DNCP Solutions, LLC. U501 SCSI PCI Card Installation Guide. - A Platinum Equity Company. Part Number: MAN

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1 DNCP Solutions, LLC - A Platinum Equity Company U501 SCSI PCI Card Installation Guide Part Number: MAN

2 Notice The information contained in this document is subject to change without notice. UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF DNCP SOLUTIONS, LLC. DNCP SOLUTIONS, LLC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE. DNCP Solutions, LLC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with the furnishing, performance, or use of this document. This document contains information that is the property of DNCP Solutions, LLC. This document may not be copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written consent of DNCP Solutions, LLC. DNCP, FTX, MultiStack, RSN, SCEnic, and SINAP are trademarks of DNCP Solutions, LLC. Hewlett-Packard, HP-UX, and all Hewlett-Packard product names in this document are trademarks of Hewlett-Packard Company. All other trademarks and registered trademarks are the property of their respective holders. Manual Name: U501 SCSI PCI Card Installation Guide Part Number: MAN0060 Revision Number: 00 Printing Date: September 2002 DNCP Solutions, LLC 55 Fairbanks Boulevard Marlboro, MA Copyright 2002 by DNCP Solutions, LLC. All Rights Reserved.

3 Contents About This Guide Purpose Audience Revision Information Operating System Information How to Use This Guide Notation and Terminology Conventions Product Documentation Related Books Software Hardware A Note on the Contents of DNCP Books Ordering Documentation How to Send Comments About This Document Customer Assistance Center ix ix ix ix ix x x xi xi xi xii xiii xiii xiii xiii 1. Overview 1-1 U501 SCSI PCI Card 1-2 Locating the PCI Cards 1-3 Handling PCI Cards 1-7 Cabling Specifications 1-10 Hardware Requirements 1-12 Software Requirements Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2-1 Installing a U501 PCI Card 2-1 Connecting Cables and Configuring the Card 2-4 Removing a U501 PCI Card Installing or Replacing a U501 SCSI PCI Card (Cabinet) 3-1 Installing a U501 PCI Card 3-1 Contents iii

4 Contents Connecting Cables and Configuring the Card 3-4 Removing a U501 PCI Card Troubleshooting 4-1 Getting Help 4-1 Interpreting the PCI Card Cage Status Lights 4-3 Index Index-1 iv U501 SCSI PCI Card Installation Guide (MAN0060)

5 Figures Figure 1-1. U501 SCSI PCI Card 1-2 Figure 1-2. PCI Card Cages (Cabinet) 1-3 Figure 1-3. PCI Card Cages (Pedestal) 1-4 Figure 1-4. Location of PCI Cards (Cabinet) 1-5 Figure 1-5. Location of PCI Cards (Pedestal) 1-6 Figure 1-6. Grounding-Strap Jacks (Cabinet) 1-8 Figure 1-7. Grounding-Strap Jack (Pedestal) 1-9 Figure 1-8. External SCSI Cable Connectors 1-11 Figure 2-1. Installing a U501 PCI Card: Step 1 (Pedestal) 2-2 Figure 2-2. Installing a U501 PCI Card: Steps 5-7 (Pedestal) 2-3 Figure 2-3. Connecting the Internal SCSI Cables (Pedestal) 2-4 Figure 2-4. Connecting Cables and Closing the Card Cage (Pedestal) 2-5 Figure 2-5. Removing a U501 PCI Card: Steps 4 and 5 (Pedestal) 2-7 Figure 2-6. Removing a U501 PCI Card: Step 7 (Pedestal) 2-8 Figure 2-7. Removing a U501 PCI Card: Steps 8 and 9 (Pedestal) 2-9 Figure 3-1. Installing a U501 PCI Card: Step 1 (Cabinet) 3-2 Figure 3-2. Installing a U501 PCI Card: Steps 5-7 (Cabinet) 3-3 Figure 3-3. Connecting the Internal SCSI Cables (Cabinet) 3-4 Figure 3-4. Connecting Cables and Closing the Card Cage (Cabinet) 3-5 Figure 3-5. Removing a U501 PCI Card: Steps 4 and 5 (Cabinet) 3-7 Figure 3-6. Removing a U501 PCI Card: Step 7 (Cabinet) 3-8 Figure 3-7. Removing a U501 PCI Card: Steps 8 and 9 (Cabinet) 3-9 Figure 4-2. PCI Card Cage Status Lights (Pedestal) 4-4 Figures v

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7 Tables Table 1-1. Cabling Specifications for the U501 PCI Card 1-10 Table 1-2. Minimum Operating System Versions 1-12 Table 4-1. PCI Card Status Lights 4-5 Tables vii

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9 Preface-About This Guide Purpose This guide provides an overview of the U501 PCI (Peripheral Component Interconnect) card. It also describes how to install or replace the card in the DNCP (Distributed Network Control Platform) Series 400/400-CO systems, defined in the table below. Note: Central Office (CO) is used to identify the three cabinet systems. System Description Abbreviation used in this guide DNCP Series 400 (PA-8000) A pedestal system 400-AC DNCP Series 400-CO (PA-8000) A cabinet system CO DNCP Series 400 (PA-8500 or PA-8600) DNCP Series 400-CO (PA-8500 or PA-8600) A cabinet system A cabinet system CO CO Audience This guide is intended for DNCP Solutions customers who are installing or maintaining a U501 SCSI PCI card in a DNCP Series 400/400-CO system. Revision Information This is the first edition of this document. Operating System Information The DNCP Series 400 product family uses the HP-UX or FTX Operating Systems. Software Requirements in Chapter 1 lists the minimum operating system versions needed for each DNCP Series 400/400-CO system. About This Guide ix

