Avaya one-x Communicator Centralized Administration Tool

Size: px
Start display at page:

Download "Avaya one-x Communicator Centralized Administration Tool"

Transcription

1 Avaya one-x Communicator Centralized Administration Tool August 2010

2 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User. License type(s) Named User License (NU). End User may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named User, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as shrinkwrap or clickwrap license accompanying or applicable to the Software ( Shrinkwrap License ). The text of the Shrinkwrap License will be available from Avaya upon End User s request (see Third-party Components for more information). Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ( Third Party Components ), which may contain terms that expand or limit rights to use certain portions of the Product ( Third Party Terms ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: 2 Administering Avaya one-x Communicator R6 August 2010

3 Trademarks Avaya, the Avaya logo, Avaya one-x Communicator, Avaya one-x Portal, Avaya Aura, Avaya Communication Manager, Application Enablement Services, Avaya Video Telephony Solution, Modular Messaging, and Conferencing are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: support Administering Avaya one-x Communicator R6 August

4 4 Administering Avaya one-x Communicator R6 August 2010

5 Contents Chapter 1: Introduction...7 About this guide...7 Centralized Administration Tool overview...7 Chapter 2: Configuring Login settings...9 Login settings...9 Allow auto-login...10 Allow saving login credentials...10 Allow saving login password...10 Allow My Computer login mode...10 Allow Desk Phone login mode...10 Allow Other Phone login mode...10 Save...10 Open...11 Specifying Login settings...11 Modifying Login settings...11 Chapter 3: Configuring Auto-configure settings...13 Auto-configure settings...13 Group...14 Auto-configure at startup...14 Specify a date and time after which the clients must auto-configure at startup...14 Server...14 Server Directory...14 Server File...14 Save...15 Open...15 Enhancing Auto-configure settings...15 Modifying Auto-configure settings...15 Chapter 4: Configuring Dialing Rules...17 Dialing Rules settings...17 Add...18 Add Rule dialog box field descriptions...18 Remove...20 Save...20 Open...20 Configuring Dialing Rules...20 Modifying Dialing Rules...20 Chapter 5: Customizing call log settings...23 Customize settings...23 Save...23 Open...24 Specifying call log settings...24 Modifying call log settings...24 Chapter 6: Configuring features...25 Features settings...25 Administering Avaya one-x Communicator R6 August

6 Allow video...25 Portal...25 Allow Citrix mode bit Windows...25 Changing features settings...26 Index Administering Avaya one-x Communicator R6 August 2010

7 Chapter 1: Introduction About this guide This Centralized Administration Tool guide describes how to configure different Avaya one- X Communicator settings. Centralized Administration Tool overview Centralized Administration Tool is a graphical user interface (GUI) stand-alone tool that allows you to configure different Avaya one-x Communicator settings. This tool saves all the settings in XML files. These files can be imported to multiple computers thereby supporting largescale deployments. You can configure the following settings by clicking the corresponding tabs: Login Auto-configure Dialing Rules Customize Features Administering Avaya one-x Communicator R6 August

8 Introduction 8 Administering Avaya one-x Communicator R6 August 2010

9 Chapter 2: Configuring Login settings Login settings Avaya one-x Communicator uses the settings defined in the login.xml file to control enduser Login settings. You can create this file manually in a text editor or by using the Centralized Administration tool. Sample login.xml file <?xml version="1.0" encoding="utf-8"?> <Login xmlns:xsi=" xmlns:xsd=" xmlns=" <AllowAutoLogin>true</AllowAutoLogin> <RememberLoginCredentials>true</RememberLoginCredentials> <RememberLoginPassword>true</RememberLoginPassword> <AllowMyComputerLogin>true</AllowMyComputerLogin> <AllowDeskPhoneLogin>true</AllowDeskPhoneLogin> <AllowOtherPhoneLogin>true</AllowOtherPhoneLogin> <NetworkRegion>-1</NetworkRegion> </Login> You can save this file either in the user path or in the installation path and also in both paths. The user path is C:\Documents and Settings\<user>\Application Data\Avaya \Avaya one-x Communicator directory in case of Microsoft Windows XP and C:\Users \<user>\appdata\roaming\avaya\avaya one-x Communicator directory in case of Microsoft Windows Vista and Microsoft Windows 7. The installation path is C:\Program Files\Avaya\Avaya one-x Communicator directory in case of Microsoft Windows XP and C:\Program Files (x86)\avaya \Avaya one-x Communicator directory in case of Microsoft Windows Vista and Microsoft Windows 7. If you specify the same parameter in the login.xml file in either of the paths, the parameter specified in the installation path overrides the one specified in the user path. Instead of manually creating the login.xml file, you can open the tool, enter the appropriate information in the fields, and then save the settings to create the login.xml file. If desired, you can also update the login.xml file using this tool. Administering Avaya one-x Communicator R6 August

