BT One Phone. Yealink SIP-T46 phone user guide

Transcription

1 BT One Phone Yealink SIP-T46 phone user guide

2 2 What s in this guide Need help? If you have any problems setting up or using your Yealink IP Phone, contact BT One Phone helpdesk on (or 8844 from a BT One Phone). 1. Getting started 3 2. Getting to know your phone 6 3. Customise your phone 8 4. Features 9 5. Basic settings 6. Advanced settings Got everything? 1.2 Set position of your phone 1.3 Get connected 2.1 Features and keys 2.2 Icons 2.3 LED status Call waiting Hotline Auto redial Do Not Disturb Time and date Screen backlight Screen contrast Ringtones Key tones Changing phone unlock PIN Setting speed dial keys Call history Directory Basic call features. Activating Bluetooth mode BT One Phone portal 14. Help and support Making calls 9.2 Answering calls 9.3 Ending calls 9.4 Redialling calls 9.5 Mute 9.6 Call hold and resume 9.7 Transferring a call 9.8 Conference call 9.9 Handing over calls to anor device 9. Adjusting volume 9.11 Pickup group calls

3 3 1. Getting started Let s get your new T46 set up We re here to help you get very best from your new IP phone. First, speak to your system administrator and check your phone is ready to be set up on our BT One Phone SIP network. Then follow simple instructions below. 1.1 Got everything? In box, you ve got: IP phone. Handset. Handset cord. Phone stand. Ernet cable. SIP-T46 Handset Handset cord Phone stand Ernet cable

4 4 1. Getting started 1.2 Set position of your phone Click phone stand into back of your phone at angle you d like. A 40 B 45 Desk Mount Method 1.3 Get connected Connect your. There are five ports on back of your phone. The goes in port 1. Connect your headset. If you re adding a wired headset to your phone, that goes into port 2. 2 A range of headsets are available from BT. 1

5 5 1. Getting started Connect Ernet cable Connect your Ernet cable between internet port on phone and a network port (eir on an in-line power switch/hub for power over Ernet or in your network if you re using a separate power adapter). If you re not sure how to do this, check with your IT administrator. You may need to provide a local power source to your phone. Your IT administrator can help you with this. EXT PC Internet Network lead Power adapter DC 5V (not supplied) Connect optional Bluetooth USB dongle (purchased separately) Insert USB dongle in slot on back of phone. If you re unsure, check with your IT administrator. USB 2.0 USB Dongle

