App Customer orta Qui Start uide

Transcription

1 App Customer orta Qui Start uide

2 JAQX Quick Start Guide Contents Intro Managing User names and passwords Arm and Disarm Your Alarm Add a New Device Introduction to the JAQX App Controlling your Alarm system Watching Video Controlling Lights & Appliances Setting Scenes Creating an Event Adding a Camera Adding a Z-Wave Device

3 ntro is Qui start uide is desi ned to e p you et up and runnin it t e ore apa i ities o your ser i e. ou re a out to e introdu ed to t e JAQX customer web portal and the JAQX App. n e you et eyond t e asi s e en oura e you to e p ore ot t e e porta and t e deeper un tions o t e JAQX mo i e app. Fee ree to ea e a re ie o t e app on t e i S app store or on oo e ay on t e pa e ere you do n oaded it. Logging on for the first time: o use t e customer portal e site you i need An Internet onne tion ( road and is re ommended) A user name and pass ord to t e porta Lo to t e customer portal e s te t m om t is is your irst time o in in t e irst s reen disp ayed i e t e erms Co t o s ead t em are u y s ro to t e ottom and e t e a ept o t en i Su mit. eri y etai s er our ou t et s n e o ed in you i see t e A arm Contro pa e. C i on A ount etai s under A ount to eri y your a ount in ormation. e ie your a ount in ormation and onta t us or any updates or changes. er our o t t et s is s reen s o s a ist o onta ts t at t e monitorin enter i noti y en an e ent o urs. 3

4 Managing Users and Passwords Changing your username, password or panel access code can be done from the customer web portal. Once logged in, navigate to the Contacts page and select the Edit Icon next to the contact you wish to update. Enter in the newly desired Username, Passcode or Panel Access Code in the respective fields, then select Save at the top of the page to save changes. Username must be between 3 32 characters long and can include alpha, numeric or (at), _ (underscore),. (period) characters. Password must be between 6 16 characters and can contain only alpha or numeric characters. For security purposes, the previous password will never be displayed. Panel Access Code/Pin must be a 4-digit numeric code. This code will be pushed to the JAQX Smart Hub and will be the code you will enter to disarm your system either on your JAQX App or Wireless Touch Panel To add a new user, in the web portal Contacts page, select Add Contact. Create the new contact by completing all fields under the Contact Details section (only 1 phone number is required). The Username and Password must be unique. Check the username availability by clicking the Check Availability button before continuing. Under the Alarm User section, the new user will automatically be assigned an available User ID. You must enter a 4-digit Pin (Panel Access Code). This will be the code the user will use to disarm the security system. Leave the remaining sections as default and click Save to create the new user. The user will appear in the user list on the Contacts page. They can now download the JAQX App and sign in with their newly created username and password. 4

5 Arm and isarm our A arm C i on A rm Co tro ound under t e Se ur t ta. e A rm Co tro s reen a o s you to ie t e urrent status o your a arm system as i you ere p ysi a y in ront o your a arm pane. ou an use t is s reen to Arm to a ay mode--t is arms interna sensors or motion dete tors i t ey are present so you s ou d se e t t is en no one i e inside t e premises. Arm to stay mode--t is arms t e e terna perimeter o t e premises ut not t e interna sensors or motion dete tors. ou s ou d se e t t is en someone i e inside t e premises. isarm a sensors. e a arm i not tri er en t is state is se e ted. e intrusion a arm i not tri er en t is state is se e ted. i e sa ety de i es su as smo e dete tors pani uttons and C dete tors are sti a ti e i e t is state is se e ted. ntrodu tion to e i e Contro Contro in your ome usin t e system is simp e. nder t e ome Automation ta i on e i e Contro. e irst s reen in t is se tion s o s you a t e de i es t at are urrent y on t e system. e enter area s o s a a ti e de i es and t e a tions t at an e ta en it ea de i e. e de i e menu a o s t e di erent de i es to e sorted y type (a t e i ts a t e app ian es et.) 5