10 About This Guide How to Use This Guide Read... Chapter 1 Chapter 2 Chapter 3 Chapter 4 To Learn About... The U501 PCI card, the location of the cards in the DNCP Series 400/400-CO systems, how to handle the cards, cabling specifications, and hardware and software requirements. How to install and replace a U501 PCI card in a Series 400 pedestal system. How to install and replace a U501 PCI card in a Series 400 cabinet system. How to get help and how to interpret PCI card status lights. Notation and Terminology Conventions Convention Indicates Example Italics Introduces or defines terms This chapter provides an overview of the U501 PCI card and peripheral component interconnect cards in general. Boldface Emphasis Always store the PCI card in its static-protective envelope if it is not installed in the system. Monospace Commands, functions, code fragments, file names, directories As long as your system has power, you can initiate a reboot through the shutdown or init commands. x U501 SCSI PCI Card Installation Guide (MAN0060)

11 About This Guide Product Documentation The DNCP Series 400 and 400-CO system documentation is shipped on a DNCP Series 400/400-CO Documentation CD-ROM containing the following documentation: DNCP Series 400 and 400-CO: Site Planning Guide (MAN0050) DNCP Series 400 and 400-CO: Attaching and Removing the Caster Plates (MAN0051) DNCP Series 400 and 400-CO: D859 CD-ROM Drive: Installation and Operation Guide (MAN0052) DNCP Series 400 and 400-CO: T807/T808 Tape Drive Release Notes (MAN0053) DNCP Series 400 and 400-CO: D84X Disk Drive Release Notes (MAN0054) DNCP Series 400 and 400-CO: Tape Drive Installation and Operation Guide (MAN0055) DNCP Series 400 and 400-CO: Operation and Maintenance Guide (MAN0056) DNCP Series 400 and 400-CO: PA-8600 Suitcase Replacement and Upgrade Guide (MAN0057) U406 Synchronous PCI Card Installation Guide (MAN0058) U450 Asynchronous PCI Card Installation Guide (MAN0059) U501 SCSI PCI Card Installation Guide (MAN0060) U512 Ethernet PCI Card Installation Guide (MAN0061) U522 Ethernet PCI Card Installation Guide (MAN0063) U916 T1/E1 PCI Card Installation Guide (MAN0064) Related Books Software In addition to this document, the following documentation contains information related to the DNCP fault-tolerant platforms and supported operating systems: HP-UX HP-UX Operating System: Fault Tolerant System Administration (MAN0004) HP-UX Operating System: Peripherals Configuration (MAN0001) FTX FTX System Administrator s Guide: General Services (R455X) FTX Release Notes (R452X) About This Guide xi

12 About This Guide Hardware DNCP Series 400 and 400-CO: Site Planning Guide (MAN0050) DNCP Series 400 and 400-CO: Operation and Maintenance Guide (MAN0056) FTX Operating System: DNCP Series 400 and 400-CO Site Planning Guide (R623X) FTX Operating System: DNCP Series 400 and 400-CO Operations and Maintenance Guide (R622X) U401 Synchronous PCI Card Installation Guide (R702) U402 Synchronous PCI Card Installation Guide (R703) U403 Synchronous PCI Card Installation Guide (R723) U404 Synchronous PCI Card Installation Guide (R725) U406 Synchronous PCI Card Installation Guide (MAN0058) U412 Synchronous PCI Card Installation Guide (R727) U416 T1/E1 PCI Card Installation Guide (R728) U450 Asynchronous PCI Card Installation Guide (MAN0059) U502 SCSI PCI Card Installation Guide (R709) U503 SCSI PCI Card Installation Guide (R730) U512 Ethernet PCI Card Installation Guide (MAN0061) U513 Ethernet PCI-Card Installation Guide (MAN0062) U520 Token Ring PCI Card Installation Guide (R713) U522 Ethernet PCI Card Installation Guide (MAN0063) U543 ATM PCI Card Installation Guide (R731) U916 T1/E1 PCI Card Installation Guide (MAN0064) xii U501 SCSI PCI Card Installation Guide (MAN0060)

13 About This Guide A Note on the Contents of DNCP Books DNCP books document all of the subroutines and commands of the user interface. Any other commands and subroutines contained in the operating system are intended solely for use by DNCP Solutions personnel and are subject to change without warning. Ordering Documentation You can order additional manuals or documentation CD-ROMs in either of the following ways: If your system is connected to the Remote Service Network (RSN), add a call using the Site Call System (SCS). See the scsac(1) man page for more information. Call the Customer Assistance Center (see Customer Assistance Center ). Your order will be forwarded to Order Administration. You can also download manuals from the DNCP Solutions Patch Manager web site at You will need your Site ID and password to access this site. How to Send Comments About This Document If you have comments about this document, you can fill out and mail the postage-paid response card at the back of this document. We welcome any corrections and suggestions for improving this document. Customer Assistance Center You may contact the DNCP Solutions Customer Assistance Center (CAC), 24 hours a day, 7 days a week by calling one of the phone numbers listed below. Service Area CAC Location Phone Number North and South America Scottsdale, Arizona USA (within North America) (outside North America) EMEA (Europe, Middle East and Africa) Sophia Antipolis, France Greater China Hong Kong, China Asia / Pacific Tokyo, Japan (within Japan) (outside Japan) About This Guide xiii

