SelfService Portal. Step By Step Documentation. This document will show you how to enroll your user account to the SelfService Portal
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1 SelfService Portal Step By Step Documentation This document will show you how to enroll your user account to the SelfService Portal There are three types of Authentication 1. Security Questions 2. Verification Code 3. Google Authentication You can choose any of the above authentication methods to enroll your account to the SelfService Portal that suits you the best.
2 1. Security Questions Here is the URL for enrolling your account with SelfService Plus Log in with your Domain user account. It is the same user account that you use to log on to your PC/Laptop/MAC.
3 Welcome window will appear. Click on click here.
4 Fill in the answers to the security questions. Once done click on enroll.
5 You will receive a message that you are successfully enrolled.
6 2. Verification Code Click on the enrollment tab again and select Verification Code. Type a secondary that you want to use. You can use a maximum of two external addresses. Example: user@gmail.com or user@yahoo.com Take Note: Should you consider using this method in the future to reset your password before it expires, then an will be send to you via gmail or yahoo, together with a code to reset your password. If you have gmail or yahoo configured on your smartphone, it will be good practice to use this method after your account has expired. Please note that the you will receive is only valid for 30 minutes.
7 Once done, click on update.
8 You will receive a message that you have successfully updated your registration.
9 3. Google Authenticator This is used for mobile authentication. Please note: This method is not compatible with Nokia or Microsoft devices. Before you begin, you will need to download some specific software on your mobile device. You can download the software from the Play Store applicable to the type of mobile phone you are using.. 1. Authenticator 2. Barcode Scanner Open the Authenticator app on your mobile Go to Setup Account Select scan a barcode
10 Click on the enrollment tab again and select Google Authenticator. Use the mobile scanner to scan the barcode to your device.
11 Once the barcode has been scanned you will receive a code on your Google Authenticator App. Enter the code generated by your Authenticator App. The code renews every 20 seconds. Once done, click on update.
12 You will receive a message that you have successfully updated your registration. You are all setup.
13 On Windows 7 you will find the Reset Password/Unlock Account icon. On Windows 10 you will find the Reset Password/Unlock Account icon on the bottom left of your screen. You can also use the URL to reset your password..
14 Mobile App You can use this App instead of a PC to reset your own password from your mobile device. Please note: This app is not compatible with Nokia or Microsoft devices. You can type the following link on your smartphone browser if you do not have the app installed. Make sure you have internet access on your smartphone. You can download the app from the Play Store depending on the type of mobile you are using. App: SelfService Plus
15 Select Server Settings Enter the IP and port number as shown below. Enable https
16 Enter your Domain username.
17 Select your preferred choice of verification.
18 Enter your new Password. All Done.
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