10 Configuring Login settings Allow auto-login List box to specify whether to prevent the use of auto-login feature. By default, Avaya one-x Communicator allows the use of Auto-login feature. Allow saving login credentials List box to specify whether the user needs to enter extension or user name and password for every login. By default, Avaya one-x Communicator saves login credentials, and the user does not need to enter extension or user name and password for every login. Allow saving login password List box to specify whether the user needs to enter the password at every login. By default, Avaya one-x Communicator saves login password, and the user does not need to enter password for every login. Allow My Computer login mode List box to specify whether to prevent the use of My Computer mode at login. By default, Avaya one-x Communicator allows the use of My Computer mode at login. Allow Desk Phone login mode List box to specify whether to prevent the use of Desk Phone mode at login. By default, Avaya one-x Communicator allows the use of Desk Phone mode at login. Allow Other Phone login mode List box to specify whether to prevent the use of Other Phone mode at login. By default Avaya one-x Communicator allows the use of other Phone mode at login. Save Button to save the Avaya one-x Communicator Login settings. 10 Administering Avaya one-x Communicator R6 August 2010

11 Specifying Login settings Open Button to open the existing login.xml file for editing. Specifying Login settings Use the Login tab to specify how the end user logs in to Avaya one-x Communicator. 1. Click the Login tab. 2. Enter the appropriate information. 3. Click Save to save the Login settings. Modifying Login settings You can also use the Login tab to modify the existing Login settings. 1. Click the Login tab. 2. Click Open. 3. Select the login.xml file. 4. Click Open to populate the Login settings. 5. Modify the appropriate information, and click Save to update the Login settings. Administering Avaya one-x Communicator R6 August

12 Configuring Login settings 12 Administering Avaya one-x Communicator R6 August 2010

13 Chapter 3: Configuring Auto-configure settings Auto-configure settings Avaya one-x Communicator retrieves the Auto-configure settings from the 46xxsettings.txt file. Using the discover.xml file, you can enhance Auto-configure to retrieve data for a specific user group, automatically run at startup, and use a settings file that cannot be discovered through DHCP. You can create this file manually in a text editor or by using the Centralized Administration tool. Sample discover.xml file <?xml version="1.0" encoding="utf-8"?> <Discover xmlns:xsi=" xmlns:xsd=" xmlns=" <AutoRun>true</AutoRun> <AutoRunDateTime> T23:59:59</AutoRunDateTime> <Server> </Server> <ServerDirectory>AvayaEndpoints/</ServerDirectory> <ServerFile>My46xxsettings.txt</ServerFile> <Group>414</Group> </Discover> You can save this file either in the user path or in the installation path and also in both paths. The user path is C:\Documents and Settings\<user>\Application Data\Avaya \Avaya one-x Communicator directory in case of Microsoft Windows XP and C:\Users \<user>\appdata\roaming\avaya\avaya one-x Communicator directory in case of Microsoft Windows Vista and Microsoft Windows 7. The installation path is C:\Program Files\Avaya\Avaya one-x Communicator directory in case of Microsoft Windows XP and C:\Program Files (x86)\avaya \Avaya one-x Communicator directory in case of Microsoft Windows Vista and Microsoft Windows 7. If you specify the same parameter in the discover.xml file in either of the paths, the parameter specified in the installation path overrides the one specified in the user path. Instead of manually creating the discover.xml file, you can open the tool, enter the appropriate information in the fields, and then save the settings to create the discover.xml file. If desired, you can also update the discover.xml file using this tool. Administering Avaya one-x Communicator R6 August

14 Configuring Auto-configure settings Group Field to enter the dedicated user group identifier. By default, Avaya one-x Communicator does not specify a group when retrieving settings from the 46xxsettings.txt file. Auto-configure at startup List box to specify whether you want Avaya one-x Communicator to run Auto-configure at all startups. By default, Avaya one-x Communicator runs only at first startup after installation and never again. Specify a date and time after which the clients must autoconfigure at startup. Check box to specify the date and time after which Avaya one-x Communicator must run Autoconfigure at startup. Avaya one-x Communicator runs Auto-configure at startup if the time specified is after the last Auto-configure-at-startup attempt. Selecting this check box enables the Date and Time fields. Server Field to enter the IP address of the Web server that hosts the settings file. Use only if Avaya one-x Communicator cannot retrieve the Web server address from the DHCP server. This usually happens when Avaya one-x Communicator is running over a virtual private network. Server Directory Field to enter the directory of the settings file used during Auto-configure. Use only if a server has been specified in the Server field, and the settings file is present in a directory on that Web server. Server File Field to enter the name of the settings file to be used during Auto-configure. Use only if this name of this settings file is not 46xxsettings.txt. 14 Administering Avaya one-x Communicator R6 August 2010