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15 Chapter 1 Overview1- This chapter provides an overview of the U501 SCSI PCI card and peripheral component interconnect (PCI) cards in general. This chapter includes: U501 SCSI PCI Card Locating the PCI Cards Handling PCI Cards Cabling Specifications Hardware Requirements Software Requirements Overview 1-1

16 U501 SCSI PCI Card U501 SCSI PCI Card The DNCP U501 PCI card is a high-performance Small Computer System Interface (SCSI) adapter that connects the internal disk drives to the PCI bus in a DNCP Series 400/400-CO system. In addition, the U501 PCI card enables you to connect external CD-ROM drives and external tape drives to a DNCP Series 400/400-CO system. The U501 PCI card is based on a 32-bit bus architecture that optimizes data flow between the system and the disk and tape drives, resulting in the highest possible throughput with low CPU utilization. Each DNCP Series 400/400-CO system supports one duplexed pair of U501 PCI cards. Figure 1-1 shows the U501 PCI card. External SCSI Connector Internal SCSI Connectors Backplane Connector cp0439 Figure 1-1. U501 SCSI PCI Card 1-2 U501 SCSI PCI Card Installation Guide (MAN0060)

17 Locating the PCI Cards Locating the PCI Cards In cabinet systems, the PCI cards are installed in one of two PCI card cages that are in the rear of the cabinet (Figure 1-2). PCI Card Cages Rear of System Card Cage 2 Card Cage 3 cp0145 Figure 1-2. PCI Card Cages (Cabinet) Overview 1-3

18 Locating the PCI Cards In pedestal systems, the PCI cards are installed in one of two PCI card cages that are in the rear of the system pedestal (Figure 1-3). Card Cage 2 Card Cage 3 Rear of System PCI Card Cages c4522 Figure 1-3. PCI Card Cages (Pedestal) 1-4 U501 SCSI PCI Card Installation Guide (MAN0060)

19 Locating the PCI Cards The U501 PCI cards must be installed in slot 7. Figure 1-4 shows the location of the PCI cards in cabinet systems. Rear of System PCI Status Lights Red Yellow Green Card Cage Slot Labels SCSI PCI Card PCI Bridge Card Optional PCI Cards Optional PCI Cards 2 1 SCSI PCI Card PCI Bridge Card Optional PCI Cards Optional PCI Cards 2 1 PCI Card Cage 2 PCI Card Cage 3 cp0146 Figure 1-4. Location of PCI Cards (Cabinet) Overview 1-5

20 Locating the PCI Cards Figure 1-5 shows the location of the PCI cards in pedestal systems. Rear of System PCI Card Cage 3 Status Lights PCI Card Cage Labels PCI Card Cage 2 Status Lights Red Yellow Green 6 7 Single-Ended SCSI 4 5 PCI Card (Slot 7) Optional PCI Cards 6 7 PCI Bridge Card (Slot 0) Single-Ended SCSI PCI Card (Slot 7) Optional PCI Cards PCI Bridge Card (Slot 0) c4504 Figure 1-5. Location of PCI Cards (Pedestal) 1-6 U501 SCSI PCI Card Installation Guide (MAN0060)

21 Handling PCI Cards Handling PCI Cards PCI cards are extremely sensitive to electrostatic discharge. To avoid damaging a PCI card during handling, take the following precautions. CAUTION Do not carry a PCI card that is not in its static-protective envelope. Static electricity can damage the card. Always store the PCI card in its static-protective envelope if it is not installed in the system. Always hold a PCI card by its edges. Always ground yourself before handling a PCI card. To ground yourself, touch the inside of the PCI card cage to discharge any static electricity, or wear a grounding strap. If you have a grounding strap, attach one end to the rear of the system, and place the other end around your wrist. Overview 1-7

22 Handling PCI Cards Figure 1-6 shows the location for the grounding-strap jacks for cabinet systems. Grounding-Strap Jack Rear of System cp0254 Figure 1-6. Grounding-Strap Jacks (Cabinet) 1-8 U501 SCSI PCI Card Installation Guide (MAN0060)

23 Handling PCI Cards Figure 1-7 shows the location for the grounding-strap jacks for pedestal systems. Grounding-Strap Jack PCI Bridge PCI Bridge Rear of System c4801 Figure 1-7. Grounding-Strap Jack (Pedestal) Overview 1-9

24 Cabling Specifications Cabling Specifications The U501 PCI card has three cable connectors: one external and two internal. The external connector is for use with external tape drives or CD-ROM drives. The internal connectors attach to two internal cables that connect to the internal disk drives. You can connect T805 tape drives directly to the external connector on the U501 PCI card. You can connect other tape drives to the external connector by using a standalone SCSI converter. Table 1-1 shows the cabling specifications for the U501 PCI card. Table 1-1. Cabling Specifications for the U501 PCI Card Part Number Description Length Connectors AW-B AW-B External cable connecting the U501 PCI card to CD-ROM drives and T800-series tape drives External cable connecting the U501 PCI card to a standalone SCSI converter 12 ft (3.9 m) 68-pin high density to 50-pin 3 ft (1 m) 68-pin high density to 68-pin high density AW Terminating internal SCSI cable for Bay 3 N/A 68-pin high density AW Nonterminating internal SCSI cable for Bay 2 N/A 68-pin high density For more information about SCSI cables, refer to About This Guide for related documentation U501 SCSI PCI Card Installation Guide (MAN0060)

