QUALITY PROTECTION PLAN

Transcription

1 QUALITY PROTECTION PLAN QPPCN Release Date: July 11, 2000 Supplement 10 Release Date: October 18, 2005 Expiration Date: NA CHANGE NOTICE: 1228B Supplement 10 PRODUCT SUMMARY: CENTRE VU CALL MANAGEMENT SYSTEMS U.S. AND NON-U.S. CLASS S3 (SOFTWARE) CHANGE (R3V8 Issue 1.10, Load r3v8am.q for SUN*) (CMS Supplemental Services, Load r1v0aj.c) CUSTOMER INSTALLABLE SERVICE INTERRUPTING October 18, 2005 Supplement 10 of Change Notice 1228B is being issued to extend the Expiration Date to NA allowing customers to receive this update until further notice. July 6, Supplement 9 is being issued to extend the Expiration Date of Correction Notice to December 31, 2005 to allow remaining customers to receive this update. Supplement 8 is being issued to extend the Expiration Date of Correction Notice 1228B. The Expiration Date of Correction Notice 1228B is now extended to June 30, 2004 to allow remaining customers to receive this update. Supplement 7 is being issued to extend the Expiration Date of Change Notice 1228B. The Expiration Date of Change Notice 1228B is now extended to June 30, 2003 to allow remaining customers to receive this update. Supplement 6 of Quality Protection Plan Change Notice 1228B is being issued to update the APPLICATION section. Below is the entire APPLICATION section for clarity: APPLICATION This Quality Protection Plan Change Notice is being issued to release PG-5E309 stored software program CentreVu Call Management Systems (CMS) R3V8 Issue 1.10 (Load r3v8am.q) for earlier CentreVu CMS R3V8 customers that are experiencing problems.

2 2 with their current software load. This Supplement is also being issued to release CMS Supplemental Services PG-5E352, Load r1v0aj.c. This Change Notice applies to any earlier CentreVu CMS R3V8 customers that are experiencing problems listed in the REASON FOR CHANGE section. CentreVu CMS R3V2, R3V4, R3V5 or R3V6 systems cannot use this Change Notice. Notes! CMS R3V8 will only work with Version 8 of CentreVu Supervisor and is not backward compatible with earlier versions of CentreVu Supervisor. Also, the CMS V8 load will only work with Supplemental Services PG-5E352 (Version 1.2) or later, Informix ILS PG-5E226 (Version 3.0.MC4) or later, and Visual Vectors PG 5E306 (Version 3.0) or later. Informix ILS (PG-5E226) is not needed if upgrading from r3v8aj.e or later. If you are upgrading from r3v8aj.e or older, AND you had Greater than 2000 VDNs authorized, your CMS monitored (collected data for) up to 20,000 VDNs with User Permissions turned OFF. CMS now monitors up to 20,000 VDNs with User Permissions turned ON. This means that user permissions and/or synonyms must now be administered (User Permissions: VDN Access and/or Dictionary: VDNs) in order for your users to have access to VDNs (e.g. reports). The Technical Service Organization (TSO) and International Technical Assistance Center/Global Support Organization (ITAC/GSO) Change Notice Administrators will coordinate this Change Notice and will provide normal escalation support to customers. Customers can install this software themselves, however technical assistance will be available for those requesting it. Supplement 5 of Quality Protection Plan Change Notice 1228B is being issued to replace Issue 2 of the customer letter (comcode ) with Issue 3. Refer to the attachment for the updated letter. The material ordering comcodes and all other sections of Change Notice 1228B will remain the same. Supplement 4 of Quality Protection Plan Change Notice 1228B is being issued to release PG-5E309 stored software program CentreVu CMS R3V8 Issue 1.10 (Load r3v8am.q) for earlier CentreVu CMS R3V8 customers that are experiencing problems with their current software load. This Supplement is also being issued to release CMS Supplemental Services PG-5E352, Load r1v0aj.c. Note! Informix ILS (PG-5E226) is not needed if upgrading from r3v8aj.e or later. The following sections have been updated and are detailed in this Supplement: REASON FOR CHANGE updated load for CMS and Supplemental Services COMPATIBILITY several sections have been updated MATERIAL REQUIREMENTS Supplemental Services comcode has changed