15 Enhancing Auto-configure settings Save Button to save the Avaya one-x Communicator Auto-configure settings. Open Button to open an existing discover.xml file. Enhancing Auto-configure settings Use the Auto-configure tab to enhance the auto-configure settings. 1. Click the Auto-configure tab. 2. Enter the appropriate information. 3. Click Save to save the Avaya one-x Communicator Auto-configure settings. Modifying Auto-configure settings You can also use the Auto-configure tab to modify the existing Auto-configure settings. 1. Click the Auto-configure tab. 2. Click Open. 3. Select the discover.xml file. 4. Click Open to populate the Auto-configure settings. 5. Modify the appropriate information, and click Save to update the Avaya one-x Communicator Auto-configure settings. Administering Avaya one-x Communicator R6 August

16 Configuring Auto-configure settings 16 Administering Avaya one-x Communicator R6 August 2010

17 Chapter 4: Configuring Dialing Rules Dialing Rules settings If the default dialing rules in Avaya one-x Communicator are not set correctly, you can set these rules by specifying patterns in the dialingrules.xml file. You can create this file manually in a text editor or by using the Centralized Administration tool. Note: You can specify the dialing rules other than the default ones in the 46xxsettings.txt file. Sample dialingrules.xml file <DialingRulesPatternList xmlns=" <DialingRulesPattern> <type>0</type> <pattern>^411</pattern> <substring>9</substring> <minlength>3</minlength> <maxlength>3</maxlength> <deletelength>0</deletelength> </DialingRulesPattern> <DialingRulesPattern> <type>0</type> <pattern>^911</pattern> <substring>9</substring> <minlength>3</minlength> <maxlength>3</maxlength> <deletelength>0</deletelength> </DialingRulesPattern> <DialingRulesPattern> <type>0</type> <pattern>^[0-9]811</pattern> <substring>91888</substring> <minlength>10</minlength> <maxlength>11</maxlength> <deletelength>4</deletelength> </DialingRulesPattern> <DialingRulesPattern> <type>0</type> <pattern>811</pattern> <substring>92800</substring> <minlength>10</minlength> <maxlength>11</maxlength> <deletelength>3</deletelength> </DialingRulesPattern> <DialingRulesPattern> <type>1</type> <pattern>9888</pattern> Administering Avaya one-x Communicator R6 August

18 Configuring Dialing Rules <substring>777</substring> <minlength>10</minlength> <maxlength>15</maxlength> <deletelength>4</deletelength> </DialingRulesPattern> <DialingRulesPattern> <type>1</type> <pattern>[0,9]1800</pattern> <substring>666</substring> <minlength>10</minlength> <maxlength>14</maxlength> <deletelength>5</deletelength> </DialingRulesPattern> </DialingRulesPatternList> Order is important. Avaya one-x Communicator returns the transformed string after the first pattern match and does not apply the subsequent rules, including the default ones. You can save this file either in the user path or in the installation path and also in both paths. The user path is C:\Documents and Settings\<user>\Application Data\Avaya \Avaya one-x Communicator directory in case of Microsoft Windows XP and C:\Users \<user>\appdata\roaming\avaya\avaya one-x Communicator directory in case of Microsoft Windows Vista and Microsoft Windows 7. The installation path is C:\Program Files\Avaya\Avaya one-x Communicator directory in case of Microsoft Windows XP and C:\Program Files (x86)\avaya \Avaya one-x Communicator directory in case of Microsoft Windows Vista and Microsoft Windows 7. If you specify the same parameter in the dialingrules.xml file in either of the paths, the parameter specified in the installation path overrides the one specified in the user path. Instead of manually creating the dialingrules.xml file, you can open the tool, enter the appropriate information in the fields, and then save the settings to create the dialingrules.xml file. If desired, you can also update the dialingrules.xml file using this tool. You can use the mouse to change the order of the rules in the list by dragging and dropping. Add Button to open the Add Rule dialog box. Add Rule dialog box field descriptions Use this dialog box to specify a pattern match rule. 18 Administering Avaya one-x Communicator R6 August 2010

19 Dialing Rules settings Pattern Field to enter a regular expression. The pattern can exist anywhere in the input string, not necessarily from the beginning or the end of the input string. Type List box to specify whether to apply the Dialable rule to all the outgoing numbers before storing the number in the call log or to apply the Normalize rule to all the incoming numbers before storing the number in the call log. Prefix Field to enter the string to be prefixed to the input string after deleting the specified number of characters. Delete Length Field to enter the number of characters, including the + character, to delete from the beginning of the input string. Minimum Length Field to enter the minimum length, including the + character, of the input string Maximum Length Field to enter the maximum length, including the + character, of the input string OK Button to add the pattern match rule and close the Add Rule dialog box. Cancel Button to cancel adding the pattern match rule and close the Add Rule dialog box. Administering Avaya one-x Communicator R6 August

