Windows 7, Enterprise Desktop Support Technician

Transcription

1 Module Windows 7, Enterprise Desktop Support Technician MOC 6292A (1,4,8) Cursusmateriaal Windows 7, Enterprise Desktop Support Technician Assessment Ja Proefexamen Ja Week nr. 1 (1 dag klassikale training) Introductie MILES Cursus Uitleg leer componenten Klassikale onderwerpen: Troubleshooting Hardware Failures Security Opleidings component Klassikaal Vervolg week nr. 1 Zelfstudie: Herhaling behandelde onderwerpen. : : 1 Troubleshooting Hardware Failures Part 1-Lesson 1: Using Windows 7 Hardware Troubleshooting Tools (60 min.) Part 1-Lesson 2: Troubleshooting Hardware Components (30 min.) : 2 Networking Part 2-Lesson 1: troubleshooting network connectivity (45 min.) Part 2-Lesson 2: troubleshooting name Resolution (20 min.) Part 2-Lesson 3: troubleshooting wireless networks(45 min) : 3 Printers Part 3-Lesson 1: troubleshooting network printers (25 min.) : 4 Security Part 4-Lesson 1: authenticating users (25 min.) - 1 -

2 Week nr. 2 Zelfstudie: Herhaling behandelde onderwerpen + voorbereiding 2 de lesblok. : : 4 Security Part 4-Lesson 2: configuring and troubleshooting internet explorer security (40 min.) Part 4-Lesson 3: using encryption to control access to data(40 min) : 5 Protecting Client Systems Part 5-Lesson 1 Resolving Malware issues (30 min.) : 6 Understanding and Troubleshooting Remote Access Connections Part 6-Lesson 1: understanding vpn client connections (120 min.) Part 6-Lesson 2:understanding directaccess client connections (45 min.) Week nr. 3 (2 dagen klassikale training) Opleidings component Assessment behandelde stof week 1 en voorbereiding in week 1. Klassikale onderwerpen: Networking Protecting Client Systems Understanding and Troubleshooting Remote Access Connections l Performance Troubleshooting Software Issues Week nr.3 Zelfstudie: Herhaling behandelde onderwerpen : 6 Understanding and Troubleshooting Remote Access Connections Part 6-Lesson 1: understanding vpn client connections (120 min.) Part 6-Lesson 2:understanding directaccess client connections (45 min.) : 7 Updates Part 7-Lesson 1: updating software (45 min.) : 8 Performance Part 8-Lesson 1: forwarding events (30 min.) Part 8-Lesson 2: troubleshooting performance problems (45 min.) - 2 -

3 Week nr. 4 Zelfstudie/voorbereiding examen. : : 9 Troubleshooting Software Issues Part 9-Lesson 1: understanding and Resolving installation failures (30 min.) Part 9-Lesson 2: Resolving software configuration and compatibility issues (30 min.) Week nr. 5 Let s just do it! UW EXAMEN STAAT GEPLAND OP - 3 -

4 Skills measured by Exam This exam measures your ability to accomplish the technical tasks listed in the following table. The percentages indicate the relative weight of each major topic area on the exam. Identifying Cause of and Resolving Desktop Application Issues (20 percent) Identify and resolve new software installation issues. o This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing Identify and resolve software configuration issues. o This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image Identify cause of and resolve software failure issues. o This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system Identifying Cause of and Resolving Networking Issues (23 percent) Identify and resolve logon issues. o This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance Identify and resolve network connectivity issues. o This objective may include but is not limited to: determining scope of issue; determining whether it s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway Identify and resolve names resolution issues. o This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes Identify and resolve network printer issues. o This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues Managing and Maintaining Systems That Run Windows 7 Client (21 percent) Identify and resolve performance issues. o This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory Identify and resolve hardware failure issues. o This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken - 4 -

5 Supporting Mobile Users (18 percent) Identify and resolve wireless connectivity issues. o This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices Identify and resolve remote access issues. o This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources Identifying Cause of and Resolving Security Issues (18 percent) Identify and resolve Windows Internet Explorer security issues. o This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates Identify and resolve issues due to malicious software. o This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control Identify and resolve encryption issues. o This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management Identify and resolve software update issues. o This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications Note: This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items