can protect your infrastructure from unauthorised access and internet-based threats by using integrated security with ITIL aligned processes You can scale up and scale down resources, and also burst into cloud platforms when needed 7

8 3. Getting started Logging on to IZO TM Private Cloud Portal To log on to IZO TM Private Cloud Portal: 1. Launch IZO TM Private Cloud using 2. Enter your username and password in the respective fields 3. Click Login 4. The IZO TM Private Cloud HOME page is displayed. 8

9 User roles All users who have access to Tata Communications IZO TM Private Cloud Portal are categorised into three predefined roles: Master user Power user Standard user The categorisation defines a user s level of access to the different portal features. The roles are configured before the portal credentials are handed over to you. You can view a list of activities that users can perform in the portal, based on their level of access, in the User roles and activities section. Logging out from IZO TM Private Cloud Portal To log out from IZO TM Private Cloud Portal: 1. In the IZO TM Private Cloud HOME page, expand the username drop-down. 2. Click Log out 9

10 4. Application Interface The main navigational elements in the IZO TM Private Cloud Portal are tabs, icons, and buttons that enable you to navigate to web pages and perform certain tasks. This section explains how to navigate through the portal using the interface elements. Page A page is one of a collection of web documents that make up a website. The screenshot below displays the CMDB SUMMARY page. 10

11 TAB A tab is a labelled group of options and is used for navigation within a page. The screenshot below displays the DETAILS tab of the Marketing business unit. This business unit also includes the VPN and FIREWALL tabs. A table, or data grid, lists records with details categorised under related headings. The screenshot below displays the ASSET DETAILS table in the CMDB LIST page. 11

12 Text box A text box enables you to enter or type information (alphabetical, numeric or alphanumeric values) specific to the field. Drop-down list Clicking the drop-down arrow allows you to select a value from the displayed list. 12

13 Check box Use check boxes to enable particular features or select certain options. 13

14 NAVIGATION ICONS The IZO TM Private Cloud Portal has a navigation pane on the left that displays all portal features. You can click the available buttons or icons to access features of your choice. The landing page for each feature and the subsequent portal web pages are displayed in the right pane. The availability of the buttons or icons in the left navigation pane depends on the role assigned to you. You can view a list of portal activities that users can perform based on their level of access in the User roles and activities section. The table below displays the button or icon options that are available in the left navigation pane of the portal. Navigation Icon Description Enables you to navigate to the portal landing page On expansion, enables you to navigate to the BUSINESS UNITS and ENVIRONMENTS pages, and the IPC dashboard On expansion, enables you to navigate to the CMDB SUMMARY and CMDB LIST pages On expansion, enables you to navigate to the ITSM dashboard and the INCIDENT and REQUEST pages Enables you to view a list of Frequently Answered Questions pertaining to the portal 14

15 5. Business units Introduction A business unit is an organisational entity that consumes virtual resources using IZO TM Private Cloud. For example, consider that a company ABC Inc. has subscribed to IZO TM Private Cloud. The different business units for company ABC in the portal could be classified based on the various departments (Finance, Marketing, HR, Engineering and so on) or locations (North Zone, South Zone, and Central Zone). IZO TM Private Cloud enables you to define theresource limit that can be consumed by a particular business unit. A business unit is an organisational entity that consumes virtual resources using IZO TM Private Cloud. IZO TM Private Cloud enables you to define the resource limit that can be consumed by a particular business unit. Navigating to business units To navigate to business units: 1. In the left navigation pane, click IPC 15

16 2. In the expanded list of options, click Business units. The BUSINESS UNITS page is displayed showing the existing business units. Creating a business unit To create a business unit: 1. In the BUSINESS UNITS page, click the + icon. 16