25 Cabling Specifications Figure 1-8 shows the external SCSI cable connectors for the U501 PCI card. 68-Pin High Density (U501 PCI Card) 50-Pin (T800-Series Tape Drive) cp0148 Figure 1-8. External SCSI Cable Connectors Overview 1-11

26 Hardware Requirements Hardware Requirements Depending on how the card will be used, one or more of the following must be installed or available at your site. DNCP Series 400/400-CO (PA-8600, PA-8500, or PA-8000) cabinet system DNCP Series 400 (PA-8000) pedestal system External cable to connect to CD-ROM and tape drives (AW-B ) External cable to connect to SCSI converter (AW-B ) Terminating internal SCSI cable for Bay 3 (AW ) Nonterminating internal SCSI cable for Bay 2 (AW ) The U501 PCI card requires the appropriate tape drive or CD-ROM drive available to connect to the card. Refer to the Cabling Specifications section for details about cables and connectors. Software Requirements Before you can install a U501 PCI card, the HP-UX operating system or FTX operating system must be installed and configured. The software required to operate the U501 PCI card is part of the HP-UX and FTX operating systems; you do not need to install any additional software. Refer to About This Guide for related documentation. Table 1-2 lists the minimum Y2K-compliant versions of the HP-UX and FTX operating systems needed to support the U501 PCI card on DNCP Series 400/400-CO systems. Table 1-2. Minimum Operating System Versions Operating System 400 (PA-8000) 400-CO (PA-8000) 400/400-CO (PA-8500) 400/400-CO (PA-8600) HP-UX or later or later FTX or later N/A 1-12 U501 SCSI PCI Card Installation Guide (MAN0060)

27 Chapter 2 Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2- Installing a U501 PCI Card To install a U501 PCI card in pedestal systems (Series 400 (PA-8000) systems), perform the following steps. Refer to the associated figure as you perform each step. CAUTION Opening a card cage door stops the data communications associated with any PCI cards in that card cage. Before you open the card cage door, determine if any PCI cards are simplexed and what resources will be affected. Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2-1

28 Installing a U501 PCI Card 1. Unlock and open the door of the PCI card cage in which you plan to install the PCI card (Figure 2-1). When you open the door, the power to that card cage is suspended. Rear of System c4514 Figure 2-1. Installing a U501 PCI Card: Step 1 (Pedestal) 2. Identify Slot 7. (The U501 PCI card must be installed in Slot 7.) 3. Touch the side of the PCI card cage to discharge any static electricity. CAUTION To avoid damaging the PCI card, leave the card in its static-protective envelope until you are ready to install it. When you remove the card, hold it by its edges. 4. Remove the U501 PCI card from its static-protective envelope. 2-2 U501 SCSI PCI Card Installation Guide (MAN0060)

29 Installing a U501 PCI Card 5. Align the PCI card with Slot 7 in the card cage and with the backplane connector (Figure 2-2). 6. Press the PCI card gently but firmly into the backplane connector. 7. Install the screw that secures the PCI card to the card cage frame. cp0440 Figure 2-2. Installing a U501 PCI Card: Steps 5-7 (Pedestal) Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2-3

30 Connecting Cables and Configuring the Card Connecting Cables and Configuring the Card After you have installed the U501 PCI card in the PCI card cage, you must connect the SCSI cables to the U501 PCI card and, if necessary, configure the card. 1. Connect the internal SCSI cables to the U501 PCI card (Figure 2-3). cp0441 Figure 2-3. Connecting the Internal SCSI Cables (Pedestal) 2-4 U501 SCSI PCI Card Installation Guide (MAN0060)

31 Connecting Cables and Configuring the Card 2. If there was an external SCSI cable connected to the U501 PCI card, reconnect it to the external SCSI connector in the rear of the PCI card cage (Figure 2-4). 3. Close the card cage door. When you close the door, power is restored to that card cage (Figure 2-4). 4. When the U501 PCI card is online, both the green and the yellow lights are illuminated, indicating the card is running correctly (Figure 2-4). When you replace a U501 PCI card, the system automatically runs a utility that configures the PCI card. You do not need to perform any additional software configuration Red Yellow Green cp0442 Figure 2-4. Connecting Cables and Closing the Card Cage (Pedestal) 5. If you replaced the card, you must now enable it. Refer to HP-UX Operating System: Fault Tolerant System Administration (MAN0004) or FTX System Administrator s Guide: General Services (R455X) for more information. Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2-5

