ITIL 4 is HERE! The ITIL 4 Scheme Explained. ITIL v3 Migration into ITIL 4 Diagram. Torque IT 2019 ITIL 4 Foundation Schedule

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1 ITIL 4 is HERE! The ITIL 4 Scheme Explained ITIL v3 Migration into ITIL 4 Diagram Torque IT 2019 ITIL 4 Foundation Schedule

2 The 4 Scheme Explained What is ITIL 4? ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process lead delivery, ITIL 4 supports faster, quality and value-driven delivery for people and organizations. As explained by AXELOS through recent blogs, ITIL 4 can be applied in both traditionally organized organizations and in organizations that have adopted Agile, Scrum, DevOps, and Continuous Delivery ways of working. What does the scheme look like? Compared to ITIL v3, the ITIL 4 Scheme is simplified; a more modern approach that simplifies the career path for professionals, providing modern, relevant content. This will likely improve the conversion rates, encouraging professionals to continue their journey beyond ITIL Foundation level. ITIL 4 Certification Path Specialist Creative, Desliver & Support Managing Professional (MP) Specialist Drive Stakeholder Value Specialist High Velocity IT Master Strategist Direct, Plan & Improve Strategic Leader (SL) Strategist Direct, Plan & Improve Leader Digital & IT Strategy The ITIL certification scheme comprises of the following modules: ITIL Foundation ITIL Leader ITIL Specialist (3 modules) ITIL Master ITIL Strategist One of the main characteristics of the new ITIL 4 certification scheme it is that is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams Foundation are intended to provide end-learners with greater clarity about how and where they can improve their skills and set them apart from peers. BACK NEXT

3 The 4 Scheme Explained The two streams are made up of five modules. What is ITIL Managing Professional Transition? The Managing Professional Transition course is a certified training course and examination that enable ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the ITIL v3 scheme to transition their existing designations into the ITIL Managing Professional (ITIL MP) designation. To become an ITIL Managing Professional (ITIL MP) end-learners must complete the following modules: ITIL 4 Foundation ITIL Specialist: Create, Deliver & Support ITIL Specialist: Drive Stakeholder Value ITIL Specialist: High Velocity IT ITIL Strategist: Direct, Plan & Improve* In order to be eligible to become an ITIL Master, end- learners must have both the ITIL Managing Professional (ITIL MP) and ITIL. Strategic Leader (ITIL SL) designations. Further details about how to become an ITIL Master will be released at a later time. To become an ITIL Strategic Leader (ITIL SL) end-learners must complete the following modules: ITIL 4 Foundation ITIL Strategist: Direct, Plan & Improve* ITIL Leader: Digital & IT Strategy *Universal module for both ITIL designation streams Are there two ITIL Strategist modules? The scheme shows the module ITIL Strategist Direct, Plan & Improve in two different streams. That is because the module holds value in both streams. It is, however, the same module. Does ITIL 4 cover the same areas as ITIL v3? The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. This means that ITIL 4 will be much more relevant to developers, practitioners, and businesses as a whole through promoting a holistic view of delivering products and services. How will ITIL 4 establish value for an organization? ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world, while retaining many of the core elements of good IT service management. BACK NEXT

4 The 4 Scheme Explained What exactly does ITIL 4 provide? ITIL 4 will provide a basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations. Does ITIL v3 still establish value for an organization? The introduction of ITIL 4 doesn t mean that ITIL v3 no longer has value. ITIL v3 is as relevant as ever and continues to be in demand globally by many IT practitioners, giving value to millions of people and businesses around the world. All certifications for ITIL will remain valid following the update and will continue to be recognized as valuable certifications globally. Should learners still take an ITIL v3 Foundation course? New students should still pass the ITIL v3 Foundation exam because it continues to support organizations and individuals to gain optimal value from IT and digital services. It equips a student with a clear capability model, aligning them to the current business strategy, current needs, and the current way of working within the organization. Should learners stop their ITIL v3 journey? Waiting for the levels Specialists, Strategist or Leader courses is possible, but realize that these courses are expected to be released earliest in the 2nd half of Starting or continuing with the ITIL v3 Intermediates /Practitioner makes it possible for students to get the required credits for the ITIL Managing Professional Transition Module the moment it is available. BACK HOME

5 v3 migration to ITIL 4 Certification Credit Map Below is the sketch illustrating various ways in which candidates can gain the required 17 credits to be able to take the ITIL 4 Transition module to migrate their ITIL skills into ITIL 4. Please note that the 17 credits are derived from ITIL Foundation and any other ITIL Intermediates courses. Once these are achieved delegates can now take the ITIL 4 transition module and bridge their skills into ITIL 4. MC - F(2) MC - F(3) CHOOSE ONE INTERMEDIATE PATH Please peruse the diagram below and assess your requirements to achieve 17 credits with the aim to take the one migration course from ITIL v3 to ITIL 4. Lifecycle Capability Option One Option Two Option Three Option Four MC - SS (3) MC - SD (3) MC - ST (3) MC - SO (3) MC - OSA (4) MC - PPO (4) MC - RCU (4) MC - PPO (4) MC - ST (3) MC - SO (3) MC - PPO (4) MC - RCV (4) MC - SO (3) MC - RCV (4) MC - OSA (4) MC - SD (3) MC - RCV (4) MC - OSA (4) MC - SD (3) MC - SS (3) 17 Credits 18 Credits 18 Credits 17 Credits 17 More Credits Achieved Managing Professional Transition v3 Expert Managing Professional Transition 4 (MP or SL*) HOME

6 Torque IT 2019 ITIL 4 Foundation Schedule Johannesburg 4 Foundation Schedule Code Course Name Price Scheduled Dates Exam Duration (excl. VAT) Jan Feb Mar Apr 4 Service Management 4 FOUNDATION MC-ITIL4F ITIL4 Foundation 3 Days R , 28 11, 25 11, 25 8, 29 MC-ITIL4FE MC-ITILFE ITIL4 Foundation Exam 60 min R , 30 16, 27 13, Cape Town 4 Foundation Schedule Code Course Name Price Scheduled Dates Exam Duration (excl. VAT) Jan Feb Mar Apr 4 Service Management 4 FOUNDATION MC-ITIL4F ITIL4 Foundation 3 Days R , 28 11, 25 11, 25 8, 29 MC-ITIL4FE MC-ITILFE ITIL4 Foundation Exam 60 min R , 30 16, 27 13, Pretoria 4 Foundation Schedule Code Course Name Price Scheduled Dates Exam Duration (excl. VAT) Jan Feb Mar Apr 4 Service Management 4 FOUNDATION MC-ITIL4F ITIL4 Foundation 3 Days R MC-ITIL4FE MC-ITILFE ITIL4 Foundation Exam 60 min R HOME