20 Configuring Dialing Rules Remove Button to remove an existing pattern match rule. Save Button to save the Avaya one-x Communicator dialing rules settings. Open Button to open the existing dialingrules.xml file. Configuring Dialing Rules Use the Dialing Rules tab to customize the dialing rules settings. 1. Click the Dialing Rules tab. 2. Click Add to open the Add Rule dialog box. 3. Enter the appropriate information. 4. Click OK to add a new pattern match rule. 5. Click Save to save the Dialing Rules settings. Modifying Dialing Rules you can also use the Dialing Rules tab to modify the existing Dialing Rules settings. 1. Click the Dialing Rules tab. 2. Click Open. 3. Select the dialingrules.xml file. 20 Administering Avaya one-x Communicator R6 August 2010

21 Modifying Dialing Rules 4. If you want to add a pattern match rule, select a rule and click Remove. 5. If you want to add additional pattern match rules, click Add to open the Add Rule dialog box, enter the appropriate information and click OK. 6. Click Save to update the Dialing Rules settings. Administering Avaya one-x Communicator R6 August

22 Configuring Dialing Rules 22 Administering Avaya one-x Communicator R6 August 2010

23 Chapter 5: Customizing call log settings Customize settings Avaya one-x Communicator uses the settings defined in the customize.xml to control display of call name and call number in the call log. If the call name does not exist, Avaya one- X Communicator displays only the number. There are exceptional cases where the call name exists but Avaya one-x Communicator does not consider it because it is a non-descriptive system generated case. For such calls, you can edit the customize.xml file to force Avaya one-x Communicator to display both the call name and number for these calls. Sample customize.xml file <?xml version="1.0" encoding="utf-8"?> <CallLog xmlns:xsi=" xmlns:xsd=" xmlns=" <ShowCallNameAndNumberDefault>true</ShowCallNameAndNumberDefault> </CallLog> You can save this file either in the user path or in the installation path and also in both paths. The user path is C:\Documents and Settings\<user>\Application Data\Avaya \Avaya one-x Communicator directory in case of Windows XP and C:\Users\<user> \AppData\Roaming\Avaya\Avaya one-x Communicator directory in case of Windows Vista and Windows 7. The installation path is C:\Program Files\Avaya\Avaya one-x Communicator directory in case of Windows XP and C:\Program Files (x86)\avaya\avaya one-x Communicator. If you specify the same parameter in the customize.xml file in either of the paths, the parameter specified in the installation path overrides the one specified in the user path. Instead of manually creating the customize.xml file, you can open the tool, enter the appropriate information in the fields, and then save the settings to create the customize.xml file. If desired, you can also update the customize.xml file using this tool. Save Button to save the Avaya one-x Communicator Customize settings. Administering Avaya one-x Communicator R6 August

24 Customizing call log settings Open Button to open the existing customize.xml file for editing. Specifying call log settings Use the Customize tab to forceavaya one-x Communicator to display the call name and number in the call log. 1. Click the Customize tab. 2. In the Show the call name and number in the call log fields, click Yes. 3. Click Save to save the Avaya one-x Communicator call log settings. Modifying call log settings You can also use the Customize tab to modify the existing call log settings. 1. Click the Customize tab. 2. Click Open. 3. Select the customize.xml file. 4. Click Open to populate the Show the call name and number in the call log field. 5. In the Show the call name and number in the call log settings, click Yes. 6. Click Save to update the call log settings. 24 Administering Avaya one-x Communicator R6 August 2010

25 Chapter 6: Configuring features Features settings When the user installs Avaya one-x Communicator, video and integration withavaya one-x Portal are installed by default. You can enable or disable those features after the user installs Avaya one-x Communicator. Use the Features tab to change the features to which the user can gain access. Allow video List box to specify whether the user can use the video features. Portal List box to specify whether the user can integrate Avaya one-x Communicator with Avaya one- X Portal. Allow Citrix mode List box to specify whether the user can run Avaya one-x Communicator in Citrix mode. 64-bit Windows List box to specify whether to enable or disable both video and Avaya one-x Portal integration or either of the two on 64-bit Windows. Administering Avaya one-x Communicator R6 August

26 Configuring features Changing features settings Use the Features tab to specify the Avaya one-x Communicator features that the user can access. 1. Click the Features tab. 2. Modify the appropriate information. 3. Click Save. 26 Administering Avaya one-x Communicator R6 August 2010