32 Removing a U501 PCI Card 6. For information about how to configure a virtual SCSI bus, refer to the HP-UX Operating System: Fault Tolerant System Administration (MAN0004) or the FTX System Administrator s Guide: General Services (R455X). Removing a U501 PCI Card To remove a U501 PCI card from pedestal systems, perform the following steps. Refer to the associated figure as you perform each step. CAUTION When you handle a PCI card, always ground yourself to prevent electrostatic discharge from damaging the card. In addition, always hold the card by its edges; never touch the components on the card. 1. Check to see whether the red indicator light is illuminated. If it is, do not remove the card from service without consulting your local DNCP Solutions Customer Assistance Center. Refer to Getting Help in Chapter 4. Otherwise, proceed to the next step. 2. Before removing the U501 PCI card, confirm that I/O has been switched to the partner U501 PCI card in the opposite PCI card cage. 3. Disable the PCI card. Refer to HP-UX Operating System: Fault Tolerant System Administration (MAN0004) or FTX System Administrator s Guide: General Services (R455X) for disabling instructions. 4. If you are using an external SCSI cable, disconnect it from the PCI card by squeezing the sides of the cable connector and gently pulling it out of the PCI card (Figure 2-5). CAUTION Opening a card cage door stops the data communications associated with any PCI cards in that card cage. Before you open the card cage door, determine if any PCI cards are simplexed and what resources will be affected. 2-6 U501 SCSI PCI Card Installation Guide (MAN0060)

33 Removing a U501 PCI Card 5. Unlock and open the door of the PCI card cage from which you intend to remove the card (Figure 2-5). When you open the door, the power to that card cage is suspended Rear of System 5 cp0443 Figure 2-5. Removing a U501 PCI Card: Steps 4 and 5 (Pedestal) Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2-7

34 Removing a U501 PCI Card 6. Identify Slot 7. (U501 PCI cards must be installed in Slot 7.) NOTE Due to the heat generated when the system is running, a PCI card may feel warm when you remove it. The PCI card will cool if you wait for two minutes after opening the card cage door before you remove the card. 7. Disconnect the internal SCSI cables from the U501 PCI card. To disconnect the internal cables, hold the card down with one hand while you pull the connectors straight up off the card with the other hand (Figure 2-6). cp0444 Figure 2-6. Removing a U501 PCI Card: Step 7 (Pedestal) 2-8 U501 SCSI PCI Card Installation Guide (MAN0060)

35 Removing a U501 PCI Card 8. Remove the screw that secures the card to the frame of the PCI card cage (Figure 2-7). 9. Grasp the top of the card with both hands (remember not to touch the components on the card). Pull one end of the card upward to loosen it from the backplane connector, and then pull the other end upward to remove the card from the connector. When the card is free, gently pull it out of the card cage (Figure 2-7). NOTE To remove the card, you may have to loosen the screw to the left of the card. Rear of System 8 9 cp0445 Figure 2-7. Removing a U501 PCI Card: Steps 8 and 9 (Pedestal) Installing or Replacing a U501 SCSI PCI Card (Pedestal) 2-9

36 Removing a U501 PCI Card CAUTION To avoid damaging the PCI card, store it in a static-protective envelope. 10. Store the U501 PCI card in a static-protective envelope. If you are replacing the card with a new card, refer to the Installing a U501 PCI Card section in this chapter now. If not, go to the next step. 11. Close and lock the card cage door. When you close the door, power is restored to the card cage U501 SCSI PCI Card Installation Guide (MAN0060)

37 Chapter 3 Installing or Replacing a U501 SCSI PCI Card (Cabinet)3- Installing a U501 PCI Card To install a U501 PCI card in cabinet systems, (Series 400-CO (PA-8600, PA-8500, or PA-8000) and Series 400 (PA-8600 or PA-8500) systems), perform the following steps. Refer to the associated figure as you perform each step. Before you can install a U501 PCI card, the appropriate communications hardware and software must be installed on your system. For more information about hardware and software requirements, refer to Chapter 1. CAUTION Opening a card cage door stops the data communications associated with any PCI cards in that card cage. Before you open the card cage door, determine if any PCI cards are simplexed and what resources will be affected. Installing or Replacing a U501 SCSI PCI Card (Cabinet) 3-1

38 Installing a U501 PCI Card 1. Open the door of the PCI card cage in which you plan to install the PCI card (Figure 3-1). When you open the door, the power to that card cage is suspended. Rear of System cp0347 Figure 3-1. Installing a U501 PCI Card: Step 1 (Cabinet) 2. Identify Slot 7. (The U501 PCI card must be installed in Slot 7.) 3. Touch the side of the PCI card cage to discharge any static electricity. CAUTION To avoid damaging the PCI card, leave the card in its static-protective envelope until you are ready to install it. When you remove the card, hold it by its edges. 4. Remove the U501 PCI card from its static-protective envelope. 5. Align the PCI card with Slot 7 in the card cage frame and with the backplane connector (Figure 3-2). 3-2 U501 SCSI PCI Card Installation Guide (MAN0060)

39 Installing a U501 PCI Card 6. Press the PCI card gently but firmly into the backplane connector. 7. Close the retainer bar that secures the PCI card to the card cage frame and tighten the thumbscrews. Card 5 6 Slot Backplane Connector 7 Retainer Bar cp0178 Figure 3-2. Installing a U501 PCI Card: Steps 5-7 (Cabinet) Installing or Replacing a U501 SCSI PCI Card (Cabinet) 3-3

40 Connecting Cables and Configuring the Card Connecting Cables and Configuring the Card After you have installed the U501 PCI card in the PCI card cage, you must connect the SCSI cables to the card and, if necessary, configure the card. 1. Connect the internal SCSI cables to the U501 PCI card (Figure 3-3). cp0179 Figure 3-3. Connecting the Internal SCSI Cables (Cabinet) 3-4 U501 SCSI PCI Card Installation Guide (MAN0060)