17 2. In the MY BUSINESS UNIT section of the CREATE MY BUSINESS UNIT page, enter the following information: a. From the Engagement drop-down, select the IPC service subscription. The Engagement drop-down lists all the Tata Communications services to which you have subscribed e.g. IZO TM Private Cloud, DDoS Service, and IZO TM Cloud Storage. Note: The End Point field is auto-populated on selecting the service subscribed. The end point is the location from where the virtual resources are going to be provisioned and utilised. b. In the Business Unit Name field, enter its name. c. In the Description field, enter any relevant description related to the business unit. d. From the Firewall drop-down, select the required virtual domains (VDOMs) for the business unit. The Firewall drop-down displays the VDOMs you have purchased. 17

18 3. Click Next. 4. In the ASSIGN USER section of the CREATE MY BUSINESS UNIT page, select your username from the List of Users. Note: It is mandatory that you add your username to the Selected Users list of the business unit. 18

19 5. Select any additional users you want to add to the Selected Users list. Note: All users selected while creating a business unit are assigned master user privileges. 6. Click Save. The message Department creation has been initiated appears with the Request Id. On clicking the Request Id, you will be redirected to the business unit creation ticket. Once created, the new business unit is displayed in the BUSINESS UNITS page. 19

20 Adding a user to a business unit To add a user to a business unit: 1. Navigate to the BUSINESS UNITS page. 2. Select the business unit to which you want to add users. 20

21 3. In the DETAILS tab of the selected business unit, expand the USERS drop-down. A list of users who have access to the service and their privileges is displayed. 4. Select the name of the user you want to add to the business unit and click Assign. The selected user is added to the business unit. 21

22 Creating VPN users in a business unit To create VPN users in a business unit: 1. Navigate to the BUSINESS UNITS page. 2. Select the business unit in which you want to create VPN users. 3. Select the VPN tab in the selected business unit. 4. Expand Firewall and select a VDOM. 22

23 The VDOM details and the CREATE VPN DETAILS button are displayed. 5. Click CREATE VPN DETAILS to display the CREATE VPN dialogue box. 6. In the CREATE VPN dialogue box: a. Enter the VPN user s name in the Username field b. Enter the VPN user s password in the Password field 7. Click CREATE VPN to display the following VPN user creation message: 23

24 The VPN user created is displayed in the VPN tab. 24

25 6. Environments Introduction Environments are groups of computers, network and storage, providing a ready template for standard users to spin up virtual machines, created by the master user. The environment can be a 1- or 2-tier category. A tier is a group of logical networks, which can be classified as having either external or internal workloads. You can do this by selecting a workload type during environment creation. Workload type defines the nature of the tier either internet-facing or internal-facing. You can choose a workload type based on the nature of the workloads you are going to run on the VMs, clubbed under tier 1 and tier 2. The tier option is provided to enable you to define the security profile of the workloads. Within an environment, VMs are grouped into zones. When creating an environment, you can configure hypervisor options, image options, flavour options and the method of storage for the zone. These options are pre-configured by Tata Communications, based on the solution we provide for you. You can configure multiple zones within an environment tier. Environments are groups of computers, network, and storage, providing a ready template for standard users to spin up virtual machines, created by the master user. An environment is further grouped into zones within a tier 1 or tier 2 architecture. This grouping enables you to configure environment security. 25

26 Navigating to environments To navigate to the ENVIRONMENTS page from the BUSINESS UNITS page: 1. Navigate to the DETAILS tab of the required business unit. 2. Click the ENVIRONMENTS tab. Note: The Environments tab displays the number of environments created for the business unit. The ENVIRONMENTS page for the selected business unit is displayed. 26

27 To navigate to the ENVIRONMENTS page from the HOME page: a. From the left pane on the HOME page, expand IPC. b. From the IPC drop-down, select Environments. The ENVIRONMENTS page displaying all the environments created in the portal is shown. 27

28 Creating an environment To create an environment: 1. Navigate to the ENVIRONMENTS page. 2. Click the + icon. The ADD ENVIRONMENT page is displayed. 28

