Operating Level Agreement
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1 IT Applications with Critical Service Levels Dispatch and Compliance Monitoring (DCM) Attachment B: Appendix B2.8
2 Document Change Management Version Date Short Description V1.0 Nov 18, 2005 Initial Draft V1.1 Nov 23, 2005 Update after initial internal review V1.2 Nov 24, 2005 Reviewed by D Gibbons D Jang V1.4 Dec 5, 2005 Update with standard language V1.5 Dec 6, 2005 Review by P. King V1.6 Dec 8, 2005 Review by: K.Lang, J.Siu, E.Haboly, E.Breakey, B.Vonas, P.King V1.8 Dec 13, 2005 Final version. All changes accepted. Approved by Edward H and Patrick K. Appendix B2. 8 Page 2 of 9
3 Table of Contents 1.0 GENERAL OVERVIEW OLA PERIOD OLA REVIEW AND REVISION OLA INTERPRETATION CONTACT INFORMATION OLA ADMINISTRATIVE CONTACT INFORMATION BC Hydro Administrative contacts ABSU Administrative contacts ADMINISTRATIVE CONTACT CHANGE APPLICATION OVERVIEW PRIMARY BUSINESS FUNCTION SOFTWARE COMPONENTS HARDWARE ENVIRONMENT INTEGRATION USERS AND LOCATIONS ROLES AND RESPONSIBILITIES BC HYDRO ROLES AND RESPONSIBILITIES ABSU ROLES AND RESPONSIBILITIES Database Management and Database Services Application Availability Application Support Application Alerts and Fault Monitoring Maintenance and Minor Enhancements Database Services Release Management Documentation Maintain and Manage Environments Application Ownership Prepare Tactical Plan Business Recovery Test Security REPORTING... 8 Appendix B2. 8 Page 3 of 9
4 1.0 General Overview This ( OLA ) is an Appendix to and forms part of, Schedule 4.2 to the AMSA. For the purposes of this OLA, the Agreement shall mean the AMSA, BC Hydro shall mean BCH, and ABSU shall mean ABSBC. 1.1 OLA Period This OLA remains in effect for the duration of the Agreement. 1.2 OLA Review and Revision The OLA may be reviewed at any time, and will be reviewed at least annually. The OLA will be changed through the Change Order Request ( COR ) process of the Agreement. 1.3 OLA Interpretation and Application This OLA shall be interpreted and applied as described in section 2.7 of this Schedule 4.2 to this Agreement. Appendix B2. 8 Page 4 of 9
5 2.0 Contact Information 2.1 OLA Administrative Contact Information The OLA owner manages this OLA and is the review point of contact. The business owner defines the requirements and receives operational reports BC Hydro Administrative contacts OLA Owner BC Hydro OCIO OCIO Contract Manager Edward Haboly Business Owner BCTC - Real Time Operations Manager Devinder Ghangass ABSU Administrative contacts OLA Owner ABSU Service Mgmt IT Contract Manager David Gibbons Business Owner ABSU IT Outsourcing Senior Manager Patrick King Administrative Contact Change BC Hydro and ABSU can change their administrative contacts from time to time by notifying the other party. Appendix B2. 8 Page 5 of 9
6 3.0 Application Overview The following sections describe Dispatch and Compliance Monitoring (DCM), its components, how it integrates with the computing environment, its users and its locations. The scope of this OLA is the Application Maintenance of DCM. The infrastructure and the other supporting environments are described for illustrative purposes only, and may be covered in other OLAs. 3.1 Primary Business Function DCM is a Real Time Operations application that is used to enhance BCTC s ability to electronically interact with all transmission market participants in a consistent and auditable manner. DCM s major components are based on the following functions: Instruction Restriction Congestion Management Regulatory Compliance 3.2 Software Components 3.3 Hardware Environment 3.4 Integration 3.5 Users and Locations Appendix B2. 8 Page 6 of 9
7 4.0 Roles and Responsibilities 4.1 BC Hydro Roles and Responsibilities 4.2 ABSU Roles and Responsibilities Database Management and Database Services Application Availability Application Support Application Alerts and Fault Monitoring Maintenance and Minor Enhancements Database Services Release Management Documentation Maintain and Manage Environments Appendix B2. 8 Page 7 of 9
8 Application Ownership Prepare Tactical Plan Business Recovery Test Security Appendix B2. 8 Page 8 of 9
9 5.0 Reporting The following table outlines the reports ABSU will deliver to BC Hydro at the stated intervals. These are in addition to any reports related to Critical Service Levels or Reporting Service Levels. Report Name Description Frequency Status Report Monthly Performance Report Monthly Appendix B2. 8 Page 9 of 9
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