41 Connecting Cables and Configuring the Card 2. If an external cable was connected to the U501 PCI card, reconnect it to the external SCSI connector on the top of the PCI card cage (Figure 3-4). 3. Close the card cage door (Figure 3-4). When you close the door, power is restored to the card cage. 4. When the U501 PCI card is online, both the green and the yellow lights are illuminated, indicating the card is running correctly (Figure 3-4). When you replace a U501 PCI card, the system automatically runs a utility that configures the PCI card. You do not need to perform any additional software configuration Rear of System Red Yellow Green cp0180 Figure 3-4. Connecting Cables and Closing the Card Cage (Cabinet) Installing or Replacing a U501 SCSI PCI Card (Cabinet) 3-5

42 Removing a U501 PCI Card 5. If you replaced the card, you must now enable it. Refer to HP-UX Operating System: Fault Tolerant System Administration (MAN0004) or FTX System Administrator s Guide: General Services (R455X) for more information. 6. For information about how to configure a virtual SCSI bus, refer to HP-UX Operating System: Fault Tolerant System Administration (MAN0004) or FTX System Administrator s Guide: General Services (R455X). Removing a U501 PCI Card To remove a U501 PCI card from a cabinet, perform the following steps. Refer to the associated figure as you perform each step. CAUTION When handling a PCI card, always ground yourself to prevent electrostatic discharge from damaging the card. In addition, always hold the card by its edges; never touch the components on the card. 1. Check to see whether the red indicator light is illuminated. If it is, do not remove the card from service without consulting your local DNCP Solutions Customer Assistance Center. See Getting Help in Chapter 4. Otherwise, proceed to the next step. 2. Before removing the U501 PCI card, confirm that I/O has been switched to the partner U501 PCI card in the opposite PCI card cage. 3. Disable the PCI card. Refer to HP-UX Operating System: Fault Tolerant System Administration (MAN0004) or FTX System Administrator s Guide: General Services (R455X) for disabling instructions. 3-6 U501 SCSI PCI Card Installation Guide (MAN0060)

43 Removing a U501 PCI Card 4. Disconnect the external SCSI cable from the PCI card (Figure 3-5). CAUTION Opening a card cage door stops the data communications associated with any PCI cards in that card cage. Before you open the card cage door, determine if any PCI cards are simplexed and what resources will be affected. 5. Open the door of the PCI card cage (Figure 3-5). When you open the door, the power to that card cage is suspended. 4 5 Rear of System cp0149a Figure 3-5. Removing a U501 PCI Card: Steps 4 and 5 (Cabinet) Installing or Replacing a U501 SCSI PCI Card (Cabinet) 3-7

44 Removing a U501 PCI Card 6. Identify Slot 7. (U501 PCI cards must be installed in Slot 7.) NOTE Due to the heat generated when the system is running, a PCI card may feel warm when you remove it. The PCI card will cool if you wait for two minutes after opening the card cage door before you remove the card. 7. Disconnect the internal SCSI cables from the U501 PCI card. Hold down the U501 PCI card with one hand while you pull the SCSI connectors straight up off the card with the other hand (Figure 3-6). cp0176 Figure 3-6. Removing a U501 PCI Card: Step 7 (Cabinet) 3-8 U501 SCSI PCI Card Installation Guide (MAN0060)

45 Removing a U501 PCI Card 8. Loosen the thumbscrews and open the retainer bar that secures the card to the frame of the PCI card cage (Figure 3-7). 9. Grasp the top of the card with both hands (remember not to touch the components on the card). Pull one end of the card outward to loosen it from the backplane connector, and then pull the other end outward to remove the card from the connector. When the card is free, gently pull it out of the card cage (Figure 3-7). 8 Retainer Bar 9 cp0177a Figure 3-7. Removing a U501 PCI Card: Steps 8 and 9 (Cabinet) Installing or Replacing a U501 SCSI PCI Card (Cabinet) 3-9

46 Removing a U501 PCI Card 10. Store the PCI card in a static-protective envelope to avoid damaging it. If you are replacing the PCI card with a new card, see the Installing a U501 PCI Card section in this chapter now. If not, proceed to the next step. 11. Close the card cage door. When you close the door, power is restored to the card cage U501 SCSI PCI Card Installation Guide (MAN0060)

47 Chapter 4 Troubleshooting4- DNCP diagnostic and maintenance software continuously monitors the function of PCI cards. If a PCI card malfunctions, the system determines the severity of the problem. If a malfunction is transient, the PCI card restarts automatically. If a malfunction is permanent, the system takes the card out of service and the red status light on the PCI card cage is illuminated. In addition, the system records all PCI malfunctions in the online system error log files and displays corresponding error messages on the system console. HP-UX error log files use the path name /var/adm/syslog/syslog.log and FTX error log files use the path name /var/errlog/errlog.date. Getting Help DNCP systems offer a unique failure-reporting and remote diagnosis feature known as the Remote Service Network (RSN). If the RSN is connected to your system, it automatically reports all part failures to a DNCP Solutions Customer Assistance Center (CAC), which diagnoses its cause and then notifies you of the problem. (If you are serviced by a distributor, the remote diagnosis and service process may vary.) If the problem is caused by a failed PCI card, the CAC provides you with a replacement procedure. You may contact the DNCP Solutions Customer Assistance Center (CAC), 24 hours a day, 7 days a week by calling one of the phone numbers listed below. Service Area CAC Location Phone Number North and South America Scottsdale, Arizona USA (within North America) (outside North America) EMEA (Europe, Middle East and Africa) Sophia Antipolis, France Greater China Hong Kong, China Asia / Pacific Tokyo, Japan (within Japan) (outside Japan) Troubleshooting 4-1