27 Index A Add Rule...18, 19 dialable...19 Length...19 Maximum Length...19 Minimum Length...19 normalize...19 Pattern...19 prefix...19 Auto-configure server file...14 settings...13, 15 Auto-login...10 C Call log settings modifying...24 specifying...24 Customize settings...23 D Dialing Rules...17, 20 settings...17 Dialing Settings Add...18 Open...20 F Remove...20 Features 64-bit Windows...25 Citrix...25 Portal...25 settings...25, 26 Video...25 G Group...14 L Legal notices...2 Login...9, 11 Open...11 settings...9 Login credentials saving...10 Login password...10 N Notices, legal...2 O Overview...7 S Server...14 Server Directory...14 Administering Avaya one-x Communicator R6 August

28 28 Administering Avaya one-x Communicator R6 August 2010

Implementing Avaya Flare Experience for Windows

Implementing Avaya Flare Experience for Windows Implementing Avaya Flare Experience for Windows 18-604043 Issue 1 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Manage Alarm Tool

Using Manage Alarm Tool Using Manage Alarm Tool Release 1.0 Issue 1 April 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

IP Office 6.1 Embedded Voic Mailbox User Guide

IP Office 6.1 Embedded Voic Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 08a - (18 August 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Administering Avaya Flare Communicator for ipad Devices and Windows

Administering Avaya Flare Communicator for ipad Devices and Windows Administering Avaya Flare Communicator for ipad Devices and Windows 01.AF June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office 9.0 IP Office Server Edition Reference Configuration

IP Office 9.0 IP Office Server Edition Reference Configuration IP Office 9.0 IP Office Server Edition Reference Configuration Release 9.0.3 15-604135 May 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

User Guide for Avaya Equinox Add-in for IBM Lotus Notes

User Guide for Avaya Equinox Add-in for IBM Lotus Notes User Guide for Avaya Equinox Add-in for IBM Lotus Notes Release 9.0 Issue 1 January 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Aura Call Center Elite Multichannel Documentation Roadmap

Avaya Aura Call Center Elite Multichannel Documentation Roadmap Multichannel Documentation Roadmap Release 6.4 Issue 2 April 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Agile Communication Environment Communicator Add-in User Guide

Avaya Agile Communication Environment Communicator Add-in User Guide Avaya Agile Communication Environment Communicator Add-in User Guide Release 3.0 April 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide IP Office Essential Edition - Quick Version Embedded Voicemail User Guide 15-604067 Issue 09a - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure

More information

Avaya Software Keycode Installation Guide

Avaya Software Keycode Installation Guide Avaya Software Keycode Installation Guide 2010 Avaya Inc. P0607323 04 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010)

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010) Mailbox Mode User Guide 15-601131 Issue 11b - (15 May 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Client Applications Configurator User Guide

Avaya Client Applications Configurator User Guide Avaya Client Applications Configurator User Guide Release 6.3 02-604198 Issue 02.01 February 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Administering Avaya Flare Experience for ipad Devices and Windows

Administering Avaya Flare Experience for ipad Devices and Windows Administering Avaya Flare Experience for ipad Devices and Windows 01.AF December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Intuity Mailbox Mode User Guide

IP Office Intuity Mailbox Mode User Guide Intuity Mailbox Mode User Guide 15-601130 EN-S Issue 12b - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura System Platform Overview

Avaya Aura System Platform Overview Avaya Aura System Platform Overview Release 6.0 June 2010 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.3 NN44400-113 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya CallPilot Mini Message Networking User Guide

Avaya CallPilot Mini Message Networking User Guide Part No. P0989498 02.1 Avaya CallPilot Mini Message Networking User Guide 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Release Notes for Avaya Aura Appliance Virtualization Platform Release

Release Notes for Avaya Aura Appliance Virtualization Platform Release Release Notes for Avaya Aura Appliance Virtualization Platform Release 7.0.0.0 Release Notes Issue 1.0, August 24, 2015 2015 Avaya Inc. All rights reserved. Notice While reasonable efforts have been made

More information

Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client

Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client Enablement Services and Extension to Cellular (EC500) converged client Release 6.1.2 SP1 Release Notes Issue 1.0 23 August 2012 2012 Avaya

More information

IP Office Basic Edition

IP Office Basic Edition Norstar Mode - Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12f - (19 August 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Administering Avaya Flare Experience for Windows

Administering Avaya Flare Experience for Windows Administering Avaya Flare Experience for Windows Release 1.1 18-604156 Issue 4 September 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap Release 7.1 Issue 1 May 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Release 9.0

IP Office Release 9.0 Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 13a - (13 February 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Call Management System Documentation Roadmap

