Remote Monitoring. for Building HVAC Systems. A unique combination of human expertise and technology helps ensure optimum operation.

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1 Remote Monitoring SM for Building HVAC Systems A unique combination of human expertise and technology helps ensure optimum operation.

2 For peace of mind: ProTech SM monitors HVAC systems 24 hours a day to reduce operating costs, service costs, and management time. FROM THE FRONT COVER _ The ProTech Remote Monitoring Center is located at Carrier world headquarters in Farmington, Connecticut. Here, fully trained staff tracks HVAC operation anywhere, generates comprehensive reports, and works with service personnel at Carrier service offices nationwide to provide unmatched HVAC service. To keep your building s HVAC system operating efficiently and reliably, an experienced service technician visiting your facility can perform a wide range of tests, analyze results, and record data for your use and future reference. Such intermittent checkups, though valuable, have their limits. Now, Carrier takes advantage of today s best communication technology to bring you expert HVAC monitoring and service not occasionally, but 24 hours a day, seven days a week. With ProTech continuous remote monitoring, the benefits of routine service inspections are maximized. You can have the earliest possible warning of a developing problem. You can have minor problems remedied before they become more serious and costly. You can have repair service dispatched immediately if trouble occurs, even if your building is unoccupied. Plus, there s no delay waiting for a problem to be discovered locally. And you can identify energy-saving opportunities more easily and make the right decisions to cut operating cost. You ll receive plain-language reports that help you manage your building operation. You can protect one of your most important building investments. And that s just the beginning of the benefits affordable, cost-effective ProTech Remote Monitoring provides! An Invaluable Information Resource Carrier sends you regular reports, bringing you an accurate, comprehensive record of the operation of your HVAC system. That s information that can help spot problems in their early stages. It s information that can help you fine-tune or upgrade your system for better operating efficiency and lower costs. It s information that will help you make the best management decisions. And, best of all, it s convenient, accessible information, too. In addition to regularly scheduled reports, all data on your HVAC systems recorded by Carrier through ProTech is always available to you through a single source. ProTech Remote Monitoring helps ensure optimum HVAC system operation and management for any size or type of commercial facility.

3 Choose the Level of ProTech Service that Best Meets Your Needs Like all Carrier service programs, ProTech offers unique flexibility. We can provide complete service or work as partners with in-house service staff. We ll match your remote monitoring service to your equipment, your requirements, and your management philosophy. If all you need is monitoring of the automatic alarm system built into a new Carrier chiller, that s exactly what you ll get. If you need comprehensive monitoring of a wide range of HVAC equipment combined with scheduled maintenance visits, that s fine with us. In fact, you can choose just about any combination of remote monitoring and local service response services whatever works best for you. Sensors in your building s HVAC System monitor any brand of chillers and, at your option, additional system components such as pumps and fans. Sensor information is automatically relayed to Carrier s ProTech Remote Monitoring Center. If the Center receives an alarm for a condition it can t correct remotely, you re notified or, if you choose, the Center automatically dispatches local Carrier service to remedy the problem. The Center stores all monitoring data (both alarms and routine operating information) and uses it to generate reports, which are forwarded to you and/or your local Carrier service branch. Scheduled reporting You benefit from superior HVAC operation and reliability. Your local Carrier service branch brings you regularly scheduled operating data reports. If you choose, your local Carrier representatives can help you interpret the data and, when applicable, make recommendations to help you enhance operation and energy efficiency. At your option, the local Carrier service branch provides maintenance or repairs for your HVAC equipment by factory-trained Carrier personnel. To ensure consistent, quality results, these services are never subcontracted.