48 Getting Help DNCP Solutions does not expect you to diagnose complex problems or perform major repairs. However, in some cases you may be able to solve a problem without replacing the card or contacting the CAC. When a status light or console message suggests that either a U501 PCI card has failed or there is a network problem, follow these steps. 1. Check the syslog.log (HP-UX) or the errlog.log.date (FTX) file, which may provide more detailed information about the problem. 2. If the CAC has not contacted you, notify the CAC of the card failure. The CAC will verify your diagnosis. NOTE By helping you perform online diagnostic tests, the CAC may be able to assist you in fixing a PCI-card related problem without replacing the PCI card. 3. If the CAC advises you to replace a PCI card, see Chapter 2, Installing or Replacing a U501 SCSI PCI Card (Pedestal) or Chapter 3, Installing or Replacing a U501 SCSI PCI Card (Cabinet) for the replacement procedures. 4-2 U501 SCSI PCI Card Installation Guide (MAN0060)

49 Interpreting the PCI Card Cage Status Lights Interpreting the PCI Card Cage Status Lights Each PCI card has three status lights that are arranged in a traffic-light configuration directly above the card on the PCI card cage. These status lights indicate the current condition of the card. Figure D-1 shows the status lights for cabinet systems. PCI Card Cage 2 Status Lights PCI Card Cage 3 Status Lights Red Yellow Green Rear of System cp0147 Figure D-1. PCI Card Cage Status Lights (Cabinet) Troubleshooting 4-3

50 Interpreting the PCI Card Cage Status Lights Figure 4-2 shows the status lights for pedestal systems. Rear of System PCI Card Cage 3 Status Lights PCI Card Cage 2 Status Lights Red Yellow Green c4505 Figure 4-2. PCI Card Cage Status Lights (Pedestal) Table 4-1 explains the meaning of the PCI card cage status lights for all DNCP Series 400/400-CO systems. 4-4 U501 SCSI PCI Card Installation Guide (MAN0060)

51 Interpreting the PCI Card Cage Status Lights Table 4-1. PCI Card Status Lights Light State Meaning Action For HP-UX systems Red Yellow Green On Off Off 1. The PCI card has failed, but only if the card cage door is closed; or: 2. The light is temporarily illuminated when the card is being initialized. 1. Do not remove the card from service without consulting the CAC. Refer to the Getting Help section in this chapter. 2. No action is required. Red Yellow Green Off On On The PCI card is functioning correctly. No action is required. For FTX systems Red Yellow Green Off Off On The PCI card and its partner are running duplexed. No action is required. Red Yellow Green Off On On The PCI card is running simplexed, without a partner. Do not open the door of this card cage or remove the cable for this card. Either action will stop the data communications associated with this PCI card. Red Yellow Green Off On Off The PCI card is performing a self-test. When the card completes the self-test, the yellow light begins to flash. If the yellow light does not begin to flash after several minutes, check that the card is properly seated in the card cage backplane connector. If it is and the light still does not flash, refer to the Getting Help section in this chapter. Red Yellow Green Off Flashi ng Off The PCI card is not configured. Configure the card. Refer to Chapter 1 for information about software installation and configuration. Red Yellow Green On Off On The PCI card is not functioning properly. Refer to the Getting Help section in this chapter. Red Yellow Green On On On The PCI card is running simplexed, but is not functioning properly. Refer to the Getting Help section in this chapter. Do not open the door of this card cage or remove the cable for this card. Either action will stop the data communications associated with this PCI card. Red Yellow Green On Off Off The PCI card has failed. Do not remove the card from service without consulting the CAC. Refer to the Getting Help section in this chapter. Troubleshooting 4-5

52

53 IndexIndex- C Cabinet systems configuring PCI cards, 3-5 connecting cables to PCI cards, 3-4, 3-5 disabling PCI cards, 3-6 disconnecting cables from PCI cards, 3-7, 3-8 enabling PCI cards, 3-6 grounding-strap jacks, 1-8 installing PCI cards, 3-1 location of card cages, 1-3 location of PCI card slots, 1-5 removing PCI cards, 3-6 restoring power to card cages, 3-5, 3-10 status lights, 4-3 suspending power to card cages, 3-2, 3-7 Cables connecting in cabinet systems, 3-4, 3-5 connecting in pedestal systems, 2-4, 2-5 disconnecting in cabinet systems, 3-7, 3-8 disconnecting in pedestal systems, 2-6, 2-8 specifications, 1-10 CACs. See Customer Assistance Centers (CACs) Card cages location in cabinet systems, 1-3 location in pedestal systems, 1-4 PCI card slots in cabinet systems, 1-5 PCI card slots in pedestal systems, 1-6 restoring power in cabinet systems, 3-5, 3-10 restoring power in pedestal systems, 2-5, 2-10 suspending power in cabinet systems, 3-2, 3-7 suspending power in pedestal systems, 2-2, 2-7 CD-ROM drives, 1-10 comments, xiii Configuring PCI cards, 2-5, 3-5 SCSI bus, 2-6, 3-6 Customer Assistance Centers (CACs) reporting card failure, 4-2 telephone numbers, 4-1 E Electrostatic discharge, preventing, 1-7 Error log files, 4-1 External cable connectors, 1-10 External SCSI cables connecting in cabinet systems, 3-5 connecting in pedestal systems, 2-5 disconnecting in cabinet systems, 3-7 disconnecting in pedestal systems, 2-6 F Failure, reporting, 4-1 FTX error log file, 4-1 minimum version, 1-12 status light meanings, 4-5 G Grounding strap, 1-7 Grounding-strap jacks in cabinet systems, 1-8 in pedestal systems, 1-9 H Hardware requirements, 1-12 Help, 4-1 HP-UX error log file, 4-1 minimum version, 1-12 status light meanings, 4-5 Index Index-1