Avaya Call Management System Documentation Roadmap Documentation Roadmap Release 18 Issue 1 October 2015 2015, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

IP Office. TAPI Link Installation Issue 12a - (14 January 2013)

IP Office. TAPI Link Installation Issue 12a - (14 January 2013) TAPI Link Installation 15-601034 Issue 12a - (14 January 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013)

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013) Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12a (26 February 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Telset Administration

Telset Administration BCM Rls 6.0 Telset Administration Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Agile Communication Environment Mobility Application for BlackBerry

Avaya Agile Communication Environment Mobility Application for BlackBerry Avaya Agile Communication Environment Mobility Application for BlackBerry Release 2.3.2 NN10850-028, 04.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

System-wide Call Appearance (SWCA) Features Card. Avaya Business Communications Manager Release 6.0

System-wide Call Appearance (SWCA) Features Card. Avaya Business Communications Manager Release 6.0 System-wide Call Appearance (SWCA) Features Card Avaya Business Communications Manager Release 6.0 Document Status: Standard Document Number: NN40010-101 Document Version: 04.02 Date: October 2010 2010

More information

Using Avaya Flare Communicator for ipad Devices

Using Avaya Flare Communicator for ipad Devices Using Avaya Flare Communicator for ipad Devices Release 8.1 Issue 0.1 June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10a - (16 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Message Networking 6.3 GA Release Notes

Avaya Message Networking 6.3 GA Release Notes Avaya Message Networking 6.3 GA Release Notes July 07, 2014 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing,

More information

Using Avaya VDI Agent

Using Avaya VDI Agent Using Avaya VDI Agent Release 1 Issue 1 April 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Aura Messaging Web Access Feature Description

Avaya Aura Messaging Web Access Feature Description Avaya Aura Messaging Web Access Feature Description Release 6.3.1 Issue 2 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Using Avaya Aura Messaging Web Access

Using Avaya Aura Messaging Web Access Using Avaya Aura Messaging Web Access Release 6.3.1 Issue 4 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Upgrading Intelligent Customer Routing

Upgrading Intelligent Customer Routing Upgrading Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.2 Issue 3 October 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015)

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015) Avaya Embedded Voicemail User Guide (Intuity Mode) 15-604067 Issue 15b - (22 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Release Notes for Operation Support System Release

Release Notes for Operation Support System Release Release Notes for Operation Support System Release 1.2.0.1 Release Notes Issue 1.2.0.1, 12/10/2016 2016 Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Using Avaya VDI Communicator

Using Avaya VDI Communicator Using Avaya VDI Communicator Release 2.0 October 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Version: 04.01 Document Number: NN43001-123

More information

Avaya Aura 6.2 Feature Pack 3

Avaya Aura 6.2 Feature Pack 3 Avaya Aura 6.2 Feature Pack 3 WebLM 6.3.4 on VMware Release Notes Release 6.3.4 Issue: 1.2 October 2013 Copyright 2013 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement

More information

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business Release 9.1 December 2017 2014-2017, Avaya Inc. All Rights Reserved. 2014-2017, Avaya Inc. All Rights Reserved. Notice While

More information

Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager

Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager 16-603151 Issue 1 May 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Avaya Callback Assist Considerations for Avaya Call Management System

Avaya Callback Assist Considerations for Avaya Call Management System Avaya Callback Assist Considerations for Avaya Call Management System Release 4.6.2.0 December 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

IP Office Essential Edition Quick Version Phone Based Administration

IP Office Essential Edition Quick Version Phone Based Administration Quick Version Phone Based Administration - Issue 3b - (23 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals

Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals Release 2.3.2 NN10850-031, 05.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Avaya Aura Contact Center Documentation Roadmap Release 6.4 4400-113 Issue 05.02 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Release 9.1 02-604413 Issue 2 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Avaya Agent for Desktop Release Notes

Avaya Agent for Desktop Release Notes Avaya Agent for Desktop Release Notes Release 1.4.3 Issue 1.0 October 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes

Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes Release 6.1 Service Pack 1 February 2011 Issue 1 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide. Avaya Communication Server 1000 Release 7.

Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide. Avaya Communication Server 1000 Release 7. Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Number: P0888275 Document Version:

More information

Administering Avaya Control Manager for Avaya Agent for Desktop

Administering Avaya Control Manager for Avaya Agent for Desktop Administering Avaya Control Manager for Avaya Agent for Desktop Release 1.6.2 Issue 1 October 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

IP Office Essential Edition PARTNER Mode M7100 Phone User Guide

IP Office Essential Edition PARTNER Mode M7100 Phone User Guide PARTNER Mode M7100 Phone User Guide - Issue 3e - (22 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya 3100 Mobile Communicator - Web UI User Guide. Avaya 3100 Mobile Communicator Release 3.1

Avaya 3100 Mobile Communicator - Web UI User Guide. Avaya 3100 Mobile Communicator Release 3.1 Avaya 3100 Mobile Communicator - Web UI User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-110 Document Version: 04.04 Date: July 2010 2009 2010 Avaya

More information

Avaya one-x Communicator for Mac

Avaya one-x Communicator for Mac Avaya one-x Communicator for Mac Release 2.0.2.2 Release Notes Issue 1.0 2 nd November, 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Call Redirection Manager Snap-in Reference

Avaya Call Redirection Manager Snap-in Reference Avaya Call Redirection Manager Snap-in Reference Release 1.1 March 2016 2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS) Version 8.1.4-8076 Avaya Inc - External Distribution 1. Introduction WOS Enterprise 8.1.4-8076 is a feature release that

More information

Avaya IQ Report Designer

Avaya IQ Report Designer Avaya IQ Report Designer Release 5.0 April 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Release Notes for Avaya Proactive Contact 5.0 Agent. Release Notes for Avaya Proactive Contact 5.0 Agent

Release Notes for Avaya Proactive Contact 5.0 Agent. Release Notes for Avaya Proactive Contact 5.0 Agent Release Notes for Avaya Proactive Contact 5.0 Agent Copyright@2011 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing,

More information

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018)

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018) 1403 Phone Guide 15-601013 Issue 04a - (Friday, April 20, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Branch Gateways 6.3 (build ) Release Notes

Avaya Branch Gateways 6.3 (build ) Release Notes Avaya Branch Gateways 6.3 (build 33.13.0) Release Notes Issue 1 May 6, 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Avaya Aura Contact Center Performance Management

Avaya Aura Contact Center Performance Management Avaya Aura Contact Center Performance Management Release 6.3 NN44400-710 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Basic Edition Quick Mode T7100 Phone User Guide

IP Office Basic Edition Quick Mode T7100 Phone User Guide Quick Mode T7100 Phone User Guide - Issue 4a - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office Essential Edition IP Office Essential Edition - Norstar Version Phone Based Administration

IP Office Essential Edition IP Office Essential Edition - Norstar Version Phone Based Administration - Norstar Version Phone Based Administration - Issue 3d - (31 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya CallPilot Mini/150 Desktop Messaging Quick Reference Guide

Avaya CallPilot Mini/150 Desktop Messaging Quick Reference Guide Part No. P0990116 03.1 Avaya CallPilot Mini/150 Desktop Messaging Quick Reference Guide 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS-E) Version 8.0.4-7401 Avaya Inc - External Distribution 1. Introduction Avaya WOS-E version 8.0.4-7401 is a feature release

More information

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Release 10 August 2016 2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

BCM50 Rls 6.0. Router IP Routing. Task Based Guide

BCM50 Rls 6.0. Router IP Routing. Task Based Guide BCM50 Rls 6.0 Router IP Routing Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Administering Avaya one-x Mobile Lite for Avaya Communication Server 1000

Administering Avaya one-x Mobile Lite for Avaya Communication Server 1000 Administering Avaya one-x Mobile Lite for Avaya Communication Server 1000 Release 6.1.2 May 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Release Notes for Avaya Aura Communication Manager Messaging R VMware vappliance Software with SP5 (for CMM )

Release Notes for Avaya Aura Communication Manager Messaging R VMware vappliance Software with SP5 (for CMM ) Release Notes for Avaya Aura Communication Manager Messaging R6.3.100 VMware vappliance Software with SP5 (for CMM 6.03.0.141.0) Release Notes Issue 1, 10-August-2015 2011-2015 Avaya Inc. All rights reserved.

More information

Avaya IP Key Expansion Module (KEM) User Guide. Avaya Business Communications Manager Release 2.0

Avaya IP Key Expansion Module (KEM) User Guide. Avaya Business Communications Manager Release 2.0 Avaya IP Key Expansion Module (KEM) User Guide Avaya Business Communications Manager Release 2.0 Document Status: Standard Document Number: NN40050-103 Document Version: 04.02 Date: October 2010 2010 Avaya

More information

Intelligent Customer Routing. Release Notes

Intelligent Customer Routing. Release Notes Intelligent Customer Routing Release Notes Release 7.0.1 March 2015 2015 Avaya Inc. All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Engagement Call Control Release Notes

Engagement Call Control Release Notes Engagement Call Control Release Notes Release 3.3 Issue 1 July 2017 2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Message Networking 6.3 Service Pack1 Patch1 Release Notes

Avaya Message Networking 6.3 Service Pack1 Patch1 Release Notes Avaya Message Networking 6.3 Service Pack1 Patch1 Release Notes Sep20, 2018 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the

