Cyclope Employee Surveillance Solution. - User Guide -

Transcription

1 Cyclope Employee Surveillance Solution - User Guide -

2 Contents 1. Overview Using Cyclope Employee Surveillance Administration Monitored Users Administrative User Accounts Users and Departments Alerts Settings Statistics Overview Attendance Overtime Program Runtime Activity Timeline Users Activity Application Categories Productivity Report Forbidden/Allowed Applications Document Monitoring Internet Activity File Activity Chat Monitoring Alerts Top Applications Top Web Sites Top Active Top Idle Top Online Top Productive Top Unproductive Logout Support Copyright 2010 Amplusnet-Group, All Rights Reserved 1

3 1. Overview Cyclope is an advanced employee surveillance software solution which provides you valuable information regarding your IT infrastructure usage and your employees computer related activities by allowing you to monitor any targeted machine within your company's network. Designed for the business environment, Cyclope provides to the managers the perfect surveillance software to monitor their employees and increase efficiency while also respecting their privacy. Information is provided through detailed statistics and customized reports based on all computer related activities such as application usage, documents opened, idle time, windows and Internet/web sites activity. Using Cyclope you will be able to determine how much time or percentage the employees are involved in work related activities such as the productive applications (ERP, CRM, Desktop Application, Office, Development or Planning Tools, etc.) or those less productive such as Internet Browsing, Chat, Downloads, Games etc. The solution implements the client-server architecture. The client (named in this document Cyclope Client) is a thin-client and it is necessary to run on each machine that needs to be monitored. The server (named in this document Cyclope Server) collects and processes data received from the clients and shows statistics with the aid of a web interface. Copyright 2010 Amplusnet-Group, All Rights Reserved 2

4 2. Using Cyclope Employee Surveillance The application administration is available through a web based interface, only to the administrative user account holders. It is highly recommended that access to the application should be granted to specified individuals (e.g. IT manager, HR Manager, General Manager etc). Account Logging is done by accessing the link Cyclope Login from the Programs list (Start -> Programs -> Cyclope Employee Surveillance Solution -> Cyclope Login). Cyclope Employee Surveillance has a web based interface, meaning it can be accessed from any computer included in the network by loading in a browser, where cyclopeserver will be replaced with the name or the IP of the machine where Cyclope Server is installed. Login information: by default, the login credentials are: Username: admin, Password: admin. Img. 1 Login page Copyright 2010 Amplusnet-Group, All Rights Reserved 3

5 2.1 Administration Monitored Users This is the section where monitored computers are managed. Thus, after having the client application installed on a computer and tested the server connectivity, that computer will be visible in the monitored users list. The list contains information on: User Name Computer Name Computer IP address Connectivity the time period between sending data to the server from the client application, estimated in minutes Precision the frequency the client gathers data from the computer, estimated in seconds Time and date of last received recording on the server Status (monitoring, not monitoring) Cyclope Client Version the client version installed on the monitored computer Both connectivity and precision are set at the Cyclope client installation on the computer to be monitored. By accessing the Statistics section, you can visualize the monitoring results. Monitored Users section allows you to erase the logs for a specified user, by clicking the Empty Logs button located at the end of the grid line assigned to that user. All information regarding that computer will be erased and a fresh monitoring session can begin. If you want to delete a user from the monitored users list, click on the Delete User button placed at the end of the user entry. Please note that if a user is deleted from the table, but on that computer the Cyclope client remains installed and active, the user will reappear in the monitored users list immediately after the Cyclope client will send new logs to the server. Copyright 2010 Amplusnet-Group, All Rights Reserved 4

6 Img. 2 Monitored Users page in Administration section Administrative User Accounts Cyclope Employee Surveillance allows five types of interface users, according to the rights granted: Administrator Manager Manager (View Rights Only) Manager (Limited View Rights) Employee The Administrator is allowed to configure the monitored computers list (delete users, delete logs), to create groups and assign them to the appropriate manager, to switch the user interface language and set the working hours. The Manager Account type allows its owner to log in and view the statistics for the assigned group as well as for each group member. He can also configure alerts. The manager cannot modify the list of monitored users. Copyright 2010 Amplusnet-Group, All Rights Reserved 5