4 How ProTech Works All new and many previously installed Carrier chillers feature Product Integrated Controls (PIC). These advanced control systems include a network of sensors linked to a microprocessor. Similar sensors can be installed at your option in a wide variety of HVAC equipment, regardless of brand, including pumps, fans, boilers, and refrigerant-leak detectors. All that s required to link this on-site sensing capability to Carrier s world headquarters in Farmington, Connecticut, is a dedicated phone line. At Carrier world headquarters, fully trained experts track your HVAC system s operation and alarms. ProTech s flexibility means their response is keyed to your exact needs. At Carrier headquarters, a fully trained staff employs the latest computer tracking technology to monitor, record, and respond to sensor input. This unique center is linked directly to Carrier s nationwide service center network, for the fastest local response to service needs. And remember: Carrier is the only HVAC equipment manufacturer to provide uniform, national service using only its own, factory-trained personnel. Your Service System for the Future Because ProTech is based on industry-standard technology, your ProTech Remote Monitoring is both easily expandable and future-ready. You can start ProTech at any level and upgrade to meet your needs at any time. As new monitoring technologies become available, you can add capability easily and economically. Most important, ProTech Remote Monitoring is an easy, economical way to ensure the best performance and durability from your building s HVAC system. It s your route to lower overall HVAC operating and service costs. It s a powerful building management tool. And it s your key to HVAC peace of mind.

5 Maximize Uptime and Productivity No matter what type of facilities you operate, maximizing HVAC uptime is essential. Occupant comfort and productivity depend on it. Because of their importance, chances are, you ve devoted more management time than you d like to your HVAC systems. Now, you don t have to. You can relax, knowing that your HVAC equipment is being monitored every second something even the most diligent on-site staff can t promise. You re free to use time yours and your staff s more productively, focusing on what s most important to your business. Faster Service, Better Service, More Cost-Effective Service Traditionally, if an HVAC system breaks down, it may be a while before anyone notices. Then a service call is placed. Once service technicians arrive, they must first figure out what the problem is, then determine what parts will be needed. Quite a bit of time is lost before a repair is even begun! With ProTech Remote Monitoring, problems are discovered the instant they occur and often before an actual breakdown. Sometimes, ProTech technicians can correct a problem through remote equipment control without a site visit. But if a site visit is required, Carrier technicians can be dispatched immediately and automatically. They arrive knowing exactly what equipment they ll be servicing and, often, what the problem is and what parts will be necessary to correct it. That minimizes on-site time and labor expense. If ProTech Remote Monitoring detects a non-critical, developing problem, you ll have the opportunity to schedule service to your convenience, minimizing any disruption. The PIC control system built into Carrier chillers is expressly designed to support remote monitoring. But ProTech isn t limited to chillers or Carrier-brand equipment. It s easy and cost-effective to extend ProTech monitoring to virtually any type or brand of HVAC component.

6 Part of a Complete Mechanical System Support Resource The same high level of technology and expertise that Carrier brings to ProTech Remote Monitoring is available to you in a wide range of services that can enhance building system performance, reliability, and owner/ operator convenience. Ask your Carrier representative for details on Carrier service agreements, control systems, indoor air quality enhancements, machine room acoustic and thermal insulation, and many other Carrierdeveloped solutions. Aftermarket Products Equipment and system technology-enhanced upgrades Aftermarket Services The best maintenance and parts for HVAC and other building systems Electronic Service Expertise to provide the best in electronic control and monitoring Service Agreements and Warranties The ultimate in service flexibility To learn more about how Carrier Commercial systems and services can help control costs and ensure system performance, call us at our local service center today or visit our Web site, As the world leader in Heating, Ventilation and Air Conditioning, Carrier is committed to continually improving the quality of comfort we provide to our customers. But our level of responsibility extends well beyond... Carrier Corporation has identified six specific areas which directly impact how we, as a world manufacturer, balance our customers needs for comfort with the environment s needs for responsible consumption. These symbols graphically represent our six areas of concentration and will serve as visual reminders of the importance of managing our finite resources. Each one of us at Carrier Corporation believes that, for generations to come, success will not only be measured by the quality of our products and systems, but also by how we have improved the quality of life Carrier Corporation, Syracuse, NY Printed in U.S.A