29 3. In the STEP 1 ENVIRONMENT DETAILS tab, populate the following details: Note: For more details on any field, hover your cursor over the icon adjacent to the field name. The hover text that appears gives you a brief description of the field. Note: Fields with drop-downs have pre-configured options from the Tata Communications admin. a. From the Service Subscription drop-down, choose the required service. b. From the Business Unit drop-down, choose the business unit for which you want to create an environment. c. From the Firewall drop-down, choose your preference. d. In the Environment Name field, type your preference. e. From the Type of Environment drop-down, choose the number of tiers for your Environment. f. In the Managed Environment field, choose whether you want the environment to be managed or not by selecting Yes or No. g. Click NEXT. 29

30 Note: If you choose 2 Tier in the Type of Environment drop-down of the STEP 1 ENVIRONMENT DETAILS tab, you will need to separately add the tier details for both the tiers in separate tabs. You will be directed to the STEP 2 TIER 1 DETAILS tab. 4. In the STEP 2 TIER 1 DETAILS tab, populate the following details: a. In the Tier Name field, type your preference. b. From the Workload Type drop-down, choose internet-facing or internal-facing. c. In the ZONE INFO section, populate the following details: i. In the Zone Name field, enter the required zone name. ii. From the Production IP Subnet field, choose your preferred IP address management method. iii. In the Number of IPs field, enter the number of VMs you want to add to the zone. iv. From the Hypervisor Choice drop-down, choose your preferred hypervisors. v. From the Image drop-down, choose the OS for your VMs. 30

31 vi. From the Flavor drop-down, choose your preferred VM configurations. Note: You will be billed for your VM usage based on the Flavor that you choose. Usage charges either vary periodically or are fixed. Variable charges depend on your daily or monthly usage. The fixed charge option requires you to pay a fixed charge irrespective of whether your VMs were ON or OFF for a day or month. vii. From the Storage drop-down, choose your preferred methods of storage. SAS and SATA are the two storage types Tata Communications offers. Depending on performance required, you can select a storage type. d. Click Next. e. If you have chosen 2 tiers, you will be directed to the STEP 3 TIER 2 DETAILS tab. Refer to steps 4a to 4h to populate details in this tab. f. If you have chosen 1 tier, you will be directed to the STEP 3 SUMMARY tab. g. The SUMMARY tab displays a summary of the environment, zone and tier details. 31

32 5. In the STEP 3 SUMMARY/STEP 4 SUMMARY tab, click DEPLOY. The following confirmation message is displayed along with the Request Id for Environment creation: 32

33 You will then be directed to the ENVIRONMENT DETAILS tab of the new Environment. Once the request ID has been processed, a green tick mark appears on the newly created Environment tab on the ENVIRONMENTS page. 33

34 7. Orchestration capabilities Introduction The IZO TM Private Cloud platform provides customers with an advanced automation and orchestration layer. The process automation layer facilitates ongoing operational and support tasks for IZO TM Private Cloud management such as user management, performance management, alerting and service assurance management. Cloud orchestration helps in creating, updating and managing IT resources and related software components as a single unit, deploying them in an automated, reusable template. Snapshots, applications and OS images can also be created as templates. IZO TM Private Cloud s capabilities, delivered through its web portal, provide various options to administrators and authorised end users to provision and manage resources on the fly. This section discusses the following IZO TM Private Cloud orchestration capabilities: Launching VMs in a zone You can spin up VMs in a zone based on your IT requirements by choosing the required hypervisor, image, flavour and storage. When launching a VM, you can also schedule snapshots of it. To launch a VM in a zone: 1. Select a zone environment. 2. Navigate to the TIERS section of the environment. 3. Click the LAUNCH VM button on the required zone tab to display the INSTANCE page. 4. In the Instance Name field, type your preferred name. 34

