OVERVIEW: This bulletin involves reprogramming RBZ or RHB radios with the latest available software.
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1 NUMBER: GROUP: Electrical DATE: January 10, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. THIS BULLETIN SUPERSEDES SERVICE BULLETIN , DATED APRIL 18, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES A REPAIR PROCEDURE NOTE. SUBJECT: RBZ Or RHB Radio Enhancements OVERVIEW: This bulletin involves reprogramming RBZ or RHB radios with the latest available software. MODELS: (JK) Jeep Wrangler (WD) Dodge Durango (LC) Dodge Challenger 2012 (D2) Ram 3500 Pickup 2012 (DX) Dodge Reg Cab Chassis (Mexico) 2012 (DS) Ram 1500 Pickup (WK) Jeep Grand Cherokee 2012 (DP) Ram 4500/5500 Cab Chassis 2012 (PM) Dodge Caliber (MK) Jeep Compass/Patriot 2012 (DJ) Ram 2500 Pickup (RT) Chrysler Town Country/Dodge Caravan 2012 (KK) Jeep Liberty 2012 (DD) Ram 3500 Cab Chassis (JS) Chrysler 200/Dodge Avenger NOTE: This bulletin applies to vehicles equipped with Media Center 430 CD/DVD/MP3/HDD Radio (Sales Code RBZ) or Media Center 430N CD/DVD/MP3/HDD/NAV Radio (Sales Code RHB).
2 SYMPTOM/CONDITION: Customers may experience one or more of the following: When changing the language on the radio, the navigation may still display English. Help prevent navigation lockup. Ghost image of the vehicle s brand logo on the display screen. Digital photos loaded onto the hard drive intermittently get lost. Sirius audio pop on power up. HFM audio pop on power up. HFM Mode resume with no information. For RHB Radios Only: Trip planner does not save a route after is was created. Route guidance does not activate after the vehicle shuts down. Longitude entry does not allow enough digits. CD/DVD will not play. Navigation accept screen will not clear. Navigation shows acquiring signal for an extended period of time. New navigation graphics. DIAGNOSIS: Using a Scan Tool (witech) with the appropriate Diagnostic Procedures available in TechCONNECT, verify all related systems are functioning as designed. If DTCs or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. If the customer describes the symptom listed above, perform the Repair Procedure. NOTE: Software updates are available for download to USB flash drive on the Uconnect web site.
3 REPAIR PROCEDURE: NOTE: **For MY 2013 and 2014 vehicles equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV Radio (Sales Code RHB), a new navigation software update may be available. Please update the navigation software before the radio software.** 1. Does the radio have an RBZ sales code? a. YES >>> Proceed to Step #5. b. NO >>> Proceed to Step #2. 2. Check the navigation software version. a. Start the vehicle and turn on the radio. b. Press Menu button (hard key) on the radio. c. Press Nav Setup touch screen soft key. d. Press System Information touch screen soft key. e. Press About touch screen soft key. 3. Is the navigation software version at 5.11 or higher? a. YES >>> The radio has the latest software already in it. This bulletin doesn t pertain, follow normal diagnostics and warranty process. b. NO >>> Proceed to Step #4 NOTE: Some early built 2012 RHB radios were built with an different navigation computer board and the highest the software level went to was Navigation software level for late built RHB radios went up to Is the navigation software version between 2.90 and 5.11? a. YES >>> The navigation software and the control head will need to be updated. Proceed to Step #5. b. NO >>> The navigation has the latest software, the control head will need to be updated. Proceed to Step #5. 5. Has the USB flash drive been created? a. YES >>> Proceed to Step #8. b. NO >>> Proceed to Step #6. 6. Go to DealerCONNECT>Service>Uconnect Information & Utilities> Uconnect Dealer software downloads to download the files. 7. If a security message appears Do you want to view only the web page content that was delivered securely? press NO to continue. NOTE: The site is optimized for Microsoft Internet Explorer 8 or 10. Use these software versions if you encounter a problem downing load the software. NOTE: A blank USB flash drive must be used to download the software. Only one software update can be used on one USB flash drive. NOTE: Acquire a blank USB flash drive with at least 4 GB of space. Download the software update file to your local PC s desktop. Be sure to extract the file before copying it to the blank USB. A blank USB flash drive will be needed one for each radio update, both updates can not be on the same USB flash drive. Once the file is saved to the USB flash drive, it is recommended you label the USB flash drive with the bulletin number and radio sales code.
