Agenda. Auto-Installers for ALCs. Technical Support to ALCs.

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2 Agenda Auto-Installers for ALCs Auto-Installer without OS Auto-Installer with OS on DVD Auto Installer with OS on Pen Drive MKCL Torrent Server Technical Support to ALCs.

3 Time Taken By Auto Installers Sr. No. Auto Installer Type 1 Auto Installer without OS without content 2 Auto Installer with OS for Windows 2003 Server without content 3 Auto Installer with OS (DVD) for Windows 7 without content Media Type Approximate time needed for full software installation (in minutes) Available from DVD 90 DVD 90 DVD Auto Installer with Virtual Machine for Windows 2003 Server (with Content - Only Content DVD 1) ) and Windows 7 16GB Pen Drive 30 Will be given to LLC from MKCL 5 Content DVD 1 DVD Content DVD 2 DVD 45

4 Auto Installer without OS Windows Installer 4.5.NET Frameworks 4.0.NET Frameworks 2.0 Microsoft Security Essentials, Avast Antivirus 6.0, McAfee Anti- Virus Microsoft office 2010 SP1 Open Office 3.3 ERA 5.0 ERA Backup Utility Crystal Reports IIS 5.1/6.0 Flash Player Winrar Spark Messenger Windows Imaging Components Adobe reader VLC Media Player Language Settings IE 8.0 IE 8.0 Settings Report Viewer 10

5 Auto-Installer with OS on DVD One Windows 2003 server DVD Automatically configures Windows Workgroup Installs all required software. One Windows 7 DVD Installs OS with all required software.

6 Components of Server 2003 Auto Installer: Windows Installer 4.5 Windows Server Hotfix.NET Framework 4.0.NET Framework 2.0 Windows Imaging Component McAfee Antivirus Microsoft office 2010 SP1 Open Office 3.3 IIS 6.0 ERA 5.0 Adobe reader 10.1 Flash Player 11.1 Winrar 3.8 Spark Messenger Report Viewer 10.0 Team Viewer 4.0 VLC Media Player Language Settings IE 8.0

7 Components with OS (Windows 7.0 Ent. Edition Sp1) Auto Installer: Windows Installer 3.1 Windows Installer 4.5.NET Frameworks 4.0.NET Frameworks 2.0 Microsoft Security Essentials Microsoft office 2010 SP1 Open Office 3.3 Flash Player Winrar Spark Messenger Windows Imaging Components Adobe reader VLC Media Player Team Viewer 4.0

8 Auto Installers on Pen Drive Preinstalled copies of OS with softwares Auto Installer with Windows 2003 Server (with Content - Only Content DVD 1) and Windows 7 Contains all required softwares for running ERA 5.0 & clients to access ERA 5.0 PEN Drive of 16 GB capacity is required & have to hand over to your LLC for getting all setups on Pen Drive

9 MKCL Torrent Server Auto Installers are available at Can be downloaded directly from the download link or from MKCL s Torrent Server It is suggested to download using Torrents as it is faster than regular download links because torrent software downloads pieces of the file at the same time by connecting to available peers on Internet. MKCL will send you the.torrent file which could be downloaded though utorrent Torrent software can be downloaded from Note: If you have limited GB allowed on your Internet connection, please close the utorrent client after download is complete

10 Instructions: Installation of McAfee is allowed on Center s Server only, for activating McAfee:

11 Instructions Sr. Auto Installer Type No. Instructions 1 Auto Installer without OS without content 2 Auto Installer with OS for Windows 2003 Server without content McAfee Antivirus installer is copied on the root of DVD in folder McAfee Does not contain Audio Drivers, IP is set to / , McAfee Antivirus installer is copied on C:\McAfee folder 3 Auto Installer with OS (DVD) for Windows 7 without content 4 Auto Installer with Preconfigured Windows 2003 Server (with Content - Only Content DVD 1) ) and Windows 7 5 Content DVD 1 6 Content DVD 2 Does not contain second ERA Content DVD, IP is set to / , McAfee Antivirus installer is copied on C:\McAfee folder. Some antivirus may give a message that there is virus in the pendrive. Please ignore that alert.

12 Instructions: While Installing Windows 2003 auto installer you have to put the Product Key. Windows 2003 Product key will be sent on mail / Samvadini / Solar login to all ALCs. MKCL will provide activator utilities for Windows 7 and Office 2010 (only machines uploaded and approved through Worm software can activate) DVDs of all auto installers will be dispatched to all ALCs in Jan For Installation using Pen Drive, boot menu in BIOS settings should be changed from Hard Drive to USB Device

13 Technical Support MKCL Applications

14 Personalized Approach FAQs : For common issues. For ALCs 1 st level support will be from respective LLCs ALCs have to SMS center code to for 1 st level support. If LLCs are not able to resolve issue then LLCs can log a call on: SAMVADINI : Issue intimation via mail. MKCL s team will give Technical Support via -- SPARK : Messenger Support. TEAMVIEWER : Problem resolution via Remote Desktop.