35 Note: Fields with drop-downs have pre-configured options from the Tata Communications admin. 5. From the Hypervisor Choice drop-down, choose your preference. 6. From the Image drop-down, choose your preference. 7. From the Flavour drop-down, choose your preference. 8. From the Storage drop-down, choose your preference. 9. From the Key Pair drop-down, choose your preference. Selecting a Key Pair is optional. You can either create or import a key pair by selecting + in the Key Pair field. 10. In the Schedule Snapshot field, select Yes or No. 11. From the Schedule Snapshot drop-down, choose your preference. 35

36 12. Click LAUNCH INSTANCE. The following confirmation message is displayed along with the Request Id for the VM Instance: Once the request ID has been processed, the VM is reflected in the Zone page. VM Actions You can perform various VM actions, the options for which are available on the Zone dashboard. 36

37 Possible actions are as listed in the table: VM Actions Description Shut off/start VM Suspend/resume VM VM is shut down, closing all the running applications (comparable to shut down option on a PC). VM is inactive and the contents are stored on the disk (comparable to hibernate option on a PC). Soft reboot VM A type of VM restart where the VM restarts without the need to interrupt the power. Attach volume Additional volumes can be attached to the VM. (additional volumes have to be created first, under the storage tab in Environments.) Pause/unpause VM VM is inactive and the VM content is stored in RAM (comparable to sleep option on a PC). Terminate VM Hard reboot VM VM is terminated and no further actions can take place on the VM, until the VM is relaunched. A type of VM restart in which the power to the VM is physically turned OFF and back ON again. Configuring firewall rules IZO TM Private Cloud s portal enables you to define the rules on its deployed firewalls. To configure firewall rules: 1. Click the Environment s FIREWALL RULES tab. 2. Select the firewall in which you want the rules to be applied. In the example shown below, only one VDOM was selected for the environment. You can select multiple VDOMs for your environment, in which case you must select the one in which you want to configure firewall rules. 37

38 3. In the RULES table, click Add to configure a firewall rule. 4. From the SOURCE ZONE drop-down, select your preference. Its IP address is auto-populated in the SOURCE ADDRESS field. 5. From the DESTINATION ZONE drop-down, select your preference. Its IP address is auto-populated in the SOURCE ADDRESS field. 6. From the SERVICE drop-down, select the required service types. 7. From the ACTION drop-down, select whether you want to allow or deny the configured rule. 38

39 8. Click Save. The message Firewall rule creating initiated! appears with a Request Id. On clicking this, you will be redirected to the firewall rule creation ticket. Once the firewall rule has been created, it will be reflected in the FIREWALL RULES page. 39

40 Viewing network topology Based on the launched VMs, security profiles and firewalls added, IZO TM Private Cloud creates a network topology for a particular environment. You can view it in the Network Topology tab of an environment to better understand the connectivity of your infrastructure. 40

41 8. Zones Introduction A zone refers to a logical network (VLAN) segregated through a firewall. When an environment is created, one zone is created with the single tier or double tiers of the environment. You can create multiple zones within an environment to launch VMs. A zone refers to a logical network (VLAN) segregated through a firewall. This section covers the following topics: Navigating to a zone To navigate to a zone: 1. Navigate to the ENVIRONMENTS page. 2. Select the environment that contains the zone to which you want to navigate. This displays the ENVIRONMENT DETAILS tab. 3. Scroll down to the TIERS section. All environment tiers and zones are displayed. 41

42 Creating a zone To create a zone in a tier: 1. Navigate to the TIERS section of the ENVIRONMENT DETAILS tab. 2. Click the + icon in the required Tier. The ADD ZONE page is displayed. 42

43 Note: Fields with drop-downs have pre-configured options from the Tata Communications admin. Note: Note that the Environment Name and Tier Name fields are auto-populated. 3. In the Zone Name field, type the name of the zone. 4. From the Production IP Range drop-down, choose your preferred IP address management method. On selecting this, the Number of IP(s) field appears. 5. In the Number of IP(s) field, type the number of IP addresses you wish to add to the zone. 6. From the Hypervisor Choice drop-down, choose your preference. 7. From the Image drop-down, choose your preferred OS for VMs. 8. From the Flavour drop-down, choose your preferred VM configurations. 9. From the Storage drop-down, choose your preferred method. 10. Click Save. The following confirmation message is displayed: 43

