EET-1035: OPERATING SYSTEMS AND SOFTWARE FOR PC TECHNICIANS

Transcription

1 EET-1035: Operating Systems and Software for PC Technicians 1 EET-1035: OPERATING SYSTEMS AND SOFTWARE FOR PC TECHNICIANS Cuyahoga Community College Viewing:EET-1035 : Operating Systems and Software for PC Technicians Board of Trustees: Academic Term: Fall 2018 Subject Code EET - Electrical/Electronic Engineer Course Number: 1035 Title: Operating Systems and Software for PC Technicians Catalog Description: Hands-on course provides both theoretical and practical training with computer operating system setup, maintenance, upgrading, troubleshooting and support. Lab activities provide direct experience with techniques and tools used to install, configure, operate, secure and troubleshoot operating system software in desktop and mobile devices. Fundamental career training for computer service technicians. Credit Hour(s): 4 Lecture Hour(s): 3 Lab Hour(s): 2 Requisites Prerequisite and Corequisite EET-1015 Introduction to Computer Maintenance and Repair, or concurrent enrollment. I. ACADEMIC CREDIT Academic Credit According to the Ohio Department of Higher Education, one (1) semester hour of college credit will be awarded for each lecture hour. Students will be expected to work on out-of-class assignments on a regular basis which, over the length of the course, would normally average two hours of out-of-class study for each hour of formal class activity. For laboratory hours, one (1) credit shall be awarded for a minimum of three laboratory hours in a standard week for which little or no out-of-class study is required since three hours will be in the lab (i.e. Laboratory 03 hours). Whereas, one (1) credit shall be awarded for a minimum of two laboratory hours in a standard week, if supplemented by out-of-class assignments which would normally average one hour of out-of class study preparing for or following up the laboratory experience (i.e. Laboratory 02 hours). Credit is also awarded for other hours such as directed practice, practicum, cooperative work experience, and field experience. The number of hours required to receive credit is listed under Other Hours on the syllabus. The number of credit hours for lecture, lab and other hours are listed at the beginning of the syllabus. Make sure you can prioritize your time accordingly. Proper planning, prioritization and dedication will enhance your success in this course. The standard expectation for an online course is that you will spend 3 hours per week for each credit hour. II. ACCESSIBILITY STATEMENT If you need any special course adaptations or accommodations because of a documented disability, please notify your instructor within a reasonable length of time, preferably the first week of the term with formal notice of that need (i.e. an official letter from the Student Accessibility Services (SAS) office). Accommodations will not be made retroactively. For specific information pertaining to ADA accommodation, please contact your campus SAS office or visit online athttp:// Blackboard accessibility information is available athttp://access.blackboard.com.