6 6 2. Getting to know your phone 2.1 Features and keys The most important parts of your T46 are screen and keypad Getting Getting to to know know your your phone. phone. Phone features and keys. 3 Phone features and keys. The main hardware components of SIP-T40P IP phone are LCD screen and keypad. The main hardware components of SIP-T40P IP phone are LCD screen and keypad. The main hardware components of SIP-T40P IP phone are LCD screen and keypad Feature 1 2 LCD screen ⑥ Power LED (Mute key) 3 ⑦ Item Line(Headset keys key) Item Item (Mute key) (Message key) (Headset (Mute key) key) (Headset key) (Redial key) (Headset key) (Mute key) (Message key) Speakerphone key (Message (Redial key)key) ⑥ ⑧ ⑥ 4⑦ ⑨ ⑦ ⑧ ⑩ ⑧ ① ⑨ ① ① ⑪ ⑨ ⑩ LCD screen Volume key key) (Redial Speakerphone key ⑩ ⑫ 5⑪ Speakerphone key Keypad key Volume LCD LCD screen screen (Message key) Hold key (Mute key) ⑥ (Redial key key) ⑪ Volume ⑬ Speaker ⑫ (Headset key) ⑦ Keypad Transfer key LED ② Keypadindicator ⑫ Power Power indicator LED ② (Message key) Power indicator LED ⑧ Speaker ② ⑬ Hookswitch ⑭ 6 Speakerphone key Speaker ⑬ (Redial key) ⑨ Line ③ Line keys keys ③ Line keyskey 7③ Volume ⑭ Hookswitch Speakerphone ⑩ Soft key ④ key ④ Hookswitch tabkey ⑮ Soft Soft key ④ Hookswitch 8 ⑭ Volume Keypad key ⑪ ⑮ Hookswitch tab ⑤ Keypad ⑫ Hookswitch tab ⑮ Display icons. 9⑤ ⑤ About this feature Tells you about calls, soft keys, time, date and more, including: Call information like caller ID and call length Icons Missed calls or second caller information Prompt text Time and date Flashes fast when a call comes in feature. Flashesmute slowly when receiving a voic or text message Description call headset mode. Used for handling Description Description mute feature. Shows information calls, messages, soft Accesses voice mails. about Shows information calls, soft keys, keys, time, time, date date and and or or Turns headset modeabout on and offmessages, mute feature. Shows information about calls, messages, soft keys, time, date and or data: headset mode. relevant relevant data: Redials a previously dialled number. relevant data: headset Turns andmode. off ID, Call information caller Accesses voice on mails. Callmute information caller ID, call call duration. duration. Call information caller ID, call duration. hands-free speakerphone mode. Accesses voice mails. Icons (for example, ). Redials a previously dialled number. Icons (for example, ). Dials voic Icons (for example, ). Adjusts volume of, headset, speaker, and ringer. Redials a previously number. Missed call or second Missed call text text dialled orspeakerphone second caller information. information. hands-free mode.caller Missed call text or second caller information. Places a call on hold or and resumes acharacters call digits, letters special in context-sensitive Prompt text (for example, "Saving file!"). volume hands-free speakerphone mode. Prompt text (for example, "Saving file!"). Adjusts of, headset, speaker, and ringer. applications. Prompt text (for example, "Saving file!"). mute feature. Redials last number you dialled Time and date. Adjusts volume of, headset, speaker, and ringer. Time and date. digits, and special characters in context-sensitive Time and date.letters hands-free (speakerphone) audio output. phone headset mode. Indicates status: applications. Indicates phone status: digits, letters andparty special characters in context-sensitive Transfers a call to anor Indicates phone Bounces when status: is picked up and phone connects to applications. Accesses voice Receives an call fast flashing. hands-free (speakerphone) audio Receives anmails. call fast flashing. line. The phone fromoff lineoutput. when is replaced Receives an disconnects flashing. Turns speakerphone oncall fast and hands-free (speakerphone) audio output. Redials awhen previously dialledis number. Bounces picked up and phone connects to in cradle. Used for DSS functions. Used for DSS functions. Used for DSSdisconnects functions.headset, Changes, speaker or ringer volumes line. The phone from cradle line when phone is replaced Bounces when is picked up and connects to Secures in when IP phone is mounted hands-free speakerphone mode. Automatically labelled to identify ir context-sensitive Automatically labelled to identify ir context-sensitive features. features. inline. The cradle. Automatically labelled to from identify ir context-sensitive phone disconnects and line special when characters isfeatures. replaced vertically. Lets you enter numbers, letters Adjusts through volume of, headset, speaker, and ringer. information. Secures cradle when IP phone is mounted inscroll cradle. Scroll through indisplayed displayed information. Scroll through displayed information. Scroll through your on-screen options vertically. digits, letters and special characters in context-sensitive Secures actions and in cradle when Confirms answers calls. Confirms actions answers calls. IP phone is mounted Answers andand confirms actions Confirmscalls actions and answers calls. applications. vertically. Cancels actions, Rejects andrejects cancels actions calls. Cancelscalls actions, rejects calls. Icons you may see in LCD screen are described following table: Speaker hands-free (speakerphone) audio output. ⑬ Cancels actions,inrejects calls. Display icons. Icon Description Icons you Softmay keys Can be programmed to do different things Bounces when is picked up see in LCD screen are described in following table: and phone connects to Display icons. Hookswitch line. The phone disconnects from line when is replaced 11⑭ Speaker Plays speakerphone Iconin LCD screen Description Network is unavailable. Icons you may see are described in audio following table: ⑮ in cradle. Icontab Hookswitch Description Holds in phone cradle when IPphone mounted vertically. Secures in cradle when phone is is mounted Network is unavailable. Hookswitch vertically. when is picked up and phone connects to Bounces Network is unavailable. The line.private Ends line registers call when depressed as is replaced. successfully. Hookswitch tab The private line registers successfully. Register failed. The private line registers successfully. Register failed. Registering. Icons you may see in LCD screen are described in following table: Register failed. Display icons.