7 The second Manager Account type Manager (View Rights Only) allows its owner to log in and view the statistics, but he is forbidden to configure the alerts. The third type of Manager Account Manager (Limited View Rights) only grants the view of the following statistics pages: Overview, Productivity Report and Users Activity. You can set any type of Manager Account, according to the required necessities imposed by your company s policy. The Employee Account allows its owner to log on and view only his statistics. He cannot access the other users statistics nor perform modifications to the monitored users list. The user accounts are created and managed in the Administration section, on the Administrative User Accounts page. When accessing the web interface for the first time, the default administrator account credentials are: Username: admin, Password: admin It is strongly recommended that you change the default login information. This can be accomplished by editing the administrator account, in Administrative User Accounts page: Img. 3 Administrative User Accounts page in the Administration section In the account editing page, fill the inputs for Login, Name, Description, Password, Confirm Password, select Administrator for the Rights option and click on Save Changes. In order to keep the initial settings, click on Cancel. Copyright 2010 Amplusnet-Group, All Rights Reserved 6

8 Img. 4 The Account editing page In order to create a new account, you must click the New Account button. Img. 5 Administrative User Accounts page in the Administration section On the new page you must fill the required information. You must enter Login information (username), Name for the new account, account Description, Password, and Password Confirmation, check the granted privileges and account activation. Finish by clicking the Create User Account button. To cancel the modifications press Cancel. Copyright 2010 Amplusnet-Group, All Rights Reserved 7

9 Img. 6 New account page When creating a new Manager or Employee account, upon choosing the account, the list of monitored users and groups will be visible allowing the administrator to choose the users and groups assigned to the new account. The operation is completed by clicking on Create User Account. Img. 7 Assign users or user groups to the new account Copyright 2010 Amplusnet-Group, All Rights Reserved 8

10 For deleting a user account, return to the Administrative User Accounts page in the Administration section. In the table holding all the existing accounts, click the Delete button associated with the account that needs to be deleted. Img. 8 Administrative User Accounts page in the Administration section Users and Departments The application Administrator can create and assign statistics access rights for the managers or the employees. Create a New Group This option is available in the Users and Departments Management page of the Administration section. When clicking on Add Group, a new node will be added in the users and departments tree view, with the default name New. You can rename this new node by double clicking it and entering the desired name and, in order to populate it, simply drag and drop the desired users over the new node. For saving the changes made to this page, before leaving the Users and Departments Management page, click the Save Changes button. Delete Group For deleting a group, select the group and click the Delete Group button. For saving the changes made to this page, before leaving the Users and Departments Management page, click the Save Changes button. Copyright 2010 Amplusnet-Group, All Rights Reserved 9

11 Img. 9 Users and Departments Management page Alerts This section allows the application s administrator and manager to define and set the appropriate types of alerts for each user and department. Cyclope provides the following types of alerts: Work Schedule this type of alert allows defining working hours for each day. According to the Start Work and End Work hours, Cyclope will inform the administrator/manager on the way employees respect the specified working hours. Idle Time this type of alert allows defining the accepted idle time for each employee. If the employee s idle time is higher than the accepted one, the alert will be triggered. The maximum accepted idle time can be defined by Maximum Time the number of hours and minutes has to be specified, or by Maximum percentage the maximum accepted percentage of idle time of the working hours. Internet this type of alert allows defining the maximum accepted Internet browsing time. Chat allows defining the maximum accepted amount of time spent using chat applications during working hours. Copyright 2010 Amplusnet-Group, All Rights Reserved 10

12 Forbidden Applications this alert allows defining the maximum accepted amount of time (including 0 seconds) spent for the usage of applications defined as forbidden in the Statistics section, on Forbidden/Allowed Applications page. Img. 10 Alerts page Internet Activity Whitelist The Whitelist includes sites considered to be allowed / productive, even if, for example, the application used for browsing is set as unproductive overall. Add / Remove websites to / from the Whitelist The Whitelist is useful for defining websites considered to be productive or are directly related to the company s activity. If a website is included in the Whitelist, the time spent accessing it will not count when activating the Internet Activity alert. To Add / Remove websites to / from the Whitelist use the Add / Remove buttons. These settings can be applied individually (for each employee separately) or globally (for an entire department). It is possible to set the Whitelist in both Internet page from the Statistics section and on the Alerts page, in the Administration section. This can be accomplished by both the Administrator account and the Manager that is allowed to view the respective department s or employee s statistics. Copyright 2010 Amplusnet-Group, All Rights Reserved 11

