Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes

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1 Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes Release 6.1 Service Pack 1 February 2011 Issue 1

2 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya generally makes available to users of its products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on its Hardware and Software ( Product(s) ). Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site: Please note that if you acquired the Product(s) from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User. Concurrent User License Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A Unit means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Units may be linked to a specific, identified Server. Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, or Hardware provided by Avaya. All content on this site, the documentation and the Product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. 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Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: Trademarks Avaya and Avaya Aura are registered trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All non-avaya trademarks are the property of their respective owners, and Linux is a registered trademark of Linus Torvalds.

3 Downloading Documentation For the most current versions of Documentation, see the Avaya Support Web site: Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site:

4 Contents Product Support Notices... 5 Enhancements to Avaya Aura Session Manager Release 6.1 Service Pack Operational Assistance... 7 General Topics Technical Support Page 4 of 11

5 Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes Product Support Notices Some product changes are also documented as Product Support Notices (PSN). The PSN number defines the related document and appears in the Problem column in the tables. To read the PSN description online: 1 Go to the Avaya support site at 2 Scroll down to PRODUCT INFORMATION and click on Product Support Notices. 3 Type the last four digits of the PSN number into your web browser s Find on Page function to search the page for a link to the PSN. 4 Click on the PSN title link to open the PSN. Page 5 of 11

6 Enhancements to Avaya Aura Session Manager Release 6.1 Service Pack 1 The table below gives details about enhancements delivered to Avaya Aura Session Manager Service Pack 1. Additional enhancements are described in the Change Description document on support.avaya.com (Avaya Aura Session Manager Change Description for Release 6.1, Service Pack 1 ( )), including descriptions of the following features that are now available: SNMP alarming, Performance Monitoring, Bulk Export, Expanded Security Certificate Support, and SIP Feature Enhancements. Table1: Enhancements to Avaya Aura Session Manager Release 6.1 Service Pack 1 Keywords Enhancement ID Reference Multicast traffic is no longer being generated Multicast traffic unnecessarily Session Manager deployments wi Dashboard Entry into the Session Manager main page no longer occasionally fails in situations where the automated maintenance tests were also failing. wi Alarming Session Manager will no longer generate tickets for ICMP FLOOD alarms wi A timing problem during high system occupancy has Local Hostname been corrected so that the /etc/named.nre.zones file Resolution will no longer become corrupted. wi Local Hostname The maximum number of IP addresses supported for a Resolution single LHNR FQDN has been increased to 32 wi Certificates All of Session Manager s trust certificates are now displayed on System Manager. wi Self-signed SIP certificate without KeyCertSign flag set Certificates are supported wi If Prefer Longer Matching Dial Patterns in Location ALL to Shorter Matches in Originator's Location is selected on the Session Manager Global Settings page and if there are longer dial patterns that are administered as denied, then calls will be correctly Routing denied. wi Linux Security PSRR: Low - [RHSA-2010: ] Important: freetype security update has been included wi Linux Security Linux Security Location Settings PSRR: Low - [RHSA-2010: ] Moderate: postgresql84 security update has been included PSRR: Low - [RHSA-2010: ] [RHSA- 2010: ] Critical: firefox security update has been included The Location Settings page no longer has an extendable delay and is usable when more than 100 locations are administered. wi wi wi Page 6 of 11

7 Keywords Enhancement ID Reference Firewall SIP Firewall (SIPFW) default whitelist was corrected. wi Installation SMnetsetup has been enhanced to validate hostname wi Button An enhanced call forward button (cfwd-enh) can be Administration administered on a SIP 96x1 endpoint. wi Installation Session Manager links come up in a timely manner on ME wi Session Manager has been modifed to return all List Of Identities handles in the ListOfIdentities PPM primitive wi User Profile Bulk Export Added Communication Profile Session Manager data to bulk export of user profiles. wi Background edit jobs (when editing 15 or more records Communication at once) are no longer incorrectly reported as having Profile Editor failed on the System Manager Scheduler web page. wi Selecting multiple pages of LHNR entries and Local Hostname attempting to delete them would only delete the first Resolution page of items wi Operational Assistance This service pack also offers the following helpful tips and workarounds: Table2: Avaya Aura Session Manager Release 6.1 Service Pack 1 Assitance Keywords Issue ID Reference Workaround Routing Policies Contacts Initialization Error shown when editing ranking of routing policies via dial pattern wi Enterprise user w/o SIP handle is added as an wi external contact Session Manager initialization takes too long if many SIP entities have FQDNs that are not in LHNR and DNS wi No action required, the new ranking order is successfully processed in spite of the error message. No workaround available. Ensure all users have at least one SIP handle (e.g. E.164) Add FQDNs to DNS or LHNR, or use IP addresses. Page 7 of 11

