akkadian Console Operator

Transcription

1 akkadian Console Operator Release Notes Version Copyright and Trademarks: I. Copyright: This website and its content is copyright 2017 Akkadian Labs. All rights reserved. Except with the prior written permission of Akkadian Labs, any redistribution or reproduction of part or all of the contents of this website, including the redistribution or reproduction of any documentation or other materials downloaded from this website, in any form and in any media, is prohibited. II. Trademarks: Akkadian, the Akkadian logo and other trademark or service marks used on this website, whether registered or not, are the property of Akkadian Labs and may not be used or reproduced without the prior written permission of Akkadian. 1 aco RN 9/24/

2 Table of Contents Table of Contents... 2 Version Upgrade Notes... 8 Enhancements Defects Resolved

3 Version Released September 24 th, 2017 Enhancements 1. UDS Support as Directory Source. 2. Call Transfer feature when console is minimized in popup window. 3

4 3. History Tab has line info with line colors. 4. Support for Cisco Communications Manager version Default Directory Filter - Apply a default Directory Filter on the Directory 4

5 6. Launch aco on startup - feature to enable launch on startup 5

6 7. Universal search Allows user to search across the fields in the directory 6

7 8. Column Order changes are saved on restart of console Defects Resolved 1. Call Forward does not show up when directory source is anything other than CUCM. 2. Call Forward does not show up in Speed Dial Tab that is not in focus at launch time. 3. Console steals focus while minimized when a call comes into the console. 4. Console sometimes gets stuck on building directory cache. 5. Call Transfer fails under certain conditions. 7

8 Version Released January 26 th, 2017 Upgrade Notes In ACO we replaced the 3 rd party licensing component to overcome some technical challenges and provide a better product experience. In most cases, aco can be upgraded and the transition to the new license will be fully automated. In certain cases, manual intervention may be required. In the event aco cannot automatically reactivate the license, you simply need to revoke the old activation and use the existing license key to activate the console. 1) Go to the licensing portal If you do not have access the Akkadian Labs Client portal, contact Akkadian support by ing support@akkadianlabs.com. 2) Login to licensing portal and locate the appropriate License Key 3) Under the License Key, locate the activation to revoke using the Hardware ID 4) Click on the icon to open the activation details 5) Click Revoke License to revoke the current activation 8

9 6) Now that the activation is revoked, enter the license key to and click Submit to activate aco

10 7) ACO is now using existing VLK to the same machine with the NEW HWID 10

11 Enhancements 1. Client/Server compatibility support for aco server version Speed Dial Tab delete confirmation - The client confirms from the operator while deleting a speed dial tab using a pop-up confirmation window. 3. Directory Source support for MySQL and MS SQL as directory source. 4. Multi-tenant support when used with aco Server 5. Licensing replacement the licensing component in aco has been replaced to correct potential issues with changing Hardware IDs Defects Resolved Resolved issues with aco arbitrarily generating new hardware ID Resolved issue with call control icons for shared lines Resolved Line presence issue 11

12 Resolved pop-up error when importing incorrect license Resolved monitored device issue Resolved issue when importing Speed Dials with LDAP as directory source 12