13 Img. 11 Internet Activity Whitelist After defining the alerts for an employee or a group, the changes will be saved by clicking the Save Changes button Settings The first option available for changing on the page targets the web interface language. The available options are: English, German, Spanish, Czech, Polish, Italian, Romanian and Hungarian. You can define a new Cyclope Client uninstall password. In the Define working hours section it is possible to define the starting and ending hours for the Work Schedule and also the time interval considered as Private Time, when the employee can use the computer without breaking any alerts set. The Private Time is represented by the grey color in the statistics chart. This page allows the definition of the cost per one working hour and also the currency used for expressing this cost. The cost can be set for each user or for an entire department. The Administrator can decide if the Online Time includes only the time spent in web browsers or, in addition to browser time, it will also include the time spent in chat applications. The page also includes a section for defining the data used in sending reports. It is necessary to specify a SMTP Server, a SMTP User together with a Password and a Port. All the changes performed on the page must be saved by clicking on the Apply Changes button. Copyright 2010 Amplusnet-Group, All Rights Reserved 12

14 Img. 12 Settings page The Settings page is available for Administrator accounts only. Copyright 2010 Amplusnet-Group, All Rights Reserved 13

15 2.2 Statistics Statistics can be customized, directly on the interface, according to the monitored users, defined users or default time frames. The Statistics section contains several pages showing various monitoring reports and charts: Overview Attendance Overtime Program Runtime Activity Timeline Users Activity Application Categories Productivity Report Forbidden/Allowed Applications Document Monitoring Internet Activity File Activity Chat Monitoring Alerts Top Applications Top Sites Top Active Top Idle Top Online Top Productive Top Unproductive Copyright 2010 Amplusnet-Group, All Rights Reserved 14

16 2.2.1 Overview This page presents: Monitored Users Used Applications, usage time and percentage of the total time Active average period Idle average period Online time The graphic representation renders information regarding the daily activity on hourly basis. When the selected time period includes several days, the application generates a chart that reveals each day s performance / activity. The active time is rendered in green, whilst the idle time is depicted in red. Img. 13 Overview Page Copyright 2010 Amplusnet-Group, All Rights Reserved 15

17 Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button Attendance The Attendance report contains information on: User Name Date Start Work time End Work time Total Time recorded Active Time Overtime Idle Time When the time frame is set for Today or Yesterday, the statistics contain the report of the entire user list, whilst for the remaining values of the period dropdown the statistics contain the history of the selected monitored user. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. Copyright 2010 Amplusnet-Group, All Rights Reserved 16

18 Img. 14 Attendance page Overtime This report serves in determining the extra time spent by the employee on the computer, as well as the used application detailed list. For an accurate reporting, please set the working hours references, option available from the interface. The report goal is to provide arguments whether the overtime was used for productive activities or if that period was used mainly for personal activities: web browsing, online shopping, online gaming, downloads, etc. The provided statistics on this page include: Monitored User List Active Time Idle Time Used Applications Daily Activity Weekly Activity Copyright 2010 Amplusnet-Group, All Rights Reserved 17

19 The graphic representation renders information regarding the daily activity on hourly basis. When the selected time period includes several days, the application generates a chart that reveals each day s performance / activity. The active time is rendered in green, whilst the idle time is depicted in red. The overtime shows with blue. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics Program Runtime Img. 15 Overtime page This page offers a detailed image of employees daily activity. The graphic representation reveals every used application and the effective usage time for each. The table shows all applications run, the effective time spent in each application and the percentage this time represents of the total recorded time. Copyright 2010 Amplusnet-Group, All Rights Reserved 18

20 The administrator can choose to have the statistics shown in an aggregated form, for all users, or to view the data detailed for each user. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. Img. 16 Program Runtime page Activity Timeline This page presents a detailed report including all the operations performed by the employee and the chronological order of their execution. The displayed table contains several rows, each one containing all the actions performed by the employee in the time elapsed between two consecutive log transmissions from the Cyclope client to the Cyclope server. Copyright 2010 Amplusnet-Group, All Rights Reserved 19