2 2 EET-1035: Operating Systems and Software for PC Technicians Eastern (216) Voice Metropolitan (216) Voice Western (216) Voice Westshore (216) Voice Brunswick (216) Voice Off-Site (216) Voice III. ATTENDANCE TRACKING Regular class attendance is expected. Tri-C is required by law to verify the enrollment of students who participate in federal Title IV student aid programs and/or who receive educational benefits through other funding sources. Eligibility for federal student financial aid is, in part, based on your enrollment status. Students who do not attend classes for the entire term are required to withdraw from the course(s). Additionally, students who withdraw from a course or stop attending class without officially withdrawing may be required to return all or a portion of the financial aid based on the date of last attendance. Students who do not attend the full session are responsible for withdrawing from the course(s). Tri-C is responsible for identifying students who have not attended a course, before financial aid funds can be applied to students accounts. Therefore, attendance will be recorded in the following ways: For in-person courses, students are required to attend the course by the 15th day of the semester, or equivalent for terms shorter than 5-weeks, to be considered attending. Students who have not met all attendance requirements for an in-person course, as described herein, within the first two weeks of the semester, or equivalent, will be considered not attending and will be reported for non-attendance and dropped from the course. For blended-learning courses, students are required to attend the course by the 15th day of the semester, or equivalent for terms shorter than 5-weeks, or submit an assignment, to be considered attending. Students who have not met all attendance requirements for a blended-learning courses, as described herein, within the first two weeks of the semester, or equivalent, will be considered not attending and will be reported for non-attendance and dropped from the course. For online courses, students are required to login in at least two (2) times per week and submit one (1) assignment per week for the first two (2) weeks of the semester, or equivalent to the 15th day of the term. Students who have not met all attendance requirements for an online course, as described herein, within the first two weeks of the semester, or equivalent, will be considered not attending and will be reported for non-attendance and dropped from the course. At the conclusion of the first two weeks of a semester, or equivalent, instructors report any registered students who have Never Attended a course. Those students will be administratively withdrawn from that course. However, after the time period in the previous paragraphs, if a student stops attending a class, wants or needs to withdraw, for any reason, it is the student's responsibility to take action to withdraw from the course. Students must complete and submit the appropriate Tri-C form by the established withdrawal deadline. Tri-C is required to ensure that students receive financial aid only for courses that they attend and complete. Students reported for not attending at least one of their registered courses will have all financial aid funds held until confirmation of attendance in registered courses has been verified. Students who fail to complete at least one course may be required to repay all or a portion of their federal financial aid funds and may be ineligible to receive future federal financial aid awards. Students who withdraw from classes prior to completing more than 60 percent of their enrolled class time may be subject to the required federal refund policy. If illness or emergency should necessitate a brief absence from class, students should confer with instructors upon their return. Students having problems with class work because of a prolonged absence should confer with the instructor or a counselor. IV. CONCEALED CARRY STATEMENT College policy prohibits the possession of weapons on college property by students, faculty and staff, unless specifically approved in advance as a job-related requirement (i.e., Tri-C campus police officers) or, in accordance with Ohio law, secured in a parked vehicle in a designated parking area only by an individual in possession of a valid conceal carry permit. As a Tri-C student, your behavior on campus must comply with the student code of conduct which is available on page 29 within the Tri-C student handbook, available athttp:// must also comply with the College s Zero Tolerance for Violence on College Property available athttp:// documents/ zero-tolerance-for-violence-policy.pdf Outcomes Course Outcome(s): Identify, install, configure, operate and troubleshoot various Microsoft Operating Systems Objective(s): 1. Compare and contrast the features and requirements of various Microsoft Operating Systems. 2. Given a scenario, install, and configure the operating system using the most appropriate method. 3. Given a scenario, use appropriate command line tools. 4. Given a scenario, use appropriate operating system features and tools. 5. Given a scenario, use Control Panel utilities.

3 EET-1035: Operating Systems and Software for PC Technicians 3 6. Setup and configure Windows networking on a client/desktop. 7. Perform preventive maintenance procedures using appropriate tools. 8. Explain the differences among basic OS security settings. 9. Explain the basics of client-side virtualization. Course Outcome(s): Identify, select, install, configure and implement security methods and applications Objective(s): 1. Apply and use common prevention methods. 2. Compare and contrast common security threats. 3. Implement security best practices to secure a workstation. 4. Given a scenario, use the appropriate data destruction/disposal method. 5. Given a scenario, secure a Small Office/Home Office (SOHO) wireless network. 6. Given a scenario, secure a Small Office/Home Office (SOHO) wired network. Course Outcome(s): Identify, install, configure, operate/maintain and troubleshoot mobile electronic devices Objective(s): 1. Explain the basic features of mobile operating systems. 2. Establish basic network connectivity and configure Compare and contrast methods for securing mobile devices. 4. Compare and contrast hardware differences in regards to tablets and laptops. 5. Execute and configure mobile device synchronization. Course Outcome(s): Describe, explain and utilize troubleshooting procedures employed in computer maintenance occupations as related to operating systems and software applications Objective(s): 1. Given a scenario, explain the troubleshooting theory. 2. Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools. 3. Given a scenario, troubleshoot hard drives and Redundant Arrays of Independent Disks (RAID) with appropriate tools. 4. Given a scenario, troubleshoot common video and display issues. 5. Given a scenario, troubleshoot wired and wireless networks with appropriate tools. 6. Given a scenario, troubleshoot operating system problems with appropriate tools. 7. Given a scenario, troubleshoot common security issues with appropriate tools and best practices. 8. Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures. 9. Given a scenario, troubleshoot printers with appropriate tools. Methods of Evaluation: Recommended list: Quizzes, exams, labs and assignments. Course Content Outline: 1. Operating Systems a. Compare and contrast the features and requirements of various Microsoft Operating Systems. i. DOS x.x, Windows x.x and other archived operating systems ii. Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional iii. Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise iv. Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise v. Windows 8 and any other current operating system 1. Features a. 32-bit vs. 64-bit b. Surface, Metro, Aero, gadgets, user account control, bit-locker, shadow copy, system restore, ready boost, sidebar, compatibility mode, XP mode, easy transfer, administrative tools, defender, Windows firewall, security center, event viewer, file structure and paths, category view vs. classic view c. Upgrade paths differences between in place upgrades, compatibility tools, Windows upgrade OS advisor b. Given a scenario, install, and configure the operating system using the most appropriate method.

