With Erik Nachbahr, President of Helion Technologies & Jonathan Wilke, CPA of Dixon Hughes Goodman LLP.

Transcription

1 Protecting Your Dealership from Hackers & Cyber-Thieves Sophisticated system hackers are being thwarted by larger business - So hackers are victimizing smaller companies - Like Auto Dealers. Dealer: Be forewarned & better protected! With Erik Nachbahr, President of Helion Technologies & Jonathan Wilke, CPA of Dixon Hughes Goodman LLP. Moderated by Mike Bowers, Executive Editor of DealersEdge Thursday, October 13, :30pm ET President and founder of Helion, a 70 employee Managed Information Technology provider for Auto Dealerships. Helion supports over 17,000 computers for 450+ dealerships nationally. Supported auto dealers for the past 12 years. About Erik Nachbahr

2 Partner with Dixon Hughes Goodman in the Dallas office. Provides consulting and assurance services to dealership clients of all sizes throughout the US. About Jonathan Wilke State of Dealership Technology Dealership Security Hot Spots Solutions Session Topics

3 State of Dealership Technology

4 PCs at every employee desk and service bay Manufacturers and software providers continue to push for advanced technology systems in all areas, especially service Customers expect interactive technologies (wireless in customer lounge, , text, strong web presence) Dealership Trends in 2011 Summary: A HUGE MESS AND SEVERE RISK Many Dealers view IT as a nuisance, expense, waste of money, distraction Systems are unstable, not scalable, unsecure and costly to maintain The Results of Piecemeal Growth

5 Dealerships grew their computer systems haphazardly over the past 10 years There is minimal knowledge on how to create a stable and secure IT environment Security is non existent Dealerships are an hacker s bonanza IT Systems = Crisis Point Primary Security Risks

6 Green Ford of Abilene, Kansas $63,000 taken from their bank accounts Russian or Ukrainian hacker Tapped into the dealership's business accounts and funneled money out using a fake employee created in their system How do hackers gain access?

7 Credit Card Machines Secure System Passwords in the open System Administrator access for Vendors Culture that security is not important / resistance to change (starting with Executives) Staff Training Users have ability to install software Users can modify the system at will End User can choose to install or not install patches and remove antivirus applications Virus or malware attacks are pervasive and difficult to control in full access environments No PC Security

8 Non existent or not installed on all PCs Expired subscriptions or unlicensed versions Not centrally updated or managed Unable to respond to day-zero threats Completely unprotected from more recent malware threats Antivirus / Antimalware Protection

9 Residential grade equipment is typically used Systems to not employ encryption or security (open wireless) or use WEP Customers are often connected directly to the dealership corporate network for internet use Open Wireless Solutions!

10 Security is important so make it IMPORTANT Stress password security, not downloading files or games Seek out and follow industry standard practices for your organization Change Corporate Culture Microsoft Out-of-the-box technology Allows you to restrict access to install software, surf the Internet by employee Central, managed , PDA integration and file backup Active Directory

11 Deploy a centrally managed Antivirus system Providers such and McAfee, Symantec and Trendmicro have Hosted/Cloud based solutions Audit PCs to ensure compliance Antivirus Separate customer internet using dedicated Guest Wireless devices or service Ensure that all wireless is Cisco and using WPA-2 Encryption Employ a Wireless Firewall System to secure all wireless zones Secure Wireless

12 Do we have Active Directory? Do we have a centrally managed antivirus system? What type of system do we use for guest wireless? Most important: trust your instinct (it is what it appears to be) Questions you can ask

13 Questions..