21 The last column of the grid, named Applications shows all the accessed applications, written in bold text, as well as the time when that application was active, written in normal text. Img. 17 Activity Timeline page Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes Users Activity The purpose of this statistic report is to present a summary of the employees activity, revealing information like: Total Work Time Active Time Average Active Time Online Time Copyright 2010 Amplusnet-Group, All Rights Reserved 20

22 Average Online Time Idle Time Average Idle Time Active Time The idle time is computed taking as reference the value set in the Cyclope Client configuration, during the installation procedure. Application active time is obtained by adding the time periods that application / window was active, or in other words has the focus. The time frame when the application is minimized will not be added to the active time. Img. 18 Users Activity Page Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. Copyright 2010 Amplusnet-Group, All Rights Reserved 21

23 2.2.7 Application Categories This page contains a chart with the application usage, grouped by category. If no categories have been defined and associated to the applications, the grid will contain only the list of the used applications, arranged in descending order of their usage. The definition of the category list can be done in the Administration section, on the Settings page. This operation can be performed by an administrator account only. Once the categories have been defined, each application listed in the grid can be associated with a category. The changes are saved by pressing the Save Changes button. This report can provide a very usefull image of the application usage divided by custom categories. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. Img. 19 Application Categories page Copyright 2010 Amplusnet-Group, All Rights Reserved 22

24 2.2.8 Productivity Report This page shows: All applications run Period of running for all applications Percentage of the total time for all applications running time The productive / unproductive applications are defined by the administrator for each employee or department. The manager can define these settings only for the department he was assigned at or only for his subordinates. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The administrator can choose the statistics Cyclope should generate. Thus, the Productivity Report can provide reports about the applications run only in the work time, only those run in the overtime or it can show all applications run during the day. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. Copyright 2010 Amplusnet-Group, All Rights Reserved 23

25 Img. 20 Productivity Report page The user marks each application with the appropriate radio button value (PRproductive, NPR-unproductive or?-uncategorized) and clicks on Save Changes in order to save the performed modifications Forbidden/Allowed Applications This page shows: All application run Period of running for all applications Percentage of the total time for all applications running time The forbidden / allowed applications are defined by the administrator for each employee or department. The manager can define these settings only for the department he was assigned at or only for his subordinates. Copyright 2010 Amplusnet-Group, All Rights Reserved 24

26 Img. 21 Forbidden/Allowed Applications page Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The administrator can choose the statistics Cyclope should generate. Thus, the Productivity Report can provide reports about the applications run only in the work time, only those run in the overtime or it can show all applications run during the day. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. The user marks each application with the appropriate radio button value (Forbidden, Allowed) and clicks on Save Changes in order to save the performed modifications. Copyright 2010 Amplusnet-Group, All Rights Reserved 25

27 Document Monitoring The information provided by the Document Monitoring page regards: Name of all accessed documents Time spent in each document This reporting provides the list of all documents accessed by the employee in applications like Microsoft Office (Word, Excel, PowerPoint, FrontPage) Microsoft Projects, Microsoft Visio, Open Office, AutoCAD, Arhicad, Acrobat Reader (.pdf) etc. and the time frame of accessing these files. The actual documents are not accessible from this page, as they are only listed in the grid together with the time spent on each one. There also is a possibility to filter the information listed on this page, by the defined working hours or by a specific document type. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. Img. 22 Documents page Copyright 2010 Amplusnet-Group, All Rights Reserved 26

28 The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics Internet Activity This page presents: All accessed websites or web applications The access time for each website In the rendered grid, each listed website has a checkbox which signals if the website is or is not included in the Internet Activity Whitelist. By checking or unchecking the checkboxes, the user can modify the Whitelist, adding or removing websites from it. After making changes to the checkboxes state, the changes are saved by clicking on Save Changes. Img. 23 Internet page The Administrator can choose to view the aggregated statistics, for an entire department, or he can view each employee s statistics. The grid content on the page can be filtered by the Copyright 2010 Amplusnet-Group, All Rights Reserved 27

