Setera Office+ Installation and User Guide for Android devices

Transcription

1 Setera Office+ Installation and User Guide for Android devices

2 Installation Welcome to use Setera Office+ Mobile! Installation of the mobile client is fast and easy. You can install Setera Office+ Android application by following the instructions below. 1) Open the SMS message sent to you by the Setera service provider 2) Open the link and Setera Office+ installation page will be opened in web browser 3) Press Download and Play store will be opened for you. Now install the application.

3 Configuration 3) When application is installed, open web browser and press Configure. Setera Office+ application will open and configured for your personal Office+ profile settings. In future you can open the application directly from this icon: Note: When the application is opened for the first time you may set functions related to contact synchronization and call type settings. You can modify these settings later via Settings section in the menu.

4 Menu overview Main menu opens/closes by pressing menu bar on the left side. Activity menu opens/closes by pressing menu bar on the right side. The color of the activity indicator show whether your status is available or unavailable. Green means you are available and red you are unavailable.

5 Contacts Your contacts will be visible here Open a contact for details You can make a call, send SMS, send , or start a Chat session(if contact has Setera Office+ mobile client or PC Softphone)

6 Activities Activities can be managed via Activity menu (menu bar on right side) You may choose desired activity by pressing the current activity status or use your own activity shortcuts. Custom activities can be created by pressing the menu icon on right(three dots) Custom activities can be defined to end on certain time when status is returned automatically to default activity Available. Press Done to save custom activity.

7 Activities Activity shortcuts can be created by pressing the + icon. Give activity a name. Choose activity, duration, and icon. Press Done to save a shortcut. Shortcuts helps you to set quickly a correct activity status for the most often needed situations.

8 Caller ID Caller ID can be changed here. This determines which number is shown as a caller number for outgoing calls.

9 Me Own user profile can be managed here. You can change your role and activity or write a note text. Profile photo can be changed here.

10 Chats New chat can be opened with your colleague by opening contact details and then pressing Start chat. Ongoing chats can be seen at the Chats in the main menu. The number in a box in the main menu indicates the amount of open chats. You can delete a chat discussion by pressing the trash bin icon on the top right corner.

11 Calling You can dial a number at the Dialer in the main menu. A call can be established in two different ways, Direct call or Callback call. Calling method can be defined in the Settings. (see page 13) 1) Direct call (GSM call) Dial a number and start calling by pressing the green phone handset icon on the right. Call will be established to a recipient by using your mobile phone s own calling application and GSM number is show as a caller.

12 Calling 2) Callback call Callback feature can be activated in the Settings. (see page 14) Choose a contact you want to call to, or dial a number and press green phone handset icon on the right. Application will now send a callback command to phone exchange system. System will now call you back, and by answering this call you will be connected to the recipient. A call is now placed from your office number.

13 Call settings Calling method can be set in the Call setup section in the Settings. Callback: Phone exchange will call you back, and when you answer this call you will be connected to a recipient. Recipient will see your fixed line company number as a caller. Direct call: Calling directly to a recipient. Recipient will see your mobile number as a caller.

14 Mobile VoIP Mobile VoIP feature is activated from the Settings -> VoIP mode. Choose the network you want to use for VoIP calls. Press VoIP switch to right position and press OK.

15 Mobile VoIP calling Mobile VoIP calling Open the Office phone via menu, dial a number and press the green button on right (see the picture on left) VoIP call will be established by using the Office+ application Recipient will see your fixed line number as a caller party VoIP call can also be made directly from the Office+ contacts (see the picture on right)

16 Call transfer Cellular call 1) During active call, drag down to open the notifications. 2) Press To transfer call use Setera.

17 Call transfer - Cellular call 3) You can either choose a transferring target from Contacts Press the Transfer button or the arrow icon to start transferring Choose transfer type; Attended or Blind transfer

18 Call transfer Cellular call 3) or you can transfer call to a dialed number: Type a number you want to transfer a call to and press the call transfer icon Choose transfer type; Attended or Blind transfer

19 Call transfer Mobile VoIP 1) During active Mobile VoIP call, press + Add call 2) Choose a contact or use the Dialer to define the transfer target 3) Call the target contact or number, and wait for the second call to be established 4) Press the green transfer icon, your call will be transferred to the chosen target, and the both calls will be disconnected automatically from your phone.

20 Call transfer settings Desired call transfer type can be set at the settings Save the setting by pressing OK

21 Call Log Call history can be viewed in the Call Log section. Voice messages can also be listened here if any exists. Particular call events can be deleted by holding finger pressed on the top of chosen event and then pressing the trash bin icon on the top right corner.

22 ACD groups In case if your organization has an ACD (Advanced Call Distribution) call group(s) in use and user is assigned to one or more ACD groups, one can then choose to log in or log out from ACD(s) in the ACD Groups section.

23 Future Presence Future presence states can be viewed in the Future Presence section. User can program future presence events by pressing the + icon on the top right corner. Give event a name and set the parameters as you desire. Save the event by pressing Done on the bottom right corner. User can modify or delete the future presence states by holding finger on top of chosen event until a pop-up menu screen is opened where user may choose a wanted action.

24 Activity Forwarding Activity diversion is a feature to enable call diversions based on your activity. You set which activities should have a call diversion and the number the calls should be diverted to. You can, for example, have an activity diversion for the activity Vacation with the switchboard number that will automatically divert all incoming calls when you have the activity Vacation to switchboard. You will be notified with an icon along with diverted number in the Activity view. Upon selecting your activity to one with mapped diversion number, will divert your incoming calls to that number. Existing diversion numbers to activities are presented in a list. You can add a new diversion number and can also edit or delete an existing one. To add a new diversion number: 1. Press + icon 2. Select activity 3. Enter number where you want your incoming calls to be diverted 4. Select Done To edit or delete a diversion number: 1. Long press on the desired item 2. Select Edit or Delete

25 Notifications User can optimize Office+ notifications in desired way by turning particular notifications ON or OFF in the Settings section.

26 Sync Contacts Sync Contacts settings lets user to define whether the Office+ contacts are synchronized to mobile phone s address book.