6 Add a e Z-Wave e i e Addin a ne de i e to t e system is simp e. 1. C i on t e Setup ta in t e upper ri t- and orner o t e main menu. 2. u in your ne de i e and ma e sure it is po ered up. 3. C i Add a e i e in t e e t- and menu. 4. ait or t e eady utton to turn rom a to ue. 5. n t e ne de i e press t e ind utton. 6. e de i e i no onne t to t e system. epeat steps 2-5 i ne essary. 7. C i on t e e i e Contro utton to ie t e ist and ontro your de i e. our de i e is no ready to use ia t e e site or your JAQX app and i appear in t e ist o a ti e de i es. 6

7 JAQX App Installation & Setup The JAQX system is extremely powerful. Using the app on your iphone, ipad, or Android device lets you do the following: Control your alarm Activate and deactivate notifications View a history of your alarm events Contact central monitoring and support Contro your i ts and app ian es Mana e your t ermostat Monitor your ome s ener y use o and un o your doors A ti ate S e es so mu tip e ustomi ed a tions an e tri ered it a sin e utton Getting Started with the JAQX App n e you a e a epted t e erms and Conditions a reement or t e ser i e i appears t e irst time you o into t e customer portal e site you an insta t e app and en oy t e ser i e ia your i one i ad or Android de i e. o n oad and insta t e JAQX app rom i unes or oo e ay. aun t e app tap t e app i ation i on on t e aun s reen o your de i e. Co e t our mo e e e to our ome s stem you are usin t e JAQX system and your p one or ta et is ena ed it uetoot E your mo i e de i e an onne t dire t y to your system en you are ome. is dire t onne tion a o s you to ontro your ome system it out usin your e u ar data p an or your ome road and onne tion. en you are a ay rom ome or en you use a mo i e de i e t at is not ena ed it uetoot 4.0 t e onne tion to your ome system i re uire internet a ess i- i or e u ar net or (norma data rates i app y). our user me p ss or e user name and pass ord re uired to a ess your mo i e app are t e same username and pass ord t at you use to a ess t e customer portal. you an t remem er your user name and pass ord you an use a e ro ser to retrie e it on t e o in s reen or t e e porta. 7

8 Introduction to the JAQX App Once signed into the app, you will see the Main Menu page. The Main Menu displays icons for each of the sections/pages of the app. The Status Bar displays the security system status, as well as any warnings or errors your system may have. For additional details on the status of the system and devices, pressing the Status Bar will take you to the Status Page. The Footer Navigation is located at the bottom of most pages, allowing you to easily switch between menu items. Scroll the footer navigation from right to left to reveal additional items. Activity lists all security system events including alarms, arming, disarming and trouble conditions. Security allows you to control your security system. Video is where you will interact with your cameras, viewing live and recorded footage. Lights & Appliances contains controllable Z-Wave devices including lights and switches. Scenes are groups of devices and actions you can set to run collectively. Scenes are created in the customer web portal, however the Scenes page allows you to trigger pre-set and created Scenes on demand. Thermostat, Locks and Garage Door each list and allow you to control respective devices. Locks can also be controlled from the Security page. The Energy and Devices pages include non-controllable devices such as Energy Meters or Z-Wave powered Sensors, Sirens and Range Extenders. 8

9 JAQX App Features e u ear y a t e a i ities o your app are a essed t rou t e Main Menu. Ea i on ontro s an aspe t o your smart ome or pro ides you it in ormation. ettin around it in t e app is simp e. As you e p ore eep in mind t at you a ays e a e to return to t e main s reen y tou in t e a utton in t e upper e t- and orner. A so en you ea e t e main pa e a ta na i ation ar appears at t e ottom o t e s reen. A rie e p anation o ea i on on t e main menu i o o. Se ur t ou an instant y see t e status o your A arm System in t e enter area at t e top o t e s reen. ou see t e urrent status rom near y e ery s reen in t e app. ou in t is status ta es you to t e A arm System s reen ere you an arm your system it a sin e tou and disarm your system y enterin t e same ode you use on your a arm pane. A t t A ti ity rom your system in ude a arm a erts and noti i ations o a ti ity su as armin disarmin trou e and a arm e ents. 9