29 defined working hours, by the overtime period or by the browser type, in this case the options being: Internet Explorer, Firefox, Opera, Chrome and Safari. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics File Activity The File Activity page presents information and statistics on: Name and Type of all operated files The operation performed by the employee The drive on which the operation was performed Within this report can be tracked all the created, transferred, modified and deleted files, as well as details like Date, Time, Operation Type and used Drive. The files are only listed with their name and location and cannot be effectively opened. The displayed data can be filtered considering the defined working hours or the overtime. The user can also choose to view the files operated on the fixed drives only, or the files exclusively operated on mobile drives. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. Copyright 2010 Amplusnet-Group, All Rights Reserved 28

30 Img. 24 File Activity page The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. Copyright 2010 Amplusnet-Group, All Rights Reserved 29

31 Chat Monitoring This reports presented on this page show: All chat applications used by the employee The chat window name for all chat conversations Time spent with each chat conversation Cyclope can track the following chat (instant message) clients: Yahoo Messenger, Google Talk, Skype, Windows Messenger, ICQ, AIM, Pidgin, QIM Infium and Miranda. Each one of these chat clients can be a filtering criterion for the information rendered in the grid. The user can also apply a filter related to the defined working hours or the overtime spent on the computer. Img. 25 Chat Monitoring page Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics. Copyright 2010 Amplusnet-Group, All Rights Reserved 30

32 Alerts This page presents the statistic data referring to alerts. The Administrator / Manager can easily identify the broken rules, the employees who broke at least one rule and to what extent. The option Show all alerts for each day presents all the active alerts for each day of the selected time frame together with the defined rules. The option Show aggregated reports for the selected time interval presents the average results for the active alerts in the selected time frame. The alert is displayed when the average data exceeds the value defined in the alert rule. The Administrator / Manager can view the following types of alerts: Work Schedule signals if the defined working hours for an employee or a department are not complied. Idle Time signals if the defined accepted idle time for an employee or a department is not complied. Internet Time signals if the defined accepted Internet Access Time for an employee or a department is not complied. Chat Time signals if the defined accepted Chat Access Time for an employee or a department is not complied. Forbidden Applications signals if the employee / employees from a department have used applications marked as forbidden, and to what extent. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. Copyright 2010 Amplusnet-Group, All Rights Reserved 31

33 Img. 26 Alerts page The Administrator has the permission to view all the statistics. The Manager can view only the statistics belonging to the employees who are included in the department assigned to the respective manager. The employee has the permission to view only his own statistics Top Applications This page displays the top 15 most used applications by an employee or a department. The graphic display includes a pie chart displaying each application in a different color, as well as the application name pointing to the corresponding chart sector. The table shows: Application Name Usage Percentage of the total time Usage Time for each application (in hours and minutes) User Name for the application user (if a department name is selected, all the users who have used the application will appear together with the time spent by each one of them using the application) Copyright 2010 Amplusnet-Group, All Rights Reserved 32

34 Img. 27 Top Applications page Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. Copyright 2010 Amplusnet-Group, All Rights Reserved 33

35 Top Web Sites This page offers a very useful report: top 25 most visited websites by an employee or a department. The graphic display includes a pie chart displaying each visited website in a different color, as well as the website title pointing to the corresponding chart sector. The grid renders the following information: Website Name Usage Percentage of the total online time Time spent on each website (expressed in hours and minutes) User Name for the employee who accessed the website user (if a department name is selected, all the users who have accessed the website will appear together with the time spent by each one of them on that website) Img. 28 Top Web Sites page Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. Copyright 2010 Amplusnet-Group, All Rights Reserved 34

36 The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button Top Active This page presents the top of the most active employees of the company. The considered criterion for this top is the recorded active time. The graphic representation uses a column based chart to display the employees in descending order of their active time recorded. The following information is rendered: User Name The Active Time (expressed in hours and minutes) The Percentage represented by the Active Time reported to the Total Time Img. 29 Top Active page The Graphic displays 15 employees whilst the grid holds all the monitored employees sorted by their Active Time. Copyright 2010 Amplusnet-Group, All Rights Reserved 35

37 Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button Top Idle This page contains a top of the most passive employees of the company. The considered criterion for this top is the recorded idle time. The rendered table includes the following data: User Name The Idle Time (expressed in hours and minutes) The Percentage represented by the Idle Time reported to the Total Time Img. 30 Top Idle page The Graphic displays 15 employees whilst the grid holds all the monitored employees sorted by their Idle Time. Copyright 2010 Amplusnet-Group, All Rights Reserved 36