3 3 MATERIAL DISPOSITION more detailed for specific customers EXPIRATION DATE extended to December 31, 2002 REASON FOR CHANGE Listed below are the Modification Requests Fixed in Change Notice 1228B Supplement 4: MODIFICATION REQUESTS FIXED - CMS r3v8am.q MR v8cms v8cms v8cms v8cms v8cms Ticket# Abstract Browse button doesn't work for Agent Status by Location Rpt ECH on/off dialog inconsistent and lacks feedback ECH log not meaningful, no timestamps Update readme file for r3v8al. add /cms/install/bin/converter to cmsadm backup v8cms Place transient file in F_EXCLUDE for CMSADM backup v8cms date format problem, where the format dd/mm/yy drops 0 v8cms code lost due to merge in CMSADM backup scrip v8cms CMS startup screen blank v8cms Prevent users from adding too many main menu additions v8cms v8cms v8cms v8cms v8cms v8cms v8cms Maint backup fails after cmsadm restore with missing dirs Need an icon to startup CMS xterm windows Need message if system is booting off secondary disk Data Collection Exception from other ACDs /cms/rdonly/olds_install/disk.conf not updtd in /olds/disk.c Remote maint. port gets disabled - can't log in Turn off -x debug option for S01ds_fix.sh and K01ds_fix.sh v8cms Real-time CSPLIT.FINACW is not decrementing. v8cms "Load Pseudo-ACD Data" should not load aar_agents table v8cms v8cms v8cms v8cms Resync r3v6be.h (r3v6be.j) with r3v8am.h: v6cms Negative Values in Agent reports v6cms Please add sqlsignal() entry to Archiver to match Harchiver Tape Drive options only 20/40G say 8mm only Update Solaris patches--get SunSwift and Kernel patches Problems with secondary boot if primary crashes v8cms loc_id of 0 and 1 for same agent at same time. dsbrown3 v8cms Update to CentreVu Upgrade Express in cms.readme file v8cms ACDCALLS mis-match between hsplit & hagent - v8cms v8cms Need to update spatches Modify disk.conf and olds-funcs to support 36G FCAL

4 4 v8cms Permission and group ownership prbolems with x.25 spatch v8cms Multiple loc_ids for agent with only 1 agent loc_id assigned v8cms v8cms Need to modify olds for the new 4.01GB IDE replacement disk Update readme file MODIFICATION REQUESTS FIXED - CMS SUPPLEMENTAL SERVICES r1v0aj.c MR TSCSS Abstract 2671 Limit ports used by Orbix servers to the range of fix supplemental service upgrade problems 2710 Yes /opt/cc/ahl/log filled up with un-necessary messages 2703 Yes cron job for start_ahl.sh filling up root's mail with error messages COMPATIBILITY- CentreVu CMS R3V8: Software: The following software is required for CentreVu CMS R3V8 to operate correctly: Solaris 7 Hardware 11/99 CD-ROM Common Desktop Environment 1.3 Sun OnLine Validation Test Suite 3.1 (Software Supplement CD-ROM) Solaris Online DiskSuite 4.2 (Solaris Easy Access Server CD-ROM) Informix-SE 7.22.UC2 CD-ROM Informix ILS 3.00.MC4 CD-ROM CentreVu CMS CMS Supplemental Services CD-ROM r1v0ah.a (or later) The following software is optional for CentreVu CMS R3V8: SunLink X.25 Version 9.1 CD-ROM Informix-SQL 7.20 UD1 CD-ROM SunLink HSI/P 2.0 CD-ROM (Only required when an HSI card is installed on PCI platforms) SunLink HSI/S 3.0 CD-ROM (Only required when an HSI card is installed on sbus platforms Bay Networks Annex Release 10.0b (only when an NTS is installed) Aurora Ports port and/or port drivers (only when an Aurora ports card is installed on SparcServer platforms) Serial Asynchronous Interface PCI 2.0 (only when a SAIP card is installed on a PCI platform) CMS Visual Vectors Server CD-ROM vv8c.a