10 Settings Settings allows you to activate your Auto-login, choose your Video Mode, and manage which Notifications you receive. The settings screen is also your resource to Detect Cameras on your system and manage them. Z-wave devices can be discovered, added, or removed from this screen. The Optimize Network feature at the bottom-left of the screen allows you to manually refresh the entire Z- wave network within your home. The system will do this automatically, but occasionally a home owner may feel the desire to do this manually. A Z- wave network may need to be optimized after a nearby lightning strike or power outage, for instance. This will help the network run more quickly and efficiently. Scenes Scenes, the middle icon on the main screen, gives access to the powerful, customized capabilities of your system. If you have personalized your system by setting multiple home automation events to occur together upon a single, triggering event, then all of those scenes are accessible here. Scenes are created and edited using the Interactive web portal as soon as you create a new scene, it will be accessible in the mobile app. Other icons on the Main Screen allow you to control the Lights & Appliances, Thermostat, other Z- wave Devices, and Locks which are already added to your system via the Interactive web portal again, just as with your Scenes, when you add a new Z-wave device to your home automation system, control of that device will be available immediately via the app. er ou in t e Ener y i on i s o t e urrent dra and tota ener y usa e o a - a e de i es e uipped it an ener y monitor. 10

11 Contro in our A arm System To Arm your Security System, from the Security page in the app, press one of the following options: Away sets your system to Arm Away mode, and should be set when nobody is home. This will arm all sensors including internal motion detectors. Stay sets your system to Arm Stay mode. This will arm perimeter door or window sensors, but not motion detectors, allowing you to move freely within your home. Night sets your system to Night Arm mode. Night Arm allows homes with multiple motion detectors to arm the motion detection on some areas, while allowing occupants to move freely in other areas such as bedrooms. Upon pressing an arming option, the alarm system will begin its normal exit countdown. At the end of this exit delay the system will be armed. If a sensor is open while arming, you will be prompted to bypass the sensor (zone) or cancel arming. Bypassing a sensor tells your alarm system to ignore that sensor and continue arming as normal. This is helpful if you wish to leave a specific window open, however that window will not be monitored. To view or bypass sensors, press the Zones/Sensors button under the Options tab at the bottom of the Security page. noti i ations are a ti e on your system you i re ei e messa es ia t e app en your system is armed and disarmed. A omp ete istory o a e ents is a ays a ai a e to you in t e A ti ity se tion o t e app. To Disarm your alarm system, press the icon/circle in the center of the Security page, then enter your 4-digit panel access code (pin). 11

12 at in ideo The Video page in the app lists all cameras installed on your system. Select a camera to view the live footage from that camera. When viewing vertically you will see tabs for Constant and Event recordings below the footage (on supported cameras). Tilt your smart-phone horizontally to switch to full screen viewing. Mute will toggle on and off the volume captured through the camera. Microphone will launch the Push to Talk functionality. A Push to Talk button will appear in the top right of the screen. While holding down the Push to Talk button, you can speak from your smartphone through the camera s built-in speaker. Recordings will display an overlay of the Constant and Event recordings. Control displays an overlay list of your devices. You can control them without leaving the live viewing screen. Snapshot saves an image of the current video frame to your device. Pan/Tilt will launch the pan and tilt overlay controls on supported pan/tilt cameras Search for recordings with the Calendar filter by pressing the Calendar icon to the right side directly above the Constant and Event tabs. Selecting a date and time will return the most recent recordings prior to that selected point in time. If searching for constant recordings, the days encompassing the recording range are highlighted within the calendar. Constant Recordings are stored locally on the Camera s MicroSD card (on supported cameras). If the card is missing, in the vertical view the Constant recording list will be replaced with a prompt to insert a blank MicroSD card. Event Recordings are stored securely in the cloud. They include recordings that are triggered by a security event such as an alarm, arming, and disarming or via a Scene. 12