38 Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button Top Online This page displays a chart of the monitored employees sorted in the descending order of their Online Time. Are presented information on: User Name Online Time (expressed in hours and minutes) Img. 31 Top Online page The Graphic displays 15 employees whilst the grid holds all the monitored employees sorted by their online spent time. Copyright 2010 Amplusnet-Group, All Rights Reserved 37

39 Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The Online Time concept can be defined in the Settings page from the Administration section. The default value specifies Online Time = Browser Time. The other option available is Online Time = Browser Time + Chat Top Productive This page presents the top of the most productive employees of the company. The graphic representation uses a column based chart to display the employees in descending order of their productive time. Except the included chart, the page also contains a table enumerating the monitored users in the descending order of their productive time. The grid holds information on: User Name Total Time (expressed in hours and minutes) all recorded time Productive Time (expressed in hours and minutes) time spent in productive application Percentage for Productive Time Unproductive time (expressed in hours and minutes) time spent in unproductive applications Percentage for Unproductive Time Uncategorized (expressed in hours and minutes) time spent in applications nonlabeled as productive or unproductive Percentage for Uncategorized Time In order to assure the relevance of this statistic, it is very important to define for each employee / department on Productivity Report page the productive and unproductive applications. The fewer applications remain without a defined category (productive/unproductive), the more accurate and useful this top will be. Copyright 2010 Amplusnet-Group, All Rights Reserved 38

40 Img. 32 Top Productive page The Graphic displays 15 employees whilst the grid holds all the monitored employees sorted by their productive recorded time. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The checkbox Consider idle time gives the possibility to take into account the recorded idle time. These hours are then added to the unproductive time. Copyright 2010 Amplusnet-Group, All Rights Reserved 39

41 Top Unproductive This page presents the top of the most unproductive employees of the company. The graphic representation uses a column based chart to display the employees in descending order of their unproductive time. Except the included chart, the page also contains a table enumerating the monitored users in the descending order of their unproductive time. The grid holds information on: User Name Total Time (expressed in hours and minutes) all recorded time Unproductive Time (expressed in hours and minutes) time spent in unproductive application Percentage for Unproductive Time Productive time (expressed in hours and minutes) time spent in productive applications Percentage for Productive Time Uncategorized (expressed in hours and minutes) time spent in applications nonlabeled as productive or unproductive Percentage for Uncategorized Time The Costs implied by the unproductive time The Currency for expressing the cost Fig. 33 Top Unproductive page The cost is calculated by multiplying the time spent in unproductive applications with the cost of one working hour for the selected employee/department. Both the Copyright 2010 Amplusnet-Group, All Rights Reserved 40

42 cost of one working hour and the currency can be set on the Settings page in Administration. The Graphic displays 15 employees whilst the grid holds all the monitored employees sorted by their unproductive recorded time. Time frame for reporting can be Today, Yesterday, This Week, Last Week, Last 7 Days, Last 14 Days, Last 30 Days, Last 3 Months, Last 6 Months or it can be defined by the administrator/user who views the statistics. Reporting can also include Saturdays and Sundays - this can be achieved by checking the Saturday and Sunday checkboxes. In order to assure the relevance of this statistic, it is very important to define for each employee / department on Productivity Report page the productive and unproductive applications. The fewer applications remain without a defined category (productive/unproductive), the more accurate and useful this top will be. The page also has a simplified version accessible for printing. The printable version can be opened for preview with the Printable Version button. The user can sort the grid columns (ascending or descending) before printing. Printing is done by clicking the Print button. The checkbox Consider idle time gives the possibility to take into account the recorded idle time. These hours are then added to the unproductive time. Copyright 2010 Amplusnet-Group, All Rights Reserved 41

43 2.3 Logout The Cyclope Server application is continuously running, even if the interface is closed. In order to log out of the web interface, whatever the administrator user rights, click the Logout button located in the upper right corner of the interface. Img. 34 Logout Copyright 2010 Amplusnet-Group, All Rights Reserved 42

44 3. Support Our support team provides sales and technical support to all our Cyclope Registered Users and Evaluators. Support For any technical related questions please contact our technical support team: For any sales related questions please contact our sales support team: Phone Support Our phone support line (available during working days): Copyright 2010 Amplusnet-Group, All Rights Reserved 43