5 R3V8 CMS is designed to be co-resident with CentreVu Visual Vectors Server software, CentreVu Supplemental Services software, and Internet CMS software. It is not designed to be co-resident with any other software packages. This includes both packages running concurrently and those merely installed. CMS modifies Solaris tunable parameters automatically to accommodate system requirements. This release of CentreVu CMS R3V8 is only compatible with Issue 1.6 of the CMS R2 Migration (PG-3E257). Earlier CMS R2 issues will not migrate onto this issue of CentreVu CMS R3V8. Hardware: CentreVu CMS R3V8 is certified to run on the following processor platforms: SUN SPARCSERVER 5 Model 85 SUN SPARCSERVER 5 Model 110 SUN SPARCSERVER 5 Model 170 SUN SPARCSERVER 10 Model 51 SUN SPARCSERVER 10 Model 512 SUN SPARCSERVER 20 Model 61 SUN SPARCSERVER 20 Model 612 SUN SPARCSERVER 20 Model 151 SUN SPARCSERVER 20 Model 152 SUN ULTRA 5 SUN UE3000 SUN UE3500 Further details about the hardware and software compatibility and capacity can be found in the R3V8 CMS Configuration Rules (COMPAS ID 72637) and R3V8 CMS Engineering Guidelines (COMPAS ID 72546). Definity Compatibility R3V8 CMS has been certified with the ACD applications on the following switches: DEFINITY Generic 3 Version 2 Issue 2.1 (QPPCN 644DR G3i/s/vs)(QPPCN 646DR G3r) and later DEFINITY Generic 3 Version 3 Issue 1.0 (QPPCN 701DR) and later DEFINITY Generic 3 Version 4 Issue 1.0 (QPPCN 784DR G3r) (QPPCN 785DR G3i/s/vs) and later DEFINITY Enterprise Communications Server (ECS) Issue 2.0 and later (QPPCN 897DR G3r) (QPPCN 896DR G3i/s/vs) It may be necessary to upgrade the switch release before installing or upgrading to this issue of R3V8 CMS. 5

6 6 CentreVu Supervisor Compatibility The following table lists the compatible Supervisor loads for this issue of CMS. CentreVu CMS R3V8 Issue Issue 1.0, (internal r3v8ae.d) CentreVu Supervisor Version 8 Load DF.01 Issue 1.1, 1.2, or 1.3, (internal r3v8af.e or af.f) DH.03 or later Issue 1.5 (r3v8aj.e) Issue 1.6 (r3v8ak.g/r3v8al.k) Issue 1.10 (r3v8am.q) DO.03 ED.03 EK.01 CENTREVU VISUAL VECTORS AND SUPPLEMENTAL SERVICES COMPATIBILITY CenterVu Visual Vectors Server has been certified with the following releases of - CentreVu CMS: CentreVu Visual Vectors Server VVS8a.j VVS8b.b CentreVu CMS R3V6as.g, R3V6at.h, R3V6at.i, R3V6at.j, R3V6au.k, R3V8af.f R3V6ba.g, R3V8aj.e or later CMS Supplemental Services r1v0af.b or r1v0ag.b r1v0h.a VVS8c.a R3V8ak.g or later r1v0h.a VVS8d.a R3V8al.k or later r1v0ai.b or later CentreVu Visual Vectors Client VV8h.02 VV8h.02 or later VV8h.02 or later VV8h.02 or later COMPATIBILITY- Supplemental Services: Software: The following software is required for CMS R3V8 Supplemental Services to operate correctly: Solaris 7 or CD-ROM Common Desktop Environment 1.3 Sun OnLine Validation Test Suite 3.1 (Software Supplement CD-ROM) Solaris Online DiskSuite 4.2 (Solaris Easy Access Server CD-ROM) SunLink X.25 Version 9.1 CD-ROM Informix-SE 7.22.UC2 CD-ROM Informix ILS 3.0.MC4 CD-ROM CentreVu R3V8 Call Management System r3v8al.k or later and CentreVu R3V6 Call Management System r3v6be.i or later