54 Index I Internal cable connectors, 1-10 Internal disk drives, 1-10 Internal SCSI cables connecting in cabinet systems, 3-4 connecting in pedestal systems, 2-4 disconnecting in cabinet systems, 3-8 disconnecting in pedestal systems, 2-8 O Operating system versions, 1-12 P PCI cards cabling specifications, 1-10 configuring, 2-5, 3-5 connecting cables in cabinet systems, 3-4, 3-5 connecting cables in pedestal systems, 2-4, 2-5 disabling, 2-6, 3-6 disconnecting cables in cabinet systems, 3-4, 3-5, 3-7, 3-8 disconnecting cables in pedestal systems, 2-6, 2-8 enabling, 2-5, 3-6 handling, 1-7 installing in cabinet systems, 3-1 installing in pedestal systems, 2-1 location in card cages in cabinet systems, 1-5 location in card cages in pedestal systems, 1-6 overview, 1-2 removing from cabinet systems, 3-6 removing from pedestal systems, 2-6 reporting failures, 4-1 slots in card cages, 1-5 status lights, 4-3, 4-5 storing when not in use, 1-7 total number of per system, 1-2 Pedestal systems configuring PCI cards, 2-5 connecting cables to PCI cards, 2-4, 2-5 disabling PCI cards, 2-6 disconnecting cables, 2-6, 2-8 enabling PCI cards, 2-5 grounding-strap jack, 1-9 installing PCI cards, 2-1 location of card cages, 1-4 location of PCI card slots, 1-6 removing PCI cards, 2-6 restoring power to card cages, 2-5, 2-10 status lights, 4-4 suspending power to card cages, 2-2, 2-7 Peripheral component interconnect (PCI) cards. See PCI cards Power restoring to card cages in cabinet systems, 3-5, 3-10 restoring to card cages in pedestal systems, 2-5, 2-10 suspending in card cages in cabinet systems, 3-2, 3-7 suspending in card cages in pedestal systems, 2-2, 2-7 R Remote Service Network (RSN), 4-1 RSN. See Remote Service Network (RSN) S SCSI bus configuration, 2-6, 3-5, 3-6 SCSI converter, 1-10 sending comments, xiii Slots in card cages, 1-5 Software requirements, 1-12 Specifications for PCI-card cabling, 1-10 Static electricity, preventing, 1-7 Status lights meaning of, 4-5 on cabinet systems, 4-3 on pedestal systems, 4-4 Syslog file, 4-1 T Tape drives, 1-10 Telephone numbers for the CAC, 4-1 Troubleshooting, 4-1 U U501 SCSI PCI card, 1-2 See also PCI cards Index-2 U501 SCSI PCI Card Installation Guide (MAN0060)

55 U501 SCSI PCI Card Installation Guide (MAN0060) Customer Survey We value your comments... Fold Cut along dotted line. Fold Our goal is to continuously improve the quality of our documentation. You can help us achieve this goal by taking a few minutes to complete this survey. Please rate the quality of this manual in each of the following areas. Strongly Strongly Agree Agree Neutral Disagree Disagree Technical Accuracy The product works as described in the manual. Completeness The information is complete. Clarity The information is easy to understand. Organization The information is easy to find. Figures The figures are clear and useful. Examples The examples are clear and useful. Index The topics lead to the information that you need. Physical Appearance The format of the manual enhances readability. Effectiveness The manual helped you to perform your job. What did you like most about this manual? What did you like least about this manual? Is there any information that you would like to have added to this manual? If so, where would it be most helpful? New information that you would like to have added Location 5 Would you like to see more examples in this manual? If so, where would they be most helpful? New examples that you would like to have added Location 6 Did you find errors in this manual? If so, please note the problem(s) and the location in the manual. Any inaccuracies that you found in this manual Location (page/paragraph)

56 MAN Customer Survey 7 Do you have any other comments or suggestions? 8 Would you please complete the following information so that we may better understand who reads our manuals? Name: Title: Company: Mailing Address: 9 What is your level of expertise with this product? What tasks do you perform using this product? Would you be willing to talk to us about your comments? Yes No If yes, what is your phone number and when is a good time to call you? Thank you for your help. Fold BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 86 MARLBORO, MA Postage will be paid by addressee: DNCP Solutions, LLC c/o DNCP Publications 55 Fairbanks Boulevard Marlboro, MA NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Cut along dotted line. Fold DNCP Solutions, LLC 55 Fairbanks Boulevard Marlboro, MA