4 NOTE: If the software update process is interrupted/aborted, the process should be restarted. 8. Remove any customer USB flash drives from the radio face plate. 9. With the engine running and radio powered on, insert the correct USB flash drive with new software into USB hub. CAUTION: The screen may display No Files On USB DO NOT remove the USB flash drive. This message should only last about a minute. 10. When prompted, Update baseline data files on HDD? appears press YES. 11. Does the radio have an RBZ sales code? a. YES >>> Proceed to Step #14. b. NO >>> Proceed to Step # The next screen display will have the old and new navigation software levels, press YES. NOTE: Do not cycle the ignition or adjust the radio (volume, channels, est.) during the update process. NOTE: If the navigation software was 2.90 or lower, you will receive a PND Failure indicating that the update was not needed. Press OK to continue. 13. Once the navigation download has been completed the screen will display PND Updated Completed, this should only take two minutes. Press OK to continue. 14. The next screen display will have the old and new radio software levels. 15. Is the radio software level at or higher? a. YES >>> The radio has already been updated, proceed to Step #18. b. NO >>> Press YES to update the radios software. 16. When prompted, Update baseline data files on HDD? appears press NO. 17. When prompted, Update Application Software From to , appears press NO. 18. Remove the USB flash drive, the update has been completed. POLICY: Reimbursable within the provisions of the warranty. TIME ALLOWANCE: Labor Operation No: CW CX Description Skill Category Amount Radio, Check and Perform Software Update. (0 - Introduction) Radio, Software - Create USB Flash Drive (One Time Only). (0 - Introduction) 6 - Electrical and Body Systems 6 - Electrical and Body Systems 0.3 Hrs. 0.2 Hrs.
5 FAILURE CODE: The dealer must choose which failure code to use. If the customer came in with an issue and if the dealer finds a software update to correct that issue, use failure code CC, for all other use failure code RF. If the customer s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used. If an available flash is completed while addressing a different customer concern, failure code RF is to be used. CC RF Customer Concern Routine Flash
OVERVIEW: This bulletin involves updating the Hands Free Module (HFM) software.
NUMBER: 08-115-15 GROUP: Electrical DATE: November 19, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves reprogramming the HFM with the latest available software.
NUMBER: GROUP: 08-020-17 REV. A Electrical DATE: May 19, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves updating the Hands Free Module (HFM) software.
NUMBER: 08-112-14 GROUP: Electrical DATE: December 24, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE witech SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE.
NUMBER: GROUP: 08-057-16 REV. A Electrical DATE: September 14, 2016 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE witech SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE.
NUMBER: 08-031-16 GROUP: Electrical DATE: March 31, 2016 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
OVERVIEW: This bulletin involves inspecting and if required, updating the radio with the latest available software.
NUMBER: GROUP: 08 003 18 REV. B 08 Electrical DATE: May 2, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
NUMBER: 08-031-15 GROUP: Electrical DATE: March 27, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
OVERVIEW: This bulletin involves inspecting and if required, updating the radio software.
NUMBER: GROUP: 08 053 17 REV. C 08 Electrical DATE: October 27, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
NUMBER: GROUP: 08-031-15 REV. A Electrical DATE: July 16, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and if required, updating the radio software.
NUMBER: 08 046 17 GROUP: 08 Electrical DATE: June 8, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and if required, updating the radio software.
NUMBER: GROUP: 08-007-15 REV. A Electrical DATE: July 29, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE witech SOFTWARE LEVEL MUST BE AT RELEASE OR HIGHER TO PERFORM THIS PROCEDURE.
NUMBER: 08-050-12 GROUP: Electrical DATE: August 09, 2012 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).
NUMBER: 08-015-11 GROUP: Electrical DATE: April 06, 2011 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: GROUP: 08-036-14 REV. A Electrical DATE: July 31, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08-103-15 GROUP: Electrical DATE: October 30, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08 071 17 GROUP: 08 Electrical DATE: August 10, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08-036-14 GROUP: Electrical DATE: March 28, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
NUMBER: DATE: June 10, 2017
NUMBER: 08 047 17 GROUP: 08 Electrical DATE: June 10, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA, APAC, EMEA and LATAM.
