Take a Confident Step towards Migration to Microsoft Skype for Business

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1 Migration Service for Microsoft Skype for Business Take a Confident Step towards Migration to Microsoft Skype for Business Know Your Unified Communications Environment before and after Migration Microsoft Skype for Business is becoming increasingly more popular as a solution for delivering unified communications (UC). Many organizations are moving from current implementations of Microsoft s variants of instant messaging and presence services or small trials of UC to enterprise wide UC deployments. One of the key challenges faced by IT staff is migrating from one vendor s UC solution to another in a timely manner whilst also delivering high quality UC to the end user. Gain valuable insight into your UC deployments before you transition to Microsoft Skype for Business, as well as post-migration validation, with the Migration Service for Microsoft Skype for Business from Riverbed Professional Services (RPS). Using Riverbed SteelCentral solutions, RPS will quickly assess the state of your UC system and Key Service Benefits its underlying network configuration and provide recommendations and plans for migration. Once migration is complete, RPS will let you know how successful the migration was by analyzing its usage. RPS has many years of experience helping customers, many of which are in the Fortune Utilizing solutions from our SteelCentral portfolio combined with proven industry best practices, we can not only provide much-needed visibility into your UC system but its underlying network as well. Engage with RPS for your upcoming migration to Microsoft Skype for Business to realize the following business outcomes: Improved end user experience Reduced cost and complexity of migration Ensuring a timely migration Minimizing risk Provide inventory of current UC environment to better plan for migration. Ensure Quality of Service (QoS) will be ready to maximize new user experience. Identification of usage patterns to ensure focus for business-critical users before and after the migration.

2 Service Overview Riverbed Professional Services leverages proven, repeatable methodologies to ensure consistent and positive outcomes. The Migration Service for Microsoft Skype for Business is delivered through the following phases: Lay the foundation for a successful implementation by reviewing requirements, collecting information pertaining to the environment, and designing a solution to best serve data collection and analysis needs. Instrument the environment with the required Riverbed solutions, and validate data collection for recommended visibility. data from the deployed Riverbed solutions, extracting information to identify key findings based on engagement objectives. Create and deliver the final report, detailing the findings and recommendations to help achieve desired outcomes. Migration Readiness Assessment Service for Microsoft Skype for Business To provide added flexibility when addressing unique customer requirements and desired business outcomes, two different packages of the Migration Readiness Assessment Service for Microsoft Skype for Business are available: Starter and Standard. Both the Starter and Standard packages support up to 2,000 end-points managed by either Cisco Unified Communications Manager or Avaya Aura Communication Manager. The Standard package provides additional QoS analysis. The following table identifies the service features included in each phase of the Migration Readiness Assessment Service for Microsoft Skype for Business. Service features identified in the table below are further described in the Service Feature Definitions section of this document. Service Phase Service Feature Starter Standard Assessment ning Up to 2,000 end-points Up to 2,000 end-points Solution Instrumentation UC Data ion QoS Data ion Data Validation UC end-points, call traffic Un-registered UC end-points QoS Executive Summary

3 Migration Validation Service for Microsoft Skype for Business Riverbed also offers a Migration Validation Service for Microsoft Skype for Business. This package can be combined with the Migration Readiness Assessment Service for Microsoft Skype for Business defined above for post-migration validation. The Migration Validation Service for Microsoft Skype for Business supports up to a total of 2,000 Microsoft Skype for Business end-points. The following table identifies the service features included in the Migration Validation Service for Microsoft Skype for Business. Service features identified in the table below are further described in the Service Feature Definitions section of this document. Service Phase Service Feature Standard Assessment ning Solution Instrumentation UC Data ion Data Validation UC end-points, call traffic Executive Summary Up to 2,000 end-points Products The following table identifies which Riverbed products are required for each service package. Product usage for packaged services are available if the necessary Riverbed products (as defined by RPS) are not available for use. Please contact your Riverbed Professional Services sales representative at proserve@riverbed.com for more information about Riverbed product usage options. Please refer to the product requirements documentation on the Riverbed Support Site for details regarding the third-party products supported by each Riverbed solution. Service Migration Starter Readiness Assessment Service for Microsoft Skype for Business Migration Standard Readiness Assessment Service for Microsoft Skype for Business Migration Standard Validation Service for Microsoft Skype for Business Applicable Products SteelCentral NetProfiler SteelCentral Flow Gateway

4 Service Feature Definitions Service Feature Definition Assessment ning Solution Instrumentation UC Data ion QoS Data ion Data Validation Review business and technical requirements and plan high-level activities required to accomplish the migration assessment. Includes preliminary UC architecture review and solution deployment design. Install and configure associated Riverbed solutions to meet assessment requirements. Perform instrumentation review if solutions are pre-deployed. ion of usage details for the current UC system, including inventory of UC end-points managed by either Cisco Unified Communications Manager, Avaya Aura Communication Manager, or Microsoft Skype for Business, and call volumes. ion of configuration and usage details for the current QoS implementation. Validate collected data for completeness versus assessment plan. UC end-points, call traffic UC end-point inventory and usage reports collected. Un-registered UC end-points Provide a count and details of the number of un-registered UC end-points. QoS Provide analysis and recommendations, if any, on current implementation. Executive Summary Provide documentation for both the UC system(s) and QoS analysis performed.

5 Scope The Migration Service for Microsoft Skype for Business is delivered remotely unless applicable Travel & Expenses (T&E) are purchased separately. All activities are done in consecutive days. The service is expected to be completed within three months of purchase unless otherwise specified in the Agreement. This service does not include any Riverbed or third-party products or any UC troubleshooting or analysis. All Riverbed products or product usage, as applicable, must be purchased separately. Riverbed products the customer currently owns may be used; otherwise, RPS will provide the appropriate Riverbed products if the customer purchases the applicable product usage services. Invoicing and Pricing For pricing information, or to create a customized engagement, please contact your Riverbed Professional Services sales representative or send your inquiry to proserve@riverbed.com. The services described herein will be delivered in phases as set forth in this document. Fees may be invoiced upon completion of each phase. Fees for each phase may be invoiced in equal amounts based on the total amount of fees divided by the total number of phases. If you are purchasing directly from Riverbed, additional terms and conditions applicable to invoicing and payments are set forth in the Agreement. If you are purchasing through an authorized Riverbed channel partner, please contact your channel partner representative for details on invoicing, payment, and fees. All Professional Services provided by Riverbed are subject to the applicable terms and conditions available at (if you are a Riverbed customer) or at (if you are an authorized Riverbed channel partner) ( Agreement ). If you have a separate mutually signed agreement with Riverbed that expressly covers the sale of Professional Services, that agreement will govern your purchase of Professional Services, provided that in the event of a conflict between that agreement and the Agreement, the Agreement will control solely with respect to the Professional Services set forth in this Brochure. About Riverbed Riverbed, at more than $1 billion in annual revenue, is the leader in application performance infrastructure, delivering the most complete platform for the hybrid enterprise to ensure applications perform as expected, data is always available when needed, and performance issues can be proactively detected and resolved before impacting business performance. Riverbed enables hybrid enterprises to transform application performance into a competitive advantage by maximizing employee productivity and leveraging IT to create new forms of operational agility. Riverbed s 27,000+ customers include 97% of the Fortune 100 and 98% of the Forbes Global 100. Learn more at riverbed.com/services Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks used herein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.