8 On-line Help Certificates Registration Detail Contacts Timers Several context help links in the NRP web pages are broken A security certificate was added under Elements > Application Management on a 6.0SP1 system. After the upgrade to 6.1SP1 the certificate was still displayed under Elements > Application Management and not Elements > Inventory. wi wi Newly added third party endpoints showing stale info on wi Registration Detail page On upgrade from 6.0 to 6.1, end users will lose contact alias information for internal contacts. Name will revert to administered user name The subscription and registration expiration timers under Device Settings Group are non-functional N/A wi Access the Session Manager online help using the Help link at the top right of the web console and selecting Session Manager Help. Or, use the published documentation on support.avaya.com if you encounter an on-line help link that is not working. Re-add the same Session Manager instance under the Inventory tab using the Managed Elements web page. No workaround available. Only occurs if user had Avaya phone and then replaced with non-avaya phone. The registration status will display invalid device information (vendor, model, version, etc.) but the AST Device column will indicate that this is not an AST device. No workaround available. Utilize the default group to set these timers Page 8 of 11

9 Administration DNS, Installation Contacts Routing Routing When selecting entries in the tables using the "All" button, the wi "Delete" button remains grey (inactive) and not functional. Session Manager 6.0 install hangs when System Manager fails wi DNS lookup of Session Manager When a user is deleted from System Manager, the user will be removed from other users contact lists. Once the user is hard deleted, the deleted user will re-appear on external contact lists of users who had entered private information for the deleted user. NRP should not allow administration of TCP & TLS on the same port on "Entity Links" Editing dial pattern sometimes gives wi wi incorrect error message wi about no routing policy assigned to dial pattern. Select entries in the tables by clicking on the checkbox beside each entry and not using the "All" button. No workaround available. If System Manager & Session Manager installations were performed according to instructions, including FQDN configuration, this problem will not occur. Administrator should utilize hard delete in a timely way to avoid the temporary disappearance of contacts. For a specific SIP entity, don t administer the same entity link port for TCP and TLS. This error might happen when editing multiple fields at once. To resolve, edit one field at a time. Page 9 of 11

10 General Topics Avaya Aura Communication Manager Interoperability Avaya Aura Session Manager Release 6.1 service pack 1 supports Avaya Aura Communication Manager Release 5.1 and later. Please see the Avaya Aura Communication Manager Release Notes for further details about software enhancements and issues. Upgrades from earlier Session Manager releases Upgrades from Session Manager 6.0 Service Pack 1 to Session Manager 6.1 and Session Manager 6.1 Service Pack 1 are supported. Session Manager 6.0 Service Pack 1 is the baseline for future upgrade paths. It is required that all servers be upgraded to Session Manager 6.0 SP1 before attempting to upgrade to future software loads. SIP Phone Firmware Session Manager 6.1 supports SIP phone firmware or higher. Please contact support for help downloading. Page 10 of 11

11 Technical Support Support for Session Manager is available through Avaya Technical Support. If you encounter trouble with Session Manager: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardwarerelated problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. 4. If you continue to have a problem, contact Avaya Technical Support by: Logging into the Avaya Support Web site Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. You may be asked to one or more files to Technical Support for analysis of your application and its environment. Note: If you have difficulty reaching Avaya Technical Support through the above URL or address, please go to for further information. When you request technical support, provide the following information: Configuration settings, including Session Manager configuration and browser settings. Usage scenario, including all steps required to reproduce the issue. Screen shots, if the issue occurs in the Administration Application, one-x Portal, or one-x Portal Extensions. Copies of all logs related to the issue. All other information that you gathered when you attempted to resolve the issue. Tip: Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Support Web site. For information about patches and product updates, see the Avaya Support Web site Page 11 of 11

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