13 To set up Event Recordings, in the web portal, navigate to the Camera Settings page, via the left side menu. Press the down arrow, then the Edit icon on the desired Camera, then Edit again, taking you to the settings page for that camera. For the Recording On option, check Enable record on arms and Enable record on disarms to activate recording on each event type. To record on alarm events, under the Recording on Zones header, check all listed zones (sensors). Alarm events will only record if the sensor that triggers the alarm is checked. You can also trigger event recordings on individual zone/sensor, time or Z-Wave events, by setting up an Event Schedule in the web portal. Constant Recording Playback begins when you select a recording from the Constant recordings list. You can pause and resume playback by pressing on the video, or scrub to a point in the video by dragging the horizontal playback slider. The Recording List icon on the right side of the footer allows you to choose another constant recording time range to play, while the Back button returns you to live viewing. Controlling Lights & Appliances Controllable Z-Wave devices such as lights, switches and appliances are listed on the Lights & Appliances page. All devices with dimmer functionality are considered lights. Devices with only on and off capability, such as a smart switch are considered appliances. Items can be turned on and off via the toggle switch/ button to the right of the device name. If the device is dimmable (lights only), the brightness can be controlled by adjusting the slider underneath the device name. 13

14 Running a Scene from the App A Scene is a group of device actions you can set to run collectively. A Scene can be triggered by an Event Schedule, or on demand within the app or customer web portal. The Scenes page in the app allows you to run your created Scenes plus system preset Scenes such as All Lights, All Devices or All Appliances. Press the triangular Play button to the right of the Scene name to run a custom created Scene. Use the slider or toggle switches to control the preset All Lights, All Devices or All Appliances Scenes. Setting up a Scene To create a Scene, from the Personalize Scene page in the web portal, select Scene button. Give your Scene a name and select Next. Select an Action Type, specific device and state/action. You can choose from Z-Wave or Camera devices and actions. Click Add to add the device and action to the Scene. You can repeat this process, adding multiple actions to your Scene before clicking Save to create your Scene. 14

15 Creating an Event Schedule Event Schedules are event based triggers that you can use to run Scenes devices automatically. To create an Event Schedule, from the web portal Event Schedule page, select Create Schedule. Give your schedule a name and select a trigger Type. Trigger types can be Alarm events, Time (once off or repeated), individual Zones (sensors) or Z-Wave devices. Upon selecting a trigger type, the fields on the page will update, allowing you to select a specific device and/or condition for time, the zone/sensor, alarm event or device. In the Actions section, select one or more devices and the state you would like them to be set to on the Event Schedule conditions being met. Scenes are listed at the bottom of the page. You can select any Scene, or combination of Scenes and Devices to run on the event occurring. Click Save to create and activate your Event Schedule. 15

16 Adding a Camera The app only supports adding JAQX branded cameras. The customer web portal can also be used to add cameras if preferred. Before adding a camera, make sure your smartphone is connected to your home Wi-Fi network. The camera will only work over a 2.4Ghz network. If using a dual band router, do not use the 5Ghz network Navigate to the Settings page within the app, then select Add Camera. Select the image that matches your camera. On the following page enter a name for your camera before pressing Next. Choose between Scan QR Code or entering the Camera DID manually. We recommend scanning via QR Code for ease of entry. This method uses your smartphone camera to obtain the DID (unique ID of the camera) automatically. You may need to grant permission for the app to access your smartphone camera before using this option. Ethernet Port SD Card Slot DID Number Reset/ WPS Button Features vary between camera models AC Power QR Code Wi-Fi Indicator IP/Ethernet Indicator Power Indicator The QR code and DID number are located on either the back or bottom of the camera. The DID will start with the letters SNP. If entering manually, include all following dashes and characters. Press Next once the DID has been entered. From the Connect Your Camera page, first plug the camera into a power outlet using the included AC Power cable. Select how you would like to connect the camera to your network. Indoor cameras have the option to Connect via Soundwave. This is recommended, along with the Connect via IP option. Connect via IP is recommended for both indoor and outdoor camera models. Connecting via IP offers an option to push the Wi-Fi settings to the camera, allowing you to remove the Ethernet cable once connected. Alternatively, you can connect permanently over IP connection instead of using Wi-Fi. To connect via IP, plug the camera into your router using the included Ethernet cable. The IP/Ethernet indicator light on the back of the camera will remain on when connected. The camera will automatically connect to your local network (over IP only). Connect via IP (Ethernet) 16