7 7 There is no optional software for R3V8 CMS Supplemental Services. Hardware: CMS Supplemental Services is certified to run on the following processor platforms: SUN SPARCSERVER 5 Model 85 SUN SPARCSERVER 5 Model 110 SUN SPARCSERVER 5 Model 170 SUN SPARCSERVER 20 Model 61 SUN SPARCSERVER 20 Model 612 SUN SPARCSERVER 10 Model 51 SUN SPARCSERVER 10 Model 512 SUN SPARCSERVER 20 Model 151 SUN SPARCSERVER 20 Model 152 SUN ULTRA 5 SUN UE3000 SUN UE3500 CentreVu CMS Supplemental Services is designed to be co-resident with CentreVu Visual Vectors Server software, CentreVu R3V8 CMS software and Internet CMS software. It is not designed to be co-resident with any other software packages. This includes both packages running concurrently and those merely installed. DEFINITY Compatibility There is no requirement for Definity switch compatibility for R3V8 CMS Supplemental Services. CentreVu Supervisor Compatibility There is no requirement for CentreVu Supervisor compatibility for R3V8 CMS Supplemental Services. CentreVu CMS Compatibility CMS Supplemental Services has been certified with the following releases of CentreVu CMS: CMS Supplemental Services release CentreVu CMS release Issue 1.1 r1v0ag.a Issue 1.2 r1v0ah.a Issue 1.3 r1v0ai.b Issue 1.4 r1v0aj.c MATERIAL REQUIREMENTS R3V8 Issue 1.1, (internal r3v8af.e) R3V6 Issue 1.10, (internal r3v6at.j) or later R3V8 r3v8aj.e R3V6 r3v6ab.g R3V8 r3v8al.k R3V6 r3v6be.i R3V8 r3v8am.q

8 8 U.S. Direct: Tier III will approve and create tickets. Tier III will also indicate whether Informix needs to be ordered. The tickets will be forwarded to the TSO Change Notice Administration Group for routing and ordering of the additional required material. U.S. BusinessPartners: - will receive material shipped from National Parts. Contact National Parts at for all Avaya U.S. Indirect material concerns. Non-U.S.: The ITAC/GSO Change Notice Administration Group in Denver, , will be the contact for all Non-U.S. material concerns and will coordinate the ordering of material per the actual customer requirements shown on the ticket. Software/Documentation QTY COMCODE DOC # DESCRIPTION CMS Software CD, PG-5E CMS Supplemental Services PG- 5E Informix ILS PG-5E226 (Note! Only order if customer s CMS is below r3v8aj.e) CentreVu(TM) Call Management System Release 3 Version 8 Base Load Upgrade Booklets Customer Letter (order for Direct or U.S. Customers only) VERSION R3V8,Version 1.10 Load r3v8am.q (or later) Load r1v0aj.c, Issue 1.4 (or later) 3.0 MC4 Material Disposition Note: All shipping charges should be posted against Keep Cost Code KFG231T. U.S. Direct: - All material remains at the customer site. U.S. Indirect: Material does not need to be returned to National Parts. Non-U.S.: The disposal or return of Software CDs shall be done in accordance with the Regional CoE instructions. Supplement 3 of Quality Protection Plan Change Notice 1228B is being issued to replace CentreVu CMS R3V8 Upgrades & Migration manual (comcode ) with R3V8 Base Load Upgrade Booklets (comcode ) in the Material Requirements section. Supplement 2 of Quality Protection Plan Change Notice 1228B is being issued to release PG-5E309 stored software program CentreVu CMS R3V8 Issue 1.9 (Load r3v8al.k plus Patch Issue I) for earlier CentreVu CMS R3V8 customers that are experiencing problems with their current software load. This Supplement is also being issued to release CMS Supplemental Services PG-5E352, Load r1v0ai.b. Supplement 1 of Quality Protection Plan Change Notice 1228B is being issued to release PG-5E309 stored software program CentreVu CMS R3V8 Issue 1.6 (Load r3v8ak.g plus Patch Issue II) for earlier CentreVu CMS R3V8 customers that are experiencing problems with their current software load. Also, this Supplement is being issued to replace ordering comcode (CMS Supplemental Services PG-5E352) with comcode