4 4 EET-1035: Operating Systems and Software for PC Technicians i. Boot methods 1. USB 2. CD-ROM 3. DVD 4. Network ii. Type of installations 1. Creating image 2. Unattended installation 3. Upgrade 4. Clean install 5. Repair installation 6. Multiboot 7. Remote network installation 8. Image deployment c. Partitioning i. Dynamic ii. Primary iii. Extended iv. Logical d. File system types/formatting i. FAT ii. FAT32 iii. NTFS iv. CDFS e. Quick format vs. full format f. Load alternate third party drivers when necessary g. Workgroup vs. Domain setup h. Time/date/region/language settings i. Driver installation, software and windows updates j. Factory recovery partition 2. Given a scenario, use appropriate command line tools. a. Networking i. PING ii. TRACER iii. NETSTAT iv. IPCONFIG v. NET vi. NSLOOKUP vii. NBTSTAT b. OS i. TASKKILL ii. BOOTREC iii. SHUTDOWN iv. TASKLIST v. MD vi. RD vii. CD viii. DEL ix. FDISK x. FORMAT xi. COPY xii. XCOPY xiii. ROBOCOPY xiv. DISKPART xv. SFC xvi. CHKDSK xvii. [command name] /? c. Recovery console

5 EET-1035: Operating Systems and Software for PC Technicians 5 i. Fixboot ii. Fixmbr 3. Given a scenario, use appropriate operating system features and tools. a. Administrative i. Computer management ii. Device manager iii. Users and groups iv. Local security policy v. Performance monitor vi. Services vii. System configuration viii. Task scheduler ix. Component services x. Data sources xi. Print management xii. Windows memory diagnostics xiii. Windows firewall xiv. Advanced security b. MSCONFIG i. General ii. Boot iii. Services iv. Startup v. Tools c. Task Manager i. Applications ii. Processes iii. Performance iv. Networking v. Users d. Disk management i. Drive status ii. Mounting iii. Extending partitions iv. Splitting partitions v. Assigning drive letters vi. Adding drives vii. Adding arrays e. Other i. User State Migration tool (USMT), File and Settings Transfer Wizard, Windows Easy Transfer and new utilities f. Run line utilities i. MSCONFIG ii. REGEDIT iii. CMD iv. SERVICES.MSC v. MMC vi. MSTSC vii. NOTEPAD viii. EXPLORER ix. MSINFO32 x. DXDIAG 4. Given a scenario, use Control Panel utilities. a. Common to all Microsoft Operating Systems i. Internet options 1. Connections 2. Security 3. General 4. Privacy