17 To connect Wi-Fi via Soundwave or Wi-Fi via IP, wait 90 seconds after powering the camera up. Enter the Wi-Fi network name and password credentials, then press Play Sound (Soundwave option) or Check Connection (Wi-Fi via IP option). If using the Soundwave option (available for indoor cameras only), hold your smartphone near the camera, making sure the volume on your phone is turned up. Your smartphone will play an audible sound, passing your Wi-Fi network information to the camera. The Wi-Fi indicator light will flash slowly while the camera is in listen mode. Connect Wi-Fi via Soundwave On successful Wi-Fi connection, indoor cameras will beep twice and the Wi-Fi indicator light will remain on. If using Wi-Fi over IP, you can now remove the Ethernet cable. To enable constant recording for an indoor camera, you must have a MicroSD Card inserted into the SD Card Slot. During the Add Camera process the MicroSD Card will be formatted and the camera will automatically begin recording. You may add a card at any time after installing the camera. Outdoor cameras include a built-in SD Card and will automatically record. We recommend using a MicroSD Card that has at least 64GB of storage space. This will enable up to a week of constant recording depending on several factors. Environments with a lot of motion and cameras with higher resolution/quality settings will constant record for shorter time durations. Constant Recording records consecutive 2 minute clips. Once the card capacity is reached, the oldest clip will continually be deleted to make room for new recordings. Event Recordings are stored securely in the cloud, not on the SD card. Although they will likely contain the same footage as a constant recording clip, they are treated separately. Upon receiving the Camera Successfully Added message, wait a minute before operating the camera from the Video page in the app. Editing or Removing a Camera From the Settings page in the app, select Edit Camera then select the camera you would like to edit or delete/remove from your list of cameras. Once selected, you can update the camera name, pressing Done in the top corner to save changes. To delete the camera from your system, press Remove Camera. To update your camera Wi-Fi or network settings, press Update Network Connection. This will repeat the process of connecting via Soundwave, IP or WPS (where options are available), giving you the opportunity to update the Wi-Fi network credentials. 17

18 Adding a Z-Wave Device You can add lights, switches (to power appliances), door locks, garage doors and other Z-Wave powered devices directly from within the app. Power up your device per manufacturer instructions. If using a Z-Wave smart switch, simply plug it into an AC Power Outlet. In the app, go to Settings and select Add Z- Wave Device to initialize learn mode. The following page will display an example image. Find the bind button on your devices and press it. You may need to refer to the device user manual, as each device is different. The status in the app will change to In Progress while the device enrolls. Once complete, give the device a name by entering into the Name Device field and select OK. Your Z-Wave device is now enrolled and ready to use. If your device is a thermostat, door lock or garage door, it will appear in the app on the applicable page. Most devices including lights and switches will appear on the Lights & Appliances page. If using a Z-Wave switch, simply plug in a lamp or appliance such as a fan to control remotely via the app. If your switch has a dimmer functionality, be sure to use this only on a supported appliance to prevent damage. Editing or Removing a Device From the Settings page in the app, select Edit Device then select the device you would like to edit or delete/remove from your list. Once selected, you can update the device name, pressing Done in the top corner to save changes. Pressing Remove Device will delete the device from your system. Settings and Notifications To turn on or off Auto Login, go to the Settings page in the app. If Auto Login is turned on, the app will not require you to enter your password each time you open it. To manage Notifications, press Notifications from the Settings page in the app. Turning on or off the Notifications toggle switch or checking/unchecking the individual notification types will enable or disable the related notifications. You can further manage notification methods from the web portal. Go to the Contacts page, expand the Contact (user) in the list. Turn on or off the Text or icons to enable or disable the respective notification methods. 18

19 JAQX Customer Support Monday - Friday; 9am - 9pm (Eastern) Saturday; 10am - 6pm (Eastern) 19