9 Refer administrative questions pertaining to 1228B or this Supplement to the TSO Change Notice Administration Group on prompt 4, prompt 2 or the ITAC/GSO Change Notice Administration Group on For Technical questions pertaining to the application of this Change Notice, refer to the Maintenance Escalation Procedure. 9

10 10 QUALITY PROTECTION PLAN Document Release Date: June 8, 2000 Implementation Start Date: June 2000 Implementation End Date: May 2001 Document Expiration Date: May 31, 2001 CHANGE NOTICE: 1227B PRODUCT SUMMARY: INTUITY CONVERSANT VIS U.S. AND Non-U.S. CLASS S3 (SOFTWARE) CHANGE CUSTOMER/TECHNICIAN INSTALLABLE SERVICE INTERRUPTING (V6.0 Remote Field Update +G for i.2.1) The INTUITY CONVERSANT V6.0 Remote Field Update G (V60rfu+g) provides updates for certain V6.0 customers. This Change Notice will be implemented reactively to INTUITY CONVERSANT V6.0 Customers to resolve a reported trouble or upon customer request and approved by Tier III. INTUITY CONVERSANT U.S. AND Non-U.S. CLASS S3 (SOFTWARE) CHANGE CUSTOMER/TECHNICIAN INSTALLABLE SERVICE INTERRUPTING (V6.0 Remote Field Update +G for i.2.1) Lucent Technologies - Proprietary Use Pursuant to Company Instructions APPLICATION CHANGE NOTICE: 1227B

11 11 This Change Notice will be implemented reactively to INTUITY CONVERSANT V6.0 Customers to resolve a reported trouble or upon customer request and approved by Tier III. The Tier III engineer is authorized to service eligible customers. Lucent BusinessPartners who elect to perform the work to implement this Change Notice will be responsible for scheduling and coordinating their customer base. Those who elect to have Lucent perform the work will schedule and coordinate through the Distribution Development Management (DDM) and the TSO Administration groups. Non-U.S. Coordination and scheduling of customers will be handled through the Regional Direct Channel Workgroups and the non-u.s. Dealers/Distributors in conjunction with the International Technical Assistance Center/Global Support Organization (ITAC/GSO) Change Notice Administration Group and Center of Excellence (CoE) Change Notice Coordinators. CoE verification and approval is required. Even though this update is customer installable, non-u.s. BusinessPartners are expected to implement this Change Notice to their customers that may require this update. An estimated 875 systems will be affected by this Change Notice over a 12 month time period. REASON FOR CHANGE V6.0, Remote Field Update G provides updates for UnixWare and Intuity, Remote Maintenance Board to support external modems, and fixes to Oracle database software. Also, "INTUNIX +A" and "TSC Tools set" will be loaded on the system. The details of these updates and fixes are listed in the Release Notes found in the Attachment section of this Change Notice. COORDINATION Coordination with other Change Notices is not required.