7 7 2. Getting to know your phone 2.2 Icons You might see se icons on your phone s screen. Here s what y mean: Icon Description Network is unavailable You re on speakerphone Handset mode Headset mode Do not disturb Call mute Your phone s on silent Phone lock Bluetooth mode is on Bluetooth headset is both paired and connected Received calls Placed calls Missed calls 2.3 LED status Power LED LED What it means Solid red Your phone is starting up Fast flashing red Your phone is ringing Off Your phone is off, idle, busy, on hold or on mute Line key LED LED What it means Solid green The line is taken The line is being used Fast flashing green There s a call coming in Off The line is inactive A call is on hold

8 8 3. Customise your phone It s easy to set up your phone with features you want. To turn a feature on or off, just press menu soft key n follow instructions for that feature in section 4. Here s a list of features you can choose from. Features Call waiting Hotline Auto redial Do Not Disturb (DND) Basic settings Time & date (format) Display (backlight (timer) and contrast) Sound (ring tones and key tone) Change PIN Advanced settings Password Phone lock History All calls Directory All contacts (corporate directory)

9 9 4. Features When navigating through menu you can use Enter or OK buttons to access a feature. If shown, you can also access an option by pressing number shown for that feature using dial pad. This section will help you to set up features on your T Call waiting The call waiting feature lets you know when you re getting a call while you re on anor one. You can choose to turn call waiting on or off. To do this, go to Menu > Features > Call Waiting. Use left or right scroll buttons to select on or off, n press save to finish. 4.2 Hotline The hotline feature lets you automatically dial a number when you pick up or press speaker button. To set up a hotline go to menu>features>or>hotline n press enter or OK. In hotline number field enter hotline number you d like to set. If you want to delay call, use up or down scroll buttons to get to hotline delay. Enter delay value from 0 to (0 = no delay, immediate dial; 1 to = a dial delay of one to ten seconds). 4.3 Auto redial 4.4 Do Not Disturb Auto redial lets you automatically redial a number that you called and wasn t answered. To set up auto redial go to menu >features >ors>auto redial. Use left or right scroll buttons to switch this function on or off. To set up a redial interval, press down scroll button and enter time you d like in between calls. This can be from between 1 to 300 seconds. Press down scroll button again to set redial times (again from 1 to 300 seconds). Do not disturb stops your phone from ringing and sends call to your voic . This feature depends on how you ve set up your phone. If you need help, speak to your IT administrator.

10 5. Basic settings Here s how to set up your phone s basic settings. 5.1 Time and date To set date and time format, press menu > basic > time & date > time & date format, n press enter or OK. Use left & right scroll buttons to select time format you d like ( or 24 hour clock). To set Date Format press Down scroll button again, n use Left and Right scroll buttons to select preferred formats re s a choice of DD-MMM-YY, YYYY-MM-DD, DD/MM/YYYY; MM/DD/YY; DD MMM YYYY; WWW DD MMM and WWW MMM DD. Press Save to finish. 5.2 Screen backlight This option lets you set your screen s backlight time. Go to menu > basic > display > backlight, n press enter or OK. Using left or right scroll buttons, search for timer you d like to apply. You can choose between always on, always off, 15 seconds, 30 seconds, 15, 30, 60, 0, 300, 600 or 1800 seconds. After choosing your timer, press save to finish. 5.3 Screen contrast To change screen contrast, go to menu > basic > display contrast, n use left and right scroll buttons to choose a contrast between 1 and. Press save to finish. 5.4 Ringtones To change your ringtone, go to menu > basic > sound > ringtones, n press enter or OK. You ll see your extension number. Use scroll buttons to highlight it, n press enter or OK. You ll see a list of ringtones to choose from. Scroll through list, highlight ringtone you d like and press save. 5.5 Key tones You can turn your key sounds on or off. To do this, go to menu > basic > sound > key tone. Using left or right scroll buttons, choose eir enabled or disabled and n press save.

11 11 5. Basic settings 5.6 Changing phone unlock PIN You can set up a lock to protect your phone. You ll need a PIN to unlock it. Before you can set this up, turn on phone lock in advanced settings. 5.7 Setting speed dial keys The default setting is no PIN set. To set up or change phone unlock PIN, go to menu > basic > change PIN and press enter or OK. Then scroll down to new PIN and choose a four digit PIN. Scroll down again to confirm it, n click save. Navigate to menu > features > DSS keys n select line key you want from Using left and right scroll buttons, select speed dial. Scroll to value and add number you want to use as a speed dial. Scroll to label, add label or name you want associated with that number and save. 6. Advanced settings To enter names or numbers, press abc button. You ll see options for uppercase (ABC), alpha numeric (2aB) and numeric (3). To change your advanced settings, you ll need to enter default password, which is Then press enter, OK or 1 to go to phone lock menu. Using left and right scroll buttons, select enable and n press save. You can disable your phone lock in same menu. To lock your phone when you re not using it, press and hold # button on your keypad. 7. Call history To see a list of all calls you ve made, received or missed, press history option. Use up or down scroll buttons to search for a call. To make a call from list, just press send (or OK twice). You can use option soft key to get to more functions such as detail, where you can see more information about a call (like date, time and how long it was). 8. Directory If you d like to see an updated version of corporate directory, just restart your phone by unplugging Ernet cable, n plugging it back. To get to directory, press Directory button. You ll see se soft keys: Back takes you to previous screen. Enter selects group you ve highlighted in list. Remote phone book is where you can search for all your colleagues and company contacts.

