FTE Asia. IATA Workshop. Vinoop Goel Regional Director, APCS IATA

Transcription

1 FTE Asia IATA Workshop Vinoop Goel Regional Director, APCS IATA

2 Passenger satisfaction level at the different touchpoints 100% 80% 60% 40% 20% 0% -20% -40% -60% -80% -100% Satisfied Not Sastisfied

3 Airport Smart Security Drivers Operating at maximum or over capacity Improving end-to-end passenger process and experience Future developments: planning new terminal / remodeling Space constraints Reducing congestion, queues, wait times Staff shortages Increasing security effectiveness Improving operational efficiency Improving throughput, facilitation, utilization of lanes Improving checkpoint, e.g. upgrading equipment Regulatory changes: introduction of new equipment, programs October, 2016 IATA Workshop - Smart Security 3

4 What we aim for October, 2016 IATA Workshop - Smart Security 4

5 Scope of Work Risk Based Differentiation: Filtering Risk Based Differentiation: Data Risk Based Differentiation: Management & Networking Passenger Screening Cabin Baggage Screening Alternative Screening Methods Centralized Image Processing Checkpoint Management Checkpoint Environment October, 2016 IATA Workshop - Smart Security 5

6 How we work October, 2016 IATA Workshop - Smart Security 6

7 The first wave is building momentum Amsterdam Airport Schiphol Brussels Airport Gatwick Airport Bristol Airport Manchester Airport October, 2016 IATA Workshop - Smart Security 7

8 The emerging trends Passenger security scanners Advanced cabin baggage screening Alternative screening methods Centralized Image Processing Innovative preparation Lane automation Checkpoint Management Systems October, 2016 IATA Workshop - Smart Security 8

9 What s there automated lanes, centralized image processing, checkpoint management systems, and flexible staffing models October, 2016 IATA Workshop - Smart Security 9

10 Innovative preparation (serial/parallel loading) 2014 London Gatwick Airport LGW Canada MAN LHR OSL AMS 2015 Melbourne Airport Security Effectiveness Operational Efficiency Passenger & Staff Experience SIN Optimized divestiture process -> enhanced interaction -> less compliance issues Improved passenger compliance Improved utilization of equipment and human resources Increased passenger and baggage throughput Smoother process, less stress and hassle MEL Improved working conditions for staff -> focus on core security activities Potential reduction in checkpoint footprint Implemented Trialed October, 2016 IATA Workshop - Smart Security 10

11 Checkpoint Management System Canada LHR LGW ZRH DOH L-3 Communications Security & Detection Systems SIN Security Effectiveness Ability to provide live representation of compliancy of checkpoint operations Ability to integrate data -> database to keep track of officer training Operational Efficiency With real time data, allow staff to intervene faster and resolve issue Passenger & Staff Experience With real time data, able to enhance operations -> better queue management Provide reports on KPIs and KPMs -> informed management decisions Implemented Trialed MEL October, 2016 IATA Workshop - Smart Security 11

12 What s there security scanners, evolved October, 2016 IATA Workshop - Smart Security 12

13 Passenger security scanners Canada United States LHR LGW CPH AMS DOH Security Effectiveness Operational Efficiency Passenger & Staff Experience Identifies anomalies, not just metals Future-proof approach in addressing tomorrow s threat Better automated detection algorithms Possible opportunity to alter detection sensitivity Less invasive search process Less physically demanding for staff (targeted searches) Australia Introduces unpredictability to the screening process Implemented Trialed October, 2016 IATA Workshop - Smart Security 13

14 What s there checkpoint environment October, 2016 IATA Workshop - Smart Security 14

15 Automated tray return systems 2015 Amsterdam Airport Schiphol CPH LHR LGW OSL AMS BRU BUD 2014 London Gatwick Airport DOH Security Effectiveness Operational Efficiency Passenger & Staff Experience 2015 Melbourne Airport More intuitive divest and reclaim -> lower passenger anxiety -> easier to identify suspicious behavior Increased passenger and baggage throughput Reduction in tray management by passengers PER MEL Optimized divestiture process - > less cluttered x-ray imagery -> enhanced detection Reduction in tray management demands on officers Implemented Trialed October, 2016 IATA Workshop - Smart Security 15

16 What s almost there advanced cabin baggage screening systems October, 2016 IATA Workshop - Smart Security 16

17 Advanced cabin baggage screening LTN DUB LHR LGW AMS PRG Copyright 2015 L-3 Communications Security & Detection Systems DOH 2016 Analogic Corporation SIN Security Effectiveness Ability to view items from different perspectives better detection Operational Efficiency Reduction in secondary searches Passenger & Staff Experience Reduction in workload for staff MEL AKL Equipment intelligence Enhanced images Faster processes Implemented (dual view equipment) Trialed (CT equipment) October, 2016 IATA Workshop - Smart Security 17

18 Centralized Image Processing Canada United Kingdom AMS BRU 2014 London Gatwick DOH DXB Security Effectiveness Operational Efficiency Passenger & Staff Experience Possible enhanced detection Improved security officer training Improved resource deployment optimized officer time on task Improved x-ray operator performance management No adverse impact on passengers More comfortable work environment for staff MEL 2015 Amstrdam Airport Schiphol Prevent insider threat (x-ray operator won t know where images are coming from) Improved throughput 2015 CCD Implemented Trialed October, 2016 IATA Workshop - Smart Security 18

19 What s expected but needs more work fully integrated risk-based differentiated screening October, 2016 IATA Workshop - Smart Security 19

20 The business case October, 2016 IATA Workshop - Smart Security 20

21 What we need MORE RESEARCH FASTER ADOPTION October, 2016 IATA Workshop - Smart Security 21

22 What the future checkpoint might look like October, 2016 IATA Workshop - Smart Security 22

23 This is just the beginning. Work with us to deliver the future. October, IATA Workshop - Smart Security 23