Bringing the User Experience into the Web Age Multi-ID Solution Brief

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1 SOLUTION BRIEF Multi-ID Bringing the User Experience into the Web Age Multi-ID Solution Brief Operators voice and messaging services are under increasing pressure. Service revenues are being squeezed as high device costs deter the purchase of additional lines, and subscribers are often forced to switch networks to buy services. With operators controlling less than 10% of services today, they must extract value from customers mobile activities to maintain and increase revenue. What if service revenues were no longer shackled to devices and networks? Operators could offer a new, web-age user experience where subscribers could purchase additional lines without having to purchase a new device and sell mobile services into traditional wireline markets even sell additional lines on another carrier s network. Users could have multiple identities (virtual lines) without carrying multiple phones. Mavenir s Multi-ID Solution enables new revenue streams by working around the one number, one device, one network paradigm that limits the way subscribers use services. Mavenir Multi-ID: Moving the User Identity from the Device to the Person With Multi-ID, Mavenir is delivering another industry first: a transformational NFVbased software platform that enables advanced feature sets and allows service providers to combine communication building blocks to rapidly bring innovative and disruptive services to market. Users can, for the first time, manage voice and video calls, as well as text messages from any of their devices, using a single number (virtual line). They can also share numbers with others, and have their call logs and voic synchronized across all their devices. In contrast to OTT services, Multi-ID leverages carrier-grade capabilities such as quality of service, reliability and availability, with a consistent and ubiquitous user experience on any device and any network. BENEFITS Carrier Independence: service delivery on any carrier s network Carrier-grade reliability: unlike OTT solutions, a native experience with service ubiquity and QoS Enhances subscriber loyalty and revenue, while reducing churn Enables new ways to utilize communications Fully cloud-native solution: built on microservice architecture for cloud- or operator-hosted NFV environments 1

2 Solution Description: Mavenir Multi-ID Mavenir s Multi-ID solution builds upon traditional IMS voice, video and messaging services by providing the end user greater flexibility in how they use their services. With Multi-ID the end user can: Use their services from any screen, with full access to call logs, contacts, message history and voic s Communicate using different identities from a common interface Share a line with others Mavenir s Multi-ID solution consists of the following: Clients for ios, Android mobile devices, PCs and tablets Secure access for multi-line registration Authentication for both users and lines Portals for end-user and operator administration Application servers for service logic, synchronization, and interworking 2

3 Mavenir Multi-ID Solution Mavenir Multi-ID Use Cases Access to Services from Any Screen With Mavenir Multi-ID, operators can offer users the convenience of accessing their services (voice, text, voic , call logs) from any communication device they happen to be using. Whether it s a tablet, PC, or smartphone, users can respond to, initiate, or decline voice calls and text messages, and can access their call logs and voic anywhere. 3

4 Multiple Identities from a Single App The days of needing two phones a personal phone and a work phone are over. Mavenir Multi-ID enables operators to provide multiple virtual lines, regardless of the subscriber s carrier, that are accessible from any device. A subscriber can easily manage multiple identities without needing to switch back and forth between multiple apps. Single Number Reach for Groups Dialing one number and being able to reach anyone in a group of users is a convenient time saver, and possibly a life saver. With so many households cutting the cord and no longer having a home telephone number, family members can share a virtual family line on each of their phones. Other use cases for single number reach include a group of employees in a small business, a maintenance crew on shift, nursing staffs, and even neighborhood committees. 4

5 Transfer a Number Between People With shift work, one worker often clocks out, and another clocks in. Multi-ID makes it easy for workers to share lines on their smartphones, so that anyone working a shift will automatically receive calls directed at one number possibly the on call number. Users have the convenience of muting a line s appearance on the phone, or even adding and removing it as needed. Worker Clocks Out Replacement Clocks In Users can be on different networks Better BYOD Program for Business Bring Your Own Device (BYOD) is a popular trend for businesses today, since the preferred communication device for most users is their own smartphone. Multi-ID can provide employees with a business number that appears on their personal devices, no matter what carrier they subscribe to, and utilizes cellular quality of service (QoS). Employees only need one device for all their personal and business communications. Business calls are easily identified and can be answered or automatically routed to the business voic greeting, if required. There s no need for a company to go to the expense of providing a separate smartphone for employees anymore. Business calls and texts can be monitored, and when an employee leaves the company, their business line can be removed from the employee s devices as easily as deleting their corporate account. 5

6 Summary One number, one device, one network can finally be a paradigm of the past. Mavenir s Multi-ID Solution enables operators to generate new revenue streams and rapidly bring innovation and disruptive services to market. Now subscribers can purchase additional lines without having to purchase a new device so they can send and receive voice, video and messaging across multiple devices using a single number, regardless of which carrier they choose to use. Mavenir Multi-ID brings carrier-grade capabilities such as quality of service, reliability and availability, and is available as a standalone platform, or as part of Mavenir s broad suite of network solutions for mobile operators. About Mavenir Mavenir is purpose-built to redefine mobile network economics for Communication Service Providers (CSPs). Our innovative solutions pave the way to 5G with 100% software-based, end-to-end, Cloud Native network solutions. Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vepc and Cloud RAN, Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world s subscribers. We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to CSPs for revenue generation, cost reduction and revenue protection rel1_