More information

Avaya VDI Communicator Overview and Planning

Avaya VDI Communicator Overview and Planning Avaya VDI Communicator Overview and Planning Release 2.0 October 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Administering Avaya Enhanced Caller ID (ECID)

Administering Avaya Enhanced Caller ID (ECID) Administering Avaya Enhanced Caller ID (ECID) Release 1.0 March 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Avaya CallPilot 5.0 Library Listing

Avaya CallPilot 5.0 Library Listing Avaya CallPilot 5.0 Library Listing 5.0 NN44200-117, 01.04 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura 6.2 Feature Pack 2

Avaya Aura 6.2 Feature Pack 2 Avaya Aura 6.2 Feature Pack 2 WebLM 6.3.2 on VMware Release Notes Release 6.3.2 Issue: 1.0 May 2013 1 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

AG/SR 2330 Installation Reference

AG/SR 2330 Installation Reference SCS 4.0 AG/SR 2330 Installation Reference Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 1.1 18-604158 Issue 2 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

BCM Rls 6.0 DHCP. Task Based Guide

BCM Rls 6.0 DHCP. Task Based Guide BCM Rls 6.0 DHCP Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Communications Process Manager Release 2.2 Web Portal Help for Administrative Users

Avaya Communications Process Manager Release 2.2 Web Portal Help for Administrative Users Avaya Communications Process Manager Release 2.2 Web Portal Help for Administrative Users Document No. 04-601163 August 2008 Issue 10 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

Avaya Aura Presence Services Overview and Specification

Avaya Aura Presence Services Overview and Specification Avaya Aura Presence Services Overview and Specification Release 7.0 Issue 1 August 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya CT for Siebel 7 Release 4.0 User Guide

Avaya CT for Siebel 7 Release 4.0 User Guide Avaya CT for Siebel 7 Release 4.0 User Guide September 2006 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

Using Avaya Communicator for ipad on IP Office Platform

Using Avaya Communicator for ipad on IP Office Platform Using Avaya Communicator for ipad on IP Office Platform Release 9.1 December 2014 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Product Release Notes for Avaya Proactive Contact Supervisor

Product Release Notes for Avaya Proactive Contact Supervisor Product Release Notes for Avaya Proactive Contact 4.1.2 Supervisor Page 1 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Nortel CallPilot Multimedia Messaging User Guide

Nortel CallPilot Multimedia Messaging User Guide Nortel CallPilot Multimedia Messaging User Guide 5.0 NN44200-106, 01.05 August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.2 NN44400-113 03.02 30 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Aura Documentation Catalog

Avaya Aura Documentation Catalog Avaya Aura Documentation Catalog Release 8.0 Issue 1 July 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018)

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018) Using a Voicemail Pro Mode Mailbox 15-601131 Issue 11a - (Thursday, April 5, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Administering Intelligent Customer Routing

Administering Intelligent Customer Routing Administering Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10d - (20 May 2016)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10d - (20 May 2016) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10d - (20 May 2016) 2016 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Aura WebLM 7.0 on VMware Release Notes

Avaya Aura WebLM 7.0 on VMware Release Notes Avaya Aura WebLM 7.0 on VMware Release Notes Issue: 2 May 2017 Copyright 2015-2017 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement or Avaya policy 1 Notice While reasonable

More information

IP Office Platform 9.1

IP Office Platform 9.1 Installing IP Office Video Softphone - Issue 05c - (03 December 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Release Notes for Avaya Engagement Designer Release 3.1 Service Pack 2 ( ) Release Notes Issue 1, 2/18/2016

Release Notes for Avaya Engagement Designer Release 3.1 Service Pack 2 ( ) Release Notes Issue 1, 2/18/2016 Release Notes for Avaya Engagement Designer Release 3.1 Service Pack 2 (3.1.0.2 ) Release Notes Issue 1, 2/18/2016 Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office Contact Center IVR Editor Scenarios Task Based Guide

IP Office Contact Center IVR Editor Scenarios Task Based Guide IP Office Contact Center IVR Editor Scenarios Task Based Guide Release 9.0.3 Issue 1.01 10 2014 Legal 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Release Notes for Avaya Proactive Contact 5.0 Supervisor. Release Notes for Avaya Proactive Contact 5.0 Supervisor

Release Notes for Avaya Proactive Contact 5.0 Supervisor. Release Notes for Avaya Proactive Contact 5.0 Supervisor Release Notes for Avaya Proactive Contact 5.0 Supervisor Copyright@2011 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Avaya one-x Communicator for Mac

Avaya one-x Communicator for Mac Avaya one-x Communicator for Mac Release 2.0.1 (SP) Build 786 Release Notes Issue 1.0 January 27 th, 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information