NUMBER: GROUP: 08 012 18 REV. C 08 Electrical DATE: June 12, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
SUBJECT: Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements
NUMBER: GROUP: 08-033-15 REV. A Electrical DATE: August 11, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
SUBJECT: Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements
NUMBER: GROUP: 08-033-15 REV. B Electrical DATE: November 13, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: GROUP: 08-049-13 REV. E Electrical DATE: October 25, 2013 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08 094 17 GROUP: 08 Electrical DATE: September 28, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08 035 18 GROUP: 08 Electrical DATE: March 6, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
SUBJECT: Flash: UConnect Hands Free Module Fails To Respond Due To Module Lock Up
NUMBER: 08-014-06 GROUP: Electrical DATE: March 16, 2006 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
8.4AN AM/FM/DAB/BT/NAV/VOICE
NUMBER: GROUP: 08 Electrical DATE: May 9, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a
DATE: February 27, 2018
NUMBER: GROUP: 08 002 18 REV. A 08 Electrical DATE: February 27, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 18-034-05 GROUP: Vehicle Performance DATE: August 18, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 08-008-07 GROUP: Electrical DATE: March 8, 2007 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
NUMBER: Vehicle Performance. DATE: April 26, SUBJECT: StarSCAN Vehicle Scan Report Availability MODELS:
NUMBER: 08-017-06 GROUP: Vehicle Performance DATE: April 26, 2006 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 08-057-05 GROUP: Vehicle Performance DATE: October 27, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA/(U.S. only).
NUMBER: 08-028-17 GROUP: Electrical DATE: March 17, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: GROUP: 18-013-05 REV. A Vehicle Performance DATE: April 19, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
THE witech DIAGNOSTIC APPLICATION IS THE PREFERRED METHOD FOR FLASHING ECUs.
NUMBER: GROUP: 18-014-09 REV. A Vehicle Performance DATE: November 6, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
THE SOFTWARE FOR StarSCAN VIA THE INTERNET AND DRBIII WILL BE AVAILABLE ON DealerCONNECT MAY 25, 2004.
NUMBER: GROUP: 18-014-04 REV. A Vehicle Performance DATE: May 25, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-031-07 GROUP: Vehicle Performance DATE: April 28, 2007 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 24-004-05 GROUP: Heating & Air Conditioning DATE: February 11, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
OVERVIEW: This bulletin involves flash reprogramming the audio amplifier with revised software ( AN).
NUMBER: 08-033-04 GROUP: Electrical DATE: October 15, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
RAPID RESPONSE TRANSMITTAL # DVD Software Update MYGIG Radio - Splash Screen Frozen or Locked Up With Battery Drain
March 30, 2009 TO: FROM: SUBJECT: ALL CHRYSLER, DODGE AND JEEP DEALERS GLOBAL SERVICE RAPID RESPONSE TRANSMITTAL #09-018 DVD Software Update MYGIG Radio - Splash Screen Frozen or Locked Up With Battery
SUBJECT: Flash: MIL Illumination Diagnostic Trouble Codes (DTC s) P0403, P0404, P0405, P0406
NUMBER: 18-010-04 GROUP: Vehicle Performance DATE: March 2, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-014-09 GROUP: Vehicle Performance DATE: May 9, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: GROUP: 18-031-04 REV. A Vehicle Performance DATE: November 12, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
Either witech OR StarMOBILE DESKTOP CLIENT can be used to perform this bulletin. FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 18-020-10 GROUP: Vehicle Performance DATE: June 10, 2010 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 24-002-06 GROUP: Heating & Air Conditioning DATE: March 04, 2006 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
THE DRBIII FLASH FILES FOR THIS BULLETIN ARE AVAILABLE ON DealerCONNECT.
NUMBER: 08-029-05 GROUP: Electrical DATE: June 10, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET. StarSCAN SOFTWARE LEVEL MUST BE AT RELEASE 9.04 OR HIGHER.
NUMBER: 18-001-09 GROUP: Vehicle Performance DATE: January 21, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-015-09 GROUP: Vehicle Performance DATE: May 9, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE DRBIII FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET. THE DRBIII FLASH FILES FOR THIS BULLETIN ARE AVAILABLE ON DealerCONNECT.
NUMBER: 18-018-05 GROUP: Vehicle Performance DATE: May 06, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
FOR MARKETS OUTSIDE OF THE UNITED STATES AND CANADA, THE SOFTWARE AND REPROGRAMMING INSTRUCTIONS WILL BE AVAILABLE ON ITIL/ISIS DVD AUGUST, 2004.
NUMBER: 21-009-04 GROUP: Transmission DATE: July 8, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-033-07 GROUP: Vehicle Performance DATE: May 16, 2007 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
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