12 9. Basic call features 9.1 Making calls You can switch call mode during a call by pressing headset or speakerphone key or by picking up. There are three ways to make a call: Pick up, dial number and press #Send With on hook, press speakerphone key and press #Send. With a headset connected, press headset key 9.2 Answering calls You can reject an call by pressing reject soft key., dial number, dial number press #Send. You can answer a call in three ways: Pick up. Press speakerphone key. Press headset key with your headset connected. 9.3 Ending calls To end a call: Put down or press cancel. Press speakerphone or cancel Press cancel with your headset connected. 9.4 Redialling calls To redial a number, press redial to get to placed calls list. Then press up or down to find and select number you want to redial. Then press redial again or send. 9.5 Mute Press mute during a call so you can hear or party but y can t hear you. Press it again to unmute. 9.6 Call hold and resume Press transfer during a call to put it on hold. To go back on call, press resume.

13 9. Basic call features 9.7 Transferring a call It s easy to transfer calls. The way you do it depends on wher you d like to speak to person you re transferring to first. To transfer a call without talking to person first: When you get a call press transfer which will put call on hold Dial number you d like to transfer to Press transfer again Press cancel soft key or hang up. To cancel transfer, press resume soft key. To transfer a call after talking to person first: When you get a call, press transfer, which will put call on hold Dial number you d like to transfer call to Press transfer again When y answer call, you can speak to m, n press cancel or hang up. If you d like to cancel transfer after you ve spoken to person you re transferring call to, press resume. 9.8 Conference call You can also make a conference call with up to three people (including you). To do this: During a call, press transfer which will put call on hold Enter number of person you d like to join your conference call, and press transfer again When person you called answers, press conf To end a conference call, press cancel. That ll disconnect all parties. 9.9 Handing over calls to anor device If you ve got a SIP phone added as a SIP extra to your subscription and want to hand an active call over to anor device, press #Send n 0 (zero). The or phone will start ringing. The call will transfer automatically when you answer or phone. 9. Adjusting volume To change ringer volume, press volume when you re not using phone. To adjust volume on, speakerphone or headset, press volume during a call Pickup group calls Press preloaded pickup button to pick up longest waiting call in your pickup group.

14 14. Activating Bluetooth mode When you insert Bluetooth USB dongle BT40 into USB port at back of IP phone, LCD screen prompts Adapter has been added, scanning Bluetooth devices right now? Press OK soft key to enter Bluetooth screen. You can activate Bluetooth mode and n scan Bluetooth devices. Or go to menu > basic > Bluetooth, select on from Bluetooth field and save. The LCD screen will displays Bluetooth icon. Bluetooth mode is configurable via menu > basic > Bluetooth To pair a headset go to menu > basic > Bluetooth > scan, select desired headset and select Connect. Enter desired PIN in password field ( default PIN is 0000) and press OK. To Disconnect your Bluetooth headset, press menu > basic > Bluetooth > paired Bluetooth device. Then select connected headset and press disconnect. 11. BT One Phone portal Our portal helps you manage your phone settings and preferences, making it easy for you work smart on move. You ll find it at portal.btonephone.com If you change your portal password, your phone might stop working. If that happens, just reboot it by unplugging Ernet cable and n plugging it back in again.. Help and support If you need help, and your administrator is unable to assist you, we have a dedicated helpdesk for orders, billing, faults, general queries and for lost, stolen or replacement SIMs. To contact helpdesk, call and select required menu option. The helpdesk is open Monday to Friday 8am to 6pm. To report lost or stolen SIMs, you can contact us 24/7 using same number. Or you could try any of se or sources of help: You can refer to FAQs that are available at bt.com/btonephonehelp and on BT One Phone portal. You can contact us via at care.btonephone@bt.com Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No November 2017