StorSimple Data Protection Console Software. Release Notes

Transcription

1 StorSimple Data Protection Console Software Release Notes Version RC1 December, 2011

2 Table of Contents Welcome... 3 Issues Resolved in Version RC Release Notes for Version RC Contacting Technical Support... 5 Page 2 of 5

3 Welcome Thank you for purchasing StorSimple s Data Protection Console Software. This document provides release notes identifying open issues in software version RC1 for this product. Issues Resolved in Version RC1 The following issues have been addressed in version RC1 of StorSimple Data Protection Console Software. ID Summary CSC-1664 When creating a new Policy or updating an existing one and then enabling the Expire schedule feature, the Data Protection Policy dialog will abruptly close and exit with "Unable to perform action on 'Policies'. stop can't be before start" CSC-1667 Backup/restore fails with 'Invalid Operation' or 'VSS Requestor Exception' when restore/backup is in progress CSC-1684 Help menu item "Help On StorSimple Data Protection" is not functional Release Notes for Version RC1 The following are the release notes for version RC1 for the StorSimple Data Protection Console Software. ID Summary Comments and/or Workarounds CSC-2993 Clone or Restore of volumes using SSDP console and Hyper-V VSS Writer may fail with "The operation timed out while attempting to surface the volume '<volume name>' error. Please consult The problem is transient as per the Microsoft documentation. The operation needs to be retried and it should succeed. Page 3 of 5

4 the documentation for possible causes (BackupException)". CSC-2992 Backup jobs initiated from SSDP using Hyper-V VSS Writer may fail with "The VSS operation 'DoSnapshotSet' failed with the following error code: HoldWritesTimeout. (COMException)". The issue is seen when the VMs are loaded heavily and the system is unable to hold I/O writes. This can be a transient problem. As per the Microsoft documentation, the user should retry the operation after ten minutes. CSC-2961 A restore operation of a volume into a NTFS folder fails. The backup restore operation fails if it does not find the NTFS folders during restore. As a work-around, when NTFS folders are part of the imported backups they should be create before attempting the restore operation. This issue will be addressed in the future releases. CSC-2214 The creation of a Snapshot/Cloud Snapshot/Cloud Clone through DPC fails with the error "An unexpected shadow copy ID was found in the BCD". This issue occurs when a snapshot operation in progress is canceled/aborted and another operation is started subsequently. As per the Microsoft MSDN documentation, upon deleting or canceling a snapshot operation, the VSS subsystem can deliver the creation and cancellation events out of order and cause the issue reported in the DPC. CSC-1573 The StorSimple Data Protection installation's Disk Cost utility does not provide accurate information. The Disk Cost utility does not always provide accurate information regarding space needed for installation versus what is available. As a work around, please refer to the Windows Explorer to determine if the required space needed for installation is available. CSC-1424 Installation of MMC requires the.net 3.5 feature. When installing onto Windows 2008 R2, the.net 3.5 Framework cannot be automatically installed. It must be added manually through the Server Manager/Features application. CSC-970 The installation does not indicate absence of internet connection when attempting to download and install the The installation will automatically attempt to install the Microsoft.Net Framework if it is not already present on the system. Please ensure that the system has Page 4 of 5

5 Microsoft.Net Framework. internet connectivity before starting the installation. CSC-789 Steps to remove stale entries, if MMC is uninstalled and a new version is installed. The steps to cleanup stale entries during MMC reinstall are: - Uninstall the old build. - Backup contents inside "C:\ProgramData\StorSimple" for Disaster Recovery as needed. Then clean up the "C:\ProgramData\StorSimple" folder contents. - Install the new build. CSC-970 The installation does not indicate absence of internet connection when attempting to download and install the Microsoft.Net Framework. The installation will automatically attempt to install the Microsoft.Net Framework if it is not already present on the system. Please ensure that the system has internet connectivity before starting the installation. Contacting Technical Support Should you encounter any issues with your StorSimple Data Protection Console Software, please do not hesitate to contact StorSimple Technical Support at: Telephone: STORSIMPLE ( ) support@storsimple.com Web: Please contact StorSimple technical support to create your support account to allow access to product documentation and other resources including software images, technical reports, release notes, and other collateral using StorSimple s File Transfer Protocol (FTP) server at: ftp://ftp.storsimple.com The release notes are also posted on StorSimple s documentation site at: Page 5 of 5