6 6 EET-1035: Operating Systems and Software for PC Technicians 5. Programs 6. Advanced ii. Display/Display Settings 1. Resolution iii. User accounts iv. Folder options 1. View hidden files 2. Hide extensions 3. General options 4. View options v. System 1. Performance (virtual memory) 2. Remote settings 3. System protection 4. Windows firewall vi. Power options b. Applets unique to each operating system i. name and function of each applet 5. Setup and configure Windows networking on a client/desktop a. HomeGroup, file/print sharing b. WorkGroup vs. domain setup c. Network shares/mapping drives d. Establish networking connections e. Proxy settings f. Remote desktop g. Home vs. Work vs. Public network settings h. Firewall settings i. Configuring an IP address in Windows i. static vs. dynamic 6. Perform preventive maintenance procedures using appropriate tools. a. Best practices i. Schedules backups ii. Scheduled check disks iii. Scheduled defragmentation iv. Windows updates v. Patch management vi. Driver/firmware updates vii. Antivirus updates b. Tools i. Backup ii. System restore iii. Check disk iv. Recovery image v. Defrag 7. Explain the differences among basic OS security settings. a. User and groups b. NTFS vs. Share permissions c. Moving vs. copying folders and files d. File attributes e. Shared files and folders f. Administrative shares vs. local shares g. System files and folders h. User authentication i. Single sign-on 8. Explain the basics of client-side virtualization. a. Purpose of virtual machines b. Resource requirements c. Emulator requirements

7 d. Security requirements e. Network requirements f. Hypervisor 9. Apply and use common security methods. a. Physical security i. Lock doors ii. Tailgating iii. Securing physical documents/passwords/shredding iv. Biometrics v. Badges vi. Key fobs vii. RFID badge viii. Privacy filters b. Digital security i. Antivirus ii. Firewalls iii. Antispyware iv. User authentication/strong passwords v. Directory permissions vi. User education c. Compare and contrast common security threats. i. Social engineering ii. Malware iii. Rootkits iv. Phishing v. Shoulder surfing vi. Spyware vii. Viruses 1. Worms 2. Trojans d. Implement security best practices to secure a workstation. i. Setting strong passwords ii. Requiring passwords iii. Restricting user permissions iv. Changing default user names v. Disabling guest account vi. Screensaver required password vii. Disable autorun e. Given a scenario, use the appropriate data destruction/disposal method. i. Low level format vs. standard format ii. Hard drive sanitation and sanitation methods iii. Overwrite iv. Drive wipe f. Given a scenario, secure asmall Office/Home Office (SOHO)wireless network. i. Change default user-names and passwords ii. Changing SSID iii. Setting encryption iv. Assign static IP addresses v. DHCP basic settings 10. Explain the basic features of mobile operating systems. a. Open source vs. closed source/vendor specific b. App source c. Screen orientation (accelerometer/gyroscope) d. Screen calibration e. GPS and geotracking f. Firmware 11. Compare and contrast current and historical mobile operating system technologies. EET-1035: Operating Systems and Software for PC Technicians 7

8 8 EET-1035: Operating Systems and Software for PC Technicians a. Apple b. Microsoft c. Blackberry d. Android e. any open or closed sourced current operating system 12. Given a scenario, explain the troubleshooting theory. a. Identify the problem i. Question the user and identify user changes to computer and perform backups before making changes b. Establish a theory of probable cause (question the obvious); scientific method. c. Test the theory to determine cause i. Once theory is confirmed determine next steps to resolve problem ii. If theory is not confirmed re-establish new theory or escalate d. Establish a plan of action to resolve the problem and implement the solution e. Verify full system functionality and if applicable implement preventive measures f. Document findings, actions and outcomes * significant portions of this outline map out exactly to the CompTIA 802 A+ objectives. Resources Andrews, J.A+ guide to managing and maintaining your PC.7th. Boston:Course Technology, Pyles, J.CompTIA A+ complete lab manual.1st. Hoboken:Wiley, Meyers, M.Mike Meyer's CompTIA A+ guide to managing and troubleshooting PCs.4th. NY:McGraw Hill, Beisse, F.A guide to computer user support for help desk and support specialists.5th. Boston:Course Technology, Dale, Nell and John Lewis.Computer Science Illuminated.5th. Burlington, MA : Jones and Bartlett Learning, Resources Other Top of page Key: 1596