44 You will then be directed to the TIERS section of the ENVIRONMENT DETAILS tab with the new zone displayed. Creating volumes in a zone You can create additional volumes under the STORAGE tab of an environment. Alternatively, you can perform this task by selecting Attach Volumes from the ACTION drop-down of the VM on a zone s dashboard. To create volumes in a zone: 1. Choose the environment to which you want to attach a volume. The ENVIRONMENT DETAILS tab of the environment selected is displayed. 2. Click STORAGE. The STORAGE TAB is displayed. 3. Click CREATE VOLUME in the free volumes section. The Create Volume dialogue box is displayed. 44

45 4. In the Create Volume dialogue box: a. In the Name field, type the volume name. b. From the Hypervisor drop-down, select your preference. c. From the Type drop-down, select the storage type. d. In the Size (in GB) field, enter the volume size. Note: The volume size must always be a multiple of Click CREATE. The message Create Volume Initiated with a Request Id appears. On clicking the Request Id, you will be redirected to the Volume creation ticket. 45

46 The created volume appears in the FREE VOLUMES section. Attaching a volume to a VM To attach a volume to a VM: 1. Choose a volume from the FREE VOLUMES section in the STORAGE tab of an Environment. 2. From the Actions drop-down of the volume, click Attach Volume. 3. In the dialogue box that appears, select the VM to which you want to attach the volume and click ATTACH. 46

47 The message Attach Volume operation is scheduled appears. 4. In the message dialogue box, click OK. Once the volume is attached, it appears in the ATTACHED VOLUME section. You can detach a volume by selecting Detach Volume in the ACTIONS row of a volume. 47

48 9. ITSM (IT service management) Introduction IT Service Management (ITSM) ticketing tool is a flagship feature of Tata Communications IZO TM Private Cloud. ITSM provides a comprehensive audit of the changes made to your cloud environment, from the date of its creation, to meet industry compliance mandates. The tickets are assigned to Tata Communications Global Service Management Centre (GSMC) Cloud Operations team, which provides full streamed support services to ensure optimal performance and prompt resolution. The time taken to resolve issues depends on the commitment given in the Service Level Agreements (SLAs) and the issues complexity. There are two types of tickets: incidents and requests. This section covers both in the following topics: Incidents You can raise an incident ticket when there is a deviation from regular operation of the features of the portal, such as the VM crashing. Incident tickets are created proactively for managed assets. For unmanaged assets, you have to report the incidents by creating a new incident. A. Creating an incident To create an incident: 1. In the left navigation pane, click TICKETS. 2. In the expanded list of options, click Incident to display the incident drop-down. 48

49 3. Click Create to display the INCIDENT page. 4. From the Issue Type drop-down, select your preference. 5. From the Impact drop-down, select your preference. 6. In the Short Description field, briefly describe the incident. 7. In the Description field, type in the incident details. 8. In the Attachment field, click Choose File to attach any files relevant to the incident. 49

50 9. Click Submit. The below message displays: 10. In the message dialog box, click OK. To display the incident details. B. Viewing incidents 1. In the left navigation pane, click TICKETS. 2. In the expanded list of options, click Incident to display the incident drop-down. 3. Click View to display the SUMMARY page.: 50

51 Service requests A service request is raised for every action performed on the portal. Although self-provisioning is available, the GSMC Cloud Operations team can also take provisioning steps. The user can raise a service request to provision the resources, and the ticket will be assigned to the GSMC Cloud Operations team. A. Creating a service request To create a service request: 1. In the left navigation pane, click TICKETS. 2. In the expanded list of options, click Incident to display the incident drop-down. 3. Click Create to display the REQUEST page. 4. From the SR Type drop-down, select your request preference. 5. From the Impact drop-down, select the level of impact. 51

