UX Runway ensuring teams take off successfully. User Experience (UX) Owner: Natalie Warnert

Transcription

1 UX Runway ensuring teams take off successfully User Experience (UX) Owner: Natalie Warnert

2 AGENDA About Natalie What is UX? UX Project Submission & Initiation UX Runway UX Inclusion Questions

3 Natalie Warnert CSM, PSM I Six Sigma Yellow Belt Agile Project Manager - UX Thomson Reuters Legal UX Travelers Insurance natalie.warnert@thomsonreuters.com Website: nataliewarnert.com

4 What is UX? How a person interacts with a system Flow Perception Accessibility Ease of use Understanding

5 Roles on UX team User Researchers Information Architects Visual Designers CSS Developers Accessibility

6 UX s place in product development UX as Scrum/Agile team Centralized UX team Research how users interact with system and make recommendations Work with Product Owner to make wireframes and designs to help: Write stories and tasks for tech teams Write acceptance criteria for stories Style pages appropriately & accessibly (CSS)

7 How can all work be completed in one iteration?

8 UX Runway!

9 Project intake process (New Captialized Projects) Funded and approved projects are submitted to UX The earlier the better Order/Priority is determined by the business UX is included in the business case and appropriate time is allotted for UX runway (all segments of UX) Resources for project management and product ownership are solidified UX is involved in pre-planning after business case is approved visioning, feature list, timelines, roadmaps, etc. UX capacity is determined on an iterative basis

10 UX RUNWAY New Project Initiation Lead time of at least 2 months (depending on size of project and UX team capacity) prior to tech development start to: Conduct research as necessary prior to project and iteration/development start Have UX representatives and PM at key initiation meetings/sessions, and initial deep dives. Produce high level wireframes and design ideas and possible prototyping to assist in planning for features as lead time allows Can also be done as tech is spiking or doing backend and infrastructure work

11 Project intake process (Ongoing) Ongoing maintenance and development work will be submitted through Natalie Warnert UX will schedule enhancement work iteratively Every two weeks with Legal Tech iteration and release schedule Requests need to give a 2-3 iteration runway for scheduling and resource assignment

12 UX RUNWAY - Ongoing Iterating ahead but on same cadence Just in time (JIT) design Just enough detail provided for tech team to start work 80-90% completion goal for wireframe/design deliverables Planned room for UX changes in current iteration 10% capacity

13 UX RUNWAY - Visual 20.1 (current iteration) Development on feature W Feature X Feature Y Feature Z TechTeam/ CSS Accessibility UX Runway Information Architects & Visual Design User Research

14 How does it actually work? Backlog grooming dependencies are identified CSS work is flagged as Needs CSS/Design review in TFS, task created and assigned to UX-CSS UX backlog is developed, sized, and planned Working sessions with Product Owners Internal reviews for collaboration Demos with tech teams Finished UX work items help to drive work, collaboration, and identify gaps

15 UX Inclusion EARLY IS BETTER Table planning, roadmapping, dependency mapping Release planning Backlog grooming Stand-up/Daily Scrum Scrum of Scrums Demos One size does not fit all!

16 Thank you! Website: nataliewarnert.com Questions?