52 6. In the Short Description field, type a short description of the Service Request. 7. In the Description field, type the Service Request details. 8. In the Attachment field, click Choose File to attach any files relevant to the service request. 9. Click Submit. The below message will appear: 52

53 10. In the message dialog box, click OK to display service request details. 53

54 B. Viewing service requests To view service requests: 1. In the left navigation pane, click TICKETS. 2. In the expanded list of options, click Request to display the request drop-down. 3. Click View to display the REQUESTS SUMMARY page. 54

55 10. CMDB (Configuration Management Database) Introduction The configuration management database (CMDB) displays all the information about assets deployed, classified by type, location and other parameters. The configuration management database (CMDB) displays all information about assets deployed, classified by type, location, and other parameters. The CMDB icon on the left navigation pane displays the navigation options to the CMDB SUMMARY and CMDB LIST pages. The CMDB SUMMARY page displays assets by type, location, category and status subscription-wise. The page includes Service and Engagement drop-downs that enable you to select a subscription and view the assets engaged with that subscription. The CMDB SUMMARY page is further divided into the Total Assets, Virtual Machines, Volumes and Load Balancers tabs. 55

56 The CMDB LIST page displays a detailed list of all the assets engaged with the portal. 56

57 11. The home dashboard Introduction The home dashboard displays a list of all virtual resources and their overall consumption. The dashboard displayed below shows resource utilization in IPC and incidents logged. 57

58 You can select a resource type from the IPC drop-down displayed on the dashboard to view the utilisation of the resource. You can view incidents by priority or category by selecting the respective option in the ITSM drop- down. 58

59 12. User roles and activities Three types of user roles are pre-configured by Tata Communications for all users of the IZO TM Private Cloud Portal: 1. Master user 2. Power user 3. Standard user Each user role has a set of tasks associated with it, and a user can perform the tasks pre-defined for their role. The table below displays the permissions for each: Activities Master user Power user Standard user Create business units Yes No No Assign users Yes No No Create VPN and VPN users Yes No No Create environments Yes Yes No Create firewall rules Yes Yes Yes Launch VMs Yes Yes Yes Perform VM actions Yes Yes Yes View/ create tickets Yes Yes Yes View asset summary Yes Yes Yes 59

60 13. Service variants Tata Communications offers four VM configurations, details of which are displayed in the table below. The standard deliverables and service levels vary depending on the IZO TM Private Cloud type, i.e. managed or unmanaged, and whether you are receiving service in India or elsewhere (e.g. USA/UK/Singapore). IZO TM Private Cloud features by plan Tiny Bronze Silver Gold vcpu Virtual machine memory (in GB - committed) Virtual machine disk space (in GB* - committed) % uptime guarantee** Signed SLA Signed SLA Signed SLA Signed SLA VM high availability Default Default Default Default Operating system options*** Yes Yes Yes Yes For India only Data transfer (GB/month India only) Committed IOPS for SAS storage Customers in the UK and Singapore must subscribe to one of Tata Communications capped bandwidth plans (up to 4 Mbps per VPS, which can be pooled, when required, to meet greater bandwidth demands) for an additional monthly charge. Customers in India may purchase additional data transfers in increments of 1 GB. * Including operating system partition. It is recommended to keep 50 GB for OS partition and additional space for applications and data requirements ** Managed VM service type has a 99.9% guarantee on individual VM level and platform level, whereas Unmanaged VM has the same uptime guarantee on Platform level only. *** Operating system will be charged in addition. Freely available OS environment is bundled. Note: Additional vcpu, RAM and storage are available at additional cost. 60

61 Tata Communications Limited VSB, Mahatma Gandhi Road, Fort Mumbai, INDIA Tata Communications IZO TM Private Cloud Team Tata Communications. All rights reserved. TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries. 61